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Gilson Bailey

Norwich, Norfolk, Norfolk

(83)
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‘19 Certificate of Excellence, 2019

About

Residential property specialists – Working for you

Established in 1995 Gilson Bailey is a leading, independent residential estate agency selling homes and letting property in Norwich, its suburbs and surrounding Norfolk villages.

With knowledge, drive and enthusiasm our experienced team will deliver results – from first free appraisal to successful sale or well managed let.

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Reviews (83)

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5/5

83 customer reviews

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3 December 2020

I was offered a viewing for a property and was then asked if I had a pet, which I replied I did. I was told that unfortunately this is no pets so I couldn't have the slot, which was fair enough. I checked the next day and it actually said 'pets considered', so I emailed to book a slot. I was told the following day that due to high demand, there was no spaces left.

I believe the right thing to have done in this situation would have been to give us a call to explain pets were considered and offered us the viewing which was originally planned. We've missed out here through no fault of our own and are really. Very poor customer service.
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24 December 2019

I chose Gilson Bailey due to their excellent reputation, prime knowledge of selling/the locality and their previous great service when I originally purchased the flat. When selling the flat the team at Gilson Bailey were excellent and made the whole process stress free. Jack's valuation of the property meant I got a reasonable price and quick sale. His photographs optimised the presentation of the flat and he reassured me that it wasn't necessary to spend time decluttering or decorating. The flat was low lease so it required a buyer who didn't need a mortgage, however they immediately found an appropriate buyer - the flat was sold to the first viewer. The fact that they were quick and flexible enough to arrange the viewing straight away was important. Communication was excellent throughout and they even sent flowers on exchange. They are all just really pleasant people. More...

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24 December 2019

GB went above and beyond regarding my sale. Thank you.

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24 December 2019

House bying

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24 December 2019

Good customer feedback. Very good help with all enquiries After sale service by Kristina was very helpful. Happy to recommend this agent to prospective sellers and buyers

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24 December 2019

I recently sold my home through Gilson Bailey.I can't recommend them highly enough.They did exactly what they said they would do - they provided a great service with potential buyers viewing my property and feedback the very next day after every viewing. The whole team were very professional and very helpful.I wouldn't hesitate to use them again when I sell in the future. More...

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24 December 2019

All we can say is a massive Thank You. We was lucky enough to have you sell our house within 3weeks of going live. We also have bought our forever home with you and couldn't praise the team at the Norwich branch enough for their constant communication. We always know what was going on and felt we could ask any questions as this was our first time selling and buying in a chain without feeling silly for not knowing. Amazing team 100% recommended to everyone!! More...

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24 December 2019

Kristina was so helpful and kept me informed throughout our selling process, she would always get back to me quickly and kept me informed of any progress in our chain. I was really grateful for her help and would definitely use Gilson Bailey for any future sales. More...

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24 December 2019

Gilson Bailey were absolutely amazing! I can’t thank them enough! We nearly lost the home we desperately wanted and thanks to them they promised to get us a buyer within 2 weeks! And it happened. Highly recommend them to anyone! More...

Reviewed on Google Maps

24 December 2019

We put our property with G & B as we have used them before and like last time the service an professionalism was very good. We were kept up to date throughout the process on viewings and any question we had was never to small to answer. Once the property was sold the after service was also very good.Thank you to the team at G & B will certainly be recommending you !! More...

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24 December 2019

I have rented properties for many years of many agents. We took a property to rent from Gilson Bailey just over three years ago, and I can safely say they have been the best agents. They never rang us up or hassled us over anything. If we rang them up with a problem, they dealt with it that day or sent someone out the day after. Got all our deposit back and was really fair. This is not an estate agent trying to RIP you off or take money. HONEST AND FRIENDLY IN EVERY INTERACTION WE HAD! We have brought a house now, but if I was ever to rent again I would defo rent a property through these. David the owner is also amazing. More...

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17 December 2019

Excellent service! They found us the perfect home and helped communicate with the seller at all stages during the buying process, which relieved a lot of stress. I would always get a reply on the day - thank you Kristine & Donna! The day I sell, I will go with them for sure! More...

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17 December 2019

Advert went live in under 24h from valuation. Multiple viewings in the first week resulted in a swift sale. Regular updates via telephone and email. Would recommend to others.

Reviewed on Google Maps

17 December 2019

Excellent service Cannot fault the service I received.They have a rolling 2 week contract so you’re not tied in to them if you change your mind. Opening hours are great, with viewings 7 days a week.Christina was my main point of contact, she was efficient, friendly and always called when she said she would.Moving is very stressful but Gilson Bailey help and advise you along the way. More...

Reviewed on Google Maps

17 December 2019

Can't speak highly enough of the team at Gilson Bailey! Exceptional. They are professional, approachable, patient and caring. None of that annoying and pressured aggressive sales behaviour thank goodness. If you want to sell your property look no further - we couldn't be happier with how the sale of our home was managed from beginning to end. More...

Reviewed on Google Maps

17 December 2019

Can't speak highly enough of the team at Gilson Bailey! Exceptional. They are professional, approachable, patient and caring. None of that annoying and pressured aggressive sales behaviour thank goodness. If you want to sell your property look no further - we couldn't be happier with how the sale of our home was managed from beginning to end. More...

Reviewed on Google Maps

17 December 2019

We bought our current apartment through GB and found them to be very helpful, flexible and well in formed during the whole purchase process and did much to reassure us through some very rocky times. When we finally moved in, a potted plant was delivered by a local florist as a 'Welcome to Your New Home' present! An unexpected and lovely touch we thought. More...

Reviewed on Google Maps

17 December 2019

Our family were very pleased with the help we received whilst selling my late grandmothers home. Gilson Bailey made this sad experience a far less painful one and the team kept me informed of viewings along the way by email which worked well for me in my busy work. Christina was extremely helpful with tying everything up at the end and I would have no hesitation in recommending them for buying or selling. Indeed I already have. Thank you team Gilson! More...

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17 December 2019

I have used Gilson Bailey for a house purchase and to rent a property I own. The staff at both departments are very well informed and have a very professional attitude. I can't fault them and would definitely use them again.. More...

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17 December 2019

Highly recommend Gilson Bailey. Kristina helped smooth the house buying process for us, I couldn't be more thankful! As first time buyers, Kristina listened to all of our questions and was incredibly patient. Thank you for all your help Gilson Bailey! More...

Reviewed on Google Maps

17 December 2019

Absolutely fantastic service, would highly recommend! Kristina was incredible, helpful, professional and went above and beyond what was required. I couldn't have asked for a better service and would have no hesitation in recommending Gilson Bailey to anyone! Five star service from start to finish! More...

Reviewed on Google Maps

17 December 2019

I highly recommend the Gilson Bailey team. Professional, efficient and friendly, excellent communication, I will not hesitate in dealing with them again. This team go above and beyond unlike other estate agents, I can’t thank them enough for all their help during my rental process. I have told friends, family and work colleagues to use Gilson Bailey if they ever need an exceptional estate agent who are a pleasure to deal with. More...

Reviewed on Google Maps

10 December 2019

I have recently completed the sale of my late brother in law's house through Gilson Bailey. The service from start to finish has been excellent. Regular updates on viewings were given and at all times the response from the firm was quick and efficient. A special word for Donna Wicks who was very sympathetic to my wife and sister in law at the outset and who responded immediately to one or two problems which arose during the period of sale. Advice was given on a number of extraneous matters where there was no obligation to do so. I would heartily recommend this firm for selling your property. More...

Reviewed on Google Maps

10 December 2019

This is the second time we've used them, excellent service, they kept going and got us through a tricky chain, recommended to friends and family, very happy, keep it up! Mr and Mrs Jay

Reviewed on Google Maps

10 December 2019

Fantastic! When we looked at Estate Agents there was a vibe from Gilson Bailey that they would work as hard to sell our property and we would and we were right! Very approchable team, great personal service, great knowledge in supporting with the sale and dealing with the legal stuff. We would not hesitate to recommend and will use again with the time comes. More...

Reviewed on Google Maps

10 December 2019

Having bought and sold properties for over 10 years I found Gilson Bailey the most professional and efficient estate agent I have dealt with. They sold two properties for me and kept me fully informed at all times. I would recommend them to anyone selling or buying a property. More...

Reviewed on Google Maps

30 November 2019

I would like to say that in all my years of property dealing Kristina is the best progress chaser I have ever come across. She did her upmost to keep the chain together at every hurdle that threatened to bring the deal down and keep all parties informed at every stage. More...

Reviewed on Google Maps

30 November 2019

After a very turbulent six months with a problem tenant I cannot praise the staff at Gilson and Bailey enough; Helpful, considerate and informative at every stage of the process. We have finally gone full circle and my new tenant moves in tomorrow. This would not have been possible without the hard work and dedication of Mark Hawkins and Courtney West, they have both gone far above and beyond to ensure a positive outcome. Thank you both so much More...

Reviewed on Google Maps

30 November 2019

As first time buyers we were really pleased with the way Gilson Bailey helped us with the process of getting into our new home. They were always on hand to help with any questions we had or to simply reassure us on info we were waiting on. Despite a few unforeseen hiccups, not of their own fault, Gilson Bailey made it a smooth transition and I would highly recommend them. More...

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30 November 2019

Excellent, courteous and prompt service throughout my search for a rented home through to completion. Courtney was always very helpful, polite and prompt. I cannot recommend Gilson Bailey enough! More...

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30 November 2019

Excellent care and guidance from market valuation through to exchange of contracts.Staff always professional and will return your 'phone call or email promptly. Would recommend Gilson Bailey without hesitation. More...

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30 November 2019

Excellent service received from Gilson Bailey from start to finish. Proactive, efficient and most important of all superb regular communication throughout what was a difficult property to market correctly and sell. I have been a Norwich Landlord for over 15yrs and highly recommend their services having both bought and sold through them......and will continue to do so. More...

Reviewed on Google Maps

30 November 2019

I would like to thank the lettings department at gilson bailey for the friendly service we experienced with finding our first family home. Mark and Courtney were very professional and I would recommend this estate agency if you're looking to rent. Thank you so much More...

Reviewed on Google Maps

31 October 2019

The sale of my property was handled extremely efficiently and quickly by Gilson Bailey. I found all of the staff that I dealt with very efficient and quick to respond to any queries that I had and would not hesitate to recommend them.

Reviewed on Google Maps

31 October 2019

I would for sure give these guys 5 Star they have been nothing but helpful very straight forward and to the point anything you need they will be more than happy to give you advice and I would recommendThank you João

Reviewed on Google Maps

22 September 2019

We have rented for a house in the city through Gilson Bailey and Partners. We have been very happy with how they managed the property. I have rented with other agencies throughout the UK and Gilson Bailey is distinctive in their excellent work. Firstly I got the chance to see the house twice before signing the papers for renting, the owner himself showed us around the first day and handed the keys to us, and went through the inventory with us. Also towards the end of the tenancy, the owner visited the property to give us helpful tips on what to look out and fix/paint/clean etc in order to ensure that we got our full deposit back. And the final day the owner inspected the property and got the keys from us. The agency was liaising very promptly with the landlords letting them know of any repairs that needed to be done to the property. The agency and the people working there are very professional, friendly and approachable. We really appreciate your great work, keep it up! More...

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22 September 2019

Fantastic experience Very professional, Friendly teamI would defiantly recommend Gilson Bailey

Reviewed on Google Maps

22 September 2019

We recently rented a property via GB and had very good service from start to finish. Special shout out to Courtney who answered all our questions, quickly and with a sense of humour. Would recommend and use again if we ever need to.ThanksKevin and Pete More...

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22 September 2019

I am delighted by my recent experience of selling my mother's flat through Gilson Bailey. Every member of the team that I dealt with was friendly, courteous and professional and always gave me feedback from viewings, which some other agents do not. I particularly like the fact that you can contact someone 7 days a week and are not tied into a lengthy contract. I highly recommend Gilson Bailey and hope to use them again some time in the future. Thank you! More...

Reviewed on Google Maps

8 September 2019

Top estate agents

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8 September 2019

Just moved to Norwich, into property let by Gilson Bailey. Really happy with the service provided, specifically that by Courtney. She was always accessible, easy to talk to and fast in her responses. Made a difficult process much easier to deal with. Thank you! More...

Reviewed on Google Maps

16 August 2019

In the past couple of years I have used Gilson Bailey to sell two properties within Norwich's Golden Triangle. After assessing three possible Norwich based agencies - One large multi-office firm, a smaller Norfolk focused company - and Gilson Bailey, I chose for the following reasons:Detailed knowledge of the Norwich property market. Long serving staff. No high turnover employees.Outstanding understanding of the requirements of landlords.Accurate valuation of the properties. No silly high valuations to appeal to one's greed nor low in an effort to make a quick sale.After using GB, my decision to appoint them as agents was fully justified and I was pleased to experience a seamless process with good feedback at each stage. More...

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9 August 2019

Absolutly would recommend to all friends and family. Friendly staff, very efficient service. Lots of contact during the process of buying our home which was great. Thank you for all your help! We would not hesitate to use you in the future More...

Reviewed on Google Maps

9 August 2019

Gilson & Bailey provided exemplary service during my tenancy. They were always quick to respond to queries and effective in dealing with any mainteance issues. Communication was pleasant and transparent. The difference to previous estate agents could not have been greater. They have my highest recommendation. More...

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2 August 2019

Cannot fault the process of obtaining my first tenancy through Gilson and Bailey. The team, with a special mention to Courtney were extremely helpful with everything. The application process was so simple and Courtney updated me every step of the way providing helpful, friendly yet professional advice and answering my many worried phone calls and emails. Courtney went above and beyond to liaise between myself and the landlord ensuring everything was perfect for both parties.The move in process was straightforward and the staff member who did this for me was very knowledgeable with everything regarding the house. I would recommend Gilson and Bailey to anyone looking to rent and am looking forward to a long and happy tenancy! More...

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2 August 2019

Excellent service for the sale of my home from the valuation to completion. Gilson Bailey's team acted professionally at all times, were responsive and helpful and gave very good sound advice throughout all stages and represented my interests really well. Kristina and Lauran who managed my sale once an offer was accepted were particular good. I thoroughly recommend Gilson Bailey and will use them again with confidence in the future. More...

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30 July 2019

I have used Gilson Bailey before buying and selling with them several years ago so didn’t hesitate to use them again this time they sold my house within 4 weeks of going on the market. They priced my property at a realistic price, we had done our homework so roughly knew it’s value.The whole team have been professional all the way through the process from negotiating to get the price I wanted, all the way through to Kristina in the after sales team whom I can’t praise high enough for helping to calm me down when things became rather stressful at getting to the point of exchange. We were kept fully informed during the whole process and they are always professional and very knowledgeable they always returned my calls promptly when necessary. I really can’t praise them enough. I wouldn’t hesitate to use them in the future as I have done before should I need too but I hope I’m now in my forever home after 10 moves in 25 years! More...

Reviewed on Google Maps

30 July 2019

Really impressed with the service. As my property was empty, Gilson Bailey managed all of the viewings, and kept me up to date, giving me all feedback. Once the house had an offer, the team were very efficient, and worked hard to ensure things went smoothly. Juliet would contact me regularly to give updates in regards to the sale, and offer help if required. Would definitely recommend to friends and family, and I would sell with Gilson Bailey again. More...

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30 June 2019

They have been so helpful at Gilson Bailey, I was moving from abroad with a young child and they made the process so easy for me. They were very honest and communicative when I was applying, and have been so good during my tenancy. Thoroughly recommend their services, and the standard of properties they let. More...

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30 June 2019

Very pleased with the service from Gilson Bailey. They sold our house within 2 weeks and then worked extremely hard to sort out several issues during the process to keep the whole chain together and enable us to secure the house we had found. Thank you Kristina and all the team in Norwich. More...

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