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Gilson Bailey logo
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Gilson Bailey

Norwich, Norfolk, Norfolk

(48)
‘19 Certificate of Excellence, 2019
Gilson Bailey logo
G

Gilson Bailey

Norwich, Norfolk, Norfolk

(48)
‘19 Certificate of Excellence, 2019

About

Residential property specialists – Working for you

Established in 1995 Gilson Bailey is a leading, independent residential estate agency selling homes and letting property in Norwich, its suburbs and surrounding Norfolk villages.

With knowledge, drive and enthusiasm our experienced team will deliver results – from first free appraisal to successful sale or well managed let.

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Reviews (48)

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Evanthia Samota

22 September 2019

We have rented for a house in the city through Gilson Bailey and Partners. We have been very happy with how they managed the property. I have rented with other agencies throughout the UK and Gilson Bailey is distinctive in their excellent work. Firstly I got the chance to see the house twice before signing the papers for renting, the owner himself showed us around the first day and handed the keys to us, and went through the inventory with us. Also towards the end of the tenancy, the owner visited the property to give us helpful tips on what to look out and fix/paint/clean etc in order to ensure that we got our full deposit back. And the final day the owner inspected the property and got the keys from us. The agency was liaising very promptly with the landlords letting them know of any repairs that needed to be done to the property. The agency and the people working there are very professional, friendly and approachable. We really appreciate your great work, keep it up! More...

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Lauren McKaig

22 September 2019

Fantastic experience Very professional, Friendly teamI would defiantly recommend Gilson Bailey

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Pete Thax

22 September 2019

We recently rented a property via GB and had very good service from start to finish. Special shout out to Courtney who answered all our questions, quickly and with a sense of humour.Would recommend and use again if we ever need to.ThanksKevin and Pete More...

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Ian Rowe

22 September 2019

I am delighted by my recent experience of selling my mother's flat through Gilson Bailey. Every member of the team that I dealt with was friendly, courteous and professional and always gave me feedback from viewings, which some other agents do not. I particularly like the fact that you can contact someone 7 days a week and are not tied into a lengthy contract. I highly recommend Gilson Bailey and hope to use them again some time in the future. Thank you! More...

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Keith Bale

8 September 2019

Top estate agents

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M M

8 September 2019

Just moved to Norwich, into property let by Gilson Bailey. Really happy with the service provided, specifically that by Courtney. She was always accessible, easy to talk to and fast in her responses. Made a difficult process much easier to deal with. Thank you! More...

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Graham Warren

16 August 2019

In the past couple of years I have used Gilson Bailey to sell two properties within Norwich's Golden Triangle. After assessing three possible Norwich based agencies - One large multi-office firm, a smaller Norfolk focused company - and Gilson Bailey, I chose for the following reasons:Detailed knowledge of the Norwich property market.Long serving staff. No high turnover employees.Outstanding understanding of the requirements of landlords.Accurate valuation of the properties. No silly high valuations to appeal to one's greed nor low in an effort to make a quick sale.After using GB, my decision to appoint them as agents was fully justified and I was pleased to experience a seamless process with good feedback at each stage. More...

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Emma Cossey

9 August 2019

Absolutly would recommend to all friends and family. Friendly staff, very efficient service. Lots of contact during the process of buying our home which was great. Thank you for all your help! We would not hesitate to use you in the future More...

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J Prinz

9 August 2019

Gilson & Bailey provided exemplary service during my tenancy. They were always quick to respond to queries and effective in dealing with any mainteance issues. Communication was pleasant and transparent. The difference to previous estate agents could not have been greater. They have my highest recommendation. More...

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Molly Gibbon

2 August 2019

Cannot fault the process of obtaining my first tenancy through Gilson and Bailey. The team, with a special mention to Courtney were extremely helpful with everything. The application process was so simple and Courtney updated me every step of the way providing helpful, friendly yet professional advice and answering my many worried phone calls and emails. Courtney went above and beyond to liaise between myself and the landlord ensuring everything was perfect for both parties.The move in process was straightforward and the staff member who did this for me was very knowledgeable with everything regarding the house. I would recommend Gilson and Bailey to anyone looking to rent and am looking forward to a long and happy tenancy! More...

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Alan Newman

2 August 2019

Excellent service for the sale of my home from the valuation to completion. Gilson Bailey's team acted professionally at all times, were responsive and helpful and gave very good sound advice throughout all stages and represented my interests really well. Kristina and Lauran who managed my sale once an offer was accepted were particular good. I thoroughly recommend Gilson Bailey and will use them again with confidence in the future. More...

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Amanda Payne

30 July 2019

I have used Gilson Bailey before buying and selling with them several years ago so didn’t hesitate to use them again this time they sold my house within 4 weeks of going on the market. They priced my property at a realistic price, we had done our homework so roughly knew it’s value.The whole team have been professional all the way through the process from negotiating to get the price I wanted, all the way through to Kristina in the after sales team whom I can’t praise high enough for helping to calm me down when things became rather stressful at getting to the point of exchange. We were kept fully informed during the whole process and they are always professional and very knowledgeable they always returned my calls promptly when necessary. I really can’t praise them enough. I wouldn’t hesitate to use them in the future as I have done before should I need too but I hope I’m now in my forever home after 10 moves in 25 years! More...

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Rebecca Crosswell

30 July 2019

Really impressed with the service. As my property was empty, Gilson Bailey managed all of the viewings, and kept me up to date, giving me all feedback. Once the house had an offer, the team were very efficient, and worked hard to ensure things went smoothly. Juliet would contact me regularly to give updates in regards to the sale, and offer help if required. Would definitely recommend to friends and family, and I would sell with Gilson Bailey again. More...

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Sarah Borrett

30 June 2019

They have been so helpful at Gilson Bailey, I was moving from abroad with a young child and they made the process so easy for me. They were very honest and communicative when I was applying, and have been so good during my tenancy. Thoroughly recommend their services, and the standard of properties they let. More...

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Liz Prince

30 June 2019

Very pleased with the service from Gilson Bailey. They sold our house within 2 weeks and then worked extremely hard to sort out several issues during the process to keep the whole chain together and enable us to secure the house we had found. Thank you Kristina and all the team in Norwich. More...

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Julie Smith

30 June 2019

When buying my first home on my own, Gilson and Bailey were the perfect estate agents to guide me through the process. The staff were very knowledgeable and went out of their way to ensure that I got the house I wanted.They kept in touch with me throughout and helped with getting things moving as quickly as possible. I would definitely recommend using Gilson and Bailey when buying or selling as they take pride in offering a top class service. More...

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Jonathan Wibrew-peach

30 June 2019

David and the Team have been fantastic, and as a first time landlord have explained everything really clearly and been there to answer some of my questions. What a great team thanks and well done! More...

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Mark Webb

30 June 2019

I've used Gilson Bailey as both a landlord and for selling my residential property, and on each occasion the service has been excellent. I've been updated as soon as anything changes, and given good advice whenever a decision has to be made. Would highly recommend. More...

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Cathryn Barber

30 June 2019

We found Gilson Bailey very helpful at each stage. Everyone we dealt with was professional and polite and their fee was very reasonable compared to other firms. When there were last-minute issues higher up the chain that stalled exchange and it looked as though everything was about to fall through, Kristina in after sales pretty much single-handedly ensured the sale went ahead by speaking to solicitors all along the chain over a period of days and chasing everything along. We are very grateful to them for all they did for us. We recommend them highly as an honest and professional team. More...

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Doreen Ewen

30 June 2019

Gilson Bailey service was excellent from the initial meeting through to completion. Sale was agreed within a couple of weeks. Alas due to circumstances outside anyone's control it took a long time to reach completion, however the Gilson Bailey support team used considerable effort to ensure this happened at the earliest possible opportunity. Highly recommended. More...

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Stelz Hart

30 June 2019

The team were great with communication at every stage. They worked conscientiously to help move the sale through to exchange of contract. We are very happy with Gilson Bailey and would thoroughly recommend them. We feel that they were very professional and give them an outstanding rating! More...

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andy f

30 June 2019

“I had an excellent service form the outset. The team provided all the details around the sale, maintained helpful communications, and facilitated several site visits during the sale process. I particularly liked that they kept to their word after the vendor accepted my offer and didn’t get into a bidding war with others, (which I have seen from some agents). I would definitely recommend Gilson Bailey as both a buyer and seller”. More...

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Pamela Dons

30 June 2019

We have used Gilson Bailey as a letting agency for the last few years. Their service was exceptional - very good value for the fees charged with regular reports regarding condition, advice on repairs etc. The staff were always approachable and we felt very secure in the management of our property. Hence, when we recently decided to sell the house, we asked Gilson Bailey do it for us. Again the staff were excellent and kept us informed at all stages of the transaction.We can fully recommend them both as an estate agent and a letting agency and will definitely use them again. More...

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Stephen Young

30 June 2019

We do not live locally and were recommended to use Gilson Bailey by a friend. We found their level of communication at all stages of the sale process was of the highest standard. We very much appreciated all the "hand holding and advice" provided to us. The level of customer care was of the highest standard and we would have no hesitation in recommending Gilson Bailey to anyone wishing to sell their property. More...

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Heather Powley

30 June 2019

This is the first but definitely not the last time I use Gilson & Bailey! They were professional from start to finish . Excellent staff, communication was fantastic, competitive prices too !Nothing was ever too much trouble, always happy to sort things out (and more helpful than the Solicitor ) They know there stuff and I couldn’t fault anything ... Defo 5 ⭐️ More...

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Laura Fearnley

30 June 2019

Really pleased with the service, good communication and quick to reply to any queries

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Ben Wise

30 June 2019

Had the pleasure of dealing with Gilson and Bailey for my recent property search and subsequent purchase.All viewings were arranged easily at times that suited me and conducted well by regular knowledgeable staff. Communication throughout the purchase was excellent and any issues swiftly resolved. As a smaller business they fall into less of the pitfalls that agencies like Abbot Fox and William H Brown suffer and I found a good level of continuity in communication from them. Would thoroughly recommend! More...

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A J Carter

30 June 2019

I was delighted to find that I received a down to earth and friendly, yet professional service from the team at Gilson Bailey. I couldn't help but be impressed with their non-pushy, realistic valuation of my property and the speedy reply to any queries I had throughout. They quickly secured a number of viewings and within the first week we had accepted an offer - really couldn't ask for more! More...

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Chris Salt

19 May 2019

I've had dealings with Gilson Bailey for the past 5 years as a tenant in two of their properties.They've always been on hand to help with any enquiries, the staff have been friendly and reasonable towards me. They've offered advice and help on things from garden maintenance to council tax.I would recommend them, 5 years and not a single negative experience.Excellent service. More...

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Matthew Fulton-McAlister

26 April 2019

Excellent service from Gilson Bailey at all times.

We had our house on the market with another agent for 12 weeks with no luck and 12. Within 2 weeks we had 10 viewings and an offer from a First Time Buyer. More...

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Karen Fleming

26 April 2019

Gilson Bailey, kept me informed every step off the way. Very friendly staff and helpful at all times.
I would definitely recommend them to my friends and family

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Kevin Edwards

26 April 2019

From the very first visit we were impressed by Gilson Bailey, not only did they offer the best rate but they provided exactly what they said they would do. They said they could sell our property in the first two weeks, they sold it within a week at the price we wanted. Every time there was an event e.g. the buyer wanted take a builder round to price some work, we were contacted prior to the visit and given an update after the visit. As previous reviewers have suggested every phone call is answered in seconds with the person taking the call able to answer the question or would arrange for someone to call us back. So many times these days the customer has to do the chasing not with Gilson Bailey - your staff and professionalism is nothing short of first class - Many Thanks More...

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Kimberley Savory

26 April 2019

We recently bought our first home so were slightly unsure on what to expect, but from the offset Gilson and Bailey were informative and kept us in the loop at all times. Making appointments were straight forward, and regular contact via email and phone were made throughout the process. Any queries we had were soon answered and we felt at ease the whole time. Would definitely recommend them if you are thinking of selling or buying! More...

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Suz L

26 April 2019

Recently sold a property through Gilson Bailey in less than straightforward circumstances. From start to finish EVERY single member of staff involved at different stages of the sale, from marketing, viewings, negotiations and then on to the exchange and completion stages were absolutely amazing. They were always well informed, easy to contact, returned calls, reassuring and professional. Their communication with all other parties involved and myself was second to none, and they ensured that a smooth easy house sale occurred. Special mention to Stuart, Luke and Christina who I cannot rate highly enough. More...

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Jodie Lewis-Butler

26 April 2019

I have used Gilson Bailey before so when it came to selling my house recently I knew I was going to use them again. Friendly and down to earth, they offer a no pressure approach to getting you on the market. Once on the market they are proactive at getting plenty of viewings for you and keeping you up to date on feedback. I found a buyer quite quickly and everything has now gone through.Thank you! More...

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Michael Mansell

26 April 2019

We recently sold a property in Norwich via Gilson Bailey whom we have used for many years for rental property. Compared with our previous experiences of estate agents I have to say the service was excellent. Professional, competitive and efficient. good communication from start to finish. Helpful in finding local trades people for various aspect of maintenance etc. Would not hesitate to use Gilson bailey again. More...

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NR18 Media

26 April 2019

Great Service. Staff always keen to update you and keep you posted on developments and to handle the viewings on our behalf, a bonus as the property was empty. Chalet Bungalow in Costessey sold with no stress to us. I would highly recommend Gilson Bailey More...

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Gary Pye

27 March 2019

I must say the service we received from all at Gilson Bailey Norwich was 5 star. We were kept informed of viewings and the sale process every step of the way. No holding on the line for hours as with bigger concerns, we always answers on the day. I wouldn't hesitate to recommend their services when ever you need to sell a property. More...

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Emma D

28 March 2018

Having dealt with a lot of letting agents, I can say that the team at Gilson Bailey Lettings outshine the rest. From our initial enquiry, viewings, and lastly our check-in, we were very impressed. A special mention goes to Helen who kept us updated throughout in a friendly manner, and David who carried out our check-in. I have never heard an agent say we want you to get all of your deposit back, ever! A helpful, friendly, professional and down-to-earth team. More...

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Simon Edye

4 March 2018

Gilson Bailey were recommended by my Solicitor. I received immediate attention, the house was on the market the next day. Several people came to view, and the fourth person, a property developer, put in an offer which I accepted. Gilson Bailey check out credentials, but 2 months along the line the sale was going nowhere & based on the information from the frequent reports by Gilson Bailey, I decided, despite the legal fees which has accrued, to give the buyer an ultimatum & finally put the property back on the market. Gilson Bailey advised to keep the price the same, & worked doubly hard to promote the property, finding a new buyer within the week. This sale took 3 months to complete as there was a chain, but through the whole process Gilson Bailey kept me informed & advised, always getting the information to me before my Solicitor. Very professional outfit. More...

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stuart fidoe

2 March 2018

Excellent service from start to finish. Staff are always friendly and willing to help. Very professional in their approach from valuation to after sales. I would definitely recommend Gilson Bailey if you are looking for a hassle free sale of your property. Given my experience I would happily use them again. Thank you Gilson Bailey More...

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Kate

28 February 2018

I recently sold my house through Gilson Bailey and the service I received was excellent. They kept me updated on a regular basis so I was well informed throughout. They were really proactive and I never needed to chase them. The whole process was seamless and I can’t thank them enough. This was the second time I had used Gilson Bailey to sell a house and I can honestly say I wouldn’t use anyone else, thank you to all the team. More...

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Jon Bracewell

22 December 2017

As a tenant, I cannot fault any of the Gilson Bailey staff I dealt with, from the initial viewing the property and, almost 4 year's later, the exit of the property. Excellent communication from them throughout the tenancy, prompt action on any problems encountered and always very helpful and polite. Always gave sufficient notice for property inspections and flexibility, when required. The acceptance of email correspondence and digital signatures was a real bonus, allowing me to agree the tenancy from afar.

Application fees are reasonable and GB don't charge you for the little things that many other agents do.

I cannot find a single fault with any of the Gilson Bailey staff and would highly recommend the business, based on my own experience.
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Matt Frost

16 December 2017

My wife and I recently used Gilson and Bailey to sell our north city terrace house and from start to finish couldn’t be happier with the service we received. Their knowledge of the local market was invaluable and already had potential buyers waiting to view! They managed to sell our property within a week, for over the asking price! The ‘post bid’ team were then fantastic with the support they provided both to us and our buyer, with regular updates to ensure everything ran smoothly. We could not recommend them highly enough! More...

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Nick Abbs

10 December 2017

We sold our first house through Gilson Bailey 11 years ago and so we were happy to go with them again. The first meeting went extremely well which explained in detail the process to which we would sell our house. The service continued to be excellent and the feedback was regular and informative. We were particularly impressed with the house portfolio and the speed in which it was put together.
Overall, we sold our house within weeks and and the process went smoothly and better than we could have hoped. We would have no hesitation in recommending Gilson Bailey to friends and family, or again ourselves in the future.
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Terry Lowe

15 November 2017

From the first meeting with Jack I was impressed with a confident and professional approach. I chose Gilson and Bailey because they offered a fair price to sell my house which other competitors said they would match rather than offering it in the first place. I continued to be impressed by the service throughout the sale process. I was given feedback of potential buyers views of the property and kept informed when the chain temporarily broke down. Staff at the office were always friendly, welcoming, informative and supportive. I would have no hesitation in recommending their service More...

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Paul Jones

9 November 2017

These are excellent people who successfully managed the sale of our recently deceased mother's bungalow. As I no longer live in Norfolk, Gilson Bailey managed every aspect of the sale including all viewings (there were over 20 of them), keeping me fully informed throughout. A special mention for Jack Hubbard who as our initial contact, viewed and valued the property. He was a pleasure to deal with having the right mix of professionalism and warmth of character. I have no hesitation in recommending Gilson Bailey to other vendors. More...

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Verónica Haro

30 October 2017

My husband Oscar and me rented a property in Norwich with Gilson Bailey and Partners in 2013. We do not live in Norwich anymore but we always remember them as a very professional and honest letting agency. They are honestly the best letting agency company we have seen.

After we left the property they also sent us a letter thanking us for being good tenants and took good care of the house. We were amazed honestly because we never heard a letting agency giving such value of our effort to keep the house as best as we can.

Thank you again for your hard work.

Don´t know if you remember us (we rented a house in Silver Road) but we will never forget that letter!
xxx
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