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Fresh & Clean London

North Woolwich, Greater London

(33)
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4.5/5

33 customer reviews

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21 May 2019

Fresh and Clean were employed by my tenants for end of tenancy clean. Despite charging for end of the tenancy clean, I noticed that the clean was superficial and some of the thing were missed. The cleaner had cleaned top two drawers in chest of drawers and left rest of the drawers thinking that we would only be checking the top two drawers. The hob and oven had burnt marks so they had cleaned the top of the oven rack but the underneath of the rack was still dirty and not cleaned. The tenant emailed the company straight away as I had pointed out that the cleaner will have to come and reclean the flat. I did not receive any reply from the Fresh and Clean as the tenant had handed back the keys. Eventually an appointment was made for the cleaner to come on 6 April 2019 after 3 weeks from when the end of the tenancy cleaning was done. The cleaner never turned up and I have emailed and left voicemail messages but they are ignored. Do not use this company for end of tenancy cleaning. It would be better to get a cleaner for 10 hours to clean than pay for end of tenancy cleaning where the cleaners just come for three hours and go not clean thoroughly. More...

13 May 2019

If u value ur money do not contact this people .. they call themselves a company when in reality it’s a disgraceful couple working at home and sending random people to your home , most of them to rob you as a result of not getting paid by this 2 underachievers..

26 April 2019

Fresh and clean did a great job of my flat after my tenants left. Good comms, trustworthy, flexible.

Reviewed on Google Maps

27 March 2019

I have been using End of Tenancy Services for about six months and they have never let me down. Their service is quality, and their attitude is second to none. They clean while I’m at work and nothing’s ever gone missing. I trust End of Tenancy Services and recommend them. More...

Reviewed on Google Maps

27 March 2019

We had some tenants move out without doing the required professional clean and the next poor tenants moved into a dirty place! As the landlord I was left embarrassed and horrified. Fresh and Clean received the enquiry and were able to rectify the situation same-day. They arrived at 1,30pm, were able to do an deep end of tenancy clean AND upholstery cleaning on the sofa and rug, meaning the new tenants could sleep easy in a nice clean flat that evening. They were quick to respond via email and phone and both helpful and reassuring! Highly recommend when you're in a fix (and when you're not!) More...

Reviewed on Google Maps

27 March 2019

First and most importantly, the job was immaculately done, I'm very happy with the end result. The team managed to beat the toughest stains. It was very easy to communicate with the team and all requests were met. The booking process was also smooth. The one thing to note is that their schedule fills up incredibly quickly - I can understand having seen the quality of work - and therefore it's worth thinking well ahead! More...

Reviewed on Google Maps

6 March 2019

Hired them for an after build clean. Left keys as was going to be there 10 minutes late. Arrived to find two female cleaners acting awkward with a number very large bags (which i thought was strange as its a small flat). They gave a fake number plate for parking (Not registered with DVLA). Stayed for roughly 2 hours and the clean was sub standard for £150+ (inc vat). £500 worth of items missing including make up, pots and pans, and sonus speaker. Keys were also missing. Reported to cleaning company who took no responsibility and said they would side with the cleaners. They lied about other contractors being on site at the same time. No one else was on site. Bitter pill to swallow. Given the option again we wouldn't touch them with a barge pole. More...

25 February 2019

Fresh & Clean London did an end of tenancy clean for me in January. The team were punctual, polite, professional and they did an amazing job cleaning our two bed apartment. The place was spotless when they left. From the first phone call to the end of the clean they were great. I wouldn’t hesitate to recommend them. More...

Reviewed on Google Maps

25 February 2019

I am so sappreciative of the team at Fresh & Clean London - they did fantastic work on an end of tenancy cleaning at my old flat when I moved out. The communication was always great, and of course they offer a really excellent price - especially considering the quality of work. They guarantee the cleaning, and will come back if the estate agency takes issue with it - I would absolutely use them again, next time I move. More...

Reviewed on Google Maps

27 December 2018

Very professional company and their prices are good as well! They were the cheapest out of 6 companies I called for end of tenancy cleaning! They did a fantastic job! I am very pleased!Thank you & I highly recommend your services! More...

Reviewed on Google Maps

25 September 2018

I have recently had my house cleaned post a renovation by Fresh and Clean London. The cleaner used bleach on our brand new solid oak worktop and has bleached the stain out of it. It is irreparable. They have denied all responsibility, and used the most feable excuse I've ever heard - "the cleaner didn't damage that part of the worktop as she didn't go anywhere near the kitchen sink"....?! What?! It's the only place she could get water or empty dirty water out of! Did she do a clean or not? If not, then I want a refund, if she did then she went near the sink and bleached it. Pick a lie! More...

22 June 2018

Fresh & Clean had their work cut out for them with our place. It had been a long time since we'd had an industrial clean. After 4 hours the flat was spotless . Cleaner than I thought it could ever get again. I'd highly recommend their services. More...

Reviewed on Google Maps

19 June 2018

These guys were absolutely amazing. 1st, they were very quick to answer my question. 2nd, they were able to schedule me for the next day at a reasonable price. Accounts Department sent me a booking confirmation email and the cleaners has arrived right on time. They were very detailed oriented and cleaned all the dark spots throughout the house. I will use Fresh & Clean London again in the future. More...

Reviewed on Google Maps

11 June 2018

Wonderful service. Efficient. Professional. Good value. Very thorough and pleasant staff. Oven and bob was like new!! Highly recommended I will happily encourage to book this service. Thanks guys I got my full deposit back on my flat.
Rebecca
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Reviewed on Google Maps

26 May 2018

Had an end of tenancy service last week and was amazingly surprised by the quality of the service provided.
Grate value for money!

Reviewed on Google Maps

25 May 2018

Fantastic service. Booked for an end of tenancy clean with carpet clean this afternoon. Everything was sparkling clean, they even managed to get two year old stubborn stains out of the carpet. They were friendly and polite, left them to it and came back to a beautifully clean flat with no fuss. They even called to let me know when they were nearly done. Thank you for a great service! More...

Reviewed on Google Maps

16 April 2018

Big thank you to the two guys who came today. They did a fantastic job - better than expected. Everything looks so much nicer, I couldn’t be happier

Reviewed on Google Maps

9 March 2018

“Please will you congratulate the team who cleaned my 3 bedroom apartment. When I inspected it, it was immaculate and I am absolutely delighted. There is no doubt in my mind that I will come back to Fresh and Clean London for all future End of Tenancy Cleaning. Many Thanks, Rosemary Barry.” More...

Reviewed on Google Maps

1 March 2018

“Had the pleasure of using Fresh & Clean London for an end of Tenancy clean on Monday. They did an amazing job through out, especially in the kitchen where stains that were above the extractor fan when we moved in were got rid of. The flat was returned to the landlord in better shape than when we moved in. Am getting the full deposit back, and the Landlord has asked for the details of Fresh & Clean for future reference.” More...

Reviewed on Google Maps

31 January 2018

Excellent after builder cleaning services. Arrived on time, started, thorough cleaning done and completed on time. The quality of their work was high above the average. So overall, I had a nice experience with this cleaning agency. Very pleased. Thank you. More...

Reviewed on Google Maps

30 January 2018

Really good service!! I had my oven and my fridge freezer professionally cleaned and the results were really good! They did an excellent job on an end of tenancy clean and we got our entire deposit back. I'd completely recommend using them. More...

Reviewed on Google Maps

9 November 2017

I've had bad experiences in the past with cleaning companies conducting an End of Tenancy cleaning service for my property. I was very hesitant to book with your company as another company was more cheaper. As it turned out, by the time I booked and a team of cleaners turned up to clean my flat on the next day. They brought all their own chemicals and carpet cleaning equipment with them. Very pleased with the finished result and will definitely use Fresh & Clean London again myself, it's been a pleasure to deal with this company. More...

Reviewed on Google Maps

3 November 2017

Cleaners arrived promptly, completed the job within time, and to a very high standard. The property was quite dirty as recently purchased. After the clean it felt like new. Very good service, great service, great value for money. I would recommend. Thanks guys! More...

Reviewed on Google Maps

1 November 2017

I was out of the 3 days guarantee when my agency told me that there were omissions on the cleaning service. I called Fresh & Clean who arranged me a free re clean service on the same day. Both landlord and agency were happy and i got my full deposit back. Thank you Fresh & Clean. More...

Reviewed on Google Maps

31 October 2017

Booked Fresh & Clean London for end of tenancy cleaning and carpet cleaning. They were extremely punctual, checked I was in agreement with pricing before they started the work, did an excellent job allover, there were no hidden extra and they provided a detailed invoice and receipt. This cleaning company is FANTASTIC value for money and I would have no hesitation to call upon them again. More...

Reviewed on Google Maps

20 October 2017

I found Fresh & Clean London cleaning when a company i had booked for an end of tenancy clean didn't turn up on the day. I called the company and they organised a team to come around to my flat at very short notice., only a couple of hours. They did a thorough clean and professionalism of this company. Would definitely use them again! More...

Reviewed on Google Maps

22 September 2017

Fresh & Clean London are not the cheapest outfit on the block but they certainly deliver an outstanding quality and flexibility of service from beginning to end and great results. I would recommend them without hesitation even paying upfront.
We received our full deposit back and a note from the landlord thanking us for leaving it so clean.
Thank you
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Reviewed on Google Maps

22 September 2017

We moved into a property and the pre tenancy cleaning was not done. We required the cleaning to be done urgently, this was dealt with very well and efficiently by Fresh & Clean London. When the rental agency came to inspect the property they were amazed that the property was actually in better condition then when I had rented it 2 years ago. In fact they were amazed that many of the marks and spots that were there two years ago, were now gone.

Getting back my full security deposit was greatly appreciated.

Communication with the office was also excellent - a swift response and clear emails. Recommended.
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Reviewed on Google Maps

24 July 2017

I hired the services of Fresh and Clean London for an End of Tenancy
Cleaning ; I was a bit nervous as I had a massive deposit at stake for a
6 bedrooms house. I should not have to worry one bit as the team did an
excellent job. Punctuality, good manners, efficiency: I could not fault
them on anything and would be very happy to recommend this company. No need to mention that I got my deposit back without any problem...Well
done, Fresh and Clean London!
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Reviewed on Google Maps

24 June 2017

I am very happy with this Service. Fast friendly and how the carpet is cleaner than I have ever seen it. On top of that it was very affordable! I would recommend this Service to anyone! Thank you More...

Reviewed on Google Maps

23 June 2017

We were a bit sceptical when we saw the equipment that the guys showed up with. But it really didn't matter. The place was like new, The bathrooms and oven especially cleaned to a super standard. We had some small damages and were going to lose some deposit money but because of the standard of cleaning the landlord was happy to overlook them. Really good job and would very highly recommend. Only slight negative is the cleaners' English wasn't very good, but once we managed to navigate them to our property that didn't matter at all. More...

Reviewed on Google Maps

22 June 2017

I recently booked Fresh & Clean London to come and clean my carpets. I was amazed at how easily they removed a particular stain of wall paint on my hallway carpet. I was sure that I was stuck with it forever but it's gone. Brilliant professional service. 5 stars from me. More...

Reviewed on Google Maps

21 June 2017

I hired Fresh & Clean London for an end-of-tenancy clean based on the positive reviews online, and they did a great job. I had a few cheaper quotes but I wanted to be sure the clean would be done properly, and it was worth it.
The inventory clerk who did my check-out commented on how good the clean was and said I'll have no trouble getting my deposit back, which is great! Also had really good communciation throughout from Miguel in the office. Highly recommended.
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Reviewed on Google Maps