Flowsia Health Care Limited

About

Flowsia Health Care provides expert personal care services to an extensive selection of domiciliary
care users across the country, be it private or referred through Social Services. We offer economical
healthcare services, accessible to service users from every background.

Flowsia Health Care is dedicated to providing skilled staff, including, but not limited to, carers,
support workers and household assistants. We emphasize matters of cultural sensitivity and
acknowledge all outlooks and lifestyle practices of various ethnic groups.

We provide our services to the elderly, as well as to other adults. We customise services for each
service user in our care, whether they require more complex care services, such as spinal injuries,
brain injuries, learning disabilities or even just some company.

Our Care at Home team is equipped with a vast array of information and skills. Whether you need
some advice, organisation, or interactive Care at Home package options, our staff will ensure that
all your needs are met. Starting with your initial enquiry, right through to the delivery of your care,
you will receive support every step of the way.

If necessary, we will provide carers who meet the service user’s language requirements, as well as
ensuring the worker is a suitable match for the service user. We guarantee that the access to all
services are appropriate and well-timed to the person’s needs.

Flowsia Health Care will guide and empower those from different cultural backgrounds to make
use of the health services with the knowledge that you will be treated with the utmost respect.
We acknowledge your choice to stay independent, and we hope to enable your loved ones to be
more involved with your care – all without compromising on the quality of the care.

What is included:

Personalised healthcare services:

Our Care at Home facility provides social care by skilled healthcare professionals and support
workers, ensuring prime service, personalised to each service user, accommodating cultural beliefs
and values.

In-depth information from one of our advisors:

Thanks to our experience in the sector, we can always provide service users with up-to-date information
about our services, as well as geographical coverage and applicable costs. All our staff are mindful of
cultural values and are capable of managing service users from all communities with the respect they
deserve.

Free, no-obligation care assessment:

We will send a staff member to visit you and perform a full evaluation of your needs and requirements.
This will allow us to get to know you and understand any preferences you may have, as well as what
care you will need. In addition, we can also liaise with any involved care professionals and your
family.

Local expertise and knowledge:

Since we have a committed team of carers across the country, we offer a national service while
also providing local expertise. Flowsia Health Care operates 24 hours a day, 7 days a week, so no
matter the time of day, you know someone from our team will pick up the phone and address your
concerns.

Considerations for your home:

Sharing your home with someone can be a personal matter. So, we ensure that all of our live-in
carers are fully aware of your expectations, religious beliefs, and cultural sensitivities.

Variety of care options:

We realise that your requirements could change, which is why we ensure flexible care options, which you
can choose based on your situation.

24-hour care:

Our carers can visit your home on a rota basis during the day and night, covering the whole 24-hour
period, ensuring that your needs are attended to 24 hours per day.

Daily visits:

We can provide support with all the aspects of live-in care, with anywhere from one hour through
to a full day (minimum visit length is dependent on your location. For more information please
contact us directly).

Night care:

Sleeping Night – This service is intended for service users who may only require a limited amount
of care throughout the night, ensuring you have peace of mind that someone is there.

Waking Night – Alternatively if your requirements are more complex, our waking night service
might suit your needs better. During a waking night, our staff member would stay awake and alert
throughout the night to meet your care needs.

Which home care service is right for you?
All of our services can be combined to ensure you receive the full package when it comes to your
healthcare needs.

Personal care:

Designed for service users who require support with daily activities, our personal care service is
personalised to your individual needs, including support with morning and evening routines, bathing,
dressing, continence care, medication prompts and meal preparation. Staying mindful of cultural
values, we will work closely with you to tackle any concerns that appear.

Social companionship:

Our social companionship service is best suited to service users who are assured by having someone
there with them. Maybe you need a helping hand with household chores or just someone to sit and
chat with you, Flowsia Health Care will be there for you.

Live-in care:

For service users who need someone to assist them during both the day and night, our live-in care
service* will be befitting to them. This service maintains a level of independence within the comfort
of their own homes. One of our skilled staff members will live with you in your home and deliver
one-to-one personalised care services.
*This service is based on a night of up to 3 disruptions.

Complex care:

Service users with complex and continuous care requirements often need the support of highly
trained healthcare professionals so they can continue living in their own homes. We can allocate
practiced healthcare assistants with niche skills, tailored to meet your individual requirements.

Hospital to Home:

Its not always a simple transition from a hospital stay to your own home. We can ensure you
are settled back into your house smoothly with our hospital-to-home service. Working with both
Discharge Teams and Occupational Therapists, we guarantee that service users receive optimum
recovery whether they require some assistance with day-to-day activities or a complex level of
care. Flowsia Health Care will be there from the moment you are discharged from hospital.

Night care:

A good night’s sleep is vital to our general wellbeing but for some, an unsettled night can be the
cause of more complex care requirements throughout the day. Our two levels of night care services:
Waking Night and Sleeping Night, we can ensure that the night time hours for you or your loved
one pass with ease.

With our healthcare assistants by your side during the night, we can ensure that you are comfortable.
With Flowsia Health Care you can be rest assured that you won’t be on your own during your most
vulnerable hours.

Palliative care:

Palliative care is an intensive area of healthcare for service users with life-threatening illnesses.
Flowsia Health Care offers palliative care services catering for all possible stages of illness, including
pre-diagnosis, diagnosis, treatment, cure, death and bereavement. We aim to provide the best
quality of life for those suffering from a progressive illness, as well as their loved ones.

Quality assurance and our recruitment standards:

Flowsia Health Care’s character is dependent on offering an exceptional standard of care. We follow
a strict employment process to ensure we only supply care staff who are compliant. We are proud
of the rigorous internal Quality Assurance Systems that are continually reviewed and monitored.
We require our care staff to have relevant qualifications and experience for the services they will
be asked to provide. In some cases, candidates will already have achieved qualifications such as
NVQ Level 2 or 3.

Our team checks each candidate’s Disclosure Barring Service (DBS), POCA and SOVA checks, work
history, health declaration, experience, qualifications and up-to-date references to ensure we have
a complete description of their capabilities. We also assess their ongoing training needs, ensuring
that staff continue to provide an excellent level of service.

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