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Floor Decor logo
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Floor Decor

Orange, Connecticut, New Haven

(139)
Floor Decor logo
F

Floor Decor

Orange, Connecticut, New Haven

(139)

About

When you shop at Floor Décor Design Center, you’re spending time at the kind of place that friends refer friends to. We care intensely about helping you find the right product to make your home be all that you want it to be. We’ll make it easy, we won’t pressure you and we won’t overcharge you.

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Reviews (139)

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Karen McGann-Rivas

11 November 2019

Mark Dorman provided my husband and I with exceptional service. He was patient in explaining the different types of tiles and best products to go with them. He is a wealth of knowledge and we appreciate all his help. Thank you, Mark! More...

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Audrey Cantrell

21 October 2019

Jacob Alfred helped us design every bathroom and flooring component in our new build. He is incredibly knowledgable, patient, funny and stealthily kept us in a reasonable budget while allowing us to get all of the beautiful and luxurious textiles we had hoped for. I would HIGHLY recommend making an appointment with Jacob! We had an absolute blast designing our home with him! More...

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Patti Baughman

12 October 2019

Amber Graham is an amazing person and designer. I love that she thinks outside of the box. Her enthusiasm is so refreshing! She has this positive energy and excitement about the project you are working on every time! Our new bathroom is going to be beautiful. I love that you can book a design service with the wonderful designers at Floor and Decor at no cost! Amber is outstanding! Customer for life, Patti More...

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Michelle McDonald

1 October 2019

We went to Floor and Decor and Mark was wonderful. He was patient and helpful. He helped us narrow down several good options for our bathroom renovation. Thanks!!!

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Kimberly Bailey

24 September 2019

Absolutely love working with Mark! He is always knowledgeable with products and applications. Mark is definitely my go to at this location.

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Russ Bartunek

16 September 2019

We were in the middle of a kitchen remodel and had to call an audible - changing our kitchen backspash. We happened into Mark Dorman, who helped get us back on track immediately. Mark has a great eye for color, is extremely knowledgeable and a genuine pleasure to work with! Kudos!! More...

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Deborah Ryba

29 August 2019

We recently purchased Luxury Vinyl Laminate Flooring for our kitchen and family room from Floor Decor. We also had their tile man install our tile back splash in our new kitchen. Their product,service and installation went above and beyond our expectations! Mike and Janine were attentive to our many questions and concerns. The product came in, in a very timely way. The installers were very hard working and professional craftsmen. I will tell ALL my friends and neighbors about this incredible business and the great people who work here, when they have flooring or tiling needs. Their prices and service cannot be beat!!! More...

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Dianne R.

6 August 2019

Floor Decor is a pleasure to work with as a Designer. Their prices are reasonable and they are easy to work with. The installer was knowledgeable and very efficient.

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Beverly Feirtag

4 August 2019

Floor and Decor has the biggest and best selection of products. More importantly, they have fantastic people working there. We have always found everyone to be incredibly helpful and knowledgeable. Today, I had the pleasure to work with Marie King, one of the design specialists. She was so enthusiastic about my project and took so much time to lead me in the right direction taking into consideration my preferences. You could tell that she loved her job and the whole design process. The design specialist services are free!! How awesome is that?! Marie you are the best! Thanks!! More...

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Debbie Homick Ryba

3 August 2019

We recently purchased luxury vinyl laminate flooring for our kitchen and family room from Floor Decor. We also had their tile man install our new kitchen back splash. Their product, service and installation went above and beyond our expectations! Mike and Janine were attentive to our many questions and concerns. The product came in, in a very timely way. The Installers were very hard working and professional craftsmen. I will tell all my friends and neighbors about this incredible business and the great people who work there, when they have flooring or tiling needs. Their prices and service cannot be best! More...

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Courtney Salzman Walden

27 July 2019

We came in to pick out tile and counters for our bathroom. We did not have an appointment but Marie King jumped right in and helped us! She was supposed to be heading home but instead helped us for over an hour! She was extremely helpful and had amazing ideas!! We really appreciate how Marie went out of her way to help us pick out the items we needed!!! More...

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Lindsay Broe

24 July 2019

Came in yesterday and had an absolutely amazing design appointment and experience with Marie King. I truly cannot say enough good things about our experience with her. We are redoing our bathroom and generally, my husband and I have different tastes and we walked into the appointment thinking we'd both have to compromise on a lot of things, and ultimately end up with a lack-luster bathroom. But when we finished our appointment with Marie neither of us felt like we had to compromise at all. She is such a GREAT LISTENER. We started by going through a design book and discussing what we liked and didn't like and what we were each hoping to achieve with our space (yes she took the time to ask us both, which is important). From there, we went out onto the floor and grabbed items that caught our eye based on our conversation with her. She pointed us towards items she thought might work, but was never pushy and let us get distracted with various things along the way. Back at her desk, we put together several different looks and whittled away until we landed on our favorites. She was very patient, creative and ultimately helped us put together a look we absolutely love and can't wait to bring to life. Thank you Marie! More...

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Amber Melissa

23 July 2019

We had carpet and stair runners installed for our home and couldn’t be happier with the service and product. Janine was amazing, always available and extremely helpful with choosing a carpet. The installation crew was on time, quick and skilled! I highly recommend for any flooring needs. More...

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Sherry Jackson

7 July 2019

Peyton Chaplain at Floors and Decors is very helpful. Knows his stuff, and will expedite you through the process. Great customer service skills. Thanks Peyton!!

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Jess Bryson

4 July 2019

We had a great experience with Marie King, our free design consultant. She was very patient in assisting with matching colors and quality of product for our particular project needs. Thanks to her we picked some great colors we never would have thought would go well together. very patient and very helpful. More...

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tye tyecutie1

2 July 2019

I went to Floor Decor on my search for the perfect backsplash. They did a wonderful job. Staff was helpful and once we chose backsplash it was installed the very next week. Also Installer Ernest did superb job...I would definitely recommend Floor Decor! More...

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June Powell

1 July 2019

Love Marie King. Our free design appointment with Marie was amazing. She had great suggestions and information about different choices of products. She was very patient with us as we worked through our selections. ⭐️⭐️⭐️⭐️⭐️ Thank you, Marie We’ve already suggested her to a friend. More...

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Shirley Geis

30 June 2019

Floor Decor was recommended to me by a friend who used this business to put a new floor in her home. From beginning to end Michael and Janine were outstanding. There was never any pressure only terrific guidance. They were in constant communication with me throughout the process. My natural wide plank oak flooring is stunning, the installers did a beautiful job and their cleanup was immaculate. If you are looking for any type of flooring, Floor Decor is the place for you. More...

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Joy Villarosa Carlson

25 June 2019

What a beautiful kitchen Michael, Janine and Randee helped us create❤️❤️❤️ The time and help and care they all took to help us remodel was more than we expected. We can’t thank them enough for all they have done. I can’t believe the amazing transformation!! They are very professional and know their stuff, but what a family they have become to us! Thank you soo very much!!! More...

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Mont Edwards

17 June 2019

Met with Mark Dorman this weekend for a remodeling project he had great ideas and suggestions. I would highly recommend consulting with him for your project and will use Floor and Decor for all of my remodeling supplies

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Mark Garner

2 June 2019

Just finished meeting with Mark Dorman on some kitchen ideas. He was so knowledgeable and gave us some great ideas.

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Herbert Ashford

2 June 2019

Thank you Marie King for the awesome in helping me pick out my flooring and tile.

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Brett Vance

18 May 2019

We worked with Mark Dorman and he was very knowledgeable and patient.

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Steve Molton

10 May 2019

Friend said I needed to go to Floor and Decor. I did and I love this place. Mike Godwin walked us through to look at the items we were interested in. His assistance was very valuable in helping us to get just exactly what we needed. Thanks Mike! Also we had a large heavy load. Grant Walker was very kind and never even expressed any displeasure of us having to take what we ordered in three loads in our family van. Upon returning to pick up a few more things, Becky Valencia greeted me at the door and walked me to what I needed. Store Manager assisted us in the purchase the big purchase. This was for a remodel of restrooms at our church. The customer service was excellent. This is my my Floor and Decor store. THANK YOU! More...

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Bob Smith

26 April 2019

I have to say the first moment I walked into Floor Decor I was treated fantastic. Like I was part of the family. Dealing with Janine was awesome. She really helped me out big time and the most important really listen to me as I babbled on. She new exactly what I was talking about and pointed me in the right direction. After going through countless samples to take home i finally found the right kitchen backsplash and tile floor and also the right color grout, with alot of help from Janine. After choosing the right ones they hooked me up with Earnest who is the installer. Let me tell you what a great and hard worker he is and his team. He was more concern about me and my house than anything else. What a Beautiful job he did on my tile floor and my backslash. Its like a new home. They made my day. I could not have asked for a better Tile person than Earnest, and i couldn't ask for a better Designer than Janine. So if you need your kitchen done or tile floors or hardwood or anything else, Floor Decor in Orange is the best place around. Thank you for a great job. I will recommend you to anybody I know. Nice job.Bob SmithWest Haven, Ct.4/23/2019 More...

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Jim Mancini

26 April 2019

We had a great experience with Floor Decor the came into the house put down a new floor and paid attention to the details, the floor looks great and the installers where neat and vacuumed the entire area afterwards, this is or 2nd time using Floor Decor, I highly recommend them.

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Allstate Training

27 March 2019

My new hardwood floors look great. The workers worked hard and kept the house clean throughout the 3 day installation. Floor décor was recommended by my realtor and I would recommend and use again.

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Dennis Heath

25 March 2019

We went to Floor and Decor on a Sunday morning without an appointment to see a designer. We found Mark and he spent the entire day helping us make decisions and purchases for flooring and wall finishings for two bathrooms, and flooring for our entire newly constructed home. He didn't even take a lunch break. As we were going to attempt to do these projects ourselves, he also spent a lot of time "gearing us up" with the proper supplies and very good advise. We will be returning soon and will definitely look for his counsel again. He is a very real asset to your store. Thank you. More...

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Sparky Jackson

17 March 2019

Floor & Decor have a huge selection of Tile. Really, surprised how Big store was. There is a lot to choose from, so it can be overwhelming. So, it was a Great to have a professional designer help you choose the right color, design, and overall style you desire. Mark Dorman ( Designer) Absolutely Terrific in helping me with questions and was very Thorough in helping me choose right tile. I love my mosaic tile to accent bathroom. Great, to use professional designer and services are free. Definitely, use Mark again. Overall, customer service was good at store. More...

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Betsy Walker Buchanan

15 March 2019

Wonderful service and shout out to Mitchell for all his help! You guys are the Chick Fil A of the flooring world!

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Judy Judd

1 March 2019

I am so glad that we scheduled time with Mark Dorman! His knowledge helped us make quick choices and we love his recommendations for quality products. Thanks, Mark!

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Amy Tomlinson Smith

24 February 2019

Richard helped us today and was so very knowledgeable and helpful! We are very impressed with his customer service, especially at the end of a busy Saturday!!! Thank you so much, Richard!

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Jerri Moore

16 February 2019

We had a consultation with Mark Dorman last Sunday on a master bath remodel. We went in with a few ideas. Mark did a great job of explaining the overall outcome of our ideas. He showed us sizes and textures of tile combinations as I am a visual shopper. He explained even the grout and cleaning questions I asked. He is great to work with. Thank you for the time you spent with us. More...

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Nadia Howard-Asher

10 February 2019

Took my senior parents to the store this evening and Marie King was AMAZING!! She was very pleasant upon our arrival and very helpful with our selections. Thank you Maria for assisting with my parents and their budget needs. More...

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J Cohen

26 January 2019

Great working with Mike and his team. They worked hard to make sure we were satisfied with the job. Thanks

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Barbie Day Allen

24 January 2019

I always shop here for updates to our new home. Our most recent experience has been working with Amber. She has a great eye for color and has helped us create a beautiful new bathroom. She is kind and patient. I highly recommend making an appointment with her! More...

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Donna McLelland-Samuel

22 January 2019

Floor and Decor will be my go to store for all my redecorating needs in the future. My experience there could not have been better. In-store Interior Designer, Mark Dorman's knowledge of store products and his decorating suggestions were invaluable. Great selection and prices as well. More...

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Kathy Jacobson-Schmidt

19 January 2019

Huge selections which can be overwhelming. Gratefully we had Interior Designer Mark Dorman to help us! Very knowledgeable, patient and had great recommendations that I would have not thought of. We look forward to working with Mark again on future projects. Call ahead and make an appointment with him. We just lucked out he was free at the time! More...

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Gabriela Winstanley

14 January 2019

Mark D. was instrumental in helping us narrow down the selections for our master bath remodel. He was knowledgeable on all aspects of our project and was a really great listener! If you need design help, make an appointment with Mark! More...

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Francine Benet Bradford

13 January 2019

Great selection and everything is in stock. No waiting for orders to arrive. The staff was very helpful.

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Leslie Mordarski

27 November 2018

After a botches first install with another company, Mike and Janine were patient and helpful. They made sure we were happy with the product and were able to meet my short timeline. Installers were polite and skilled, when half of the lights in the house went out (old houses... ugh) it didnt even phase them! they got their headlamps and worked through to the end! The floor looks great with the cabinets that are going in this week. Thanks again! More...

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Josyl Barchue

27 November 2018

They did excellent work and fully restored my basement after it was destroyed by flooding. The work is of exceptional quality and it's actually transformed our home by turning the area into a gorgeous family room. More importantly, I'll never stress about the new floor getting ruined by ground water. Mike and his staff are really friendly, professional and got the work done on very short notice. More...

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Angela Ferris

19 November 2018

Im using the complimentary design services for my home. Marie has been so incredibly helpful in helping me choose coordinating tiles and so patient throughout this entire process - I would highly recommend her, five star service!

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Sheri Neal

16 November 2018

the people there are very very helpful and know what there talking about and the selection is huge!

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Bill Cronin

30 October 2018

We couldn't have higher regard for anyone than we do for Floor Design's job installing hardwood floors in our home. We worked directly with Mike and Janine, each of whom was always available. The installation crew was the best. They worked their tails off, finished the job in one very long day, and left our home spotless. We vacated the place while they worked and returned to a beautiful and flawless installation. More...

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Matthew Conti

28 October 2018

Mike and the staff at floor decor were extremely knowledgeable and friendly. My wife and i were affected by the tornado in may of this year and had to replace our entire first floor. Choosing floor decor made everything so easy. Couldn't thank them enough More...

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Pamela Matocha

28 October 2018

We recently moved into a new home. We had Floor Decor install new hardwood floors and purchased a couple of custom made area rugs. Working with Rob was great. We are very satisfied. More...

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Jimmy Waters

6 October 2018

Had a great experience selecting tile for our bathroom with Amber G's help. She did an excellent job of listening to what we wanted and took us through the selection of the tile with great expertise. Very knowledgeable, patient, and friendly. Thanks Amber!!! More...

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Brian Bacher

30 September 2018

We had a design consult with Marie King-Bellamy yesterday. I thought I was in for the worst time of my life just wandering around picking out tiles for out master bath remodel. Marie made it fun. She provided great advice and plenty of options. She didn't just ask what we thought about this tile or that one, she made recommendations about why this trim would compliment that one, and so on. Thanks for letting my wife and I have fun! More...

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Robyn

28 September 2018

Excellent service! Our recent experience using Floor Decor to refinish two rooms of hardwood flooring was amazing. The staff was friendly and prompt. It was truly professional work from start to finish. The job was completed so cleanly that I am still amazed that there was not one dust particle to be found. The floors came out beautifully and we are so happy with the finished product. The quality and price cannot be beat. We will definitely be using them for our next project! More...

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Jaci Christian

11 September 2018

We are completely remodeling a home and I've been in MULTIPLE times leaving with samples only to return a week or so later to return some and buy some more. I finally decided to make an appt with a designer when my contractor said we needed decisions on tile ASAP. Marie was a DREAM to work with. Before I'd go in walk the aisles for ever...and leave feeling defeated from the endless options. Once I worked with Marie she and I met and discussed what I was looking for/what my style was. We then walked the aisles and bounced ideas off of each other! When we were finished I had tile layouts for 3 bathrooms in our home...that are INCREDIBLE!!! She pushed me to think outside the box, and re assured me what I like would work!!! Can't wait to install and show her the final product!! Schedule a FREE consultation- take the pressure off yourself and rely on a professional :) You won't regret it! More...

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Les Kudla

31 August 2018

Impressive facility with lots of merchandise for new project or remodeling. Knowledgeable staff. Very effective, real time app. Unbelievably good prices,

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Jeff Hess

30 August 2018

Great products and prices!

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Pam Brantley Hackel

29 August 2018

I am building a house in the country and needed help with choosing tile for our showers, fireplace, and backsplash. Marie and Mark were extremely helpful in showing us different ideas and various tiles. They spent many hours with us making sure they understood the look we wanted and planning a design. Floor and Decor had all we needed, and we appreciate the friendliness and expertise help from Marie and Mark. More...

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Jerry Gumbert

8 August 2018

I meet with designer Martin yesterday and he walked me through every element of my bathroom and kitchen designs with great recommendations for tile, floor and granite. My remodel is going to rock! Thanks Martin!!!!! More...

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BJ Griffin

3 August 2018

Just finishing a 3 bathroom remodeling project. When I started with tile selections I walked into Floor & Door and became overwhelmed, Design Consultant, Bryana Guy, stepped in and diffused my anxiety. She is friendly, professional, knowledgeable and above all patient. My husband and I were lost before Bryana provided us the assistance and guidance needed to plan our designs and determine the amount of product needed. Thumbs up to Bryana and Floor Decor. My new bathrooms are beautiful. More...

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Amy Piukana

31 July 2018

Briana was awesome! She spent a lot of time helping us design and remodel our home.

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Norris J Halkmon

29 July 2018

As a Pro I love Floor and Decor. They have the options that my customers want as well as the price that you can’t live without. Making my business grow because of the flexibility and showmanship as well as superior cost. I recommend them in every quote as well as my personal uses. Thanks Floor and Decor and special thanks to the wonderful North Richaland Hill’s store and my favorite Brianna More...

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Amy Nunn Sandvig

25 July 2018

I went to Floor and Decor for my kitchen floor with an existing granite counter to work around that proved difficult. After a couple of trips I set an appointment with Marie for help. She was fantastic to work with. She knew the result I wanted and kept working with me to achieve it. The colors at home never looked the same as in the store and I got close to giving up after numerous trips to the store but Marie never became impatient and had such an enjoyable, encouraging way about her every time. It was a pleasure working with her and I especially appreciate her honesty about why certain things wouldn't work when I got to the point of almost being willing to try anything. More...

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Aimee Larson

25 July 2018

Wow! My contractor recommended Floors and Decor for bathrooms I was remodeling. Its a huge showroom and the process seemed overwhelming! I made an appointment with Maria and met with her several times. She was so knowlegable and made the whole design project a delight. She was so accomodating and easy to work with! Two thumbs up from this client! More...

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Christi Combs

25 July 2018

Dee and Marie went above and beyond to help me with two bathroom projects. They suggested great material to go with the accent tile I had picked out. Marie was my saving grace when I was told I needed to get my tile order in ASAP from my general contractor. She graciously took the time I needed to get all my materials for my project at the last minute. She was so patient and offered great advice! I highly recommend seeing Dee and Marie for a design consult. Both of them know their inventory and can help you make some great design decisions! More...

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Samantha Fothergill Barnett

25 July 2018

We came in today to purchase tile we’d already browsed for but still didn’t have a set-in-stone idea about it. Marie asked if we needed help. Umm, yes!! Not knowing we could’ve made an appointment and she had some time between appointments, she jumped right in. What a blessing! She has an eye for things we didn’t think about. I can’t wait until our renovation is done so that we can enjoy our gorgeous tiles throughout our home! More...

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Nara Buonafede

25 July 2018

My husband and I are building a new home and we were pleased to learn that Floor and Decor offered design services for their customers. During my initial meeting with Marie, she not only caught my vision for the overall look of what I had in mind for the bathrooms, but she pulled out the creativity in me as well. She provided great insight, product knowledge, helpful suggestions and excellent customer service! I'm so appreciative of her professionalism and the quality time she spent with me. Marie is very good at what she does and with her help I now have everything I need to complete my project! Thank you!! More...

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Judy Keys Kelley

25 July 2018

We had decided to make a big change in our homes flooring and quickly realized there are so many choices available for us. We went to Floors & Decor in North Richland and were greeted by a salesman named Mitchell. He listened to what we were thinking of doing then asked if we would like a little tour of the different types of flooring materials. We told him we would not be buying today, so he may not want to take his time and loose a commission on us. He explained he was not on commission and he is paid hourly and enjoys what he does. So he gave us a tour and briefly touched on all the materials and helped us to know what we like and what wouldn’t be best for our needs. We loved this store and our experience there. Also want to compliment Mitchell for he is very knowledgeable and we appreciate him sharing it and his time. More...

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Pj Leslie

25 July 2018

We are remodeling . Our contractor suggested Floor and Decor and said to ask for free home decor advice. When I called I was connected with Marie. I could tell she was a seasoned expert almost immediately. We made an appt. to see her the next day. My husband and I looked a bit like deer in headlights at first, and I don’t know how we would have made all the important decisions without her expert and no-nonsense, practical advice! She helped us choose 3 different tiles for our new shower and bathroom, and water and scratch resistant wood-look laminate flooring. I highly recommend Marie and Floor and Decor for all your home improvement needs! More...

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Tiffany Groom Harris

25 July 2018

I marched in there this morning in a bit of a frazzled mess. We’re mid-build and recently discovered we’re behind the curve on flooring selection. My plan was to aimlessly walk the aisles and grab samples of anything and everything that *might* work and frantically try to figure it out on my own. Thankfully I saw Marie at her desk looking like she knew things about all the things. Within about 5 minutes, she had a good feel for what I needed and despite me not having thought to make an appointment (#spaz) she walked with me through the whole store showing me viable options for the need and budget, and explaining WHY certain materials were or weren’t suitable for various areas, etc. I walked out with a cart full of options to take to the house and assess in the correct lighting this afternoon and my panic has subsided. She even helped me load it all into my car. Who does that anymore?! She was awesome and lovely and thank God I totally sabotaged her morning. ���� More...

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Michelle McGee

25 July 2018

Wow! It's been a while since I've had this good of customer service from a young adult. How refreshing to have someone so knowledgeable and willing to help with our many questions and even giving very good advice. Thanks Keegan!

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Lauren Lawson

25 July 2018

Revised review to say that I'm beyond impressed with their customer service and we are very happy with our tile! Thank you, Randy! Would highly recommend this business! More...

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Troy Bradley

25 July 2018

Just completed my outdoor grill space. The folks at Floor & Decor NRH helped with choices of travertine and stone as well as grout and thinset. I would live to post pictures. It turned out beautiful. More...

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Whitney Pent

25 July 2018

I can't say enough wonderful things about the service and fun finds at this store. I had multiple kind and helpful people reach out to help me during my time at this store, I wish I could remember all their names. Richard and Marie went above and beyond to help me. I could not have enjoyed my experience more! More...

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Allison Griffin

25 July 2018

We went to Floor and Decor for our first time for a bathroom remodel. Thank goodness we fpund Michelle Cooper! She was so helpful and anazing. She took the time to figure out my wrong measurement calculations, found the tile we were looking for and arranged it for our contractor to pick up. We would be absolutely lost without her. Michelle was essential to us and this project. Thank you Michelle! More...

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Debbie Marth Monteiro

25 July 2018

We are remodeling our bathrooms and had just finished a visit to Home Depot and Lowe's, what a refreshing surprise to meet such a knowledgable and helpful sales associate like Keegan at Floor and Decor, he helped us locate the perfect shower tiles and accent pieces and when we discovered that bullnose tile weren't made to match the tile we liked, he suggested using a Schuler strip. He stayed with us through our entire visit and kindly loaded our purchases in our vehicle. This young man was professional and very nice, we'll be back! More...

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Carrie Morgan Griffin

25 July 2018

So much to choose from and the prices are awesome!
There was an employee by the name of Gabe, who stuck with me from start to finish of my purchase. He was very helpful and very knowledgeable. He didn't even lose interest when I changed my mind 3 times! (Only because I kept discovering new things). Once I completed my purchase he wheeled it to my car and loaded it up.
If you need flooring, in a rush like me, then Floor & Decor is a good choice. And if you need knowledgeable help, I don't know if I got lucky or if it's the nor there... But Gabe gets my vote of appreciation!
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Cynthia Smith Boykin

25 July 2018

After 40 years of marriage we are doing our first remodel. Today we experienced the most pleasant 4 hours since we started this journey. I wanted a special effect for the bathroom floor and we decided to try to match the wood floor with tile in the laundry room due to possible water damaging the wood floor.

It was difficult to match floors with a 2"x 2" sample. The manger, Mr.Joiner, introduced us to Marie. Mr.Joiner actually got us a piece of our wood floor to help match additional flooring. Marie King and the associate in flooring helped us find exactly the product we needed. (I wish I remember his name too, but I do not). After securing the new flooring we moved on to attempt the replication of a vintage tile design I found online. As we made our way over to the mosaics she mentioned a marble flooring on sale that could be part of our design. She had me at "on sale". After putting several pieces on the design table, "boom" the design was so much like my vintage photo that we couldn't believe it. We continued to tweak the design and behold what could have cost thousands of dollars was created right there in the store with Marie's helping hands.

We began to load three carts with our new flooring and King Richard helped in our journey by making sure we got all the large pieces of marble that were perfect. We moved to the grout area and eventually completed our order with Marie and Richard's help and knowledge. While completing our purchase, King Richard offered us a cold bottle of water. Their kindness never stopped the entire time we shopped.

The service and kindness we received today far out weighed our experience at Daltile.

When we got home I thought about our experience and realized in such a huge store theses two employees were valuable because of their knowledge of so many products.

Thank you Marie and King Richard for helping to make a photo idea come to reality.
Cindy and Howard.
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Jill Benoff

25 July 2018

My parents went in to look at some flooring and they didn’t have an appointment Marie King-Bellamy was super nice and helpful!!

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Amanda Flory Renfro

25 July 2018

We had a great experience with Marie. She guided us through the process of picking out and purchasing everything we needed to retile our shower. Thanks!

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Peggy Seelbach Fothergill

25 July 2018

Great selection, great prices and Marie King-Bellamy is awesome and totally knows her flooring!! She was very helpful!! Be sure to ask for her and make an appointment!!

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Rhonda Brown Wilson

25 July 2018

Today, Marie who is a design pro, helped me choose the tile for showers and floors for two bathrooms. She was wonderful! Marie worked me right into her schedule giving me advice on proper products as well as choosing tile that complemented the decor of the house. I will definitely go back when I have other projects. I will ask for Marie! More...

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Glenna Riddle Wright

25 July 2018

Marie was absolutely outstanding! She did magic pulling together flooring for a new house build. She was born to do this creative and talented job. Thank You Marie. We will definitely ask for you to help in any future designs. More...

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Judi Rydman

25 July 2018

Great experience! Marie and Jen were very helpful. They were able to help us coordinate are color choices and style to blend together. Floor and Decor design studio is a great way to coordinate your colors if you are not sure with the help of a professional touch. More...

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Luis Leal

25 July 2018

I had a big commercial project that I was working on.... I couldn’t had done without their design team... Marie is a great asset to Floor Decor. She helped with design and paying for the transactions. I do admit that their team who pulls the large order are too slow. 2 hours for 30 cases of tile. But Marie apologized for the slow delivery and It was forgotten. More...

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Steve Consol

25 July 2018

I am remodeling two bathrooms, and had no clue of where to begin. Marie took care of everything for me. She has been fantastic to work with. She gave me plenty of options and Im confident in the tile and products I purchased. She is excellent at her job, and great to work with. More...

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Linda Krzykowski

25 July 2018

Worked with Marie this morning on design and choices for our sons home. Marie went above and beyond to show us different types of flooring; coordinating patterns, colors and textures. Can’t wait to work her in the fall on our upgrades! More...

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Jan Myers

25 July 2018

We remodeled our master bathroom and heard that Floor and Décor had a large selection of tile at good prices. I loved their assortment of tiles; however, it was the help from the store's designer, Marie King-Bellamy, that helped me see my way through all of the choices of colors, textures and sizes of tiles. She listened to my input and combined it with her talent for design to create the design for my master bathroom. It turned out gorgeous and exactly what I wanted. Marie is very talented and a joy to work with. More...

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Paula Martins Alencar

25 July 2018

We are remodeling our house and needed to choose tiles for 4,5 bathrooms plus backsplash for kitchen. I met Marie Tuesday afternoon and scheduled an appointment for an hour next day. I was feeling pretty overwhelmed by the options at that point.
After the initial appointment I could see already the light in the end of the tunnel. She could easily understand my taste and what I was looking for.
After a total of more than 5 hours in 3 days we have it all done! Marie was just amazing! Great ideas, incredible overall atitude! She is a sweetheart and I could definitely see she loves what she does! Thank you so much!
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Michelle Olson

25 July 2018

My contractor sent me here to pick or tile for my shower. Marie was so helpful, she helped me pick or two patterns that would go well together and quoted me on a free different tiles. She had great recremendations on products such as grout color and a newer grout product that prevents mold. She went above and beyond, I really appreciate all her help! More...

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HA Edwards

25 July 2018

Great experience!! Marie King- Bellamy helped me with my bathroom remodeling from picking the tile and floor to the right grout etc.!! She even remembered something after I left the store and texted me about it. I was short a few boxes of my tile but she called other stores to find it. Excellent customer service!! The check out people were friendly too! More...

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Mike Chilson

25 July 2018

My design consultant was Marie King-Bellamy, and she was awesome! She always made herself available to me so I could get my project done right. I was originally going with Home Depot to redo my kitchen floor, but when I went to Floor & Decor to compare. My wife and I were surprised with the quality of their flooring compared to what was offered at Home Depot, and it was less expensive when all was said and done. We liked it so much that we expanded the same flooring to our family and dining room. Thanks to Marie, I was able to do that with ease. I highly recommend Floor & Decor and the contractor they recommended. More...

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Lori Morgan Biggs

25 July 2018

Marie, one of their decorators is fantastic! She helped me pick out tile for my master bathroom shower and floor. She has a lot of great ideas and was so fun to work with. Ask for Marie if you need any help with their free design services. More...

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Lauren Hubbard

25 July 2018

Currently in the middle of a full gut-renovation on my 1920’s era bungalow and looking for tile for two bathrooms, kitchen backsplash, and laundry room. I made an appointment with Marie for a design consultation and it was soooo worth my time! Marie has great taste, and took me around the entire store, offering tips on the qualities of different types of tile, as well as pros and cons, and even installation guidelines to share with my contractor! I am so grateful for her assistance and her candor. I didn’t feel like she was just trying to sell me the most expensive thing in the store and she helped me pick out a combination of different styles and finishes to really make my space unique. This service sets F&D from so many other warehouses and ESPECIALLY the big box guys! I have already recommended them(and Marie) to several friends.
THANK YOU, MARIE!!
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Carlos Roches

25 July 2018

I wanted to say what and awesome and pleasant experience it was to go to a place and actually have someone care about what your looking for.

I plan on remodeling my bathroom and wanted to look at some different types of tile. I met a very nice young man (Keegan) who not only answered all my questions, but walked with me throughout the store to show me what he was talking about.

Thanks floor and decor for having such a well trained and caring staff. I will be back to make my purchase soon.
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Angel Hernandez

25 July 2018

Not always great customer service but i was very well taken care of by the cashier Hailey in assisting me with returns. Very polite and very eager to assist. Great personality and customer service.

Also associate on sales floor by the name of Keegan...he assisted us for over an hour with our tile color scheme decision. Was very knowledgable even though he stated he was somewhat new and didnt necessarily work in tile. Still took the time to assist to his best. Thank you to both of them for all of their help. I will return for great customer service from these 2 associates.
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Silvina Castillo

25 July 2018

I'm replacing a hearth in my home and was so lucky to have been able to use their design service. I highly recommend their Designer, Jennifer Villareal, who was very knowledgeable, professional and patient with me. With Jennifer leading, I navigated that store like a pro, lol. After listening to my ideas, she located exactly what I was looking for and I will forever be grateful to her. Anyone looking for help with their project, make use of F&D's Pro Services and their Designer, Jennifer Villarreal. More...

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John Lee

15 July 2018

My wife made appt with one of the design folks. Marie was a huge help in helping coordinate the colors and textures of tile for the bath and kitchen in our new house. Thank you, Marie!

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Corey M

26 May 2018

Wow, wow, wow! We could not be happier or more impressed! My wife and I stopped by Floor Decor because we wanted some carpeting on our staircase. We were greeted warmly by Mike, a man whose kindness is matched by his knowledge of his products. I had read reviews about the excellent service from Floor Decor and I can add my experience to this mix. From the beginning, throughout, and at the end of the process, our experience could not have been better. The installers were kind and quick. Although we were told to expect installation to take two hours, these guys finished in one hour. They cleaned up (one man even picked up small shards of carpet by hand) after installation and were very polite.We now have a beautiful, high quality carpet to go with our staircase, but we also have a place to go back to should we need carpeting/flooring done in the future. I would recommend this business to anyone in need of excellent service by knowledgeable, caring, and kind people. Thank you! More...

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Jill Saulsberry

23 May 2018

Everyone at Floor Decor was both knowledgeable and friendly. They went above and beyond to make sure that we found the tile look that we wanted and then made the ordering and pickup processes easy. We have found our tile/flooring resource!! Floor Decor is it! More...

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Erwin Ayala

8 March 2018

Ordered tile for my kitchen backsplash. Service and product delivery was excellent.

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Tim Bonner

18 January 2018

I normally prefer big outfits, but these guys came recommended from a buddy who is a craftsman, who said they do great work. I couldn't be more pleased with their work. Strong attention to detail; great ideas. I'm soooo pleased with my floors! Thanks Janine and Michael! Oh and Cody the dog is GREAT!! More...

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karen camporeale

12 January 2018

Best floor store ever! Personalized care is important to me. Staff is knowledgeable and friendly. I had some settling cracks and they came out forty eight hours later to fix them!
Home depot never offered that type of service to me!
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Karen Guggenheim

19 December 2017

Wonderful experience from beginning to end. Professional problem solving and follow through on details. I would highly recommend Floor Decor.

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Aaditya Ravuri

15 December 2017

Mike and his team are awesome! They not only redid complete kitchen floor, they also installed new baseboard and trim around island. This was not in the scope of the contract but they did it for free and it looks awesome. They were punctual, cleaned up pretty good afterwards. I would definitely recommend Flood Decor to my family and friends. More...

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Patricia Saweikis

4 December 2017

We recently had carpet installed in our living room. Mike was very helpful in helping us decide which would be the best flooring for our room. We are very happy with the end results and continue to get many compliments on the job.
We would highly recommend Floor Decor and we were very pleased with the entire process from start to finish.
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Carol Seirup

30 November 2017

Excellent! Very easy to deal with, no pressure. Explained every option I had. Came on time, did the work efficiently, cleaned up after themselves. Did a wonderful job. I would highly recommend them!! More...

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Jason O.

7 August 2017

Nice store with very good selection of tile, wood floors, carpeting.  Michael was very helpful.  We purchased porcelain tile for a fair price.

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Craig Kasper

2 June 2017

Great company. Good pricing.

Had my hardwood floors refinished and added some wood in my kitchen. All of the workers were very nice and professional. I would highly recommend them to anyone! A+ More...

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Brian Bailey

24 May 2017

Helped me load and carry out great store, great people.

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Walter Peoples

6 May 2017

King Richard is the greatest! Courteous, helpful and patient too. My daughter and I were there yesterday to purchase countertop, flooring and tile for a bathroom remodel and stone for a fireplace surround. Richard, you were wonderful! You patiently answered all our questions and made the outing much more enjoyable. More...

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Molly King

29 March 2017

Mitchell, store associate, was exceptionally friendly and educated me on the various types of flooring. I have gave him a Bravo Zulu with the manager due to professionalism and knowledge.

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Laura H.

26 March 2017

You have to be really careful with flooring contractors. I feel that there is a lot of slippery( pun intended!) stuff that goes on behind the scenes. Are you getting the product you paid for? Will it be installed properly? Will they honor the warranty.Indeed, we had had a really bad experience with a prior flooring contractor, so we were really careful. We went to at least 12 flooring places, looking for the right product and price. The way Mike stood out was by straight talk, which most of us can identify. He was not full of hot air as many of he others were. It was not about the sale, but about the job. He found us the floor we wanted and installed it almost perfectly and then fixed the little problems without any fuss. Isn't that how it should be? More...

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Simone Duven

24 February 2017

Excellent service. Mitchell and Mark made our experience buying a hardwood floor stress free and fun. Nothing but good things to say about this store.

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Harold Treadway

18 February 2017

Well I just went the huge store was nice, Manager was excellent, people up front were very nice and friendly showed all around the store especially the Wood side of the store my nickname is Woody!!!!

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Mark Goldberg

29 January 2017

Mike and team were extremely helpful to us when we remodeled our bathroom. They helped with our floor and vanity top and were very patient with us when we changed our minds. We would highly recommend Floor Decor. More...

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Jesus Contreras

1 January 2017

j.c flooring installation 817 841 4745 tile glue down wood demo service etc

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Larry D Magee

23 November 2016

Very helpful and knowledgeable. Tile has been complimented several times. Looking a glass mosaic for island wall.

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Mousa Alsarrawi

3 November 2016

Very nice store. Lots of products and choices. Thank you Dana for your wonderful customer service.

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Colleen Kelly

2 November 2016

We are very happy with our floor from Floor Décor. The customer service was especially good and Michael and Janine were very helpful in picking out the best floor for me. I would definitely use their services again. Colleen Papa More...

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Ilene R Moyher

25 October 2016

Very happy with the shopping experience here. The installers did a great job, too. We love our new carpeting. Have recommended Floor Decor to friends and will continue to do so. Nice to see a local business do well! More...

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Denise Niziolek

23 October 2016

We had a great shopping experience. We were so undecided but with the help of Keegan we finally had everything we needed to finish our bathroom. Keegan was helpful, friendly and so patient. Thanks Keegan More...

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Allene Goetz

23 July 2016

Thank you Mitchell for helping us select bamboo today. You were very helpful.

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Angel Hernandez

4 July 2016

Not always great customer service but i was very well taken care of by the cashier Hailey in assisting me with returns. Very polite and very eager to assist. Great personality and customer service. More...

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Gene Wolcott

24 June 2016

This co. is the best one I have ever had do work on my home

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Carl Koellman

31 May 2016

Kudos to Mr. Bellamy, assistant store manager. Helpful, knowledgeable and friendly even if he does talk funny. He must be from East Texas.

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Melissa Martin Cervantes

28 May 2016

Mitchell was a great help to us. Thumbs up for great customer service!

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Jennifer Beedlow

15 May 2016

Joyce just helped us pick out tile for another bathroom. She's very helpful and friendly! Ask for Joyce when you're ready to remodel!!!

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Cathy Estes

15 May 2016

We are remodeling our bathroom. Mitchell was a HUGE help! His suggestions saved us a ton of money and a ton of time! Thank you, thank you, thank you!!!

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Carlos Roches

10 May 2016

I wanted to say what and awesome and pleasant experience it was to go to a place and actually have someone care about what your looking for.

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Lila Kathleen Anderson

23 March 2016

Richard Bellamy helped us today, and went out of his way to make sure we had everything we needed. He's an excellent employee, and we look forward to seeing him again! Robert & Kathy Anderson

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Oneta West

18 March 2016

Picked up some flooring today, Keegan was very kind and pleasant while helping me and answering my questions. Thank you and I will be back. Jeanette

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Mark Jones

10 March 2016

These guys are wonderful! Great customer service is NOT dead! Richard's great help was appreciated. Thank everyone @ NRH FLOOR AND DECOR!

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Christine Milam

6 March 2016

Just walked in and received the best service ever!!! Mark was extremely helpful to a first time flooring buyer. This place is awesome!

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Ricky Agnew

18 January 2016

Great service and large selection of tiles. Best prices!!!!

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sarahleone4

12 January 2016

We hired Floor Décor to do our hardwood floors and tile backsplash for 2 jobs. Both times, they were a pleasure to work with! Everyone we talked to was so kind and helpful. Floor Décor was very timely about ordering our wood floor and tiles and working with us closely with the installation timing. I would highly recommend them to anyone, and would call them again for any flooring we needed in our house. More...

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1947carole

27 August 2015

Floor Decor recently tiled my master bathroom , and last year tiled another full sized bathroom. Two years ago they put in a hardwood floor and backsplash in my remodeled kitchen. Each time Janine and MIke were so helpful in tile and floor selection, and very patient as I kept changing my mind on which tiles to use. They have such a wide and diverse selection that it was hard to choose, but they both have a "good eye" for coordinating everything. The tiler they recommend, Ernest, is meticulous in laying the tile, very courteous and very prompt. In particular, the master bath is very large, and had a unique tile layout, and he did this challenging job perfectly. Foor Decor is the one and only store I will use for any future projects. More...

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Charles Wallace

16 February 2015

I used Floor Decor for our basement renovation. We were looking for high quality carpet and service that the big-box stores could not offer. Janine, Mike and the folks at Floor Decor came through with prompt, courteous, and quality service at a very reasonable price. I look forward to using them again for my next flooring project. More...

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Yelitza Forte

5 February 2015

Janine is an extraordinary professional! The guidance that she provided us and her exquisite taste helped in making our kitchen look amazing. Our kitchen is where most of ur family and fruends gather and the compliments that we get are all thanks to Janine!! More...

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Stella Hassan Kuperberg

27 January 2015

I LOVE FLOOR DECOR. The installers at Floor Decor are master craftsmen at their work for putting floors together. I chose them to do an entire kitchen floor back in the year 2008, and it had better than expected results. It is absolutely beautiful. I am now doing another interior project for new carpet, and I have come back to Floor Decor and Michael Phoenix. I am even getting the same installers now in 2015! The only way I would go anywhere else to buy any type of flooring, is that I would be to move away. You won't be disappointed here. They strive to make satisfied customers. More...

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Marcie D.

2 August 2013

We had a very good experience at Floor Décor!  We were looking for a tile that was unique and different and we had many options at Floor Décor.  The staff was helpful, stayed in close communication and we love the tile we picked out!  It was great that they had samples we could take home with us to see what would look nice.  Just a warning the prices are a bit high, but If you're looking for something unique, and good customer service this is the place. More...

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fuzzygazz

30 July 2012

Both Janine and Mike were very helpful in picking out materials and setting up my remodeling my condo. Both are courteous and polite. Janine was very helpful with picking out products and letting me know what was available. Would use them again. More...

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Dan R.

31 March 2012

My wife and I replaced our old vinyl kitchen floor with tile, and a whole lot of old carpet with hardwood.  Mike and his team were great to work with, and they definitely went above and beyond to get the job done correctly.  The installers were very professional, always cleaning up after themselves.  Is this the cheapest flooring place?  Probably not, but you get what you pay for.  The service and products are top notch, I would definitely recommend Floor Decor if you're in the market for new floor.  Please spend the extra money and let them do it correctly instead of going to Lowes of Home Depot, you won't be sorry!  Thanks Mike! More...

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Q&A

Working with our clients in helping them find the best floor for their home and lifestyle. We offer what customers are looking for that completes their design needs that can't be found elsewhere.

My Dad was in the business all his life with two large New York flooring chains. I was going to work with him since I was 9 years old. Naturally I went into the carpet business as well. I began as a carpet installer in 1973. I then went into sales working for an Armstrong distributor in Connecticut. I then moved on to become a regional manager Salem Carpet which at the time was the second largest carpet manufacturer in the country.

In 1998 I left the wholesale side of the business and opened my first retail store in Orange, Connecticut named The Floor Store. I opened a second location in Middletown Connecticut in 2001. In 2008 my daughter Janine joined the business and we changed our image from a warehouse type operation to a decorator showroom and changed our name to Floor Decor. Today we cater to the customer looking for professional advice as well as design expertise.

We are passionate about what we do, we offer incredible products and expert installation with a lifetime warranty. Our goal is to have our customers love their new floor.

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