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fci London

London, London

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‘15 Certificate of Excellence, 2015

About

fci was established in 1985 and has grown from a 5000 sq ft showroom to one of the largest designer furniture and lifestyle houses in the UK.

We are an independently owned family business with deep roots in furniture design, manufacture and interiors.

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Reviews (176)

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5/5

176 customer reviews

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4 March 2022

Everyone should avoid this company like a plaque. We had the bad luck of purchasing some furniture from them in October 2021. We paid over £12000 for those. They promised us that they would arrive after the new year, but the item arrived on 19/02/2022. We were patient and we did not make any fuss about this.
When they arrived the dining table and the armchairs were nicely packed, they unpacked them for us and assemble them and there were no faults or any issues with them, but the dining chairs were without any covers or boxes. We were very surprised that why the new items which were arriving from Italy should be completely unboxed and unwrapped. Then we noticed there were some faults in the quality of making and the quality of the chairs (lots of winkles and the material were coming off the base of the chairs), also the handles were not right in one chair. They looked used and old. In addition, we noticed that the colour/shade was different from what they showed us in their colour chart in their showroom (different grey colour).

While the delivery men were there we contacted the company and told them about our concern and I asked them to return the dining chairs. They told us that they do not return the chairs at present as they were going to investigate about it and would come back to us.

To our surprise, they come back to us and told us they were not going to return or refund us or even exchange those for us unless they deduct a 35% restocking fee. Obviously, we were not happy about their irresponsible suggestion. A couple of days later one of their directors rang me, I thought he was ringing me to help us or accept to refund us, to my surprise, he was abrupt, unsympathetic, rude, and he told me that he cannot do anything about it. When I, told him, therefore I had no other option but to seek legal advice, he told me that he had much bigger lawyers than me and he was much richer than me.

Their attitude and their customer service and support shocked me, especially when I compare it with other companies in the UK. At the same time, we had bought some other furniture from a shop which is very near to them called The Sofa and Chair Company, which had a completely different attitude and customer service and care (we returned one of their item not because it was faulty but because we felt that it made our space much smaller, they refund us fully).

How can a company treat their customer like this when you spend over £12000? It is really shameful. I do not know, where are they from, but they did not understand the values and principles of the west and this country. They have completely different attitudes and values. The only thing they care about is money. I can assure you that if you buy any item from them, you will be left alone if there is any issue with them. I recommend that please try other companies before you buy anything from them. You deserve much better than this company.
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20 April 2020

Outstanding attitude, advice, and service. We were particularly awed by the commitment and dedication of Irina, the sales assistant. She really worked admirably hard in assisting us for gathering our furniture and lighting requirements. During her tireless efforts, she performed product searches and price comparisons for all items. FCIs have time and again proved that their service is unparalleled. Moreover, their variety is astonishing, considering a lot of good stuff is kept out of the showroom. Our product delivery was faultless to say the least, and we were happy with the conduct of the deliveryman. More...

18 March 2020

Wow! I have received this insanely breathtaking coffee table from FCI. It seems to have been specially designed for my living room and complements its decor quite well. For all the compliments that I have received for the table, I can’t thank FCI enough for their efforts. More...

12 September 2019

Cristina provided us with some much needed help to furnish our newly renovated house. She presented us with some great ideas in various price brackets so that we could select something tasteful that fitted within our budget. The delivery guys were also great and made a real effort to ensure that we were happy with the positioning of the items and even made extra holes to ensure wiring was hidden and that sockets could be reached. They really had pride in what they were doing and it was great to see. More...

23 August 2019

Their showroom on the North Circular Road has some of the most helpful staff that I have ever come across and some of the most beautiful furniture I have ever seen. They have set a bar for themselves and I really would love to recommend them to everyone! More...

6 August 2019

We went to FCI after having conducted a lot of research into the dining table and chairs we wanted, so didn't need to spend much time wandering around their well stocked and stylish showroom. We were able to touch and feel alternative table top materials and chair fabrics with the very practical help of their salesman Robin Sydney, and found that we are able to reach agreement on a competitive price for the furniture, which suited us well. After a couple of months' delay for the furniture to be made in Italy and shipped across it was delivered on the date proposed at time of sale, so no additional delay. The guys delivering the table were absolute stars as we did not realise it would need to be constructed [ IKEA style] once delivered - they were diligent and careful in this hour-long task and left us more than happy with their service and that of FCI overall More...

Reviewed on Google Maps

17 June 2019

I have bought from their store in London twice; two beds and a sofa set. They are a professional firm and make the whole purchase process easy. Furniture was delivered on time and not too expensive. I haven’t had any problems with the furniture so far. Nice! More...

Reviewed on Facebook

8 June 2019

I went to this store after searching for a reliable furniture company online. They had a nice collection of European brands of furniture on display. The sales people were experienced and helpful. They asked me what I needed and then showed me a large variety of furniture to choose from. Some of the items were not available for delivery at the same time but they promised to have them delivered soon, constantly kept me updated and followed through later. It was a nice experience and I highly recommend this service. More...

Reviewed on Facebook

7 June 2019

Absolutely adore our Italian designer sofa! Dare I say it is reasonably priced given the quality and finish. The team in the showroom were professional and courteous at all times. Cannot recommend FCI London highly enough. More...

Reviewed on Google Maps

7 May 2019

Two months ago, I bought lighting fixtures from this store while I was searching for them online. Guilia was very helpful and recommended a few good choices. The prices were also reasonable compared to other stores I found online. I am very pleased with their service. More...

Reviewed on Google Maps

7 May 2019

We bought some furniture from FCI to redecorate our apartment. So far, we are very happy with their products and service levels from sales staff to the delivery team. We hope to furnish the rest of our flat with their help as well. More...

Reviewed on Google Maps

7 May 2019

They have an excellent customer service team and Zabi was really knowledgeable about guiding me on my furniture needs. He communicated with me each step of the way and they organised safe delivery of my items overseas. I am very happy with my purchase.

Reviewed on Google Maps

22 April 2019

They sell really high quality furniture and run a customer-focused service. The delivery arrived on time and their professionals set up the desks exactly how I wanted them. Prices are slightly on the higher-end but ok given the quality of products. More...

Reviewed on Facebook

7 April 2019

They sell high quality furniture with the latest design and their service is exceptionally good. Prices are also competitive. I have bought from here twice and highly recommend their service. More...

Reviewed on Google Maps

7 April 2019

Based on our interaction with this company, we would rate it as 5 out of 5. Their sales team is very good and customer-focused. They went the extra distance to help us out by liaising with our builders re: timing of deliveries and ensure we were completely satisfied. Mihaela handles their logistics and is very professional, making adjustments for us without complaint. We will definitely buy from them again. More...

Reviewed on Google Maps

7 April 2019

Iconic store and my favorite furniture one. Amazing customer service, staff is always kind and well prepared. Wide range of shapes, colors and finishes if you like modern, sleek and yet classic minimalist style.

Reviewed on Google Maps

7 April 2019

This is a fantastic furniture store in London. They offer a large variety of stock and furniture to choose from with a great service to boot. Their prices are quite competitive, compared to anywhere else in Central London. I have bought from them multiple times in the last few years. I found their sales team to be very helpful and the delivery team was punctual and professional. They always make sure to deliver the products on time – and sometimes even before! More...

Reviewed on Google Maps

7 April 2019

My favorite store in London for furniture. Offers a classic range at decent prices. The pleasant atmosphere just makes it perfect for browsing.

Reviewed on Google Maps

11 March 2019

As an interior designer I like to work with companies that make the process for me and my clients so much easier. FCI do this for me. They have a brilliant positive attitude and are willing to show me interesting, new designs from major and lesser known brands from all over the world. Their product knowledge is invaluable and helps to ensure that both myself and my clients are happy with the end result. More...

Reviewed on Facebook

7 March 2019

What I really liked about this service is how they communicated with us from start to finish and made sure we were happy with their products and service. They even sent us a bottle of wine to thank us for the business, which was a pleasant surprise. You couldn’t possibly ask for a better service. More...

Reviewed on Google Maps

7 March 2019

This is a high-end furniture and interiors store. Yes, they are more expensive but the quality of products and service is unbeatable. We recently purchased a Calligaris table from here and their professional delivery team assembled it for us. They took their time to ensure it was assembled correctly and did not rush the job. They even moved it around and let us try a few places to see how the table would look. Worth every penny! More...

Reviewed on Google Maps

7 March 2019

I recently bought from this company when I was redecorating my home. The MD Firdaus was very helpful and made me feel right at home in their store. Zabi helped me go through all the furniture selections and provided appropriate recommendations. They helped me get new beds, dressers, chairs, tables and cabinets for the whole property. Mihaela in Logistics was also extremely helpful. I would recommend their service to anyone in a heartbeat. More...

Reviewed on Google Maps

15 February 2019

We ordered some dressers and sofas from here last month. The furniture was delivered on time and was of really good quality. The installation team were extremely diligent and professional. We experienced a nice, reliable service. More...

Reviewed on Facebook

7 February 2019

This is a professional company with great service. We ordered bedroom wardrobes from here and they far exceeded our expectations. Everything, from ordering and delivery to installation and after-sales service, was outstanding. We worked with Irina who was really professional and experienced. Simply superb! More...

Reviewed on Google Maps

7 February 2019

I used FCI to order a number of Gaggenau kitchen appliances while I was renovating my home recently. I worked with Zabi, who was very professional and helpful throughout our purchasing process. Their team also helped us organize the furniture, processed the order without any issues and delivered everything on time. They also provided installation and post-installation services, which have been excellent so far. Highly recommended. More...

Reviewed on Google Maps

7 February 2019

I have been buying from FCI for several years now and I think all the furniture in my home is from them. I have worked with Izhar several times over the years and I am very impressed with his professionalism and dedication. The company supplies top quality products, their delivery times are reliable and they always handle the furniture with care. More...

Reviewed on Google Maps

26 January 2019

We wanted to upgrade our living room and bought some furniture and cabinets from FCI. Their designer Irina worked with us and showed us some amazing units that fitted our needs and we went ahead with one of her reasonably priced recommendations. We are very happy with the quality of the products and the service level provided by Irina. The rest of their team, and in particular John, one of the fitters, is top class. Just wanted to leave a review and say thanks! More...

Reviewed on Facebook

7 January 2019

They have a wonderful, helpful staff and a great variety of furniture to choose from. We ordered a table from this place a few weeks ago and it arrived at our home at the designated agreed time. This is a reliable store and we highly recommend it. More...

Reviewed on Google Maps

7 January 2019

This is a reliable, customer-focused and top quality company. Their salesman Izhar is really helpful and we couldn’t recommend them enough.

Reviewed on Google Maps

7 January 2019

We went to FCI to purchase a set of dining chairs and a dining table for our house. Zabi has great product knowledge. He listened to us and our requirements and showed us a range of suitable options to choose from. We are very happy with our purchase. More...

Reviewed on Google Maps

19 December 2018

Our salesperson, Zabi, was forthcoming in his useful recommendations and we were pleased with how well he walked us around the store and managed all our affairs.

Reviewed on Facebook

7 December 2018

HANDS DOWN! the best furniture and interior design team in London. Extremely friendly staff, highly professional, exceptional prices.

Reviewed on Google Maps

7 December 2018

What an amazing service. Zabi helped me buy furniture for my new apartment and he did a fantastic job. He is highly qualified and focused on providing great customer service. I had a very good experience dealing with him. More...

Reviewed on Google Maps

7 December 2018

I am glad that we used the services of FCI LONDON. We worked with their Senior Sales Designer Arina Nenova who was very helpful and knowledgeable. After we had selected the settee and cabinets we wanted, their Logistics Manager, Michaela Sandhu, provided great advice on the delivery of our furniture. I was also really impressed by the care shown by their delivery men who took the furniture up 4 floors and set it all up professionally and without any complaints. Every inquiry we made on the phone with this firm was dealt with promptly. I would definitely shop from here again. More...

Reviewed on Google Maps

7 December 2018

I bought a new property last year and used FCI to help decorate the interior. The staff is very polite and professional. They recommended plenty of furniture but we never felt pressured into buying anything. The process, from ordering to delivery, went through completely smoothly. More...

Reviewed on Google Maps

20 November 2018

Helpful service and very responsive. They have a really wide product portfolio. Would love recommending them.

Reviewed on Facebook

7 November 2018

FCI really has set a high bar for us. From start to finish, the whole experience with FCI has been excellent and has really helped us in getting the best out of our purchase. Not only are their prices competitive and their goods of high quality and design, but their staff is also really helpful and available. Loved the service and would definitely recommend them. More...

Reviewed on Google Maps

7 November 2018

I think more than just the quality of the goods you purchase, the service you get also matters. FCI’s service was top notch, especially from Zabi. He is definitely the kind of guy you would want to brief you on potential products, as he had a comprehensive grasp over the subject. We ended up buying two sofas and were delighted with Zabi’s help in the critical aspects relating to size and fabric choices. More...

Reviewed on Google Maps

7 November 2018

The extending dining table along with chairs that I purchased from FCI look stunning in my home. The design of the table is beautiful and the mechanism is sleek and very modern. The whole process of ordering and installation was easy and we are delighted with their service. More...

Reviewed on Google Maps

7 November 2018

Great friendly service. Dealt with Kasia to purchase a CasaMilano side table. She was courteous and helpful. Made the great customer experience and would buy again from here for that reason.

Reviewed on Google Maps

31 October 2018

Their design team had the right ideas for me and my family, which made the whole process easier and superior to other companies out there. They were very likeable and pricing was also really competitive. More...

Reviewed on Facebook

7 October 2018

The attention to detail and to customers at FCI is what makes them the best in town. Their store is beautifully presented and we were dealt with in a very professional way. Zabi, their sales rep, deserves a special mention for his efforts in ensuring that we had a good experience. The delivery team was also very considerate when they installed our purchases. Good customer service throughout the entire process. More...

Reviewed on Google Maps

7 October 2018

Initially I wasn’t sure what to expect when I first walked into FCI but in no time Zabi, their sales rep, had made me feel comfortable that I had made the right choice of visiting them. Brilliant, high quality products and an even better service. More...

Reviewed on Google Maps

4 October 2018

Their Furniture is Exquisite, Modern and Trendy I will recommend then anytime .

Reviewed on Facebook

29 September 2018

Amazing products can often be found but amazing service is a rarity. FCI excels at both with solid product knowledge from sales staff to the professionalism of the meticulous installation team. It is this that makes FCI notable and the clear winner. More...

Reviewed on Facebook

17 September 2018

it furniture products are durable - unique and affordable

Reviewed on Facebook

7 September 2018

I am really delighted with the service that I experienced and the products that I purchased through FCI. Their team was ready to help me throughout the experience and it was evident that they valued me as a client. I can safely recommend them to anyone. More...

Reviewed on Google Maps

7 September 2018

They really have an excellent variety of bar stools and chairs at FCI. My search for the best quality dining room chairs and bar stools was about to come to a regretful end when I came across the variety FCI had to offer. Their wide variety and range of products is well backed by the compassionate nature of their sales team. Our sales contact, Zabi, was literally a gem and helped recommend to us exactly what we wanted. More...

Reviewed on Google Maps

7 September 2018

Amazing furniture and lovely staff.

Reviewed on Google Maps

13 August 2018

Everything was great and my experience with FCI from start to finish was good. Super helpful and experiences staff. Definitely recommending them to all friends and family.

Reviewed on Facebook

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