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Fantastic Services in Oxford

Old Greyfriars Street, Oxford, OX1 1PA, Oxfordshire

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Fantastic Services in Oxford makes it all look simple when it comes to house cleaning, garden maintenance, relocation, pest control or handyman services. We do our best to deliver a high standard of servicing and complete customer satisfaction.

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Reviews (11)

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3.5/5

11 customer reviews

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12 February 2023

Bla bla black sheep, have you any ship?

12 February 2023

Booked an 8-9am clean. This was confirmed by the company the day before. Overnight, without my consent, they changed it to 12-1.

I work, I had a deadline, 12-1 is not convenient.

They said they'd arrive at around 12. It's 12.30 and the tracker shows they're still at their other job.
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15 April 2022

I just wanted to say a big thank you to Nataliya and her companion for being so friendly and kind each week, but also for being excellent cleaners! I couldn’t recommend them enough! The cleaning was so thorough and the house was always immaculate after Nataliya and her companion had finished. Thank you again for all the cleaning you have done for us, we are so grateful for it and I wish you both the best for the future. I would really appreciate it if this review/message could get back to them! From Katy More...

2 December 2021

Cannot recommend highly enough. The result is so great and it all looks so much better than it had. Completely professional team with great recommendations on what was best with the carpet.

15 September 2021

Booked an 8-9am clean. This was confirmed by the company the day before. Overnight, without my consent, they changed it to 12-1.

I work, I had a deadline, 12-1 is not convenient.

They said they'd arrive at around 12. It's 12.30 and the tracker shows they're still at their other job.

I tried to call - no answer. I tried to text - no answer. I tried to chat online - no reply.

They've already taken the £220 for an end of tenancy clean. Clever, eh!

AVOID, AVOID, AVOID.
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1 September 2021

AVOID THIS COMPANY!

I booked fantastic services for an end of clean and carpet clean paying £211 …. When I returned to my flat there little to no evidence of any clean being conducted, the oven was left filthy despite being promised they use dip tank oven clean, I managed to clean it myself with mr muscle oven cleaner! the floors were left dirty (I had to Hoover and re-mop) and skirts not wiped (I wiped them down easily with basic cleaning spray and a cloth), food debris left in the fridge with the seal of the fridge left dirty (I wiped clean), underside of skink in the bathroom had not been wiped clean (wiped clean with spray and a cloth) and despite a ‘carpet clean’ I had to remove a stain with supermarket bought carpet stain remover, so clearly carpets had not been professionally cleaned.

I never expected to have to do hours of cleaning after spending over £200 on a clean. I was lucky my landlord was sympathetic and offered me the opportunity to do a clean myself.

I have tried to complain and despite promises of a response within 2 days I am still waiting 2 weeks down the line for a response from this company.

Do not waste your money, avoid fantastic services.
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Fantastic Services in Oxford
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Reply from Fantastic Services in Oxford

Dear Kate, Thank you so much for taking the time to raise this matter to our attention and to share your honest evaluation. We realize how important an End of Tenancy cleaning is and are devasted to know that you needed to clean some of the areas yourself after the team attended the property. We can imagine what an inconvenience this has caused to both you and your landlord and would never allow for this matter to remain unattended. It is so saddening for us to know about the delay with your case and we would like to sincerely apologize as we realize how time-sensitive such a situation is and we truly realize what an impression this has left you under. A representative of ours has now been personally assigned to the matter and would love to help in making this right for you. We are now looking into the details and it would be a pleasure for us to get in touch with you by the end of the day in order to ensure you are provided with the Customer Care that you deserve. Kind regards, Fantastic Services in Oxford

19 August 2021

The technician that came to clean my carpets and sofa was punctual, friendly and thorough. Really happy with the final result and will definitely be using Fantastic Services in Oxford again.

Fantastic Services in Oxford
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Reply from Fantastic Services in Oxford

Dear Hollie, Customer experience and satisfaction are our priorities, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to hearing from you again. Regards, Fantastic Services in Oxford

20 May 2021

A fantastic service! The house had never been cleaner, and our landlord was very happy with the clean. Would absolutely recommend it to anyone needing an end-of-tenancy clean! And will definitely be using it again! More...

Fantastic Services in Oxford
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Reply from Fantastic Services in Oxford

Dear Amanda, Thank you for leaving such a nice review. We are glad that you loved our services, and the dedicated team will be pleased to hear of your high praise. Best regards, Fantastic Services in Oxford

19 February 2021

Very efficient, courteous gardeners who tried to keep mess to a minimum and were friendly throughout.

Fantastic Services in Oxford
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Reply from Fantastic Services in Oxford

Dear Angie, Thank you for taking the time to reviews us for 5 stars! We deeply appreciated it. We will be more than happy if we have the chance to serve you again! Kind regards, Fantastic Services in Oxford

8 October 2020

We've used Fantastic Services in Oxford for several years now and have just had another 5-star service from them. Polite, on-time and our oven, extractor and hob look brand new. Thanks for another great clean!

Fantastic Services in Oxford
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Reply from Fantastic Services in Oxford

Dear Lisa, We would like to thank you for your recommendations and this amazing review. It’s nice to hear that the cleaners helped to make your experience such a positive one. Thank you for your trust! Regards, Fantastic Services in Oxford

18 March 2019

Professional cleaners! Booked them for an end of tenancy cleaning and I was really impressed by the level of the service. Both of the cleaners were hard-working, with an eye to the details . I subscribed to their membership program and now I'm using them for a regular cleaning in Oxford. More...

Fantastic Services in Oxford
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Reply from Fantastic Services in Oxford

Dear Stan, When we receive such positive feedback, we rest knowing that we have done our job well. Thank you for sharing it online. You made our day! We will strive to deliver great experiences consistently, so please do book again. Best regards, Fantastic Services in Oxford

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