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exchange hotel logo

exchange hotel

Dinas Powys, Vale of Glamorgan

(47)
exchange hotel logo

exchange hotel

Dinas Powys, Vale of Glamorgan

(47)

Reviews (47)

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Kinga Hayes

2 August 2018

We had an amazing father's day lunch at the Exchange hotel in Cardiff. The food was very tasty and the staff are very friendly and welcoming.
The Live entertainment was an absolute hit.
Thank you for making our day special.
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Annemarie Ferrier

2 August 2018

Stayed here for my birthday last night and its a beautiful hotel, room was very spacious and bathroom with a Jacuzzi bath. We'd booked a meal and the food was stunning, best we've ever had to be honest. Breakfast was also amazing, lots of choice too. The only reasons why didn't give it 5 ☆ was within about 10 minutes of us getting to the room and unpacking a workman let himself into the room which could've been embarrassing and then had to come back again another 4 times to look at smoke alarm. And being on the ground floor we were kept awake by a pair of slamming doors from the bar area. We did point this out at reception on departure and this has been dealt with via email. We will definitely stay again as these are just small matters. More...

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Jasmin Gordon

2 August 2018

we had such a fabulous stay. such a beautiful hotel. the food was devine and the staff were so helpful and friendly and the room was stunning i had the best night sleep ive had in months. We absolutely loved the Jacuzzi bath �� can't wait to return when the spa is up and running. More...

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Kathryn Bailey

2 August 2018

We stayed here on 24th March. Can highly recommend this hotel. When we arrived our room was cold but staff soon sorted it out and gave us extra heaters. Matty on reception was very helpful and went above and beyond to sort it out. The rooms are huge, very spacious and very well decorated. The food was amazing and to a very high standard. Look forward to returning. More...

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Heidi James

2 August 2018

We stayed on Friday night for our 4th anniversary. It was fantastic and lived up to expectations. The room was beautiful with wonderful comfy bed. The jacuzzi was a lovely touch and so relaxing. The staff on reception were so helpful and very polite. Will be back for more. Thank you for making our special day wonderful More...

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Emma White

2 August 2018

I have stayed in this hotel 5 times now and it gets better every time. It is a working progress but the staff, food and location and the best in cardiff would highly recommend this place.and cant wait to go back. can't thank the staff eought they go above and beyond. More...

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Martyn Jones

2 August 2018

Stayed the night after Ed Sheeran concert...surprise booking by my wife. It's quirky and, in some ways, still a work in progress. We were blown away with the character, traditional features and the history. Definitely a lot of personality in the old building and the rooms. Staff very helpful and friendly. Can't wait to stay again. More...

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Vicki Fieldhouse

2 August 2018

I visited for the first time with my husband. The hotel was beautiful inside, lots of work and scaffolding on the outside, this did not spoil our stay. The room was beautiful, very clean as spacious. Only fault with the room was it was dark when the curtains were drawn. Again this did not spoil anything. Food in the restaurant in the evening and breakfast was outstanding. However the biggest positive for me was the staff. They were all so polite and friendly and everyone had smile for you. I will definitely be returning More...

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Karen Harding

2 August 2018

My fiancé booked us into the exchange as a surprise for my birthday, absolutely loved every minute! Staff were extremely friendly, professional and helpful. Our room was just beautiful, quirky, very oldie worldie and immaculately clean, prosecco while in the jacuzzi bath was bliss! Our waiter at the restaurant was lovely, so friendly and very helpful.. cannot wait to stay here again.. thank you for a lovely stay More...

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Carla Louise Jones

2 August 2018

Had our first stay at the hotel last night with my husband and friend and her husband as a treat for our birthdays. Rooms were stunning and the Jacuzzi bath was a luxurious touch. Food was outstanding and staff were very attentive.

Only criticism was that the 2-4-1 cocktails didn't start last night �

For the package that we booked, it was definitely good value for money and can't wait to return �
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Ann Cassemis

2 August 2018

Went to the mad hatters tea party today well it was absolutely amazing the staff were fantastic, the drag queens were just brilliant they had so much time for everyone who wanted photos with them or to just chat. I would definitely recommend this event � More...

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Tree Platt

2 August 2018

Had a fabulous sparkling afternoon tea, very attentive staff, awash with hot tea, lovely warm scones, heart shaped Welsh cakes, 4 other delicious little cakes, 4 different savouries including smoke salmon sandwiches, cheese, beef wraps and ham and mustard filled croissants....stunningly beautiful hotel...a deserved treat! More...

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Trudi Hole

2 August 2018

Just came back from an Ultimate Girls Weekend Away package. It was fantastic value. The staff could not have provided better service, the rooms were big and really well decorated and the food was out of this world,both breakfast and dinner. Miguel our cocktail masterclass tutor was knowledgable and friendly too. Cant wait to go back! More...

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Charlotte Spencer

2 August 2018

Had a Cream Tea at The Exchange Hotel today with my mother for an Easter Treat as I have wanted to come and see it for quite some time. Blown away with how stunning all the original features and history that pours out of the place, but also the scones were freshly home baked and phenomenal - plus you get two! And if you can’t manage them they offer to place them in a box to take away so not stuffy at all!
Paul looked after us very attentively and all the staff were extremely friendly and accommodating. They also have a ramp for disabled people whom may struggle with all the steps at the entrance.
Will we be back? Hell yeah!!! In love with the place �
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Alison Griffiths

2 August 2018

Have stayed before and always have a fantastic stay. Rooms good with comfy beds. My favourite is the jacuzzi bath. The staff are always very friendly. We had our evening meal which tasted great and staff were attentive last night, even though only 2 on duty in resteraunt, and the drinks at bar including the exchange martini enjoyable. Would recommend and look forward to coming back when the new dinning room opens in June. Highly recommend a stay. More...

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Stephanie Villars

2 August 2018

Beautiful hotel. Unfortunately quite a few things went wrong for us. The problems were sorted as soon as we mentioned them to reception. However I would not hesitate to pay another visit. Staff are extremely welcoming (especially Sam) and went above and beyond to rectify the issue. The food at the restaurant in the evening was lovely and the breakfast is amazing. They stop serving at 11am which is a massive plus and even though we arrived at 10:55 they were more than happy to still serve us. Plenty of choice, pastry’s and fresh juice More...

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Tara Finlay

2 August 2018

From start to finish staff couldn’t do enough to make our stay perfect ...the hotel is stunning an the food was of high quality ...the beds were huge n so comfy we didn’t want to leave ...will definitely be returning soon an recommending to family an friends ...thank you to all the staff ,myself n my daughter had a lovely stay ,we’ve both left relaxed an happy � More...

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Joey Del Toro Sarrionandia

2 August 2018

This hotel is so close to being excellent I understand it is fairly new and needs a little tweaking and work is still going on air Con needs sorting etc... Me and the wife had an awesome stay here the jacuzzi bath in the room was real nice the breakfast was good and the service and staff were great... But my only big criticism is a deluxe room at nearly £200 should come with a bigger bed than a small double ... Please please put some bigger beds in your deluxe rooms as I'd love to stay here again... But it's the only thing that would put me off... Thank you More...

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Leanne Grabham

25 July 2018

Stayed here on a girls night in package last night for a friends 50th birthday! We had 3 rooms in total - all clean and with jacuzzi baths, which we all used no problems! We had a 2 course meal in the package which was delicious. A friend is gluten free sand they couldn’t do enough to accommodate her. We also had a cocktail class where we laughed a lot! The heating worked in all our bedrooms although reception did get cold in the evening. We were supposed to be doing our cocktail class here but after mentioning it was cold, we were moved elsewhere - the staff really couldn’t do enough for us. The breakfast was gorgeous - so much variety and again the staff were very helpful and attentive. Would definitely stay again! More...

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Michelle Slack

25 July 2018

Stayed here on wednesday the 21st febuary !!me and my sister stayed in room 151 and could not fault any part of our stay from the room to the food which was way above delicous scotch eggs for starters were to die for the ribeye steak cooked to perfection !!wonderfull staff fantastic dining room ..Special mention to the night security who walked with me at 4.30 am to get a ticket for my car !!breakfast again really did not dissapoint was truly fantastic nice touch being asked if i would like poached or boiled eggs to go with the already huge choice all in all thid is 1of the best hotels i have ever had the pleasure to stay in so a huge thankyou to all of you xxx ps i didnt even notice any renovations was extremely discreet so thanks again and will see you all very soon x More...

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Peter Banks

2 July 2018

Stunning building. Nice rooms and good food. The room had air conditioning and a jacuzzi, which was amazing! Super friendly staff. We ordered the date night package the came with petals on the bed and a bottle of chilled prosecco in the room. More...

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Matthew Hann

11 June 2018

Fabulous hotel with lovely rooms. A relaxing jacuzzi bath with rainfall shower in the centre.
Each room has a story from the hotels previous use as the coal exchange. The coal exchange was where the first ever million pound deal was struck, in the days when a million pound property was a mansion.
The rooms are named after the offices of the companies and collieries that used to use the building. The grand Hall, which is spectacular, used to be the trading floor. You can see the wealth that used to frequent the building in its style that has been lovingly restored by the hotel and is currently a work in progress. However, don't hold it against them. What they are doing is nothing short of miraculous considering the council wanted to knock it down.
In the grand Hall is the hotel restaurant. The food is of a very high standard, the service is very friendly.
Breakfast is a standard cooked and continental which is nicely done. Fresh poached eggs done on request. I wish I knew how they were done cause I can never get them that good. All the juices, cereals, fruit and yogurts available. The hotel isn't far from the millennium centre and is perfect if you went to a show.
Lastly, there is currently no parking at the hotel but I believe this is because of refurbishment. There is a car park underneath which will open eventually but until then there is a multi storey on the other side of the millennium centre.
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Wayne King

29 May 2018

The building looks pretty incredible as you come around the corner from almost any direction. It's only real downside is that it is quite closed in by the buildings around it, this means not all the rooms afford a particularly good view of anything. The rooms are quite large and very nicely decorated, and I found the bed comfortable. The building makes good use of its history in its decoration. The staff were friendly and helpful, and I like that the front desk is staffed around the clock. More...

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Annemarie Ferrier

6 May 2018

Beautiful hotel, food is absolutely amazing. Room was huge and very comfortable. We had an issue with builders coming unannounced into the room and doors slamming from bar into dinning room but was addressed and resolved by staff. Will definitely stay again.

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Kelvin Thomas

19 March 2018

Great building with tremendous history. Can't fault our room, lovely meal in restaurant. Very able and friendly staff. Would definitely recommend and come back again. Would love to see the whole building converted to the hotel. Keep up the good work folks More...

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William Peter Tennant

16 February 2018

Lovely warm welcome. Friendly staff. Beautiful rooms and a excellent well managed restaurant. Super food with great service. Ideal location for exploring the Bay area. All round perfect. More...

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steve arundell

13 February 2018

Great staff with great service.
The hotel is still having work done bit overall, well done.
Rooms can be noisy if a function is on. In saying that what hotel would not be.
In general a great place to stay with good room, great food and greater staff.
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Brian Selby

7 February 2018

The historic Cardiff Coal Exchange converted to this grand hotel. This majestic building restored to its former glory with its grand hall is a great event location. We came here for afternoon tea. Great service and not too expensive either. More...

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Symone Davies

6 January 2018

Absolutely love this hotel, the wonderful friendly staff made my Anniversary/Birthday stay magical. I was helped with my luggage to the beautiful room, where a lovely greetings card & complimentary bottle of prosecco had been left by the staff for my partner & I. Loved the Jacuzzi bath in our room! Our 2 course meal was delicious & the breakfast buffet style breakfast was lovely too, with plenty of choice. Can't wait to stay again! More...

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Huw Davies

25 December 2017

Shapes have never been thrown or even seen in the fashion they were thrown that night. The onlookers were in awe at the rythum of the dancer... It wasn't me I should add. Really nice place. Went for end of year party and food was good. Decent DJ. Would recommend for events. According to friends the rooms were nice as well. More...

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Paul Jenkins

5 December 2017

Some good and some not so good comments. Building work still in progress so early morning alarm was the builders talking outside, only a portable ramp for wheelchair user, room doors open/close the wrong way for wheelchairs, bathroom cold. On the positive side, close to the bay, staff were very helpful, food in the restaurant was fantastic. Maybe in the future they can look at making it easier for wheelchair users by taking out the little steps between the rooms,it's hard trying to hold the door open with one foot abs trying to tip the wheelchair backwards to get it up the step. It would also be great to have a accessible room with both a shower and bath. Having said all that it is work in progress and hopefully in time it becomes a 5*hotel More...

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damo p

3 December 2017

We stayed at the exchange for 2 nights as we had a few events to attend in cardiff. Me and my wife where both blown away by this venue. It's such a pretty place. It's hidden out of the way a short walk from Cardiff bay. Parking is a little annoying as there is only pay and display car park close by. We ended up leaving our car overnight in capitol for 18.00 on the second night. That did not seem worthy to reduce the score we have the hotel. The rooms are great everything you need and I would advise on getting breakfast booked it does not disappoint especially in the hall you have it. Trust me when you see it. The hotel had Christmas trees up as we went at the start of december. Would definitely come back again! More...

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maria stevens

25 November 2017

My husband and myself have just had the most gorgeous,relaxing few days at this fantastic hotel. From checking in on Thursday to checking out today,Saturday. Very happy and helpful staff to welcome us and restaurant staff very professional . Delicious food. Our room was magnificent, the decor, jacuzzi, quality products all added to our lovely stay. As soon as we arrived and shown to our room, we could not believe an amazing coincidence. The name on our suite door was 'The Evan Thomas, Radcliffe Shipping Company Suite'...So spooky as this was the company my husband served with years ago when he first became an engineer in the navy. Out of all the hundreds of shipping companies that could have been on our door it was this one!!!! Amazing stay and will definitely be back for another stay. More...

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Emma Turl

20 November 2017

We stayed here for a hen weekend and was wowed by the place! The hotel itself both inside and out was beautiful, and the rooms were so luxurious. The staff were very friendly and helpful, especially Sam and Phil who were outstanding in helping us with all our queries and requests. I needed to store a box in fridge/freezer for health reasons and Kate beforehand was amazingly helpful and went out of her way to help all of the staff at the hotel were so helpful and no matter what time of the day or night they would retrieve my box for me without any issues whatsoever.
The rooms are decorated to high standards and the bathrooms are lovely. There is no parking for the hotel but there is on street parking and a drop off point outside the hotel, the q park car park is close by and rather cheap too! Definitely would return and recommend!
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Alana Davies

20 November 2017

Stayed here on a Saturday night and it is beautiful. The hotel has been tastefully restored with many original features. Jacuzzi bath in our room was amazing and bed was very comfortable. Night out in Cardiff Bay it was the perfect stay. Fabulous price too Staff are so friendly and can't do enough for you, well done guys. More...

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Blake Shepherd

4 November 2017

The rooms are great and the staff was very helpful. This building is really cool, and the location makes it easy to get just about anywhere.

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Rhiannon Broad

31 October 2017

A beautiful historic hotel with luxurious feel. Staff are wonderful and breakfast was fab

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Cameron Lacey-Coles

18 October 2017

Beautiful venue for a wedding, amazing food and very helpful staff.
Rooms are stunning and is definitely worth the money.

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Timothy Denyer

12 September 2017

This place is incredible!! Luxury for only a portion of how much it should charge. It blew me away with its gorgeous decor and atmosphere, the rooms were immaculate and had every comfort. The staff are friendly and wonderful. The bar and restaurant are quaint and warm. I wish I lived there! It's like slipping back in time. Doesn't even feel like the heart of Cardiff. More...

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Cath Tucker

26 August 2017

Had a great stay here. Room was lovely, the jacuzzi bath was a welcome and unexpexted addition.
Down side was the breakfast. Buffet style but they had run out of pretty much everything. One guy running back and fore trying to restock things but couldn't keep up with it. What we had was tasty but we ate in stages depending on what was cooked at the time More...

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Julia Chappell

20 August 2017

We had drinks in the bar and they were all great - cocktails and an Irish coffee. The barman was really friendly and helpful and very cute to my 3 year old daughter who was being a bit shy! It was table service which was great. More...

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Paul Kindred

6 August 2017

Service and the environment in the bar were both excellent. It's great to see this long neglected building, an amazing space, slowly coming back to life.

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Gemma Phipps

5 August 2017

We stayed here for my best friends hen party and we had a ball. The staff were amazing and couldn't do enough for us...we also had a cocktail masterclass with Chris, he was the star of the hotel, made the night for us...we chatted and had fun and made the evening. The hotel is beautiful and when the rest of the hotel is done it will be the star in Cardiff bay. More...

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Peter Morgan

19 July 2017

Amazing Hotel, Staying there for my anniversary and had a wonderful lunch in fantastic surroundings. Great staff and a wonderful Venue

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MALCOLM LUCAS

23 June 2017

Great restoration good staff and food really worth a visit just to see it

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Jeeves Lewis

19 June 2017

Celebrated fathers day at The Exchange, superb service, sublime cuisine and overall outstanding afternoon in this historical picturesque​ venue. Highly recommended!

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Jeremy Fletcher

10 June 2017

Great and very unique place. They're still finding their feet a little, but made up for by the grandeur of the location, welcoming and attentive staff and really tasty food!