EWT Water Specialists
Southborough, Kent
(77)
Southborough, Kent
(77)
77 customer reviews
Lukasz
Lukasz Posim doesn't recommend EWT.
6 m ·
Shared with Public
Very poor service. Ordered softener last December and until now it wasn't fit do to lack of stock.
They cancelled my last appointment without telling me in the day of installation, I take a day of from work but I find out later on my self that appointment was cancelled do to lack of stock. Contacted Harvey Water Softeners professional company and the fit within couple of days 😂 and offered great service.
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Danielle
I have been with EWT in Ireland for a few years now. I have been experiencing issues with them for the past almost two weeks.
Their communication has always been dreadful. I have received emails claiming that they have added credit to my account when they have not. They initially advertised their app as having a host of features that it doesn't. I didn't find this out until the engineer fitted the system. These instances I have been able to ignore but the severe lack of communication I have been experiencing from them in the past two weeks has been unacceptable.
I called them almost two weeks ago and asked to speak with a supervisor. I was assured one would call me back but I heard nothing in the days that followed. I followed this up with multiple emails, phone calls and private messages on their Facebook page with all written communications being ignored. Each time I called and spoke to a representative, they would explain that they could not connect me to a supervisor and could only email them to let them know to call me back. One representative explained that she could see all the notes made on my file. Each note was from a representative who had reached out to their supervisor to let them know that I needed to speak with them. So why haven't I received this call almost two weeks later? There's absolutely no excuse for this. I called EWT to follow up again yesterday and my call was disconnected THREE TIMES. Each time this happened, I was on hold for several minutes before a representative would pick up the call, see my name appear on their system and then terminate the call. It wasn't until the 4th time that I tried that someone finally took the call. When I did finally speak with someone, I asked if there were contact details they can give me for their Head Quarters - No. I asked are there any other contact details they can give me, other than the email address and phone number that I had been trying for the past two weeks - no.
If I can't contact my service provider and all of my attempted communications are being ignored; what is the point in me having this service??? I need to be able to make contact with my service provider. EWT in turn need to adapt a much, much more professional approach and stop ignoring customers communications. It's such childish and damaging approach.
If you're interested in a water system for your home or business; do yourself a favour and go with another provider that is not this painful to deal with. Avoid EWT at all costs, just as they'll avoid your communications.
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Sajin
Please Stay away.... its a trap
Please stay away from this trap. The product is good but when It had a leak EWT took 3 weeks to sent someone to fix it.
But the time my kitchen units and floors panels are damaged. They were rude when raised it as a complaint and said they can’t do anything as it is out of warranty.
Very poor customer care and be prepared to spend £125 every year. On top of it, you will be treated like a slave
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Chris Austin
Great product, great customer service. Highly recommended EWT.
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Dónal O Broin
i have a ewt water softner now 6 years ,ifind it excellent and the after sales service is excellent too i would highly recommend the company to anyone
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mary kielthy
Have the water softener for a few years now delighted with it and the best thing is the yearly service so we know it is always up to scratch
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Mike Westlake
Excellent Service and extremely helpful. I would recommend EWT to any of my friends and family.
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James Devoy
Excellent service, very happy with the product installed. Can feel the difference right away.
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Robbie Keane
Always great service and efficiency. Easy to contact and always very helpful over the phone.
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Deven Shah
Neat and clean installation. I am happy with the work that was carried out. I would have given 5 stars if they could have bypassed source for the outer tap as that is now consuming salt very quickly.
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susan boylan
Great service ...karen was very helpful when I had small issue ..great system would highly recommend....
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Emmet McCormack
Top notch service. Friendly and professional Engineer. Left the place spotless after the installation and took the time to explain everything to us. Our water is so much better now. So glad I chose to use EWT.Fully recommend them if you need a water softener. More...
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Oren Izhaky
I have find these guys on the internet and placed an online order.They have scheduled an installation slot confirmed both by email and text. Their technician did brilliant job, he came on time as promised, he was clean, tidy and completed the installation in timely manner with no issues whatsoever.Results are absolutely amazing, no more limescale, water is soft, no more dry skin and the drinking water tap is a big +.Would definitely recommend these guys! More...
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Melanie Farrell
Absolutely best decision ive made this year. I highly recommend EWT Water. The gentleman who installed the system was a pleasure to have in my house. I can see a difference in my shower and sinks which brings my OCD levels down to nearly zero. Worth every penny. More...
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Ashok Singh
This is second water softener by EWT in my family and they have been consistently professional and friendly over last 5 years. I ordered the product after some market research and found EWT to be still the best. The installation and service has been excellent. I will recommend EWT. More...
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Kenneth Egan
Excellent company to deal with. Efficient and quick installation. Engineer was extremely knowledgeable and helpful
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Lisa Scahill
Excellent service and product can’t recommend highly enough!
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Niamh&Barry O'Sullivan
My experience with EWT was fantastic from start to finish, from the salesperson on the phone to the lovely gentleman that called to install the unit. I didn't have enough space for the unit under my sink and I didn't want it installed outdoors so the engineer had to cut through my kitchen units and did so with the greatest care and precision. I have had the unit a matter of weeks and notice an incredible difference already. I can't believe I didn't invest sooner. I have almost zero limescale stains on my shower and sinks and expect this to disappear completely. I highly recommend EWT to anyone looking to rid their house of limescale. More...
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Seamus Mc Donagh
I would highly recommend EWT to all my friends and family. From day 1 when I had it installed I have not had a spec of lime scale in my kettle, shower heads, taps or toilets. The water is so soft it is literally luxurious to use in the shower & also the drinking water is so fresh tasting it is better than any bottled water you can buy. Also EWT are fantastic with their after care, especially with their annual service. More...
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ram c nair
EWT WATER SYSTEM COMPLETELY REMOVED LIMESCALES AND WE ARE SO HAPPY ABOUT IT. FANTASTIC SERVICE FROM EWT. HAPPY TO RECOMMEND TO ANYBODY WITHOUT DOUBT.
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Kennedy Ayaya
The service I received from EWT is second to one and simply up there. From start to finish the staff were absolutely professional and answered all my questions. I was finally convinced to go for their services. The installation was prompt and gentleman engineer / technician was very professional and tidy. Since the water softener was installed I have noticed a huge difference in my water quality. I think it was one of the best household decisions that I have ever made. Money well spent. I will definitely recommend EWT to anyone. More...
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Alan McNulty
Excellent service. Engineer was excellent. Would highly recommend.
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Carla Garry
EWT provided an excellent and professional service. The difference in our drinking water is incredible. Finally to have a cup of tea with no residue left in the cup! ! Their service was quick, prompt and easy. I would highly recommend this service to anyone living with limescale in their water. More...
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Sophia Heslin
Great customer service, very professional and friendly. Would most definitely recommend. Thanks.
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himansu nayak
Very effective and definitely best buy. Within a month we started noticing the declining of the limescale on the kitchen and bathroom accessories especially bathtub. After 2 month you can definitely feel a noticeable different in the water. I would definitely recommend its for anyone who wants to reduce hardness in water. More...
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Jean Hills
A very helpful young man came to perform the annual service. He was polite, friendly and efficient. I was very pleased.Hope he comes again next tine round. Thank you EWTWe are pleased with our soft water. Our only problem is the weight of the salt bags which are 25 kg I believe. That is very heavy for us both in our 80s.to carry. More...
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Charles Hallett
Excellent customer service and value.
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R PS
The water softener is great. I live in a very hard water area and it makes cleaning so much easier. The customer service is good too.
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Karl Whoriskey
Very happy with my order. all was done online and plenty of info provided regarding engineer call out. Engineer was very professional and completed install quickly and very neatly. Demo of system was given and we are very happy with the performance so far More...
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Richard O'Neill
A very good product. It does exactly what it says on the tin, softens hard water. The staff who service the water softener and deliver salt are professional, polite and always in good form. Go raibh mile mhaith agat EWT.
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Pamela Langdon
My EWT Water softener was installed several years ago and it has been fantastic producing really pleasant water to drink and soft soapy water with which to wash everything. I really recommend it for any household where they suffer from hard , poor tasting water. The company, also, maintain it for me by an annual service. Pamela Langdon More...
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ANDY DANCE
Excellent service. Engineer arrived bang on time and sized up the installation , the job wasn't straight forward and involved having to get behind a cooker and a dishwasher, there was no complaining he just got on with it. Engineered tidied up after himself and carried 5 bags of salt into the garage. Would recommend to friends and family. More...
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Matt
Having now had our softener installed for just over a two months now, I can honestly say this is one of the best decisions we have made in terms of home improvements. The water is literally transformed the minute it’s installed. We still feel and notice the difference now. In terms of the installation, the engineer could not have been better. He installed it into our new kitchen (under the sink) as if he was working on his own kitchen. A professional, neat and clean job. Customer service at EWT is superb. The staff know their stuff and cannot do enough to help. If you are doubting getting a softener or wondering why this company is much cheaper than all the rest then don’t. Our experience with the company and the softener have been second to none. Very happy customers. More...
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Liuba Bulat
I am glad I made the decision to buy the EWT water softener. It will surely pay off. The installation was done professionally and hassle free. No more worries of buying dishwasher salt or limescale protection tablets for your washing machine. And finally, no hard water stains in your bathrooms or limescale in your kettle. You don’t realize how bad it is until you get rid of it. So, happy days!!! Thank you EWT team. More...
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Pj Armstrong
Really great service and value for money
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Anthony Duffy
Excellent service, from text reminders about salt top ups and services to the seamless installation process! Highly recommended.
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Georgina O'Neill
We've had our water softener system now for a number of years. Great service, never had any issues with the salt unit. Very helpful and friendly customer service team.
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David Hughes
First rate service by their engineer who left everything clean and tidy. Have always found their staff to be competent and dealing with their Admin nice and easy.
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Lynn Humphreys
Can highly recommend this company. We have been with them a few years now and we are impressed by the quality of the water softener that they installed. Their engineers are always courteous and knowledgeable when carrying out the annual service. More...
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Emma Scollan
Very professional service and very helpful and polite installers!
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Raj Rai
Got the EWT 606 installed around 8 months back, works flawlessly. Limescale is the thing of past now, bathrooms and kitchen utensils are sparkling clean. Recently ordered salt replenishment, got delivered on time.I have already recommended EWT to few of my friends who are happy with it. Wont hesitate to recommend. More...
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Noelle Byrne
Excellent customer service and great product. Fitted in 45 mins. Really friendly and prompt. Would highly recommend.
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Calvin-Andre-Wayne -Tercero
Amazing product. right from the get go, even the engineer who came down to install our machine was fantastic and very helpful in every questions we have asked. we noticed right away that the water after few days was very soft especially when your taking a shower. My kids skins who is always dry is noticeably bright and soft now. My face skin was feeling more young and very soft. I'm 42 and I feel like I'm 10 yrs younger now. The water we are drinking is better in taste and my kids noticed that as well, they are drinking more water compare before we got the EWT SOFTENER. I will going to recommend this to all my family and friends. More...
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Rebecca Wai
I highly recommend this company. Great customer service, value for money, professional hassle free. I get a text message with the date and time for my yearly service. It’s good to be reminded, what’s even better is you can reply back to change to a more suitable time. I really appreciate that the technician always asks whether to take his shoes off upon entering my home :) It has been a few years since installation and no problems have occurred. I was introduced to this by a family member. We have all benefited from our water softener and filtered water tap. Thank you as always! More...
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Saju Menachery
Excellent service.... Very friendly engineers and support team. We are very happy with the neat and tidy installations. The whole experience with EWT Water from our first enquiry to installation is great. Excellent communication through email and text messages. I would highly recommend this products and services to anyone looking for a water softener. More...
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Brian Carberry
I have been dealing with EWT for a few years now and I have found their customer support second to none. They keep in touch with advise and reminders to top up salt which I find very helpful.
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Rahul Golchha
Very neatly installed. The engineer (Frank) was amazing at the job. Fitted the entire unit very quickly and demonstrated the working. The unit works very well. Definitely recommended. More...
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Maralyn Beswick-Brown
EWT Have been so very perfect in everyway from the sales team to the after sales service and to include the owner.If they say something then they’ll do it! The product is just the best. My bathroom and kitchen have benifitted from the water softener immensely. Would recommend this company wholeheartedly More...
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Grace Barry
Marvelous company to deal with. Our limescale is completely gone was even able to invest in a lovely glass kettle. Great investment
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John Kelly
Excellent service from the first contact I made with EWT. Fast friendly and most of all top quality product, the difference in the water quality we now have is second to none. I Would highly recommend their services to anyone having water issues. John Kelly co Meath, Ireland. More...
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