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EweMove Bexleyheath

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‘21 Certificate of Excellence, 2021

About

A multi award-winning estate agent, established in Bexleyheath. Run by the Directors Robert & James, who between them have more than 50 years experience within the local property market. EweMove’s philosophy is simple, the customer is at the heart of everything we do.

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Reviews (14523)

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5/5

14523 customer reviews

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1 March 2024

I reported damp in my rented house in Brighton back in July 2023 and mould in my bedroom, kitchen and my daughter's bathroom in August. This was clearly caused by a roof leak. EweMove acting as agents didn't fix the leaky roof until January by which time my house was full of mould including black mould, the walls were sodden and considerable damage had been done to the house. It is now the beginning of March, the walls are still mouldy (despite my repeated attempts to clean them) and they won't send professional cleaners around to remove the mould despite the obvious health risks to my family. I am only asking for the walls to be cleaned so the house is safe and habitable until they can repair and replaster the walls. They have shown no urgency to resolve the issue and this has caused risks to my health and damage to the house which was avoidable. At every stage I have tried to resolve this patiently and amicably but feel I have no choice now but to write this review. Such a pity because I had given them a five star review back in 2022. More...

Reviewed on TrustPilot

29 February 2024

I am greatful to the Ewe move team especially Kelly for assisting me throught out the process of moving in. She has made it an easy process due to her communcation and constant updates. It was my first time moving in and i truly appreciate the help they have given me. I recommend ewemove as one of the best letting agency that i have experienced. More...

Reviewed on TrustPilot

29 February 2024

He’s generous and considerate

Reviewed on TrustPilot

28 February 2024

Informative

Reviewed on TrustPilot

28 February 2024

Refused to answer emails or calls. Could only reach an assistant who had no interest in trying to help arrange a viewing and just said they'd have the realtor call me back but never took a number. Found out for myself the reason they couldn't be bothered is because they'd already had an offer put in that was accepted later. More...

Reviewed on TrustPilot

28 February 2024

Both Paul and Demelza were very friendly and personable, really taking time to understand our situation and helping us wherever they could

Reviewed on TrustPilot

27 February 2024

Communication leading to the viewing was excellent.

Reviewed on TrustPilot

27 February 2024

The speed of operation. Good feedback.

Reviewed on TrustPilot

27 February 2024

Quick response

Reviewed on TrustPilot

25 February 2024

We cannot recommend Liam enough! He went above and beyond to make sure that our house sale and onward purchase went through as quickly as possible. Nothing was ever too much trouble for him and he was always at the end of the phone to answer any questions we had (which were a lot!!). We had a baby in the middle of selling our house and he made things so much less stressful than they could have been. He even brought us brownies when things were getting a little too much! Thank you so much for everything Liam. We would recommend you 100 times over to anyone needing an Estate Agent! More...

Reviewed on TrustPilot

23 February 2024

We had a target completion date of July due to not being able to get the house deposit out of our isa until then, so we made an offer on a house with Liam in Hyde on a house we liked. We explained our situation, and that it may only add 2-4 weeks on to the average house buying process anyway which we made very clear in our offer that we can do everything other than exchange contracts until July . We got a call from Liam saying congrats our offer has been accepted, so we double checked that the seller is happy to wait and he said yes. As first time buyers we were over the moon to have our offer accepted! So we instructed solicitors, started getting quotes for surveyors, informed our mortgage advisor and booked a mortgage application appointment. In the week after having our offer accepted, we had to chase and chase to get written confirmation of our offer acceptance, and strangely it was not taken off their website, just Rightmove and Zoopla. Exactly 1 week from having our offer accepted we got a call from Liam saying the seller can not wait until July. This is incredibly infuriating as we outlined our conditions in the offer and double checked it, so believe that our offer shouldn’t have been accepted if the seller was not sure they could wait. I also believe that Liam should have managed the process better and made sure of this too. The house went back on the market and has since been listed as sold stc again, but this time they’ve taken it off the website. This leads me to believe that they were never actually sure that they could wait for us until July, and carried on taking viewings from the website even though we asked that they cancelled any viewings. The house went back up on Monday and sold by Wednesday morning so they clearly had someone else lined up, which we still don’t know the details of as we were told all viewings had been cancelled. Some communication from Liam over this was absolutely essential - even if it was to tell us that the seller was unsure or did not have a definite answer and there was a risk that they may need to complete sooner - which we would have understood, yet we did not receive. We feel blindsided by this to be honest, and would have absolutely understood if they could not wait. As we have made an offer on a different house before this one which was rejected due to the time frame, but they were upfront and honest about it. But with ewemove, to have our offer accepted, and then receive no other communication on the sellers situation is really unfair, dishonest and absolutely not professional. I’m really unhappy with the communication with this and it feels like salt has been rubbed in the wounds the fact that the house has been taken off the ewemove website for the new buyers. Really unhappy, hope we don’t need to use ewemove again for the next house we go for. More...

Reviewed on TrustPilot

23 February 2024

I have had the pleasure of working with Liam at ewemove these past few weeks and despite me changing my mind a few times his patience has been and still is as wonderful as I could have ever imagined. I am selling my house and this is a big life change for me and my family and Liam has made the process of listing my property, carrying out viewings and everything else in between the most stress free process for us. I am so grateful for everything so far and moving forward and I will look forward to working with him again in the future if the situation arises. More...

Reviewed on TrustPilot

22 February 2024

Arran Ritchie is receiving and speaking with us very Good and he is explaining my doubts.

Reviewed on TrustPilot

22 February 2024

Millie at Ewe Move in Long Eaton handled the whole selling process including the viewings. She was very professional and knowledgeable about the housing market and even helped me to find my next property. I have used other Estate Agents, but none of them have kept me informed along the way as well as Ewe Move. I wouldn’t use anyone else. More...

Reviewed on TrustPilot

22 February 2024

I so much love what i saw

Reviewed on TrustPilot

21 February 2024

Kelly and the rest of the team have been great and very supportive. Even though I’ve been a nightmare 😃, everything is being processed mega quick. 5* service. Cannot wait to move to our next home so very soon More...

Reviewed on TrustPilot

20 February 2024

It was quick. All required info was provided.

Reviewed on TrustPilot

20 February 2024

Hi there I was happy when I viewed the property with PAUL. He was so helpful and he explained everything about the house how things works in the property and is there explanation made me excited and believe that the complaint is doing extremely good work and I am happy to rent your property, and keep it as needed as possible and for long term rental

Reviewed on TrustPilot

19 February 2024

Bought a property in a Long Eaton in July, had some delays with the sale of my own property before I could move, was hounded constantly by a woman at the Long Eaton branch who made the whole experience very unpleasant, as if I was not in a hurry to move myself. Even when I went to pick up the keys, there was nothing in the way of service, just abruptly handed the keys and ushered out! Will be moving again and would definitely not be using them for this sale. More...

Reviewed on TrustPilot

18 February 2024

My partner had to go instead of me and take our 3 year old. She told me the lady showing her around was amazing she interacted with Edward spoke to my partner as a human being, most of these people are patronising and rude but this whole experience was a delight

Reviewed on TrustPilot

18 February 2024

it was nearly impossible to reach the local agent to schedule a viewing of the apartment initially. After finally managing to see it, I encountered significant difficulties getting the necessary paperwork filled out. Since then, communication has been non-existent; despite numerous attempts to contact, I've received no response. I simply needed to know if the apartment was still available or if I should continue my search elsewhere, but I've been left in the dark. The lack of proper communication channels should be improved for a housing agency. More...

Reviewed on TrustPilot

17 February 2024

Mark made us feel very comfortable and he was so informative. I loved that he knew the tenants by name and their pets! Even though the property wasn’t a fit for us, he told us of upcoming properties. It’s a shame the house wasn’t a fit, I think we would have felt happy to sign with them. More...

Reviewed on TrustPilot

17 February 2024

Very responsive and attentive service. I was kept well informed of every part of the process through getting a letting. Special thanks to Claire

Reviewed on TrustPilot

16 February 2024

From the initial call I was impressed with the professional and friendly contact with Beverley. She even messaged me at 7. 30pm on a Saturday, definitely going above and beyond! The process from viewing to referencing has been smooth and efficient and I always felt informed of the steps being undertaken. Whether we are successful or not with our rental it has been a stress free experience and I would highly recommend Ewe Move and thank Beverley for her help. More...

Reviewed on TrustPilot

14 February 2024

Great communication, property in mint condition.

Reviewed on TrustPilot

14 February 2024

Today me and my partner viewed a property in Spalding, and was amazed by Kirsty who was very welcoming and very knowledgeable about the property, and questions we had. We felt very satisfied in the way she showed us round the property, and the way she presented the home to us. She definitely was one of the best agents we’ve had a viewing with and will be definitely applying for property now. Thanks again Kirsty for a great viewing this morning ! More...

Reviewed on TrustPilot

14 February 2024

I had the pleasure of working with Jon from EweMove Gloucester for the sale of my house, and I couldn't be happier with the experience. Jon's friendly demeanour, coupled with his professionalism and innovative approach to property promotion, truly sets him apart. The stunning photos he captured for the listing, including those taken from drones, showcased my home in the best possible light. As first-time sellers, Jon provided invaluable guidance and advice on the sale process, ensuring we knew what to expect every step of the way. Moreover, Jon's availability around the clock and his commitment to providing thorough feedback after each viewing instilled confidence throughout the process. I wholeheartedly trust his expertise and would enthusiastically recommend Jon to anyone looking to buy or sell their home! More...

Reviewed on TrustPilot

14 February 2024

They didn’t respond

Reviewed on TrustPilot

14 February 2024

Great everything was very well explained

Reviewed on TrustPilot

13 February 2024

Shabnam,the Agency who communicated all the way through with us is such a professional,kind,helpful and all-around great person. She is very dedicated and knowledgeable and prompt! I truly recommend them for their great support.. More...

Reviewed on TrustPilot

13 February 2024

Highly professional. Trustworthy, honest service. They provide an excellent service with integrity. They are by far the best local estate agent. Paul & Jane were extremely flexible & carried out viewings all times of the week , including weekends and evenings. They always responded promptly to my calls and emails. I would completely trust them again in the future and highly recommend. More...

Reviewed on TrustPilot

12 February 2024

We had a brilliant experience with EweMove. Our estate agent Chloe Attwal was so supportive and informative throughout. She took the time to discuss all of our options with us and personalised things to our needs. I would highly recommend their services. More...

Reviewed on TrustPilot

10 February 2024

Sold my house , purchased a house & my buyers sold their house all with Millie . She’s an absolute asset to Ewemove . I would 100% sell with her again . It’s a very friendly & helpful team . Had no problem with viewings unlike some other agents . More...

Reviewed on TrustPilot

10 February 2024

Reasonably quick.

Reviewed on TrustPilot

8 February 2024

They do not have an office. That explains that when I spoke to them they seem to operate directly from the local pub. Also explains the psychodrama of their unprofessional behaviour. My recommendation is to find yourself a estate agent which does not operate from the pub. More...

Reviewed on TrustPilot

8 February 2024

Kelly was very helpful and professional.

Reviewed on TrustPilot

7 February 2024

We listed our property for sale on New Years Day and have obtained an offer this weekend. The process has been excellent with us being kept up to date throughout each step of the process, little touches such as having a group WhatsApp with the team to communicate has made arranging viewings and receiving viewer feedback for example seamless and hassle free. Thank You to all the team at the Leighton Buzzard branch, we could not recommend you enough. Sarah and Tom More...

Reviewed on TrustPilot

7 February 2024

Punctual and professional

Reviewed on TrustPilot

6 February 2024

Kelly was very friendly :)

Reviewed on TrustPilot

6 February 2024

We have just sold our property near Malmesbury in Wiltshire through EweMove and want to thank Jenna in particular for her exceptional dedication. Due to chains breaking down because of dramatic rate changes in the mortgage market over the past 15 months, two sales collapsed through no fault of the buyers. Throughout, Jenna kept us optimistic, spent a great deal of effort in marketing the property in social channels as well as the aggregation sites. She advised us the right time to review our price, but always advised to keep it high, and we have now got a successful sale. There was never a time when we felt activity had dropped off. And when it came to managing all parties, Jenna was extremely active talking to the buyer, the two solicitors and always kept us up to date. I wouldn't hesitate recommending EweMove, and will use them the next time we decide to move on. More...

Reviewed on TrustPilot

6 February 2024

Had a lovely viewing with Giavannio , well informed about the process for rent . Quick response when contacting hopefully looking forward to the move Linda & Stephen.

Reviewed on TrustPilot

5 February 2024

Good communication, very friendly staff.

Reviewed on TrustPilot

5 February 2024

We had the pleasure of purchasing our first home with David from your Southend branch. From start to finish David advised us, looked after us and made sure we were well informed. He was always available for any query, no matter how small. In short, we were very happy with the service we recieved and would now consider Ewemove for any future sales. More...

Reviewed on TrustPilot

5 February 2024

I met Sarah for my viewing. Sarah is an amazing person, friendly and took time out to show me around the property and even had the time to have a conversation. This is the best viewing experience I ever had in the last 2 months. Friendly, helpful and Sarah also took time out to give me information about the local area. More...

Reviewed on TrustPilot

5 February 2024

In a relatively tough market, I felt like I was in safe hands with Jade from the Swindon North/West office. She was helpful, honest and efficient and this helped us to sell our property and secure our onward purchase. There was no nonsense just great communication throughout. Would definitely recommend. More...

Reviewed on TrustPilot

4 February 2024

Very knowledgeable, kind and helpful.

Reviewed on TrustPilot

4 February 2024

David Wiffen, from the Southend branch of Ewemove, came to view our property prior to it going on the market and as soon as everything was agreed between us he was tenacious in finding a purchaser suitable for our property. David provided us with constant updates during the sale of our property as well as being in contact with the solicitors. We would recommend David at Ewemove to anybody. Thank you very much. More...

Reviewed on TrustPilot

3 February 2024

We sold our house with Ewe Move just a few days ago, our experience with Sally was extremely positive. She was on hand throughout providing support as we stepped through the process which is stressful at times. Highly recommend Sally and her team!! Dean&Teresa More...

Reviewed on TrustPilot

3 February 2024

Despite difficult market conditions, Kerry helped us to buy our new home and found us excellent tenants for our old property. She is professional, honest and has a wealth of local knowledge. Great communications throughout the process ensured we were well informed on progress without us having to chase. Great service. More...

Reviewed on TrustPilot

3 February 2024

Thank you Carl for showing me round hopefully I will be renting soon

Reviewed on TrustPilot

Q&As

I love the variety of my job, be that the people or the properties. No 2 days are the same!

I had worked for several corporate estate agencies prior to starting out and felt restricted with the service we were allowed to offer. Now we can offer the service that people want, rather the service we are told to!

We offer a multi award winning, personal service. We go above and beyond, to ensure our clients get the most from our service.

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