Essex Private investigators

About

Essex Private Investigator has been established since 1989, a family run business carrying out Surveillance & Process Serving for Solicitors, Companies and Private Individuals.

One of the partners has been a Private Detective since 1981 however, initially working for his father who was one of only a handful of Investigation companies at that time.

Obviously now with the developement of the world wide web there are many newer companies who have now established themselves in the Industry.

Our charges are very competitive, see our terms and conditions on our web page: https://www.essexprivateinvestigator.com

Everything you need know is there in black and white for clarity. There are no hidden charges, we don’t hard sell anyone as we know you are already under enough stress if you are thinking of hiring us or our colleagues.

It simply works, we have a discussion with you and find out your needs and decide between the two us if your requirements are possible, cost effective and above all else legal. We then send you by email a full estimate of charges so you know exactly the costs before you commit.

We accept payment by Bank transfer and or Credit or Debit Card if you prefer.

Q & A

Question: Can you do the work before I pay?
Answer: Unfortunatly not, as many of our clients contact us by phone or email and we therefore dont know who we are dealing with and dont have the facility or the time to credit search each and every client.

We will however, send you an estimate of costs prior to any decision you make and if you decide it is not cost effective then you cancel your instructions, there is no pressure at all.

You should only pay when you are completely happy and confident with the company you instruct.

Question: Am I under contract or committed to you?
Answer: There is no contract to sign, a verbal agreement only. Everything is in writing so as to protect for you and us. We only ask that you read our terms and conditions on our web page: https://www.essexprivateinvestigator.com

Question: Can I cancel or change the start time and or date?
Answer: Yes you can as long as we have not already left and the enquiry has not already been started. We underdstand things change and people change their plans or things get cancelled. We will do everything we can to change the start time and or date to a more suitable time.

Question: Do you have a minium charge?
Answer: Yes we do have a minimum charge or 6 hours per period of Surveillance. (10 hours if you do a daily rate at a reduced fee) and a minimum charge of 3 hours for Process Serving. This is due to our commitment to you. Once we take on your enquiry and instruct our Agent/s we are unable to take on another job at the same time.

Also the cost of advertising, web pages, domain names etc, traveling to the job, time and fuel. The time taken to prepare a report and insert any images obatined during the observation is all time and costs to us and this is not passed onto our clients. Hence the minimum charge. There is a lot that happens prior, during and after the enquiry that has to be accounted for. We only charge you for the actual time we are carrying out your task.

Question: Can I contact you throughout the surveillance period.
Answer: Yes you can we are contactable via mobile phone or WhatsApp.

Question: What happens if you loose the subject you are following/
Answer: We make every effort not to loose the subject, however on occassions that does sometimes happen due to many reasons, other road users, traffic signals and individuals. We do make suggestions prior to surveillance that should limit any loses however that we discuss with you in depth as and when we speak. Obviously the more information we gain from you prior the better the chances of a succesful follow and or relocate of the subject. No one at all can guarantee that they can not loose someone and if anyone can give that guarantee we suggest you instruct them. Obviously get that in writing that they are prepared to refund you 100% if they loose the subject. We suspect no one in the industry will give that undertaking?

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