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English and Oriental Carpets logo logo
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English and Oriental Carpets

Surbiton, Greater London

(23)
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4.5/5

23 customer reviews

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9 April 2022

Just had my carpets fitted, look lovely,

18 March 2022

This was a god-awful experience from start to finish. We paid a lot of money excited at the prospect of a premium finish. What we experienced as about as shabby and amateurish as it gets .
- A very poorly laid (high-quality) flooring product
- Not finished to factory standards
- Covered in glue
- Shambolic service
- Lazy and apathetic workmen
- Rude and messy
- Chased and intimidated for final payment…. before the job was complete!
- Avoid at all costs!

The detail
There was 5 days allocated for the job. The fitter (let's call him M for this purpose) did about a day's work in the first 4 days and then called in his mates for a rushed finish on Friday. The result is overwhelmingly poor. I understand the need for preparation etc – but that wasn’t this. This was neglectful.
There are several strips cut to the wrong length with gaps at the edges of the rooms. The workmen were messy too. We had blue dye all over our newly fitted kitchen units. after sweeping up, they dumped all the bits near our front doorstep (why when the bin was only a few metres away!?!).

The imbecilic M tried to charm/ smarm his way into our good books several times. A feeble-minded attempt to appease given his continual disappearing and never doing more than 30 minutes' work at any given stretch. Graft? He didn't!

My wife was phoned at breakfast time on Saturday unexpectedly. The caller, demanding immediate payment, despite the job being incomplete and us raising concerns with the firm earlier that week. He seemed utterly truculent and disinterested in providing any sort of service.

As a final ‘help’ M destroyed the plinths under the cupboards of our newly fitted kitchen. This was apparently done as a favour. Frankly a chimp with a buzz-saw would have made a better job of it. The firm did ultimately agreed to meet the cost of replacing these – but only after fairly intense challenge.

My view - employ a competent firm instead.
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29 August 2019

I had 75 square metres of Karndean flooring supplied and installed by English and Oriental Carpets in my new extension. I went into both the Chessington and Surbiton stores. The sales staff were helpful in giving advice for which flooring was best for me, i had underfloor heating and they directed me to Karndean luxury vinyl tiles. I had the estimator come round to measure up which was all done within a few days, i received an estimate by email a day or so after that. I was expecting the price to be more than it was and it included all the floor preperation work. I booked a date for the fitting to start to coincide with my builders. Unfortunately my builders ran over schedule and so i had to call the English and Oriental to push back my fitting date with only four days notice before they were due to start. The staff were really helpful and said that it wasn't a problem and gave me a new date. On the day the fitters arrived at the time they said they would. The Fitter Dave was really helpful and explained what he was doing and why. The concrete floor had to be screeded and so i could not walk on the floor for a few hours but this was explained to me before so i could prepare and go out. The flooring was fitted over the following four days. I gave the fitter a key to my house as it was explained to me that all of the fitters were employed and not self employed like most other firms and so i trusted them and could leave them alone while i worked. The finished effect was really good, the fitting was excellent. We had one tile which popped up and i called them, the fitter came back the next day to sort it out. Overall i had a really good experience dealing with this company and now will not use anyone else!! Thank you English and Oriental Carpets. More...

Reviewed on Google Maps

30 June 2019

Trying to buy from local shops but they do not have what we are after. Salesman was very knowledgeable and tried everything that he had to offer, I am sure that they were very competative but we just wanted something away from the norm.

Reviewed on Google Maps

30 June 2019

Used English and Oriental to do my whole house, carpets and wood flooring, from helping me to choose the most suitable floors for our family to having them fitted the whole service was fantastic, made so much easier that they use their own fitter too! Would recommend to others!

Reviewed on Google Maps

30 June 2019

Had my kitchen and bathroom flooring fitted recently. Great service throughout and really happy with the outcome. Will be coming back for carpets soon.

Reviewed on Google Maps

12 May 2019

Thanks for a great job! my bedrooms stairs and landing have just been fitted in a supersoft carpet, I love it! nice guys in the shop and the fitters were great.

Reviewed on Google Maps

26 April 2019

Just had our lounge four bedrooms and stairs fitted from this company. great fitters and good communication throughout.

Reviewed on Google Maps

25 February 2019

Very good local shop has so much choice. fitted my kitchen in Amtico looks great and completed in a timely manor. would highly recommend. thank you

Reviewed on Google Maps

25 February 2019

Just had my whole house fitted by English and oriental carpets. We chose Karndean for the bedrooms and Ground floor and carpet on the stairs and landing. The fitters were so professional from start to finish. Our carpet fitters Gary and Sam made a lovely job of our runner. We have already been asked by several friends who fitted our flooring. Thank you so much for finishing our house off beautifully. More...

Reviewed on Google Maps

25 February 2019

Helpful and friendly staff from start to finish. My carpets look and feel amazing. Would highly recommend.

Reviewed on Google Maps

25 February 2019

We had flooring fitted throughout the entire ground floor of our house having just built a kitchen extension. Staff at the shop were very knowledgeable and helpful when we were enquiring about what flooring to go for. We decided on Karndean and I found the ordering process to be easy and the floor was laid at the appropriate time of our build. David the fitter was great and worked quickly and efficiently to get the job done. We absolutely love our Karndean flooring. It’s stylish yet practical - and so many people comment on how good it looks. Thank you English and Oriental Carpets - we’ll be back! More...

Reviewed on Google Maps

8 December 2018

Always go here to get my carpets done, they make it easy and have good fitters

Reviewed on Google Maps

27 November 2018

I always go here for my carpets. They make it easy and have good fitters

Reviewed on Google Maps

27 November 2018

I get all my carpets here, they make it easy and have good fitters

Reviewed on Google Maps

8 November 2018

Great selection of remnants carpet and vinyl

Reviewed on Google Maps

8 October 2018

I don't understand why there is such a negative review without explanation. I have used this company for three different properties without cause for complaint.

Reviewed on Google Maps

8 June 2018

Cheap

Reviewed on Google Maps

26 May 2018

Fitted all our carpets! friendly knowledgeable staff with good fitters, cheaper than other quotes we had. Would recommend

Reviewed on Google Maps

26 May 2018

Steve and his colleague laid new carpets in all three of our bedrooms on Thursday 8 March 2018. They did a fantastic job, working quickly and efficiently. I have no hesitation in recommending them for all carpet-laying jobs. More...

Reviewed on Google Maps

26 May 2018

The scheduling and the installation of my new carpet was very easy. The installers were great and very customer service oriented.

Reviewed on Google Maps

18 April 2018

I’ve always used them, so do many of my friends, they make it really easy and give good advise, no pressure selling!, they were also quite a lot cheaper than John Lewis, I’ll be back again soon, thanks.

Reviewed on Google Maps

18 February 2016

Great Carpets Shops 5 STARS

... highly recommended worth the price and great customer services. I had my wood floors and carpet installed and will carry on using English and Oriental Carpets to complete EACH room in the house.

Its also good for doing your room one at a time - if you cannot afford to do it all at once. They are the best company I have ever dealt with - when it comes to flooring and carpet installations.

The Gentleman on the front desk in Surbiton is lovely - helpful - patient - very professional and very organized - they have great communication from order to delivery and date installation (GOOD FROM START TO FINISH)

HOOK ROAD front desk shop staff "man" was also very helpful and has a great product knowledge.

DAVID and The Rest of the CREWS who installs floors and carpets was the most helpful and quick and great with their job. They carry out the job - if they say they come back the next day - they do ... they are neat and tidy and have a friendly aura about them.

THIS SHOPS IS HIGHLY RECOMMENDED...

PLEASE DO NOT LOSE YOUR TOUCH "ENGLISH ORIENTAL CARPETS"

THEY ARE WORTH THE PRICE FOR THE BEST PROFESSIONAL SERVICE OFFERED ....
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Reviewed on Google Maps