I booked a 16 seater in July 2016 for August 2016.
This was confirmed to me by e mail fro MD Haq Bawaz Whou woul contact me a few weeks before our trip
As I had not heard from Derby Minibus I rang both the office landline and the mobile number repeatedly but was greeted every time by an answer machine .I left a number of messages on both numbers but had no contact
With only 2 weeks left I then had to try desperately to find an alternative and fortunately was bale to book elsewhere.
I have rung Derby Minibus to cancel but surprise surprise I again got the answer machine
I am puzzled how this company can operate this way and would suggest that if they cannot answer the phone, cannot answer messages there is every likelihood that they will be unable to turn up in time to take you to your destination
I have rated one star as you cannot rate nil or minus
16/09/2013 jaswant rai
We hired minibus from Derby Minibus Company for our airport transfer to Manchester Airport. I write this review because I want to let people know about how helpful and caring people in this company are to their customers. Jas, our driver was spot on time and spoke with me the day before to assure us that he will be doing our job. He was helpful throughout the journey and came on time to pick us up from the airport when we returned from our holiday. The price was also very good, compared with my previous experience of hiring from other companies. I recommend this company.
15/07/2010 A Google User
I work in film and television and last year was working on a big BBC One drama in the north. I am always terrified of using new companies as there is so much at stake when filming and large risks involved in ferrying around celebrities! Jag and his team were so amazing! They were spot on time and so friendly - not to mention extremley reasonable. I would use them again and again and will always spread the word about them to the television and film industry in the north! They are kind and helpful and a first class service! Thanks guys!
06/07/2010 A Google User
We chose Derby Mini bus hire as they offered us the cheapest price. We used them for a trip to London for 8 young people, the service was great and our driver was a lovely & helpful person. May I add very understanding as you can imagine with 8 teenagers. We recieved such a brilliant service we are using them again next week for a trip to Alton Towers. We would highly recommend the company.And plan to use them for all our future trips. Tina-Louise - Support Worker 'Derbyshires Young Peoples Services'
03/07/2010 A Google User
Excellent communication, both on the phone and via email. Superb serve on the day of the trips, phoning half hr or so before collection time to let us know they were on their way. Friendly service during the trip and always updating on journey. Couldn't be happier with this service. Would definitely recommend and have already booked to use them again!!