Direct Residential

Direct Residential

Direct Residential  locationEpsom, Surrey

(13 Reviews)
Direct Residential  Reviews

Direct Residential Reviews

Review of Direct Residential  by Frances Wright
5 29/05/2018 Frances Wright

Matthew was most helpful, very attentive and always called me back when he said he was going to. Very polite and professional at all times. Thank you.

Review of Direct Residential  by Gloria Mullings
5 18/05/2018 Gloria Mullings

Recently renewed my tenancy. Direct Residential went beyond the call of duty in ensuring I received updated contract. Having mobility problems they delivered them to my flat and even collected the contract after I signed. True customer service.

Review of Direct Residential  by Justin Jackson
5 09/04/2018 Justin Jackson

The team from Direct Residential successfully found me a new tenant after our last ones left. The process from finding the tenant to checking in has been handled professionally and the team is very responsive.

Direct Residential have also been competitive on their management rates.

I would recommend Direct Residential to other landlords.

Review of Direct Residential  by Jo M
5 06/04/2018 Jo M

Considering that moving house can be a stressful time, Direct Residental made life easier. Quick to deal with any queries in a professional manor with helpful polite staff helping to take the stress out of the process. Can highly recommend.

Review of Direct Residential  by Antonio Palladino
5 21/03/2018 Antonio Palladino

I had a specific set of circumstances which my existing letting agent was unable to fulfil. Having been on the market for almost 8 weeks, I decided to appoint Direct Residential due to their local knowledge of the area. They were able to rent my property meeting all of the criteria I set in 10 days from initial phone call to tenants moving in. Thoroughly impressed and their friendly staff have been a pleasure to deal with. Very Professional outfit. Many Thanks to Ian and them team.

Review of Direct Residential  by Marcella Murtas
5 27/02/2018 Marcella Murtas

Today we had our inventory check in with this amazing agency.
We have been treated so well and we are delighted about their professionalism.

Review of Direct Residential  by Amelia Quinn
5 21/02/2018 Amelia Quinn

A great experience, lovely agents always helpful and quick to act on concerns . Highly recommended

Review of Direct Residential  by celina copete
5 02/02/2018 celina copete

Very helpful. Helped us to find a new home in no time. Thank you

Review of Direct Residential  by Michelle Durham
5 10/01/2018 Michelle Durham

Very efficient, helpful and friendly. Everything went smooth and quickly even during the festive season. I will highly recommend. Thank you

Review of Direct Residential  by Tash
5 03/01/2018 Tash

A genuinely pleasant renting experience. Having had troubles with a previous landlord, the Direct Residential team really changed my perspective on private renting as a whole.
They were always professional and undertook any maintenance issues without delay and completed to the highest standard.
The team were always on hand if needed and were always happy to help with the smallest of queries - no matter how silly they were.
They have a contact/contractor for anything you could need whilst renting in their properties, obviously some things are at the tenants expense but still good to have this available nonetheless.

I would highly recommend, and have highly recommended, Direct Residential for your renting or sales needs. You definitely won't be disappointed!!!

From an extremely grateful former tenant.

Review of Direct Residential  by Eileen Cooke
3 04/12/2017 Eileen Cooke

A very good service was delivered by a professional team. However, I can't say the same for the inventory company I used through them. If you use this agent my advice is to source your own inventory company.

Review of Direct Residential  by Peter Jones
1 07/10/2017 Peter Jones

If you are a tenant - they treat you like your a low life who is a meer lodger - even though you're paying the landlords mortgage. Send letters like "glad you're enjoying your stay" when they come to check up on you and route through your wardrobes on a 3 monthly inspection to check your not harbouring a fugitive. Honestly never get so not at home in ones own home. For landlords - they are probably superb - but if your looking to rent yourself and would like some sort of privacy and don't want to be blamed for everything - I'd go elsewhere


I know I have used a different name - as no doubt you will then be further prejudice towards me.

Your reply regarding inspections is correct - you seem to miss the other points raised.

I am making prospective tenants aware that if they want some privacy and 'quiet enjoyment' of their rented home - to look for other agents - as your sole interest is in the landlord (which is great for them)

Regarding maintenance - as a tenant, you have to inform you and then chase emails - as your inspections never highlight anything - just a generic email saying 'glad you're enjoying your stay' - how personal !! Only to be greeted with an email a month and a half later that you want to visit agian - super organised some might say - I'd say it borders harassment

Prospective tenants - look elsewhere

Review of Direct Residential  by Robert Lamey
5 25/09/2017 Robert Lamey

Working out who best to let with was worrying me for some time but after lots of research and one to one meetings I found Direct Residential a breath of fresh air.

The team have been very professional, helpful and friendly throughout the process. There was always someone available to help with my queries straight away. I'd highly recommend them if you're comparing agencies.

Direct Residential

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