Dial a Contractor Cape Town on Strand

Always willing to help... I rate this contractors

Reviewed on Google Maps

I have chosen Dial a contractor because on their website they indicated for every contractor project used they would provide R300 000 warranty. I wanted to change a geyser in a closed cabinet. The lady Khayla (who no longer works there) from Dial a contractor highly recommended Charles Tomb from Leigh's Construction and Renovation. So I paid the deposit on a Friday afternoon as the contractor hurried me to pay the deposit. On Sunday he whatsapp me that he can no longer carry out the work as we discussed over the phone. So I indicated I will find other contractor who can do the work and just return the deposit. On Tuesday, Charles kept R2000 he indicated it for his call out fee and refunded the rest. Dial a contractor indicated on their website their contractor free for quotation and no call out fee. I tried to phone the manager but the lady indicated that he is always busy. I had file a complaint to the complaint department in writing with all the evidences to Peter. So I did immediate and send on the 19 July 2019 to his email. After almost 3 months, on the 4 September 2019 Peter wrote back to me( please see attached email) that the issued must be resolved by myself to take the contractor to the court.Letter from PeterHi Joe,Apologies for the delayed response I have been dealing with a death in the family in between a rather complicated High Court matter.I received a call from Francois at Dial a Contractor regarding your matter. I have recommended that he suspend the contractor until this matter is resolved. Francois has assured me he will do so.I cannot answer for Charles. As you are aware we are a referral service, we have no role or say in which contractor you select, nor are we a party to the contract. The contract is between you and the contractor and we consequently we cannot get directly involved. Having said that however we expect our panel members to maintain proper standards of conduct and efficiency. Where they do not, we suspend them!Our only sanction is suspension from the panel, which we have done, and which will have serious consequences for the contractor. From a legal point of view we suggest you approach the small claims court to resolve the matter. According to the law the contractor has a valid claim for damages, this is a standard in the industry and this is not something that we can determine or argue, only a court can do that.May I suggest that you make a counter offer to him and try and find a compromise as there is clearly a dispute of fact and as I say I am of the opinion that he will succeed in a court of law.RegardsPeter More...

Reviewed on Google Maps

Fantastic service. The calls center agents made all the necessary arrangements and I had three quotes from decent builders in no time at all. They are amazing and highly recommended. More...

Reviewed on Google Maps

Excellent company

Reviewed on Google Maps