DESIGNER BATHROOM CONCEPTS

DESIGNER BATHROOM CONCEPTS

DESIGNER BATHROOM CONCEPTS locationBilston, Wolverhampton

(8 Reviews)
DESIGNER BATHROOM CONCEPTS Reviews

Bark Reviews


Review of DESIGNER BATHROOM CONCEPTS by rishi
1 16/05/2018

Stay Away
Please read carefully!

I placed my order for two bathrooms in October 2017, total monies paid by bank transfer £6500 circa.
The sales team very extremely cordial and promised to fulfil all of my requirements.
Their design service was 100% and i was confident that they would deliver.

I WAS WRONG!

We are now in MAY 2018 and my bathroom is still not complete.
There were a few items that did not suit the family bathroom and after a month DBC sent out a Bath Filler and a new Shower with a rail.
The goods that i originally paid for were of no use as they did not fit i.e. plaza column shower was to tall for the bathroom and the taps etc were to big (These goods cost me around £600.00)
The replacement goods are of half the value, that i do not mind as they are perfect for the bathroom.
Conclusion:
i have requested on several occasions for DBC to uplift the goods so they can be credited, this has not been done and now were are 3 months gone to far and therefore i will have to pay a restocking fee of 20% trade price.
This too i am happy to pay for at my cost, the monies received from the items that are waiting to be sent back will pay for the replacement goods sent and any additional charges of restocking.

DBC have still not contacted Frontline to arrange for an uplift!!!! I am waiting!!

Lastly: ENSUITE

I am waiting for delivery of 1800mm furnitire run (wc, sinks and fitted furniture)
Shower screen
karla towel rail x 2 ( 1 for family bathroom and 1 for ensuite)

The goods listed above that i wait for delivery cost much more trade and both rrp than the items that they sent (bear in mind that goods need to be uplifted still and credits raised against the cost of replacement items)

This is the honest truth and i have been told i am damaging their reputation and supplier relations as i keep phoning Frontline for an uplift date and delivery date and that all of my future deliveries will be on hold UNTIL I WRITE POSITIVE REVIEWS AND TAKE DOWN MY NEGATIVE ONES.

Well, if they delivered all the goods i paid for i would not have to ring their suppliers for updates, and i would have no need to write a bad review.

I am saddened the way this company does business, they have had my monies for more than 6 months and are refusing to supply me with goods that i have paid for.

rishi
Review of DESIGNER BATHROOM CONCEPTS by rishi
1 14/05/2018

Paid for my 2 full bathrooms in November 2017, my bathrooms are still not complete due to goods not arriving.

I have been waiting for my shower enclosure, towel radiator and furniture run for weeks. Caroline is a compulsive liar and the award for the best excuses must be awarded to her and team. (trust me this is not personal at all, bear in mind i have been waiting to complete my bathrooms for 6 months)
Just been on the phone to FRONTLINE BATHROOMS who are the distributors Designer bathrooms have ordered my goods from to find out why my goods have not been delivered! try asking Caroline and her team, you will never get an honest answer.

ANSWER from FRONTLINE:

Invoices have been sent to Designer bathroom twice, until they pay we cannot deliver any goods. your goods are in stock ready to dispatch once payment from them is made.

Verdict:

They have sat on my monies for 6 months and now are struggling to purchase the goods i paid for!!!!!!

PLEASE DO NOT USE THIS COMPANY, I HAVE RECENTLY USED THEM AGAIN FOR ANOTHER PROJECT WHICH I NOW REGRET.

LAST TIME I WROTE A REVIEW WHICH WAS TAKEN DOWN, I WAS PROMISED FREE BATHROOM ACCESSORIES! THEY HAVE NOT BEEN DELIVERED YET!!

rishi
Review of DESIGNER BATHROOM CONCEPTS by Craig
1 09/05/2018

Avoid this company at all costs. I have been lied to, given false promises, and deceived more times than I can count over the last few months since I had the misfortune to place an order with Designer Bathroom Concepts. I only wish I had read the other negative reviews and realised that the positive reviews are clearly fake. As it stands, they have stolen my money and refused to provide either the product ordered or a refund. I really don't understand why they are still in business. I have reported them to Trading Standards, Citizens Advice, and Watchdog and am now taking legal steps to secure a refund. I urge anyone considering buying from these guys to think very carefully and make sure you read the reviews in detail.

Craig
Review of DESIGNER BATHROOM CONCEPTS by Donna
5 26/03/2018

Where to start?! I am so so thankful to DBC for all the little things extra they have done to make the hugely stressful experience of renovating a listed building a little easier!

I originally enquirer about a traditional shaker style double basin vanity unit that was just perfect for the family bathroom. It wasn’t cheap but you get what you pay for, and wow am I happy I paid what I did! After answering my questions promptly and thoroughly we discussed my project further and Caroline asked if I would like help with further ideas for the style and design for the family bathroom and ensuite bathrooms.

From start to finish Caroline has been there with technical know how and although being the sales manager she isn’t always available to talk to when I phoned, she has shown so much care and attention to my project. I am thrilled with the end result.

There are a number of friendly voices on the other end of the line at DBC and I would urge anyone with a project big, medium or small to give them a call. Not only did they supply most of my bathrooms, they supplied tiles for the rest of my property as well! My house is being featured in a home design publication later this year, eeek! Thank you to everyone at DBC

Donna
Review of DESIGNER BATHROOM CONCEPTS by Anne
5 25/03/2018

Could not have been any more helpful! I was looking for a freestanding bath that unfortunately was recently discontinued but Designer Bathroom Concepts and in particular the lovely lady I was dealing with by phone and email, were so helpful in finding me an alternative. I am quite picky, but it was no trouble for them to help me find my perfect bath.

As a result of the service I received I asked about some furniture that I couldn't see on their website to see if I could buy this from them too, to my delight they could supply this as well even though it was not on the website.

I have no issues recommending Designer Bathroom Concepts to everyone. Thank you for making a lady very happy!

Anne
Review of DESIGNER BATHROOM CONCEPTS by Ben
1 14/03/2018

DO NOT BUY FROM THIS COMPANY. I would be hard pressed to say anything positive about this company beyond "they have a nice looking website".

Ordered an item to have it never arrive. Zero updates from them even when leaving messages via voicemail/email requesting any information. If you speak to someone on the phone to be told "we will get back to you" its a flat out lie, 3 times I have been told that and not once has anyone ever got in touch.

Currently I have been waiting for funds to be refunded to me for over 2 weeks from when they said they had issued a refund. Maybe its just the slowest refund I have experienced or maybe it wasn't done, who knows time will tell. Based on my current experience I wouldn't like to say which is more likely.

I dont know if they are clueless or willfully deceptive but ultimately it comes to the same outcome. I held off for a long time before posting my review to give them a fair go rather than making a premature judgement on the company... but I can say in all certainty now: Avoid this company like the plague.

Ben
Review of DESIGNER BATHROOM CONCEPTS by Jag

This review has been reported. We are currently assessing the review in accordance with our reporting processes.

Review of DESIGNER BATHROOM CONCEPTS by George Farhall
5 04/04/2017


Amazing Experience all the way through my purchase and was recommended alternative options when they didn't have things in stock so that i could have my items as soon as possible. Was very impressed how they located alternatives that looked almost identical for the same price! 5 stars would definitely buy again from designer concepts.

George Farhall

DESIGNER BATHROOM CONCEPTS


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