Gradient: the direction of maximum improvement.
Your route to maximum business improvement is navigated through three key points:
Where to compete
How to win
Readying the organisation for these challenges.
Gradient has the skills and experience to support your business on this journey. Through customised training of your people or working alongside you on specific objectives.
During these times of economic turbulence choosing where and how to compete is essential if you are to emerge as a leader. Clearly defining your core business and your impact within your industry value chain will create a winning proposition.
How you win must come from a strategy designed to engage and serve customers better than the competition. Satisfaction is no longer enough. Demanding customers have choices and indifference to your service will see them drift towards the competition.
Changing the focus of your business requires your team to clearly understand the new targets. Targets must be well defined and challenging. Frontline staff must be involved in the planning effort and business leaders must be visible champions of the process.
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