Daisy Maid South East Ltd

Helen is a great help for my weekly routine. She does five hours including ironing and changing my beds. I started the service thinking I would have it for only a few months but I have been with them now seven years. I really appreciate all the help I get. More...

Fantastic service, I have used them for eight years.

Rang to book a clean for my father and dealt with very quickly via Stephanie the area manager, within seven days His property was cleaned to a really good standard and they are visiting every two two weeks, this takes a huge burdon off Me and Janet is so lovely with my dad, it’s just a perfect service

Steph is great to deal with, very approachable and friendly. Karen is brilliant as our cleaner!

A fast response to my request. Arranged for cleaner to come the next day.

I am very happy with Abi, who is efficient, hard-working, and pleasant. She is lovely to have around my house.

I just have to give Daisy Maid 5 stars! They have consistently found me great cleaners over the last goodness knows how many years. The ladies are all very efficient, polite and lovely to have around. Highly recommend ✨ More...

Sandra has been a godsend to our home. We were completely fed up with having to try and juggle everything every week and our house reflected the difficulties we were having. She comes in for four hours every week and it’s like a little fairy. We are delighted with her. More...

Abby does a great job. She’s very thorough, efficient and reliable. Highly recommend.

Very good agency to work with, finds the right housekeeper for your needs. Taylor is easy to have in your home and leaves the place lovely and clean

Fantastic! Really helpful and great service

Not to forget the area manager Steph, she was exceptionally friendly towards us and willing to accommodate every aspect of the job in our house while we were abroad.

Daisy Maid offers top-notch cleaning services. They accommodated all our needs while we were overseas and readily accepted the task even in our absence. Their team is approachable, reliable, and flexible to our schedules. I'm fortunate to have discovered them. Strongly recommended More...

Great service from this company, I had a bad experience with another cleaning company and was sceptical, I shouldn’t have worried as Daisy Maid are first class and very reasonably priced!!!

Fantastic service at a fair price too!!!

Wonderful service. The lady allocated to me has been fantastic. We have a weekly routine and I can ask for anything specific additionally. I’ve also had another lady cover who was excellent when my lady was on holiday. Could not recommend enough. More...

I have used Daisy Maid now for seven years and I’m very happy to see my housekeeper is now one of the family. When we go on holiday, she comes in and feeds our animals. What a gem!

We have only been with Daisy Maid SE for a couple of months, but so far it’s working well. From a reassuring conversation with Steph (Manager) beforehand, to welcoming Karen, who we all like. She’s pleasant, hardworking and quietly gets on with things. Happy to recommend DMSE Ltd More...

Stephanie has always been helpful and responsive. We are very happy with Joanna who is always online, does a great job and has a positive attitude.

Karen is a faithful cleaner who does well whatever I need her to do.

Chloe is very professional and very thorough in her work. And very polite aswell! Thanks

Great service from Liz and team. Cleaners were flexible and reliable.

Lucy is great! She’s a lovely person and does a fantastic job. She’s thorough, has great attention to detail but she’s also very speedy. Always great with communication and reliable. More...

Lucy is great! She’s a lovely person and does a fantastic job. She’s thorough, has great attention to detail but she’s also very speedy. Always great with communication and reliable. More...

Marie has been my absolute house angel. She is so thorough and a calm presence. Nothing is ever too much for her and she has lovely initiative - cleaning and tidying and organising. A lovely lovely person. Thank you

Clare was brilliant today! Great clean and really thorough! Thanks a lot!

Daisy maid have been excellent, really helped me out at very short notice after I broke my rib. Everyone I have dealt with have been lovely and the cleaning standard was great. Highly recommend.

We have dealt with Daisy Maid for years. Steph helped us to continue to have cleanings even when we moved house. Great services!

Very easy process to set up explained everything on the phone and then by text. Able to advise on hours and frequency depending on house size

Ramona does a fantastic job in the time I have given her for my apartment. I love coming home as she always puts little fold in the toilet paper which makes it look very professional and her cleaning is great. I increased my time by an hour because I have started getting her to do ironing which has really helped. More...

Excellent service. The girls are always on time and work hard. They always do an amazing job a very friendly team. Would definitely recommend

I have been really happy with the service that my housekeeper Donna has given my mother. She is elderly and needed housekeeping services so we as a family decided to club together and buy her two hours every week. Her lady is an angel and I have been really impressed with the office who went above and beyond With my requests as my mother has some medical issues. Great company! More...

I have seen many positive reviews and I had left an earlier 4 star review myself, stating that they were easy to work with.

Therefore I am a genuine customer.

Liz (admin) was very responsive and polite (of course when they want your business it's all nice and easy).

However, things quickly went downhill.

The first cleaner I had was Gemma, she did an ok job but then refused to come again. Fair enough, that's her choice. She refused any further contact with me and it seems from Linda in the office - 1st red flag.

I decided to give them the benefit of the doubt and so the next cleaner was Cherise - she was excellent but for some reason, her car was taken away from her due to insurance complications which I only heard about AFTER she was late for our appointment. I never heard from her again nor did Liz offer her services again - bad communication - 2nd red flag.

Again, I put this down to unfortunate circumstance. The next cleaner was Helen. She did a terrible job and so I asked for a replacement - this was to be the last chance if things didn't work out - 3rd red flag - they do not seem to vet or train the cleaners.

Finally I got Talia. Good clean, not great like Cherise. So this next situation was on me - early November Talia received a parking ticket which I said I would pay.

Here are the messages:

Hi nasseem, really sorry but i've received a parking ticket from wickes the other day when i came to clean for you

Talia:
they car is in my partners name so they letter is in his name

Naseem:
Not your fault, sorry about that. Can you text me the registration number of your car, the website to make the payment and amount to pay please, thanks.
I’ve got a permit you can use in the secure allocated car park on the 11th.

Talia:
okay great thankyou, sorry about this i feel really bad

Naseem:
Not at all, it’s my bad not yours 😉 I’ll take care of it this weekend.

Hi Talia, hope you’re having a good weekend. The ticket has been paid.

**************

As far as I was concerned I had paid the ticket and I let Talia know it had been paid. After a few weeks Talia received a letter demanding an increased fine as it had not been paid - unbeknown to me. It turns out that there was something wrong with the online payment system and it had not taken my initial payment.

It was now December 2022, I had just arrived in Saudi Arabia on the 19/12/22 with 18 other family members on a religious trip (I take this very seriously - just as some people take Christmas seriously). I was trying to refrain from using my phone as much as possible to keep away from worldly distractions. Nevertheless, I did not have an active Saudi SIM until the 20th and so did not have mobile data or network connection until then. I only got wifi on arrival to the hotel on the evening of the 19th.

Below are the messages I recieved from Talia and Liz during the day of 19/12/22 whilst I was in transit with no network connection:

From Talia to Liz:
Liz. the ticket nasseem said he had paid
he didn't pay it, now it's gone up even more and i can't afford to pay it a week before christmas. if he wasn't going to pay it i would've paid the reduced amount originally
what can i do about this? as he's not answering me now
Naseem please advise urgently.

From Liz:
Naseem
The fine had been increased to £100 because Talia took you at your word when you said you'd pay it.
I've seen the exchange of text messages and therefore please advise her tomorrow that it has been paid.
Regards
Liz HR Daisy Maid Team

From Talia:
can you call me please

please can you send me the proof of payment for the ticket as i have been sent another letter saying it hasn't been paid
please let me know asap as i cannot afford to pay this a week before christmas it's very unfair

hello?

hi. since i have given you a while to respond and you haven't done, i will give your address to my partner and he can sort it out with you as the car is in his name so the debt is going to him.

????

Messages sent by Talia on 20/12/22:

will be coming to your house today if your not there when i come then il just keep coming back. think you seem to forget i know your address door number and the car you drive
taking presents off of little kids because there present money is being spent on tickets you lied about paying for hope your happy with yourself

absolute tramp

hello??????

does your wife know that you scammed me? or should i just go to the school she works at and tell her?

pissed off the wrong person now it's affecting my children so see what i do now

bet you think you've got away with it cos you've moved house 🤣 i will just go to your mrs school and speak to her instead and embarrass you like you've done to me

***************

As you can see, the situation escalated very quickly to unwarranted abuse and threats.

It was NEVER my intention to not pay the fine. I am a man of his word. Once I managed to read the messages and get the details to pay the fine, I paid the increased fine IN FULL immediately.

Whilst I can fully understand the frustration, the threats and abuse were absolutely not necessary and very unprofessional.

Suffice to say, that was the last straw for me and I would not be using them again and would heartily recommend people to stay away from them.

They are not well trained cleaners, there is no consistency in the standard of cleaner you get. They are highly unprofessional and disorganised.

I have since been using another company who are absolutely amazing.

I look forward to hear what their response is to this review. More...

D

Reply from Daisy Maid South East Ltd

I thank this customer for his four star review that was given initially by him when he signed up with us and was allocated his housekeeper. I will respond to the customer in the language that he will understand for the points that he has raised. First red flag. We very rarely are told by a Housekeeper that she will not return to a job. This gentleman‘s first housekeeper Gemma informed the office that she would not return to his home and did not want to have any contact with him. As I have explained, we were very surprised by this, but it is the housekeepers prerogative to not return as she is self-employed. He was informed by us at the time and the reasons why she would not return to his home so he is fully aware. Our housekeeper has never asked us to not return to any other job she has been given in the years she has worked for us. We find it surprising that given this situation he claims that he had a red flag about our company when it was himself that created the situation that the Housekeeper did not want to return to his home. It was nothing to do with us as a company it is purely down to him. Second red flag. Cherise was allocated the customer and she did have an appointment with him which he claims she was late for. It is written in our agency contract as well as every other agency contract we have ever looked at that the housekeeper cannot guarantee the time of arrival. This is due to unforeseen circumstances that can occur with traffic when the ladies are travelling between jobs. Cherise chose not to return to his job also, which is why he was not allocated her again. He was informed of this at the time but we have a red flag from him for this again. Third red flag. The gentleman was allocated another Housekeeper Helen and he thought she was not as good so requested a further housekeeper. This is unusual, however we were happy to offer him another housekeeper in this situation, as would any cleaning agency. If a customer requests to change the housekeeper, it is not a problem. It is written in our contract as it is in any agency contract. Fourth red flag. We can see from the correspondence that this situation, as he claims escalated and we do not condone the Housekeepers actions. However, as the lady was understandably frustrated and unable to get a response from the customer, she’s saw fit to use the language that she did. The customer albeit explained after a period on none response that he thought this was sorted out. However it was not. The lady was in a situation where she thought, as she was not given any further information at the time that he was avoiding her and misleading her also over this period of time. The situation caused our Housekeeper huge stress as it was just before Christmas and she was very concerned about money and the well-being of her children’s Christmas. This particular housekeeper has a very limited budget and the thought of a £100 fine just before Christmas distressed her massively. As you can imagine when she was not receiving any correspondence over time from the customer, she jumped to the conclusion that he was avoiding her, under the circumstances, I would imagine most people would come to the same conclusion. Fifth red flag. This customer claims that our ladies are trained poorly and not vetted. Firstly, we would say that it is not our obligation to train a housekeeper as no agencies do this. This is not written in our contract and we class his accusations and inference of us not complying to our contract as defamation of our good company name. The customer clearly does not realise the obligation of an agency role. We feel we go above and beyond the normal boundaries of a cleaning agency as you can see by our fantastic reviews. As it happens, all of the housekeepers that this gentleman was supplied with are ladies who have cleaned for us for a number of years and are very experienced. They still work for us today and have their usual clients which they clean for weekly. If we thought that there was a problem with any Housekeeper and the work she did we would look into this ourselves, but we have not needed to do so. The gentleman claims that our housekeepers are not vetted. This is completely untrue and is a false accusation, which he will have to justify further down the line. He also states that our administration was disorganised. I would point out that normally when we allocate a housekeeper to a home we do not have to then re allocate numerous housekeepers to that home. I have looked into our administration in regards to this customer, the office, allocated the housekeepers in a timely and professional manner. This can be demonstrated in the customers four star review when he joined. The gentleman leaves his review by saying he is interested in what we are going to say in response to his review. Our response is that we are contacting our solicitors as we find this review to be defamatory to our good name and misleading.

Really great first clean. The ladies were really thorough and went as fast as they can. Ultimately they didn’t have enough time but our house hasn’t been cleaned in a long time! We also didn’t have enough clothes so they did a great job with what they had! Company is easy to work with and Stephanie easy to communicate with and very helpful. More...

Very professional out fit. Punctual and my housekeepers have been brilliant. They listen to what you want and follow through with it. Can’t fault them.

This company now cleans three properties for me. They are very good and I highly recommend them

I have cleaning and ironing done weekly by nicola and I am extremely happy with the service, she is always prompt and reliable.

My housekeeper has changed our home and I am delighted with Kathy as I have never had help before.

Helen was lovely and was more than helpful. Will definitely be using this company in the future

Stacey and Kayleigh have been absolutely brilliant . Extremely accommodating and more than happy to follow exactly how you want things done. Highly recommend Stephanie @Daisy maids who will ensure the right person does the job. Great service. More...

Working with DM has been a good experience despite the difficulties of a sector that has heavy staff shortages. Great client service.

I have been searching for sometime for a good housekeeper in the Hildenborough area. I am OCD so find this quite a challenge. I contacted Daisy Maid, I explained my issues and requirements with having a housekeeper, Stephanie found my perfect person, I am absolutely delighted, I cannot fault her whatsoever, we are a very busy household, it is so lovely to come home from work to a beautiful clean home, it lovely to have someone that takes pride in their work, my past cleaner would move objects around to make you believe they have cleaned when it was so obvious they hadn't at all, Daisy Maid were a breath of fresh air for me.

I would recommend Daisy Maid 100%, I hope that my Housekeeper is with us for the foreseeable future.

Thank you More...

I am very happy with my cleaner from Daisy Maid. The company is very efficient and helpful in supplying the right person. The cleaning is of a high standard. More...

Followed up very quickly after I enquired, booking was promptly made. The cleaners have been extremely thorough, easy to communicate with and friendly. Would highly recommend.

I have never had cleaning before so was delighted when I was allocated Sophie. She is just what I wanted! I am a happy bunny.