Loading...

Please wait ...

D I R  Salon logo logo
D

D I R Salon

Belvedere, Greater London

(20)
This professional is currently unavailable.
You can request reply and they will reach out as soon as they can.

Photos (10)

See all

Reviews (20)

Leave a review
5/5

20 customer reviews

Loading...
13 August 2021

Would give less than one star for this company. I ordered Pavo electric chair at recommendation from one of the reps for my new practice. The chairs arrived with black marks and they are refusing to accept responsibility for their defective chairs. The chairs themselves look very flimsy and cheap in comparison to similar chair I ordered from Spa and equipment for the same price.
They dropped off 500 lbs of freight outside the office building with defective chairs and accept zero responsibility.
They want you to pay for shipping back and forth if you want the item returned and read their policy--they may charge you 30% or more restocking fee. I was sent in circles from shipping company saying they are not responsible and DIR saying---it's not damage "just fingerprints." I have another chair from Spa and equipment which is much more sturdier and does not attract dirt and fingerprints like the cheap material used by DIR. Stay clear of this company. Many better ones out there--try Spa and equipment--impeccable customer service.

Here is their response:
Hello,

There isn't any damages rather simple hand and finger prints, in order for anything to be picked up for return, they will need to be repackaged and placed on a pallet (the same way it was originally delivered)

DIR

So be prepared to shrink wrap and ship 500 lbs back to them AND hire movers. They will charge you 600 dollars shipping fee--back and forth and perhaps even a restocking fee of 30%. Between movers and the shipping fee that I am about to lose I have lost $800 for absolutely no fault of mine.
No, they are not cheap.
Yes, they let you eat all the costs for their fault.
Not once was there an apology this whole time. I told them I would report to my credit card company--their response "Go ahead, yeah, go ahead and report to them. Yeah, I am telling you to go report to your credit card company" This is how rude they are.
More...

28 October 2018

Delighted Solid, impressed with delivery
photo of proof sent to my mobile. The packing was first class, no damage. Well done DIR

Reviewed on Google Maps

28 October 2018

Excellent solid piece of furniture really well made.
Very happy with my purchase and would highly recommend DIR without any hesitation.
Thank you very much

Reviewed on Google Maps

28 October 2018

Very good delivery service I ordered the Callisto Backwash and matching styling chair and they were delivered in 2 days, very well packed. I am very pleased with both items as I have just had the salon decorated and floor laminated and they blend in so well. they are lovely items and I am so pleased with them, I would definitely recommend the DIR salon Furniture company More...

Reviewed on Google Maps

28 October 2018

Ordered several items, excellent company to deal with, very friendly and professional and kept us informed each step of the way. Courteous delivery men. Would recommend and would use again. Thanks so much! More...

Reviewed on Google Maps

28 October 2018

easy to communicate when I place order over the phone

Reviewed on Google Maps

28 October 2018

very reasonable price, maybe because the company makes the furniture and retail themselves

Reviewed on Google Maps

28 October 2018

Placed order for two backwashes, and received in 3 days, thank you for the super fast delivery.

Reviewed on Google Maps

26 May 2018

Absolutely brilliant. Great quality salon furniture and the team are a pleasure to deal with. Dan is great and really goes out his way to make sure everything is smoothly done. Ive been using DIR for years and will continue to do so. These guys cannot be beaten on good value and quality of products. Thanks Dan! :-) More...

Reviewed on Google Maps

18 April 2018

Absolutely brilliant. Great quality salon furniture and the team are a pleasure to deal with. Dan is great and really goes out his way to make sure everything is smoothly done. Ive been using DIR for years and will continue to do so. These guys cannot be beaten on good value and quality of products. Thanks Dan! :-) More...

Reviewed on Google Maps

4 March 2018

Our barber shop was in need for a few new Barber chairs. It was hard to find some that did not only look good but also had a good quality! We were happy to find the ones from DIR Group! Great quality! More...

Reviewed on Google Maps

28 February 2018

Have used this company for many years now, they are always glad to help with any service issues and deal with you in a very professional and speedy manner, nothing is ever to much trouble for all the guys at DIR!
Keep up the great service guys and thank you!!!!!

Gary Johnston
More...

Reviewed on Google Maps

10 February 2018

Staff is always nice and gives good advices! We really like our new furnitures!

Reviewed on Google Maps

1 February 2018

It was the first time I have used this company. Sophia the sales assistant went over and beyond in customer service. I saw the furniture I liked online and she sent me videos of the furniture from the showroom. I am based in Scotland and was too far for me to visit the showroom. I was given a great package price and my delivery was done according to my timeframes.

I cant recommend this company enough!
More...

Reviewed on Google Maps

17 January 2018

Great service and friendly staff. Really helped me out. Would recommend to anyone

Reviewed on Google Maps

13 January 2018

I bought a few barber chairs from here! I loved the designs and delivery was really fast! I highly recommend!

Reviewed on Google Maps

11 January 2018

Fantastic customer service , could not do enough to help , the basin is of great quality and looks great too!!i feel the price is really reasonable for the quality of the product especially when the customer service is exceptional!, cannot recommend enough!!!

Reviewed on Google Maps

22 December 2017

The design of the barber chair just tottaly got me! I love them!

Reviewed on Google Maps

28 November 2017

Ordered two 2111 Vanquish barber chairs, so surprised with the design and quality, the finish is so fine. Looks amazing in my barber now Thank you

Reviewed on Google Maps

23 October 2017

Great service they sent out parts very quickly to us
We have had lots of furniture from this company and it's always lasted and is good value for money

Reviewed on Google Maps