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Custom Sofa Outlet/ Mary Seaton Interiors logo
C

Custom Sofa Outlet/ Mary Seaton Interiors

Highlands-Baywood Park, California

(60)
Custom Sofa Outlet/ Mary Seaton Interiors logo
C

Custom Sofa Outlet/ Mary Seaton Interiors

Highlands-Baywood Park, California

(60)

Reviews (60)

Leave a review
J
5 November 2019

We needed a new sofa for a small sitting room/playroom, so we visited a few different local furniture stores. When we arrived at Sofa Outlet, we explained what we needed and our parameters, and Mary pointed out several sofas that would fit our needs. She had great advice and was very knowledgable about all the pieces on the floor and was able to quickly answer all our questions (including rattling off measurements for pieces just off the top of her head!). She then gave us space to discuss the options and didn't hover. When we decided on a custom sofa that would work for us, Mary helped us choose fabric (her eye for color and design was so helpful and I am VERY thankful I went with her color recommendation over my initial choice!), and Collette gave us an excellent price. Kim worked patiently with us to write up the order and answer our remaining questions. The custom sofa (crafted in California) arrived earlier than expected--imagine that!--and the delivery service was on time and efficient. The end result looks absolutely beautiful in the room and is far nicer than we expected we could get for our budget. I wholeheartedly recommend Sofa Outlet, especially for custom furniture, and will definitely be a repeat customer in the future! More...

A
26 September 2019

Great service. Beautiful furniture. Just got my chase sofa. In great condition, no rips or scratches. They did everything I asked and was ready in 3 weeks. Gorgeous work.

B
18 March 2019

I spent quick a bit of time researching a specific sofa I was seeking and Kim, a sales associate at Sofa Outlet gave me all the time I needed to make an informed decision.  She asked me questions, listened to my concerns and in a friendly manner, offered great suggestions.  She likes what she does and it shows. "Custom" is really what this place is about and they build their furniture here in California so the wait time is minimal. All good stuff. This place uses sales people who have been in the business for a long time. They know furniture.  The good, the bad, and the ugly. Impressive.  Finally, their prices are competitive. More...

M
31 October 2018

Love supporting a family business that has served our community for over 20 years! BRAVO!!!

K
29 May 2018

Great Store, Excellent Service, I am very pleased. Ken

D
29 May 2018

Great quality and selection of sofas, chairs and tables. Staff was very friendly and helpful. They helped review the best layout for my unit and provided great advice on fabrics etc.

M
29 March 2018

Due to two moves in less than 4 months I was "sofa-less" and on a tight budget. Collette worked with me and got me the sofa of my dreams. It was delivered earlier than expected and it looks fantastic in my little living room. Will go back for a coffee table and armchair! More...

C
25 March 2018

We love the couch we bought from Sofa Outlet. Mary was very helpful in the purchase process.

G
12 November 2017

Bought our sofa over a year ago and it's still going strong. After visiting over 10 different furniture stores around the Bay Area we landed in here. I was impressed with the variety of sectionals they had, prices were reasonable, and the service was great. I'd definitely go back here again to buy another piece of furniture. More...

R
26 September 2017

Our beautiful sofa and chair were delivered today.I've never been happier when it comes to furniture.,Collaborating with the ladies at the sofa outlet was a seamless Experience. I found them very attentive and seriously good with design and proportion for rooms.  The pricing and quality matched up.Based on this experience I will be back and recommending friends and family to the sofa outlet!! This place is hands down the best furniture store on the peninsula.Bravo ladies More...

B
23 June 2017

Mary and the team helped me with tile selection, interior and exterior paint color and furniture placement. I have now been in the space about 10 years and I am still happy with my final selections.

A
29 May 2017

Such a great store. Friendly staff and you can get just what you want made to order. I had a hard time finding a place for a while to pick a sofa that was elegant, and comfortable for my boys at home. (Cleanable fabric a must) Sofa Outlet really does have it all Thanks ladies. Support Local. More...

J
16 March 2017

Mary is super easy to work with, very professional. 5 years ago she helped me design my hair salon she did a great job. Definitely recommend her work!

M
12 August 2016

Mary has a great eye for design. We actually used her for her Design services at Mary Seaton Interiors (same location), but ended up buying a Sofa off of her during the process, which was simple and easy. The family loves the Sofa and we know it will last long. Thanks Mary and staff for all the help. Support Family businesses. More...

A
31 July 2016

I bought my couch several years ago and it's still in great shape. Great product and wonderful customer service! I just moved out of town and wish the Sofa Outlet was here in Texas!

P
31 July 2016

Sofa Oultet is a great friendly knowledgable family owned business! All the staff is expceptional with eager to serve with their friendly personality BUT Not to pushy where it chase customers!!!

D
29 May 2016

Customer at Sofa Outlet.Palo Alto, Ca After buying a sweetheart of a fixer-upper in a beautiful, coveted part of the SF Bay Area, I was super excited about re-creating the space to make it a home my family and I couldn't wait to return to, a home in which we would entertain often, a place to create a new set of memories. Truth be told, I think I have pretty good taste and I do love to shop! But I found that shopping to redecorate and remodel was a whole other level than say, shopping for clothes or even a home accessory here or there.Admittedly, when I first went to the sofa outlet in San Mateo, I was feeling a little overwhelmed. They were the 4th or 5th stop that day and as I wandered around the showroom I was in a bit of the daze. Kimi approached me, let me know she'd be there to help and just welcomed me to walk around. There was no pressure, just a very casual friendliness. That day we left without purchase, went home, had a glass of wine and called it a wrap. I went back to the sofa outlet the very next day. We'd seen a couch there that caught our eye, we wanted something a little different/unique so I went for a second look.Thankfully, Kimi was working that day as well. I asked her to see the couch, we talked about it and the next thing I knew she was helping me customize both the couch and a beautiful, comfy and sophisticated leather recliner. That was 5 months ago and today my home is even lovelier then I could've imagined.The team at sofa outlet has provided exceptional guidance on many levels, including design, aesthetics, continuity and flow. They are always mindful of budget and so they help us to prioritize, mixing custom-made pieces with "off-the-shelf," with creative ways to incorporate certain existing pieces. I've had the privilege of working directly with Kimi and Sadii, both of whom are creative, enthusiastic and very collaborative designers, they've been a dream team! More...

J
29 May 2016

Got a custom apartment-sized couch here 10+ years ago and it's still in great shape. Good quality furniture, great shopping experience, and very helpful customer service.

M
29 May 2016

I have ordered three sets of couches from here and have never had a problem. The best part is you can pick your material and styles. The women in the shop were more than helpful about assisting me in picking out patterns and style of couch. They all have lasted and were delivered usually within two weeks of ordering. More...

K
29 May 2016

Looking for a well-made, quality sofa has been quite the undertaking. With so many different stores to choose from now, along with everything online, furniture shopping is not what it used to be. Sofa Outlet was a god send. Being budget conscious shoppers, Sofa Outlet was perfect for us. Collette was such huge help. She helped us pick a sofa in the size we needed and fabric to go with my husband’s recliner. Definitely ask for Collette when you go in. More...

J
29 May 2016

I just got the most amazing grey modern sectional from this place in San Mateo. I needed something right away. My family is coming next week to stay throughout the holiday season and the only thing I have in my house now is a loveseat. I found a floor sample sectional that was almost exactly what I was looking for. The only thing was that we weren’t looking for a sleeper, but it ended up working out that now my parents didn’t have to sleep on our old air mattress. More...

S
27 May 2016

Love the sofa outlet! I wanted a console table for my house and they sent me many options and pricing within hours of requesting! I also have purchased two couches from them and have been really happy with the price and quality. Collete is awesome and they have an adorable pup greet you at the door! More...

S
4 May 2016

I Love, Love, Love Sofa Outlet!  If I could give them more than 5 stars I would.  Mary and Colette are incredibly helpful.  Colette helped me find an absolutely gorgeous rug and the pricing is SO much better than Pottery Barn, Restoration Hardware and other similiar stores.  I love walking through the 2 story store -- there is so much fabulous furniture from beautiful sectionals to home accessories to wall art, lamps and rugs.  You literally can custom order almost anything you have seen at one of the other expensive stores at a WAY better price.  Also, Colette and Mary are "no pressure" in terms of sales.  Best experience furniture shoppiong ever! More...

C
25 March 2016

Staff was quick to call me back about details on product I was looking for. I loved the customization of products and would never shop anywhere else but sofa outlet!

C
24 March 2016

Mary helped me and was on top of the whole design I was looking for. We picked out fabrics (she had 100s to choose from) and even the depth I wanted. They have books and needless possibility and I was in design heaven. The staff all knew what was going on and was very helpful. I can't wait to go back and buy more! More...

T
22 March 2016

Fabulous supplier!! BTW, are you interested in sofa hinge or sofa hardware product accessory?we are hardware supplier,,

S
15 December 2015

Looking for a well-made, quality sofa has been quite the undertaking. With so many different stores to choose from now, along with everything online, furniture shopping is not what it used to be. Sofa Outlet was a god send. Being budget conscious shoppers, Sofa Outlet was perfect for us. Collette was such huge help. She helped us pick a sofa in the size we needed and fabric to go with my husband’s recliner. Definitely ask for Collette when you go in. More...

T
8 December 2015

After buying a sweetheart of a fixer-upper in a beautiful, coveted part of the SF Bay Area, I was super excited about re-creating the space to make it a home my family and I couldn't wait to return to, a home in which we would entertain often, a place to create a new set of memories. Truth be told, I think I have pretty good taste and I do love to shop! But I found that shopping to redecorate and remodel was a whole other level than say, shopping for clothes or even a home accessory here or there.Admittedly, when I first went to the sofa outlet in San Mateo, I was feeling a little overwhelmed. They were the 4th or 5th stop that day and as I wandered around the showroom I was in a bit of the daze. Kimi approached me, let me know she'd be there to help and just welcomed me to walk around. There was no pressure, just a very casual friendliness. That day we left without purchase, went home, had a glass of wine and called it a wrap. I went back to the sofa outlet the very next day.  We'd seen a couch there that caught our eye, we wanted something a little different/unique so I went for a second look.Thankfully, Kimi was working that day as well. I asked her to see the couch, we talked about it and the next thing I knew she was helping me customize both the couch and a beautiful, comfy and sophisticated leather recliner. That was 5 months ago and today my home is even lovelier then I could've imagined.The team at sofa outlet has provided exceptional guidance on many levels, including design, aesthetics, continuity and flow. They are always mindful of budget and so they help us to prioritize, mixing custom-made pieces with "off-the-shelf,"  with creative ways to incorporate certain existing pieces. I've had the privilege of working directly with Kimi and Sadii, both of whom are creative, enthusiastic and very collaborative designers, they've been a dream team! More...

M
2 November 2015

I love this place! I often just go in to look around because it is just so pretty. Recently I needed counter height chairs and had something specific in mind. I called and they had what I was looking for so I went in and picked out what I wanted. First off, the price was great! Way less than what I was expecting to spend for WAY better quality than you get a a big box store. I was told 3-4 weeks to receive them. Only took a week! Perfect timing as we had guests coming in and I was late in ordering new chairs for my dining table. Would definitely recommend, they are very nice and will greet you even if you walk in looking frazzled, no make up and rocking yoga pants. More...

T
24 September 2015

In writing my last review I neglected to mention two of Mary's team members by name. Kimi and Sadii have been amazing to partner with. Both demonstrate a collaborative spirit and have really taken into account my tastes and input to help create a home style that is truly representative of our family versus a house that simply looks staged. Slowly, as we have guests, everyone remarks on how great our place looks! BIG thanks to Mary, Collette, Kimi & Sadii from Sofa Outlet in San Mateo for their great design skill and fun personalities! More...

R
24 September 2015

Mary helped us design our entire house including; but not limiting to, choosing interior and exterior paint colors, choosing reasonably priced home furnishings and accessories, choosing carpet, choosing custom shutters, choosing and placing wall art and mirrors. I gave her the budget and then trusted her with the rest. Overall, a great , low stress experience that did not break the bank! More...

S
24 September 2015

Mary is incredible! She sees your vision precisely when you've only told her a few words. And executes it quickly, more than beautifully and we'll within budget. I've seen her do amazing things, always with the same ease and success. I recommend her to everyone. More...

E
6 June 2015

Bought our brand new sofa here. The staff was super friendly and helpful, even when our order was messed up.

Y
8 February 2015

Don't come here expecting to buy a couch for a couple hundred bucks - Custom is in the name of the business, after all.Do come here if you're thinking of buying a couch from pottery barn or restoration hardware. They can custom make you whatever couch you want, with more options, and at a lower price. American made, if that's important to you. More...

R
10 November 2014

These people have a good eye for design.  I know there are a few cheaper "custom" sofa shops around.  But this place has an expansive showroom and the sales people have great ideas.  Which is worth the extra $ because when you're designing a custom piece IMO, professional input can save you time and money in the long run.Because of the odd shape of my room, I needed a curved sofa.  Most of the ones I saw online were $5000K.  I didn't want to spend $5K for a formal living room because I knew that we wouldn't use that room on a regular basis.I brought some photos of the couches I wanted to duplicate.  And the team spent over an hour helping me customize every aspect of the final design.  They even kept it at my budget of $3K.  Even though I don't use the sofa much, it's a beautiful piece and it brings a smile to my face whenever I walk pass it. More...

J
2 July 2014

I must say that I have had wonderful experiences with Sofa Outlet. I initially went looking for a sofa. Loved their selection of sofas and patterns. And their showroom is big and beautiful. I bought a sofa and wingback chair that I am completely thrilled with, just gorgeous. I went back for a coffee table and they had things I was looking for and actually pinning on Pinterest. Great selection. And the owner, she was so great. Helped me with design and was so friendly and helpful. If I need more pieces, I would go back yet again. More...

R
22 June 2014

This was a fantastic experience from start to finish. From the moment we entered the store, our design consultant helped us to focus on what we were looking for. She had a thorough understanding of the products and options in the store and explained them clearly. She stuck with us through our decision process and advised us well so that we made choices that worked for us. She respected our budget and never tried to get us to spend more than we wanted. Our sofa was delivered earlier than scheduled and was exactly what we had ordered with no damages or mistakes. Thanks to the help we got while shopping, it's perfect for our house and we love it. More...

J
20 May 2014

My Mother and I came in here on Mother's Day during my couch hunting. I am extremely picky about couch cushions. Sofa Outlet did not have a filling that met my softness standards so I did not buy from here. However, it's only fair to Yelp them for a few good reasons.1. We were politely greeted and assisted by the gals at the front desk. One of them (I do not remember her name but she seemed in charge) was kind enough to take me around the ENTIRE store (downstairs and upstairs) to have me sit on the couches to test the cushion comfort. I was a bit bitter and bitchy not being able to find what I was looking for and I still got the "customer = right"  attitude which I am sure was not deserved on my end but greatly appreciated. She could of just gave up on me but didn't.2. They have a huge display of couches and some other furniture. Their products are quality. My Mom has a custom made sofa set from them and loves it. Their prices are average for custom couch/furniture stores. If you want something nice expect to pay at least a moderate price. They do offer a lot of sales so look for those if you are on a budget. You can also see them on Craigslist a lot like a previous poster mentioned but complained about. Lighten up, it's called making and keeping business so they can keep their jobs and feed their families. Advertisement is part of business!3. I was mailed a very sweet card and $25 gift card for their store about a week after my visit. This was unexpected and appreciated. I had gotten a price for one couch I was possibly considering and filled out a little paper with my contact info for follow up communication if need be. That's how they got my address.. no stalkers just sweet hearts. Short review because I only had a short visit and experience here but I would recommend this place to others even if I didn't score my dream couch here. I noticed some not so nice reviews here and feel it's best you just go to the store and see for yourself. Skipping a visit here over a few sour reviews may cause you to miss out on furniture you may fall in love with.Location and parking are easy to find. Treat yourself to a piece of free Half Moon Bay salt water taffy on your way in and on your way out ;) More...

G
3 November 2013

I recently purchased a sofa from them.  They were nothing but friendly, kind  and professional.  They have nice quality furniture. I observed them being very attentive to other customers. They e-mailed me pictures when I asked for them and answered the many questions I had.  5 stars from me. More...

B
3 July 2013

My daughter found this shop when she admired a friends new sofa in Menlo Park. She suggested it to me as i was about to buy some new upholstered items for our cottage. I brought in my iPad and Pinterest and Houzz  inspiration pages. We quickly found what i was looking for and i could immediately see  the rooms as we decided on fabrics. I made just two trips to the store. I left a small deposit..everything arrived right on time and were white glove delivered, put together and placed. All packing materials were taken away. Anyone who has ordered from Pottery Barn know about packaging and the benefit of it all gone. I have lived with the sectional, sofa, 4 big chairs , California King fully upholstered bed and Queen bed for weeks now and absolutely love everything...and i am picky. I believe the total price for my items was easily 20 % lower if i had bought at pottery barn or Ethan Allen. Ethan allen has a 8 -12 week delivery. Sofa Outlet...2-3! The fact its all made here in the USA is important...and the quality of matched stripes, contrast welting and no loose threads...makes this shop  a  definite find. I will return and buy more from these wonderful women who really want to find or make the items for you. If you come with a concept..they will make it happen. Go! More...

S
3 April 2013

I have ordered three sets of couches from here and have never had a problem.  The best part is you can pick your material and styles.  The women in the shop were more than helpful about assisting me in picking out patterns and style of couch.  They all have lasted and were delivered usually within two weeks of ordering. More...

C
16 January 2013

I did tons of sofa research & finally made the decision to purchase from Sofa Outlet.  They have an extensive selection on display, have tons of fabrics to choose from & are very helpful.  Super happy to get my sofa/chaise in less then 4 weeks whereas most other places would be 6-8 weeks!!  Prices are really reasonable as well. More...

S
3 November 2012

I had been searching for weeks for just the perfect couch and finally found it at Sofa Outlet.  Collette was super nice and helpful and was able to have them build the couch to just the right specifications.  The icing on the cake was that the couch arrived after just 1 week!  2 weeks earlier than expected.  The delivery guys were very accomodating with my schedule (unlike Jennifer Convertibles).  It was a flawless transaction and quality furniture.  I wish I had come here before I ordered my sleeper sofa from Jennifer. More...

A
18 October 2012

I really can't understand the negative reviews.  Every single aspect of working with Sofa Outlet was excellent for me.I saw a couch online and went in to check it out. The girls there were so helpful in helping me select the right couch for my space, and then in helping me to pick the right fabric. Then they suggested custom pillows and they were awesome at helping me pick out colors and patterns that worked. Even though the whole thing was so overwhelming I was in and out in an hour or so.Delivery came in 2.5 weeks, with the delivery driver making great plans to meet me at home. Everything arrived in perfect condition and better than I could have imagined. I won't hesitate to work with them again.  I had almost gone to Macy's because they had a sale and for the same amount or a little more I got exactly what I wanted. And the prices were excellent. If I had gotten something similar at Crate and Barrel I would have paid double easily. More...

S
17 September 2012

I'm surprised to read some of the reviews here. I bought my sofa from this store around a decade ago, and it's been awesome. I remember the experience well. Funny (because of some of the reviews), I do recall the women in the store being a little standoffish (I was in my early-20s). They were definitely more interested in the happy couples strolling around than little old me, but once they realized I was a serious buyer, they helped me find what I wanted and pick fabrics etc. I also remember getting the sofa quickly and the whole thing being pretty easy and the price was great.I also remember the friend who told me about them saying they get busy because they were popular with interior decorators. Not sure if that holds true today though.My sofa has been well-loved and has held up very well. I'm actually now hoping I can get a matching loveseat and a new cover for the old one so they match perfectly. Cushions (down) are still as good as ever.I invest in my furniture and buy stuff from quality dealers and the Design Center in SF, and at least years ago, the workmanship here was excellent. I'll update this review once I get the loveseat. More...

J
8 August 2012

Our customized furniture has arrived! It took exactly two weeks to build and be delivered to our home. I couldn't be any happier with my service at Sofa Outlet and the quality of my furniture. They delivered and set up everything within the two hour window as promised.Our sectional was customized by adding a chaise, switching out the seats for bench seating and adding more length and depth to it. With all those changes, it was still way less than the Pottery Barn fee. More...

S
5 July 2012

I searched every furniture store from Millbrae to Belmont and Sofa Outlet was the best find. The gals are very well informed, helpful and have an eye for color/fabric choice. The time from order to delivery was only 3 weeks and we are one happy, comfortable family with our new couch and chairs. Love this place and the saleswomen. Just the best around, no doubt about it. More...

P
3 May 2012

We bought one sofa several years ago, and just got our second couch about a week ago. Both time the couches arrived in two weeks, delivered in the two hour window as scheduled. The older couch is doing fine, and the new one is even better!We added custom configurations to both couches (extra lengths and depths), and even with the extra charges for custom, the prices were still reasonable. The ladies were a pleasure to work with, and welcomed our custom requests. I am lounging right now on our oversized couch. It was made to our exact measurements, to fit our room. It is very comfortable. There was an outgassing at first, which dissipated with several days of open windows. This is not unique to sofa outlet, but to most new upholstered furniture.I would not hesitate to send anyone to Sofa Outlet It's fun to design your own couch, and get in a few weeks! More...

B
14 September 2011

Visited this store this week and found a large  selection , helpful service and competitive  prices .The owner has great taste and knows what would work best in the space i have. I had heard good things about this store before i saw their negative reviews on yelp.. I am glad i did not rely on these reviews. This is a quality store. More...

L
12 June 2011

We just got our sofas this Friday, and they are GORGEOUS. Take your time to choose from the different configurations and fabrics, and you can have a really customized sofa in about 10 days! Of course all the additional features do not come cheap, but you get what you pay for. The ladies were so nice to my daughter, that any mama to a 3 yr old would really appreciate, after 2 hours in a furniture store! I was helped by Samantha and she was great. Obviously, this is a furniture store, and you don't go there to meet life long friends, but the ladies were polite and very professional. And for a great burrito go to the place next door :) More...

L
18 May 2011

We have now purchased 2 sofas and an ottoman from Sofa Outlet (5 years apart).  They are knowledgeable, friendly, and have a fantastic selection.  In addition, the price cannot be beat for what you get.  My husband would not buy a sofa without sitting on it first.  Sofa Outlet has a huge selection to try and then they can customize to whatever you need.  They advised us on size, color, style, etc. and hit the spot dead on.  I would not go anywhere else for the quality, price,and service you get here. More...

F
5 March 2011

Before finding this gem I had been to no fewer than 10 furniture stores from San Carlos to Berkeley. I wanted quality and pieces that I would feel comfortable sitting on. It took me nearly 5 months to find the condo sized sofas that I found here. The first time I drove from the city with a friend and left knowing that I would be back--soon! Three days later, I was there perusing both showrooms. All of the employees, and that includes the owner, are fabulous! If you want help, there it is. There is no pressure to buy a thing. Clearly,  to run a business like this, it takes a special "people" person to put together the team. They are fun, knowledgeable, and really listen to what your specific taste and needs are.  I brought in my room dimensions and they asked me all of the right questions: How many people do you entertain; how do you prefer to sit etc. I was thrilled to find that I could choose between 3,000 fabrics, but I did not have to choose! Sitting right there was the perfect sofa in a light sage, almost beige in some lighting, in a wonderful cotton fabric. The quality of these made in the USA pieces is fabulous and at very affordable pricing. I could not be happier. While I have never been a fan of a sofa bed, this one is really quite comfortable.I'm not sure how this place received even one less than positive review, but my experience was wonderful. Kudos to the owner for choosing such a unique group of people and for treating them so well. Everyone there is clearly happy, which for me as a consumer speaks volumes. I was told that my sofas would be delivered in 3 weeks and just 2 weeks later they were here. The delivery cost is nominal and the delivery people were great. Keep a few $20 bills on hand for a tip---they deserve it!Seems to me that people who like to whine will whine no matter how good a company is!!! If it is quality and customizing that you are looking for, look no further than the Sofa Outlet. More...

L
1 March 2011

Just received my beautiful dresser from Sofa Outlet today! The quality, price and service were amazing. The staff was very helpful and found me a great deal on a piece of furniture with amazing quality. Very fast delivery as well. I could not have had a better experience here. I highly recommend them! More...

J
18 March 2010

Bought 2 couches and an armchair. Deals were great. If I need more furniture, for sure... I'll go there again.

D
28 January 2010

After shopping at a bunch of furniture places the hubby and I finally settled on a sofa that we both liked at Crate & Barrel. Unfortunately when I got our ideal set-up priced out, we immediately veered into Beyond Budget Land. This is actually where I must give credit to my hubby's mad craiglisting skillz. He found Sofa Outlet (SO) through a posting on CL and suggested I check it out. I dragged the kiddo out there and was pleasantly surprised to find a small but jam-packed showroom full of sofa knock-offs - I mean recreations - including ones I had seen at C&B, Pottery Barn, Room & Board, and all the other usual mid-range suspects. In addition, the ladies that work at SO were super nice to me and the kiddo as they talked to me about the different sofas I was interested in, materials and eventually pricing out all the configurations I was interested in. Never once did they complain about my kiddo who was crawling all over the place. The story finishes with a happy ending. First, I didn't need to go back after we made the decision to purchase. I simply called them and they spent about 15 min. on the phone with me and were very thorough with getting the order down right. We ended up spending a little over $1000 for a large sectional (we saved about $2000 on the C&B version). Second, I get a call that our sofa is set to deliver three whole days early! The movers were very polite to me over the phone and in person. They were also very gentle with the sofa as they carefully brought it in through the front door. Third, it's a year later and not only is the sofa still super comfy and structurally almost-new (with regular cushion rotations), but we're still constantly getting compliments on it. I've even referred some friends over to SO. Great experience. I won't hesitate to go back to them for future purchases. Check out their showroom for other furniture including bed frames, ottomans, coffee tables and any other "finishing" furniture. More...

J
3 July 2009

We were seeking a new sofa for the TV room.  Having purchased sofas from Black Sea Gallery and Pottery Barn over the past 3 years, I guess you might call us somewhat informed consumers.  We stuck with their main lines of products. This limited some of the flexibility but also addressed two main concerns of ours.  1.  Is it made in the USA?  Yes, constructed in SoCal, hence a possible delivery in two weeks.  And 2. could they deliver in a timely manner, in time for an upcoming party?Although the original estimate was two weeks, we received a call a few days after the order and were informed that our fabric was backordered.  Delivery would be more like 4 weeks or more.  Yes, I was peeved as I likely would have bought a different sofa I like better at the Macy's furniture store up the road from them, with a 6-week delivery time.  Sofa was finally delivered in 5 weeks.  Delivery team was extremely courteous.  And the product is excellent. It's comfortable, the right amount of detail which we specified, and really at least as nice as the other sofas we purchased for 25-50% more at the other stores.   Overall, I am very pleased with our purchase. More...

J
11 November 2008

This place was recommended to me by a friend who was very satisfied with his couch from Sofa Outlet. Upon reading some of the reviews here, I was worried, but decided to make the trek to check it out anyway. Our mission:A "U" shaped sectional with a chaise. Preferably deep. Microfiber. Oversized chaise, and high back. Hardwood frame. A high level of "sleepability"~$3000My wife and I checked out many furniture stores, and found Sofa Outlet's selection to be top notch. And, despite what others have said, I found the salespeople really friendly and helpful. They were quick with a quote on a variety of configurations. A couple weeks later, and lot more couch shopping, we decided we'd go with Sofa Outlet IF they were willing to work with us on the price. We sat down, finalized the configuration and decided on a material. Finally, we talked cold-hard cashish. With a magic pencil, the price magically met our price requirements and we were in business.We paid a 50% deposit, went home to sit on our droopy, tattered old couch for it's last few weeks.Three weeks later, as promised, our massive new sectional was delivered and installed. The delivery guys were very nice, and were exceptionally careful with a truly massive piece of furniture.We've been living on our couch for the last few weeks, and really fallen in love with it! It is everything we wanted and more. If there is any criticism to be made, the corner cushion feels a bit smaller or lower, so it feels a bit sinky in that particular corner. But, that is a very comfy, cushy corner indeed. I suggest before you write off Sofa-Outlet because a couple people had horrific experiences, give it a shot. You might get lucky and have an awesome experience AND get a phenomenal sofa too!*I only briefly spoke to the presumed owner, and she seemed perfectly cordial and friendly. More...

A
12 March 2008

Needed a new couch and was finally able to put to good use many years of couch potato experience.  Wanted an especially deep  sectional couch. Spent a lot of time doing research (Consumer Reports and so on).  looked at national stores like Ethan Allen and Costco and even some wholesalers.Settled on Sofa Outlet for a few reasons:* Well reviewed* Neighborhood store* Known for fast turnaround - 2 weeks for a couchThis is not a chain store.  If you want slick salespeople and a staff handling everything, go somewhere else.  This is more of a mom-and-pop store: everything is more personal.They make their own furniture and offer aggressive warranties.  This was an area of concern because quality can be uncertain with special order, no-name products.  The stated quality was exactly what we would find at an Ethan Allen and what Consumer Reports said that we should look for in a couch.  The price was reasonable for a very deep (43") made-to-order couch.  The biggest selling point was the less than 2 week turnaround time.  Hard to believe: high quality, made to order, in 2 weeks.The couch was ready on time and delivered on time.The quality was outstanding - much better than what I saw at the chain stores.  Better quality, slightly better price. Very, very pleased.There was one issue which was handled professionally by the owner.  Thought both the drop-off AND the pick-up fees were included and they were not.  Called and after some discussion, she stepped up and did the right thing. More...

A
17 December 2007

I purchased an almost identical sofa that I wanted for almost $500 less than I had seen it at other places.  The staff was nice, and very helpful in picking out a sofa that would fit my style. So many choices! This was my first big item purchase but it turned out to be a pleasant purchase. They also let me make a partial payment until the item was delivered to the store...This was over 2 years ago, and the sofa is still in great shape!  When I am ready to purchase a new one, I will for sure be going here! More...

J
10 November 2007

MY LAST UPDATE:Got our sofas delivered this morning. Was originally told that it would take 2 weeks to get our sofas, but got a call on the 13th day (yes, we count. ..after being through hell with Black Sea Gallery, you would too!) by Hector, the delivery guy to schedule a time on that Tuesday (today!).  He scheduled us for delivery at 7am (perfect since we both still had to go to work)..Hector called today at 6:50 and said he'd be there in 15 minutes....didn't show up until maybe closer to 25 minutes, but when they arrived, they brought in the sofa, love seat and the reversible ottoman piece, unwrapped and took out the staples that held the plastic on...cleaned up and were outta there by 7:30! It didn't take them more than 10 minutes to do all of that. They were kind and considerate of our space.  AND THE SOFAS ARE BEAUTIFUL! We can't say enough good things about the Sofa Outlet!MY UPDATE:We finally purchased our sofas! We took a couple more visits before finally deciding on which sofa in which style, length, color, fabric, etc we wanted.  The reason it took so many trips (really, just 3 in total) was because there are SOOOOOOOO many great choices and for two indecisive people, we had to take baby steps!These sofas are truly customizable...to give you an idea on what you can do...first you start with the style of sofa (arms, cushions),then you can do customize the length and depth to the sofa,then you can customize the look of the cushion (bench or individual, tufted, piling, etc), then you can customize the type of fabric (microfiber suede, microfiber weave, cotton, etc)then you pick the color of fabric (sooooooo many!)and last but not least, the color of the wood on your sofa.We finally decided on the Stala design with a reversible chaise in a Mocha microfiber suede fabric with Espresso Wood.  And through the whole process, the staff is very knowledgeable about sofa construction as well as design and what looks good together.  They are a very patient staff to say the least and so very personable too.  The cushions have a 12 year warranty (all of the sofas we've looked at outside of the Sofa Outlet don't have ANY warranty on cushions!)and the frame has a LIFETIME WARRANTY!! (go anywhere else...macy's included...and they only have a 3 year warranty...which you pay extra for!!)The best part....2 week delivery period! All in all, a great price for a truly custom sofa....would HIGHLY RECOMMEND to buy your sofas here! (they also sell furniture, rugs and have interior design services) More...

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