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About

Custom Audio Video in Bluffton, SC is an industry leader in technology solutions for entertainment system and home integration needs. For more than 22 years, we have been providing exceptional service across the Lowcountry region of South Carolina and Georgia, including Hilton Head, Bluffton, Beaufort and Savannah.

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Reviews (56)

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Gail Znachko

25 July 2019

We have used Custom Audio Video frequently over the last 20 years and have always found it easy and enjoyable. All the audio/video design and work was done for the home we were building. Custom Video has always been flexible and willing to work through projects with us. Most recently they have helped and supported us in a difficult situation with motorized shades bought elsewhere. Problems and difficulties with the company over equipment needed were difficult but with the help and tenacity of Custom Audio we were able to find the needed parts and they were able to fix the shades to our satisfaction, We so appreciative and grateful. More...

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Harry Mellon

30 June 2019

Have been a very satisfied customer for over 20 years. I rely on their technical expertise to maintain my A/V system and home theater. I could not be more pleased with their responsive and professional service. More...

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Bob Pavlacka

17 May 2019

Outstanding customer service and quality technicians make Custom Audio Video my pick to do business with in Bluffton and surrounding areas. I have used two other competitors in the area and they both have lacked the expertise of Custom Audio Video. Scott Elliott has always taken the time to answer my questions over the phone and has given me prompt service to address any problem that needs a professional technician. I highly recommend Custom Audio Video for all your Audio and Video needs.Bob PavlackaBluffton, SC More...

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Joseph Lenahan

7 May 2019

These guys are fantastic. Do not waste time with anyone else! From start to finish my experience was wonderful and I am a persnickity A/V consumer. The installers also straightened out my wireless setup at no extra charge saving me about 50 bucks a month! More...

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Cathy Manion

7 May 2019

Sandy & her team did a top notch job both designing and servicing our smart home systems. She takes personal ownership to ensure client satisfaction, and has compiled a great team of knowledgeable & responsive professionals. I highly recommend CAV.

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Peter Howell

7 May 2019

Outstanding service, professional staffing and honest dealing over many years are the hallmarks of my relationship with CAV.

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Henry McCray

7 April 2019

Have worked with CAV for the past 15 years...Their expertise is second to none and they work to find a custom solution unique to every client...Their associates are knowledgeable, dependable and most of all genuinely nice people to work with! More...

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Kathy Alven

7 April 2019

We are very pleased with the TV/Soundbar/Receiver installation done recently in our home by CAV. Luis and Paul did a great job. They were SO neat! Never would know they had spent the day with us. And, they were very tolerant of Toby (dog) who seemed to be underfoot every time I turned around. In addition, Scott has been so patient answering my emails with detailed explanations. CAV has a great team and they have a great top dog, Sandy. More...

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Dennis Flynn

7 February 2019

Great job!! We had a difficult situation because the TV built-in space was previously customized and noone makes TVs that size now. CAV solved that problem and installed the perfect combination of audio-visual components. It all looks and sounds great and we are very pleased. Our sincere thanks to the talented folks at CAV. More...

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Chris Meier

7 February 2019

I had a great experience with Custom Audio Video recently when I installed Lutron automatic window shades. I appreciated their patience and clear explanations whenever I had questions. They were wonderful in doing the best they could to meet my needs, and help me understand the process of having a smart home. More...

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Vail Shipley

7 January 2019

Having used CAV to update the AV system in a vacation home Sandy and her team were the obvious choice to handle a full wire and install at our new construction on Daufuskie Island. We requested wide range Internet, phone lines, gaming outlets, zoned speakers throughout, multiple TVs, Control4 smart system. The whole team was delightful to work with. The estimate was thorough, and there are no surprises with hidden fees. I never felt silly asking questions about tech items. We also had CAV install electric shades that are controlled by the TV remote remote, a touchpad or our phone. Jonathan set up all our electronics and showed us how to use everything. If I forget my lesson or get stuck I know I could call Charlie or James and they would figure it out. They show up on time and clean up before they leave. Who else does that? Highly recommend Custom Audio Visual. Professionalism at its best. More...

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Craig Christiansen

7 December 2018

I don’t know whether CAV is the least expensive option, but they have outstanding customer service and support. When it comes to audio/video systems being the best is likely the most cost effective. I have referred CAV to others and they have been equally satisfied. More...

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Tim O'Connor

7 December 2018

Custom Audio Video's tech rep was prompt, courteous, knowledgeable and proficient. We've used them for new equipment and software issues and I recommend them highly.

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James Turk

7 December 2018

We have been customers of Custom Audio Video since 2008. Their employees are cordial and highly competent and their service is excellent. Each time I've called upon them to update our system or walk me through a reboot or repair it has been hassle-free and always a pleasant experience. Custom AV has a great team. More...

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William Thorpe

7 September 2018

Sandy Benson and the entire crew at Custom Audio Video have provided for me the highest level of professional courteous and timely service over several years.I know of no other audio/ visual company that can match the quality and dependability of CAV. More...

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Richard Drews

7 September 2018

I can report favorably about my experience with CAV. A customer/client for the past 3 years. From installation, to advice about electronics, to follow up service, I would not go elsewhere for my Audio Video needs. I am impressed with their knowledge and expertise. Also the attitude and culture of being able to work with the customer and to understand that not every situation is like every other situation. More...

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Joe Highsmith

7 August 2018

Top notch products, top notch knowledge, and top notch service.

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Mario Incorvaia

7 June 2018

So very excited that longtime Hilton Head Symphony Orchestra sponsor Custom Audio Video (Sandy Benson!) continues to help us with guidance and support to advance our plans to move into our new space, Soundwaves. Come hear/see us next season and experience not only our great Orchestra but the incredible work that CAV does! More...

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Betsy Reynolds

7 June 2018

Custom Audio Video is a super company. Jed and Scott were great to work with & analyzed what had to be done in my home perfectly. Stephano and James were the techs that did the work. I think they are geniuses. I am totally pleased. Job well done. Betsy reynolds More...

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Marty Gleason

7 June 2018

I have used CAV for 10 years and continued to be impressed by the quality of their personal and there attention to their clients. They are quick to respond and very often it is the same day. I would recommend them to anyone. They are a “ Class Act “ More...

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David Masteller

7 June 2018

Outstanding service! Great, knowledgeable, and friendly staff! Everyone at Custom Audio Video has shown time and time again that they really care about the community they are a big part of! You can't go wrong with them. Highly recommended!! More...

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Michael Dillon

7 June 2018

We have been through 2 other Control4 service companies who failed us miserably, but Custom Audio shared what was wrong, and fixed it, Matt was great. They are knowledgeable and thorough. Great people!!!! More...

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Bob Harris

7 June 2018

Have been using CAV for about 1 year. Very professional and courteous service whenever you interact over the phone. Their technicians who make house calls are excellent. I wish we had used CAV from the beginning. More...

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David Sewell

7 June 2018

Always exceptional product, install services, and most importantly customer service; A valued long-term partner!

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Will Mayhall

7 June 2018

15 years, 2 houses, and lots of new technology, but just one firm - CAV. Nothing is more important than having a reliable organization that you can trust for the long term. Believe me, I know - we are on our 3rd firm at our house in NJ, and it's like starting all over each time. With CAV, it gets done right the first time, and when you want to upgrade (like 4K now), they know what's needed and can give you an accurate quote up front. We're fortunate to have them in this area. More...

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Mona Huff

7 June 2018

Custom Audio Video designed and installed all of our A/V and Internet systems when we built our house. They have continued to help us update our systems as needed. The staff is very knowledgeable, thorough and courteous. I would highly recommend them! More...

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George Haslam

28 June 2017

Fantastic customer service. Very knowledgeable,professional, and polite staff.
Sandy Benson was an absolute pleasure to work with me in a timely manner.

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gail pamula

27 June 2017

Their professionalism, knowledge and work quality were excellent. They were on-time, very courteous. Prices were very reasonable. They did an excellent job and answered all concerns and questions. I would not hesitate to recommend them for any project. More...

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Glen Pilon

7 June 2017

We have had CAV do a number of jobs for us throughout our home AV system, and they always do terrific work. A very professional company with great technicians.

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Luna Park

7 June 2017

While building our new home in Palmetto Bluff, we interviewed more than a few AV businesses. We selected Sandy and her team @ Custom Audio Video and have not looked back. The installation process was smooth and the after-build service has been excellent. We did have some needed adjustments to our systems but they were all handled reasonably, efficiently, and professionally. I highly recommend them for any Audio/Visual project. More...

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Bob Berkman

7 June 2017

Staff was thoughtful, responsive and knowledgeable. They were determined to get the problem handled. They requested help when they encountered an issue that needed specific expertise.. Scheduling worked with me to get support as quickly as possible. More...

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Laurie Laykish

7 June 2017

Custom Audio and Video recently completed a state-of-the-art sound system and two of our offices. The work is outstanding and they really go above and beyond when it comes to service. They seem to have all of the latest technology but can explain it in a simple to understand way. Will continue to use custom audio for all of our needs! More...

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Jim Mahoney

7 June 2017

Custom Audio Video was very professional and did a great job on the work on our house

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Tom Parker

25 May 2017

In practicing architecture for 35 years on the island it is critical to have team members that can be counted on to meet and exceed our clients expectations. Custom Audio Video has done this for us every time we recomnd them to our clients. More...

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John James

23 December 2016

We have been customers of Custom Audio Video for almost ten years and have been greatly pleased with the quality of work and service.

CAV did the entire installation of equipment for our home. The equipment which they recommended has been durable and of a high quality. Over time, we have upgraded to add streaming service and newer technology. CAV has been excellent in providing options for our consideration, based on our interests and use.

Their staff is knowledgable, highly professional and very considerate of our home when they are working here.

We recommend CAV very highly.

John James
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John Black

2 December 2016

Custom AV installed complex home audio/video/digital systems in my house two stages adapting older technology that was previously present and seamlessly incorporating new technology. I work from home and must have simultaneous access to several programs that include medical imaging, so I need internet speed and reliability. The local cable provider was unable to solve issues with both until Custom worked directly with them. This was beyond excellent customer service!

The knowledgeable system designer listened to my needs (including ease of use) and budget and thoughtfully researched each component. The technicians always arrived on time, did their work and patiently answered all my questions.

I could not recommend this company more highly.
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Chris Trojnar

22 November 2016

I have been working closely with Sandy and her team for several years now. They run an exceptional business with talent, support and integrity in all facets of what they do. I would strongly recommend using Custom Audio Video on any project, large or small. Simply fantastic! More...

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Ken Kroupa

21 November 2016

Custom Audio Video designed and installed the lighting and sound systems for our home ten years ago and has provided excellent service and advice ever since. They are extremely professional and go the extra step to be sure that we know how to most effectively utilize all the features of the system. Sandy selects only the best technicians and sets a high standard of performance. Whenever we need service or have a questions they are right there for us. We highly recommend Custom Audio Video. More...

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Charles Norteman

18 November 2016

I highly recommend Custom Audio Video for all your video entertainment needs. From friendly knowledgeable advise in planning your electronic entertainment needs to custom expert installation, Custom Audio Video excels!

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James Willard

17 November 2016

I built my home in 2002 and hired Custom Audio Video to handle the design and installation for all the electronics and entertainment in our home. They did an excellent job and went beyond my expectations. In the last few years I have had them review and upgrade our system with latest technology. They have provided us with a flexible and reliable system. I continue to use them for service calls and maintenance. They are reliable, dependable and their work is fairly priced. Sandy Benson is the owner and is very customer service oriented. Also, she and her Company give back to the community by hosting charitable events at the Company office location. Consequently, I can highly recommend Custom Audio Video as they are professional, knowledgeable and provide high quality work. More...

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abbisaab

17 November 2016

Absolutely the best Audio Video company I have ever worked with. Extremely knowledgeable, superior workmanship, outstanding customer service. I highly recommend this company!

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William Thorpe

17 November 2016

Custom Audio Video has performed numerous projects for our home over several years. They have not only performed the highest quality work but they have been the most knowledgeable and professional company with which to work. They listen carefully and they care. They get the work done on or under budget, on time and with no damage to the home. The result is excellent work done by people who become your friends. You go back repeatedly for more projects because they not only do great work but they make the process fun.

I recommend with out reservation and with great enthusiasm and experience Custom Audio Video for any audio visual needs you might have.
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Glen Pilon

16 November 2016

Sandy and her entire team do excellent work. The technicians are extremely professional, courteous and highly qualified. I would strongly recommend Custom Audio Video for any project. More...

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Robert Mason

15 November 2016

CAV provided configuration, implementation and continued support for the original 6-figure entertainment, communications, whole-house system. Designers worked to conceive a personalized system which included televisions, telephones, high speed internet, and Apple TV, available in all rooms with individualized room controls. The most recent project provided a state-of-the-art upgrade to 4k technology and improved internet access. It was a trouble free experience, with a very knowledgeable team of professionals. Highly recommended. More...

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Tara Cooler

15 November 2016

We've had the pleasure of working with Sandy and her profession group a number of times and have never been disappointed. They are an innovative group who stay on top of trends and are consummately knowledgeable about the products and services they sell. Not only are they good at what they do in their industry Sandy is a champion for local causes and is one of the most generous "community minded" people I've ever come across. More...

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fiore843

14 November 2016

We have used CAV in numerous homes. From initial wiring to components, and service.
The work has always been outstanding, and they use only the finest components.
They also stand 100% behind their work.
Great company!
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jhughey35

4 August 2016

I have worked with Custom Audio Video for the past 5 years on over 20 Projects in Palmetto Bluff. They have always done an excellent job with communication, quality and service. From walks with homeowners to rough-ins to final install, their team is very professional and a pleasure to work with. More...

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Robert Mason

7 June 2016

Always outstanding service and current with new technology.

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Mike Calvert

7 June 2016

I want to comment about the great service Custom Audio Video provided on our audio/video system that was installed in the home we built in the Fall of 2012. There were several issues with the original installation that were never fully corrected. After several attempts to correct our problems with the original installer I decided to contact Custom Audio Video. Charlie Dray came to our home, diagnosed the problems and came up with a plan of action that included rewiring and re positioning all of the components along with installing a commercial router. Within the next few days a crew of three men along with Charlie came out and made all the changes required in about seven hours. The crew was very professional, polite and worked extremely well together. Before your CAV crew left, Charlie explained how everything worked and answered any questions I had.It’s such a pleasure now to watch television or listen to music without encountering a problem or having to reset the system.I have already told other friends and neighbors about your company and great service. I’ll continue to do so in the future. Charlie supplied me with a handful of business cards which I’ve handed out to prospective customers. By the way I’ve only got two cards left, so I’d like to get a new supply at your convenience. It would be nice if there were more companies, like Custom Audio Video in the Lowcountry.Thanks again,Mike & Elsie Calvert More...

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Dan Dickey

7 June 2016

A great experience. Custom Audio and in particular the techs Charlie Dray and Scott Elliott were amazing. They took the time to trouble shoot and restore my audio and video system from a problem a less than professional company caused. They were on time and completed the project quickly. Custom Audio is a very professional company and I would highly recommend them. More...

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cemanion

31 May 2016

I'm delighted with the work CAV did for us in designing and implementing our new "Smart Home". Their scope spanned TV, Speakers, Sonos, Security, Cameras, Smart Locks, Thermostats and lighting -- all managed by Control4. Their staff is extremely knowledgeable and professional. By definition, these projects are tricky and very temperamental during installation and initial burn-in. Throughout, CAV assumed overall ownership of all problems and delivering us an outcome we'd be happy with. This has stayed true 6 months after the initial installation. This service orientation is no surprise given Sandy Benson is a highly engaged owner, committed to ensuring CAV's clients are delighted. We enthusiastically recommend CAV! More...

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Ellis Construction Co., Inc.

20 April 2016

We've had the pleasure of working with Custom Audio Video on several projects and believe they do an outstanding job from start to finish. In this fast changing world of AV, Sandy and her staff are thoroughly versed with old and new technology and work with their clientele extremely well by taking the complexity of what they do then break it down to the perfect level of understanding for each individual client. A class act! More...

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blibert93

27 September 2015

I initially hired Custom Audio Video to fix an issue created by another vendor. The technical team had the knowledge and experience to do complete review and fixed the issue. I have added products and services since that time and found all members of the sales and technical team to be knowledgeable, professional and on time. Their training was excellent and the products and services were on or below the projected budget. More...

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neilgordon

25 September 2015

Custom Audio Video is in the forefront of media and smart home technology. They have complemented my home designs; with theatre rooms with captivating 3D sound; enhancing lighting with scene lighting for simplifying switching and eliminating large gangs of switch using key pad or Phone App options. They program the audio, video, & lighting systems to make them user friendly. I do not hesitate to recommend they visit their extensive showroom.

Neil Gordon
A.I.A., NCARB
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jeffboetticher

25 September 2015

Be advised that over the years I've had the pleasure of using Custom Audio Visual in a number of homes, rental properties and my business. I could not be happier or more pleased from start to finish the services and the products exceeded my expectations...simply stated they are the best of the best and deserve your consideration,
I'm confident that after your experience you'll agree. The expert help in selecting the required products for my application was seamless and value priced...the installation was professional, quick and comprehensive...the techs were polite, neat and well trained in application, installation, and demonstration...they explained everything and showed us how it worked (most helpful)...Since we've used them for over a decade I can confirm that they stand behind their work and products completely! Sandy Benson runs a first class operation in all aspects of what she does...from TV's stereos, alarm systems and phones there is none better. She knows what she's doing and has demonstrated it over time...Custom Audio Video gets my highest rating and praise as a supplier of choice...They Don't disappoint!
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jshepar

25 September 2015

From the original design to the installation and the occasional repair this has been the most professional and responsive group of professionals I have ever dealt with. They always go above and beyond. They epitomize the words stellar service. Sandy Benson the owner sets the standard and everyone gets it.

I have nothing but praise for CAV. They respond to the customer in some almost impossible ways. Their dedication is amazing.

It is a pleasure to pay their bill, which about says it all!!
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