Counseling Centers of Spokane - NorthWest Counseling Center

I was seeing a lady for over a two years. I was going to help me with my PTSD. The therapy was adequate as far as fallowing steps in a book to help solve my issues. However there is a lack of personal interaction. I asked my lady why she didn't make suggestions or offer ways to deal with issues in my life. She simply said she was not allowed to give suggestions. I told her I thaught that's what counseling was about, to offer help or a point if view I could process. All I got was a blank stare and ofcourse no help. I was going to leave this colt like regime but reconsidered do to the fact I didn't need thier help or opinions and since I had been going there a while before I had made this discovery. I had also picked up on my councilors lack of presence in the room for my time. Not to mention lack of experience in personal communications. To sum this up one day I was told I had agreed to do video counseling, which I had not. After I did my video counseling and after I spent 43 min telling my lady about how lonely I was and depressed, a very real and sad place for me, I asked why the video therapy. She said how sorry she was and she was going to tell me before that she had TALKED IT OVER WITH THE OFFICE STAFF and determined it would be better for me not to come in because my building had a bed bug outbreak. I was speachles and hurt that after I said I had no one to talk to just 2 min before my heartless councilor turned me away from counseling do to a thing she heard me say in a session but was not fact as it concerned me personally. I was also upset because she deemed it not worthy enough to talk to me first about it. Sealing the fact she was incapable to ever be a outstanding counselor. Then we get in the legal aspects of her crime, HIPA. WHY DID HER AND THE OFFICE DESIDE I WAS A HAZARD TO THiER EXISTENCE? THE LAW SAYS THEY CANT SHARE THIS INFIRMATION AMONGST THEMSELVES. I made an appointment to talk to the head guy. And cancelled any other appointments with my lady. A week later I showed up to find the Doctor canceled my meeting with him and I was rerouted to a lady who's qualifications was to be a owner. Her first act was to tell me no one there EVER breaks the HIPA rules( ofcourse to save her ass and anyone else's) I asked why my counselor would tell me that the office had all desired to have me do video sessions and not come in. She said she doesn't know and she should never said that. I'm thinking to myself, this lady is pacifying me and ain't going to do anything about it. She looked me in the eyes nodded alot like she understood my problem but at the end she wasn't going to do anything about it. She asked if she should fire her and my answer at first was no but she should counsel the lady on how to be a nicer member of their team. But shortly after I said no she shouldn't be fired I changed my mind to she should be fired do to the facts of what she said what she lied about( if infact she didn't discuss my problem with the entire office) So I asked why she would want someone who cared less about me and made me feel small and unworthy by getting me out of her office by using bed bugs as a reason. I wanted to also know who else they had baned from thier office for such a reason.(Because it's a Rights thing if they chose to alienate me for any reason they would not hold anyone else to the same standards. Like if I was black or gay a male or because I was too tall) The owner lady stoped bobbing her head to tell me they liked the ladies conduct and had no other complaints so she would stay. I told her that was fine because im certain I wouldn't be the last. I was to stay there to complete my therapy but was on hold till a new lady begun working there. I had asked for a written apology from my councilor and a report on all my sessions I had with her to see what she was saying and because they were mine and I wanted them. Two weeks later I got two days of counseling in an envelope nothing more, like a told them I wanted. I'm still waiting 10-12 weeks later for an apology from my councilor. And have not had a call to schedule an appointment with a new councilor.
They have been consistent on being a place of selfishness and money grabbers. Which I have reported thier careless actions of HIPA violations and charging insurance companies for work they did not provide. I believe if they want to keep the lady who has caused me so much more depression and feeling of worthlesnes as one of their representatives then thier existence is equally a fraud as she is. SHAME ON NORTHWEST COUNSELING FOR THIER LACK OF CONCERN TO THOSE WHO COME IN NEED OF HELP AND FIND IT BETTER TO BE A STAIN ON THE COUNSELING PROFESSION. More...

Amazing people and very inspiring I would recommend this place to everyone. And Jackie is a amazing counselor.

Reviewed on Google Maps

Jessica has been so amazing to work with. I've gotten further with her than any other counselor I've worked with. When I started seeing her about 5 months ago, I was a shell of my former self, I was unrecognizable, suffering from trauma, I was moments away from a complete breakdown or worse. A friend suggested trauma therapy, and from there, I found Jessica. It's an awesome experience to use different forms of therapy to heal. I am amazed at how far I've come, it felt like there was nothing that would pull me out of the raging waters. She tossed me a life preserver, and is helping me process life's trials in a safe, caring environment. More...

Reviewed on Yelp

Career Air Force NCO who has the skill and empathy to assist troops with service related issues and moving into relationships and the work force. Give them a try.

Reviewed on Facebook

Roger Yoder has helped me a great deal. Always a professional but also so easy to talk to there's no intimidation factor. Definitely recommend.

Reviewed on Google Maps