Clayton Hotel Cardiff

loved it,fantastic service,glass of processco soon as we arrived followed by 20% voucher to use when ever we liked in hotel for drinks and colleagues were very helpful and friendly.
hotel was lovely and clean and view was great from room.
would highly recommend as its steps away from town centre and stadium which we stayed to see ed sheeran in concert. thankyou will be visiting again. More...

Reviewed on Facebook

Amazing hotel and staff we have just returned home after a 2 night stay on my first night I fell ill with back pain as I am awaiting a operation I was in agony and could not move off the bed the staff were amazing and went out of their way to help I can’t thank them enough as I was screaming in pain all night I am definitely going to return there when my back is sorted. Thanks again .

Reviewed on Facebook

Had such a friendly welcome and when they found out it was my husband's birthday they upgraded our room. Wish i remembered the lovely receptionist name. Lovely view over the city too and a great coffee machine in the room. Thanks for making my hubbys birthdy extra special. Will definitely be back!! More...

Reviewed on Facebook

Just recently back from two nights stay in Cardiff. I was not curtain what to expect and because I work in hospitality I try not to read reviews beforehand. Our experience was amazing. The closeness to the train station was ideal as I was traveling with two young children and heavy bags. The check in was quick easy and the lovely person on reception got my children a small activity pack each when she spotted the two children. We got to our room on floor 9 with a view of train tracks, waterfall roundabout and in the distance the water. Bottled water, tea, coffee, body wash,towels and shampoo/conditioner all in the room. We could hear showers and hairdryers in other surrounding rooms and people using ice machine as well(but this was neer our door) and train noises but non of these were an issue for our stay. Breakfast was great plenty of everything available. Waitress/waiters on the ball with clearing dishes and plates. We ate one evening and everything was fine and nice service. They brought out my children's pizza first so they could have time for it to cool and so they weren't waiting as long. Prices were as you expect in this type of establishment. Both shower and bath were great no issues with water preasure. Nicely stocked vending machine in lobby with a selection of sugary snacks and drinks. I am on a road to reducing my personal waste at home and on the go and good you see you are making small steps to do the same as a buisness and hope that is within the whole franchise of hotels. The water bottles and other eco consious items and practises were noted and were appriciated. Housekeeping worked perfectly around our abundance of bits and bobs we had to travel with. Thank you to all the staff we encountered and for the people behind the scenes. More...

Reviewed on Facebook

It was my first time at the hotel. I went for afternoon tea with my sister and 2 daughter's. The staff were fab polite friendly and couldn't do enough for us. So we have booked it again for around sep/Oct keep up the good work. Plus the afternoon tea was lovely. More...

Reviewed on Facebook

Great staff, apart from one miserable lady on reception. Nice rooms and food. Bath tap in room 1111 is like waiting for Christmas to come when waiting for the bath to fill and the bed isn’t the comfiest I’ve ever slept in. Facilities are good and the food and drink are not too expensive. More...

Reviewed on Facebook

Just held my sisters Baby shower here on Saturday. Have to say excellent service from start to finish. Sue Carde was fabulous very helpful from booking the room, afternoon tea, help with dietary requirements. The staff on the day were friendly very helpful nothing was too much trouble let us in early to decorate the room and the afternoon tea was fantastic everybody who attended really enjoyed the event

Thank you so much for everybody involved in making the event really special More...

Reviewed on Facebook

Had another event at the Clayton on Sat and as always they delivered. Excellent service, nothing was too much trouble. Delicious and outstanding food, hats off to the chef. Fabulous room with amazing views and Fantastic value for momey. They always cater to what you want/need and nothings too much touble for them. Sue and Carl go the extra mile as always. Cant wait for my next event in 2 weeks �� More...

Reviewed on Facebook

Had a superb afternoon tea here with a Groupon voucher. It is a little more expensive than other establishments offering afternoon tea on Groupon but it is well worth it! Everything was beautifully fresh and tasted as if it had been made on the premises by talented chefs. There was more than enough food and neither of us managed to finish everything. The service was excellent and it is good to know you can have as many refills of your teapot as you require. The teapots (one each) were a good size and the tea arrived piping hot and stayed hot for long enough to empty the pot. The tea was Twinings Breakfast blend, my favourite, as it doesn’t stew. There was also plenty of milk provided. All in all, I couldn’t fault afternoon tea at the Clayton Hotel and will definitely recommend it to friends. More...

Reviewed on Facebook

My friend and I stayed here for an Ed Sherran concert. The hotel is fantastic! Excellent customer service and prompt check in. We had complimentary prosecco and biscuits while we waited in the short que! Our room was lovely, great size and spotless! We were very surprised to find a bottle of champagne on ice waiting for us and also a box of chocolates! A lovely touch, thank you.
The restaurant food was also excellent and with room service.
Hotel location is perfect, very close to everything and a 24hr car park at the train station is just 5 min walk around the corner.
Highly recommend and will be back! More...

Reviewed on Facebook

Myself and my fiancee stayed here to see Ed sheeran perform on 22nd June.

Check in was quick, Given complimentary glass of prosecco and choice of which floor we'd like to stay on. Notice on the board in regards to the performance such as times the gates opened etc which was great.

The hotel was very clean, the room was clean and of a nice size.

We felt quite hot so spoke to reception to see if there where any windows we could open, i was advised none of the windows open in the hotel but was offered a desk fan and this was sent up to our room which was greatly appreciated as it worked wonders!

The reception staff where very welcoming and accommodating to our needs and nothing was too much trouble.

The only two niggles i have is the price we paid for the night, which to be fair all hotels increase their prices when events are on, but this is a 4* hotel and you pay for what you get.

And that the shower head is non detachable so some guests may feel this doesn't reach all the areas you'd like.

We had a lovely stay and if we return to Cardiff would definitely stay here again More...

Reviewed on Facebook

Well where do I start. The Clayton Hotel have been helping me plan my dream wedding for three years and each and every member of staff put in so much effort and made the day amazingly beautiful. I would have been lost without Sue and Rebecca on the day and made me feel so calm. They come up to my room the morning off to see me and sorted out the wedding cars. They helped welcome all the guests and I wouldn't have been so calm without them. The hotel was lovely and clean and the bedroom was lovely with a brilliant view. The food was incredible both the wedding food and the breakfast the morning after. I cannot wait to go back, had such a brilliant 2 days staying in this hotel!!! More...

Reviewed on Facebook

Great location for central cardiff. Bang on the party street with pubs and clubs galore. Close to shopping areas to and all large music stadiums are within easy walk. Parking easy at nearby centrasl train station. All the usual large hotel amenities as you would expect. Rooms clean modern and spacious. Be prepared to wait for the lift though as it is a large tall building and if your near the top it becomes a must.Staff friendly and helpful. Bar well stocked and breakfast had all the options for the grease monkey or the health nut. Would use this hotel again. More...

Reviewed on Google Maps

Very clean room with excellent comfortable beds and bed linen. Breakfast excellent and good value for money. Only downside is hotel located by quite a lot of bars so not ideal for families although no noise in rooms! Would stay again.

Reviewed on Google Maps

The Clayton is within five minutes of Central Station so easy access if you arrive by Rail. Check was smooth and the lifts operate via the room cards. I was in room 802 and although I had a view of other rooms and almost nothing else it was clean and reasonable in decor. Everything worked in the room so no complaints from me. Dinner in the hotel was in my opinion overpriced for what you received although everything was cooked well and tasted OK to have to order vegetables as a side was not to my liking. I ended up having to visit a local supermarket to top off my dinner which wasn't the best. Staff were courteous and I would happily return just wouldn't take dinner in the hotel again. More...

Reviewed on Google Maps

The hotel has a brilliant location as it's a 2 minute walk to the train station. I was there on a training course in one of the meeting rooms. The staff were all very helpful and quick to respond to any requests. The room had tea, coffee and biscuits provided. The range was limited and a coffee machine with hot chocolate would have been nicer. Overall it's a good conference location. More...

Reviewed on Google Maps

Wonderful location. Excellent staff. Nice room with everything needed, especially the comfortable bed. Buffet breakfast was well cooked and plentiful even with our group of 40+ arriving at about the same time. Breakfast service staff were very friendly and seemed genuinely pleased to see us. I highly recommend this property to anyone. More...

Reviewed on Google Maps

Lovely hotel located in a central part of town. Staff very polite and helpful! Rooms are spacious and well equipped. Food is very good across all 3 meals.

Reviewed on Google Maps

I checked in on Friday 9th April, the man who checked us in was so lovely and helpful regarding places to go and where to take the children. That night I had a couple of issues with my room so in the morning I told the lady at the front desk (I think her name was Cat) who immediately asked if I wanted to change rooms, as I was going out she said that it would be ready when I returned later. While I was out I received a phone call to confirm that my room was ready, I was so impress! When I arrived back the room we had been given was lovely, the bed was sooo comfy. The breakfast every morning was fresh and very tasty, my children are picky eaters but they ate as the choices where very good. Would I go back again? Absolutely! More...

Reviewed on Google Maps

Exceptional friendly service and nice clean rooms. I want to give a SPECIAL shout out to Lydia she was amazing!! Will definitely be staying here again and recommending it to my friends. Just 1 minute mishap by one staff member at breakfast time which I'm willing to overlook just for the rest of the staffs quality service!!! More...

Reviewed on Google Maps

Overall a great hotel to stay at, primarily because of the location. There's just so much to do within a five minute walk of the hotel. Rooms are nice and clean, nothing to get too excited about. Everything you'd expect was provided at breakfast. More...

Reviewed on Google Maps

Good facilities for a team brief. Coffee was lovely but the donuts were a bit dry (that could have been a one off). On whole very good but we didn't have food so can't comment on that.

Reviewed on Google Maps

The hotel is helpfully situated right next to Cardiff Central Station. Staff were very polite and welcoming. The rooms are a little smaller than some chain hotels but perfectly functional and clean. My only complaint was that our end room was wonky due to the shape of the building, which was made more obvious by the striped carpets, but that's just me! If you're after a good view, make sure you request a room that isn't overlooking the busy rail tracks, the view from the bar and dining room however was great for people watching. We had afternoon tea and breakfast in the restaurant which were both of a high standard and even at what appeared to be a busy time of the morning, food was hot, fresh and plentiful. This was my second stay at the Clayton Hotel and I would stay again. More...

Reviewed on Google Maps

Good hotel, excellent location. 2 minutes from Cardiff Central station, the bars, shops and clubs. The breakfast was nice and very filling with lots of options. When we had an issue they were quick to resolve. Only downside was, there was no fridge in the room, the bath was plastic and felt a bit flimsy, the drainage on the bathroom sink was very nosy. Would I stay here again. Yes, definitely. More...

Reviewed on Google Maps

Lovely Hotel. Comfy beds, excellent food and wide range of drinks. Close to railway station, shops and all other attractions. Would definitely stay there again.

Reviewed on Google Maps

A fantastic hotel in close proximity to Cardiff railway station. The staff are really friendly and attentive. The rooms are spacious and comfortable. The bar is great for a few drinks before you retire in the evening and is also great for breakfast in the morning too. I'd highly recommend staying here. More...

Reviewed on Google Maps

Clean and professional. Good restaurant with nice food and reasonably priced.
Could do with having the correct remote control for the TV to navigate the guide properly.

Reviewed on Google Maps

Great city location within easy walking distance of all of Cardiff shopping. The hotel and rooms are modern and stylish and the restaurant offer a lovely view. Literally a minutes walk from Cardiff Central train station. Will stay there again for sure. More...

Reviewed on Google Maps

Awesome resturant. They happily server 90+ customers with easy. The food was good value and taster above average for the price. Highly recommended to attend. It has wonderful views to centre of Cardiff and affording bar. Perfect place for a group venue More...

Reviewed on Google Maps

Clean and comfortable hotel with a nice bar, friendly and helpful staff. Really close to the train station. The beds are very comfortable and the rooms a decent size.

Reviewed on Google Maps

Lovely hotel with helpful staff. It is literally 5 minutes' walk from Cardiff Central station - you come out of the station's main entrance, look to your right and you will see it. The hotel is also within walking distance of a large shopping centre and lots of eateries. You could also walk to Cardiff Bay and the Millennium Centre; about 30 minutes. Sounds a lot, but you relax by the pier when you get there! The hotel itself was clean and had good facilities, including a small but adequate gym. The breakfasts were served at a good time and were fantastic! All in all, I would go there again. Definitely recommended. More...

Reviewed on Google Maps