Choice Furniture Superstore

I'm deeply disappointed with CFS. My partner had a terrible experience with them, facing delays, disrespectful customer service, and a measly 5% refund offer that didn't cover the hassles. What's worse, reading through other reviews, it's clear CFS consistently blames customers or the delivery company, never owning up to their mistakes. A company to avoid at all costs. More...

BUYER BEWARE!!!!!

Ordered a dinning table from this company. Just before moving into a new build property. So of course there was a delay on my part in excepting this order due to none completion of the property. But the company was great and patient.

Then came the delivery date, i sat in all day, nothing arrived. So had to wait till the next day to contact them. To be told it was delivered and i am a liar. They sent me fake signed delivery note as there evidence. I sent my cctv as mines then the tone changed. There excuse was then the driver delivered to a different address. And they knew the address too. (Yet before they was certain it was my address and i signed for it)

They told me to go and find the address and get my table 🤔 220cm marble table i must carry myself 🤔🤔🤔🤔🤔.

Yes i refussed. It took them a week to go back to this property only to tell me that the person there said theres no table here.

So then i was told a new delivery date. When i rang to confirm they know where i live the day before. I was told there is no table to deliver. By this time i was already off work. So another day lost to these show clowns. I was promised £75 compensation and a delivery date before Christmas.

Guess what????? Not only during the day they told me its out on delivery. They did not show up.

I have no table this Christmas with family coming, no refund, no explanation nothing.

I am now taking legal action just to get my money back as they refuse to give a refund.

So many good companys lost during this pandemic and there still here. There thieves and rubbers.

The good reviews are pot luck. You order you pay you recieve your goods. This is normally. Its the bad reviews that tells you what a company is really like as it highlights the gaps in there business. So if i am blocking that gap this week and you get good service i have just smoothed the way for you. But next time who would be in that gap?

I have to take legal action to get my money back?? Let that be a warning to you

BUYER BEWARE!!!!!! More...

This company is not even worth of a any star, I wish I saw these reviews before my purchase. I bought a dinning set it took them over 4 months to deliver my items, they kept changing delivery date! Finally when only the table came, the table was faulty but they didn't even acknowledging that its faulty! I'm truly disappointed with the way they have handled my complain.
I strongly advise avoid shopping with this company! More...

Reviewed on Houzz

Disgusting company. 50% of order was damaged and attempting to contact anyone at the incompetent CFS (all of whom seem to struggle with the English Language) is impossible. Promised several call backs and as yet nothing. I want a refund for the inconvenience and dreadfully poor service received.
DO NOT USE More...

Awful company to deal with: Poor communication, mis-information, delivered the wrong item, and its taken getting our credit card company involved before finally getting our money back.

We ordered a dining room set off the Choice Furniture Store website taking advantage of an offer that was on at the time, and paid our deposit on our credit card. We had been told that it would take about a month before the item was in stock.

After two months of chasing them for updates, we were eventually told that they had our table and two of the four dining chairs in stock but were awaiting the final two. We decided to get them to deliver what they had and paid an additional amount to cover the part order but withheld the final balance while the other chairs were outstanding.

When the item arrived, there were no chairs delivered and it wasn’t the table we had ordered.

After contacting their customer services, we were asked to give them 24 hours to look into what had gone wrong, and locate our items. Having heard nothing, we again had to chase them for an answer. After speaking to several members of staff and getting different answers, I asked them to cancel the order and issue a full refund. I gave them available dates to collect the incorrect table, with each being dismissed by them as being unsuitable.

After a week of telephone calls and emails and feeling like we were getting nowhere, we contacted our credit card company to seek assistance with getting our refund, which has finally been issued by CFS and eventually the wrong table has been collected.
More...