Charles White Limited
Finnieston, Glasgow City
(33)
Finnieston, Glasgow City
(33)
33 customer reviews
Lorenz Clausen
Just moved into a property managed by Charles White. First request was dealt with by Charlotte Kindig, who responded Instantly and send all the urgent files within a day. It’s still early days being factored by CW, rating may change in the future based on other performances, but Charlotte was very professional. More...
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Paul Pearson
Great service and quick responses.
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Caz L
The company acts as the liaison management between flat owners in my building. They are generally very good at responding to client requests, particularly if emergency works are requested. I recently went through a nightmare of a situation when the flat above mine developed a leak that resulted in my whole bathroom being drenched in toilet water. Fiona did her best with what she could and tried to reassure me and provide me with as much information as possible while chasing up the flat owners, insurance and contractors. Their role in this situation is somewhat limited, as I understand it, but she was very supportive and informative throughout this whole process.However, Fiona is possibly the 4th client relationship manager that has been assigned to our property. While she has proven herself to be an asset in this respect, my experience with one or two of her predecessors was not so positive. She is the first liaison manager I have come across who has been prompt and proactive in response to any queries, and keeps us regularly updated and informed of new developments. Charles White in general provides thorough maintenance services but their communication to clients is sparse. I’m not sure if anybody does regular checks of buildings, but it seems that the more minor issues that need resolving will only be resolved if we actively highlight it as a problem. And we are not sure if their communication methods to other clients is effective; in the few newsletters I have received, client were told to remind tenants that bikes in the communal hallway are a hazard, but the bikes are still there and nobody seems to have said anything to the tenants. All in all a good company with a few standout representatives, but could do with improvement. More...
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Carina Cairns
Any emails I have sent to Charles White have been replied to quickly and the service I have received has been fantastic. I can't recommend them highly enough, especially Robyn who has been friendly and super helpful since day 1! More...
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Graeme Duffy
Robyn Rae is the factoring manager for my development, and we regularly meet up at her inspections. I've found Robyn to be friendly, helpful, and will go the extra mile to deal with, and solve any issues that arise. She is currently assisting us in ensuring that the Council empty our bins on the appropriate days! Her prompt response to emails and telephone calls, not to mention her patience and tenacity are very much appreciated. An excellent ambassador for Charles White! More...
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Mark Snedden
Charles White have been professional, efficient and courteous to deal with, always answering communication in a swift and personable manner. Since taking over responsibility for my development, Robyn Rae, as Client Relationship Manager, has been excellent and recently resolved an issue I had with a sub contractor. Robyn went above and beyond, making sure I was satisfied with the outcome. It is a perfect example of what can be achieved with team work, talent and a positive can do attitude. More...
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Lucy Sapwell
Charles White are a highly professional property management company and I have found their help invaluable. Fiona Maitland has been incredibly kind and helpful and has always been a pleasure to deal with. I cannot thank her enough for all her support with our water leak. More...
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Afshin D.
My experience of dealing with Charles White is very positive. I flagged up an issue regarding a nuisance tree to a Mr Robyn Rae at Charles White. The issue took time to address since this was a very large tree that had become a H&S concern with the roots growing out of the ground and damaging the public path next to it. Robyn was most professional and tactful and had to deal with myself who had complained, the Residents Association that were responsible for maintaining the communal land, a tree surgeon for professional advice and the Council regarding the damaged path that needs to be repaired. Robyn has now organised for the tree to be taken out in November and will also contact the Council to carry out repairs after the tree has been removed, the Council will not repair the path until the tree has been removed. All in all an excellent professional service by Charles White and Robyn Rae. More...
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Mike Wilson
My apartment building has been factored by CWL since it was constructed about 10 years ago. I have always found them to be professional, prompt and courteous. I have been dealing with Robyn Rae recently on one out-of-the-box issue and it has been resolved quickly and efficiently. More...
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Jamie SALKELD
From the start I have found Charles White an excellent company to deal with. Prompt, professional and most importantly really nice people to deal with. Highly recommend their services. Fiona & Tracy have been very helpful recently. Thanks Jamie More...
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Michael
Working with Charles White and in Particular Andrew and Phil in Belfast has been a first class experience. Highly recommended .Michael
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barry coleman
As a Director of Lancasterian Court in Carrickfergus I would like to offer my sincere thanks to Charles White staff including Phil and Andrew Barr in particular for playing such a big part in the successful turnaround of our development into the well managed and well funded property it has now become . I appreciate how Charles White and Andrew always react swiftly to any requests or questions we have and we all acknowledge the considerable cost savings we have enjoyed with them .They are a shining example of how property management should be done and we regret that we did not get involved with them earlier as the last company we used was the opposite of Charles White in every way and certainly not looking after our interests at all . Best described as ' Grim property management 'We look forward to a long association with Charles White and again thank them for all their help . More...
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Graham and Sibbald
We are delighted to have worked with Charles White Ltd on a number of recent projects and look forward to undertaking further works in the near future. We would not hesitate to recommend their Property Management services. More...
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Catherine Lomax
I’ve had quite a lot of dealings recently with Zoë Mackenzie at Charles White, all with great results. Zoë is very friendly, professional, efficient and happy to help at all times. She’s also keen to get things done quickly and to a very high standard. Thanks , Zoë! More...
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Vikki Tavelli
Charles white have been my factors for 10 years and I’ve always had prompt and efficient service from them. Recently I have been liaising with Robyn to work through an issue and have found her extremely helpful, she follows up promptly and always with a cheery email.
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Oswald Court PA
The factoring services provided by CWL to proprietors at Oswald Court are mainly on an accounting basis. The Management Committee have employed the company as factors for many years and have built up a professional and friendly relationship. Although in the past there were a few glitches, these have been sorted out and in the light of recent experience we would give them a 5-star rating. It is a pleasure dealing with Lorna Rae who is always helpful and responds timeously to emails. More...
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RAR
I find Charles White an extremely efficient Property Management Company. If I telephone regarding some matter, all the staff are invariably friendly and helpful. If I send an email, it is answered fully and promptly.I am a member of the committee of our Owners' Association to which Sarah Wilson comes regularly. I am always impressed by her grasp of detail and her comprehensive knowledge of all matters relating to our development. More...
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robert Devenney
As the Technical Director of a Northern Ireland based Civil and Structural Engineering Consultancy I have worked professionally with the Charles White team based in Belfast over the last few years, primarily on the management of leaking/defective basement car parks which they have on their management portfolio. Charles White are an extremely forward thinking and intelligent client who understand the huge benefits of "pro-active" maintenance to the structural assets under their control and the importance it plays in reducing the overall life cycle cost and prolonging the assets structural durability. Too many management companies opt for short term, cheaper "reactive" maintenance solutions, which, significantly increase the overall life cycle cost to the property shareholders / asset owners. More...
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Jenny Osborne
An exceptional management company. Charles White have always been helpful, efficient and quick to respond to any issues . I have found Leigh McMaster to be very approachable and personable when I have had any queries.
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Mark Graham
We have been carrying out a range of services for sites managed by Charles White now for a few years now and in that time we find their team to be very professional and friendly to deal with. Their experience and knowledge of this service sector is one of the best out there and we for one highly recommend their company. Mark Graham Director, C&M Cleaning Services. More...
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Lisa White
Great service from the team at Charles White, especially Leigh. Always incredibly prompt in responding to queries, helpful and professional at all times.
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Stephen Sweeney
Onboarded an existing development (12 apartments, 3 commercial units) with Charles White earlier this year and have been very impressed with the company. Leigh and her colleagues have been professional, responsive and added value beyond our expectations (based on experiences with prior agents.)No hesitation recommending, thanks for all your hard work guys... More...
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Michael Magee
Since Charles White have taken over the management of Baker Court, there has been a marked improvement of the daily running of the complex. Leigh and her team respond quickly to any problems that occur and it is reflected in how smart it still looks after 15 years.It even makes a profit now! More...
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Paul Leonard
very friendly. very responsive. no complaints
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Ian Kerr
Charles White Limited are the management company for the apartment block I live in and I can say they are great to work with and will try their best at all times to help you with any issue. I have recently had a problem with a major company for want of a better description and with the help of Charles White who were meticulous at all times we got to the bottom of the problem and hopefully sorted. Elaine and Leigh in the Belfast office were superb throughout and done all that was asked of them. This company also use the best sub contractors and the one in particular for my problem again mirrored Charles White and with the help of Michael and Eddie, we got there in the end. Thank you Charles White. More...
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Greg K
Having dealt with a few of the property factors in Edinburgh in the course of business I have always found Charles white to be right up there with the best if not the top of the heap. The staff are always quick to respond and with a positive can do approach. Even when faced with difficult situations they exceed expecations and go the extra mile. One extra note I would add is while all the staff have been great Sarah Wilson who I have dealt with for a good few years now is not only knowledgeable but uber helpful. More...
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Shaun Buchan
We have worked with Charles White Ltd and their Clients for over 4 years. Their continued Client focus is the primary reason for the long standing relationship that delivers excellent results and service levels to meet the needs of their Clients. Staff are always friendly and willing to help. More...
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colin christison
A workman cut through the main power cable in my flat. Scottish Power required access to the fuse box for the building, which is located in a locked cupboard on the ground floor. I called the regular Charles White number at 6.30 pm, and in just under an hour a CW member of staff arrived with the key. SP then replaced the cable from that cupboard all the way to my flat on the second floor. I was very grateful that CW responded so quickly otherwise I would have been without power overnight. Superb service! More...
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Denis Dowling
I must say that my experience with Chas. White over the past number of years has been exemplary . Prompt and efficient responses to queries and requests. From experience not all management companies are of this standard. Leigh McMaster has proved to be more than helpful at all times. More...
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Aidan McGoran
Exceptional property management company. Reliable, trustworthy and always quick to respond to any issues with the building.
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Claire McGoran
Charles White have been managing Tyrone House Apartments Belfast from November 2011 and to date they have provided a professional and courteous service. As a Director of the Residents' Committee I have worked closely with Charles White to upgrade and improve the fabric of our period property and resolve any day to day issues. I have found them to be an exemplary management company. Leigh McMaster (Senior Property Manager) has engages effectively with the owner /occupiers since August 2012 and her care and diligence in providing an excellent level of service has proven to be instrumental in finding ways to streamline maintenance costs and promote forward financial planning. More...
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Property Let
An exceptional Management Company.On taking over our Development of 30+ properties from the previous management company, in a period of less than 6 months, they transformed it, from a poorly maintained Development with a an ever growing backlog of unresolved maintenance and shareholder issues, complaints, and numerous unhappy shareholders. To a clean & well maintained Development, where maintenance and shareholders issues are addressed promptly.Through painful experience I have learnt a substandard management company can undermine the value of your property and your quality of life on a development.If you are thinking of purchasing a property on a managed development, I strongly suggest you spend time researching the competence of the Management Company. If you are dissatisfied with your current Management Company, I would highly recommend Charles White as a replacement. More...
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Petra Wend
Good factors responding to the specific needs of the residences they are looking after. Good communication and engagement.
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