c•••••@••••.co.uk

Last night our beloved family member, Hattie passed due to old age. This morning (Sunday) I phoned Chestnut Lodge and was invited to bring her over there and then. I was met by Stephen, a true gentleman, who was polite, compassionate and lovely to talk with, he handled our little girl with such tenderness and care whilst placing her body, that it was warming to watch. It is obvious that he cares deeply for animals and their grieving owners too. The location is truly beautiful. We will certainly be using Chestnut Lodge again and I would highly recommend their service to anyone looking for the best. Thank you, Stephen & Chestnut lodge. You made a hard time, a lot easier. More...

Reviewed on Google Maps

Our beautiful Bella came here when she suddenly died for her final journey 2 years ago, dignified kind caring staff who carried out our final wishes we where allowed to stay with her in a special room and where with her right until cremation began Thank you

Reviewed on Facebook

Thank You very much for making a very difficult time a little bit easier over the loss of our beloved dog Maxi. We also thank you for your kind and caring service . Karen Panayi

Reviewed on Google Maps

I recently had to say a very tearful goodbye to my beloved cat Billy. Coastway vet discreetly and sympathetically arranged his cremation at Chestnut Lodge. Their service has been wonderful. I got his ashes back this week via the vet, beautifully presented in a small tin with a flower on top. Later on I will have some made into a piece of jewellery to remind me of him ❤️ 100% recommended. More...

Reviewed on Facebook

We recently needed to contact Chestnut Lodge during a very sad time. The whole process was handled very well. We were treated with sympathy and respect through what was a very difficult process. I would thoroughly recommend Chestnut Lodge if you are in a similar situation. It’s never going to be easy, but it was made as easy as it could be. Thank you. More...

Reviewed on Google Maps

My beautiful dog passed away last Sunday. Within an hour of calling Kim picked my baby up. She was wonderful as all other staff. I went to pick up her ashes myself and was greeted and taken into a beautiful little office where we sat and chatted as long as I needed. Kind and compassionate people through the whole process. 1st time I’ve gone private with a pet and I can’t recommend enough. Thank you all. � More...

Reviewed on Facebook

Thank you chestnut lodge for taking such good care if my cat Reggie, it made me feel so much better knowing he was in safe hands. Each member of staff that I spoke to were very kind and polite and I'm very grateful to you all. I'm happy to say that my Reggie is back home now where he belongs. Thank you once again x More...

Reviewed on Google Maps

Very friendly, respectful and comforting service. Have used Chestnut Lodge many times now and highly recommend it. This time we had a little clay pawprint of our beloved cat and it's beautiful, a lovely keepsake.

Reviewed on Google Maps

5 stars! we had an attended service today.So glad we found this lovely place for our beloved cat Mitzy.All the staff were friendly, caring & professional, including the owners. We had a nice chat with 2 ground long term staffs (Arron & Kim) today at the Cemetery ground both enjoy their jobs & have pets themselves. Also great after care service. Attention to details was perfect.The grounds are beautifully kept.Your pet will be respected & taking care off. Highly recommend!! More...

Reviewed on Google Maps

I lost my gorgeous daxie millie to lymphoma at the age of just 6 and was devestated as she was such a character, and a crowd puller.

I was offered the cremation services by my vet when she was diagnosed. I didn't look at the info as didn't want to think about it as we still had a few months hopefully. She was gjven 3mths but managed 6 mths.

Eventually i had to look at arrangements for her cremation, and although the one offered through my vet was the cheapest i dident get a good feel about them after reading reviews and realising that their services were more than just cremation/burial.

Based on reviews i contacted chestnut lodge and spoke to Stephen. I found him to be plesent and kind and he did not pressure me
into going with his company. Me being indecisive i thanked him and said our I'd get back. I wanted the individual cremation but ,but was worrying over the cost as it is a lot of money for me. After mulling it over i decided so go with chestnut lodge as i felt they were going to deliver a first class service. They collected her the nxt day as
promised, and fulfilled their promises with regards to her return to me. She was handed to me by the delivery man care, which meant a lot.

I wanted to be there to say goodbye,and to know that millie was Handled with care. But im confident that she was, and have no regrets. In fact im glad i chose them. And Will use again but not for sometime i hope.

Thank you to Stephen and staff. More...

Thank you for your compassion and care when we bought Hugo to you. I cannot recommend Chestnut Lodge Pet Crematorium highly enough.

Reviewed on Google Maps

I have just recieved a certificate in the post today, explaining to me that my beautiful Woody is a peace at chestnut lodge. Thank you so so much for this i feel a real sense of relief now that i know where he is resting. Such a caring, kind thing to do. Thank you again. More...

Reviewed on Google Maps

Unfortunately, have used their service 5 times over the last year. Lovely staff, always willing to help us, receiving us promptly and with all the care and respect that this situation requires. Hope it takes long to see them again, as this would mean that another dog of my pack would have gone, but happy that they are there to help. More...

Reviewed on Google Maps

Thank you so much for looking after Misty's cremation and collection from the vets. Everything went very smoothly and your kind words of sympathy were very much appreciated. Pat & Simon Wingett.

Reviewed on Google Maps

Really lovely dignified personal service, showed such empathy after I lost my beloved staffy FreddieI said the final goodbye there and left feeling so much better Freddie had been treated with love and the upmost respect Obviously real animal lovers

Reviewed on Google Maps

Having experienced the unimaginable with another crematorium in the same area and being let down terribly for a friend's loved pet, I contacted chestnut lodge in desperation and boy did they deliver the best customer service when it was needed. For that I returned when I lost my four pawed soulmate not a year later and again not let down. Professional, very empathetic and respectful. Thank you will not go anywhere else. Julie More...

Reviewed on Google Maps

Its 3 years yesterday since my dear Albert died, my Devon Rex/BSH ginger boy. I still miss him. Chestnut Lodge picked him up from my vets in Brighton and the vets told me that whoever picked him up was really careful, respectful, and lovely - they were impressed. Chestnut Lodge were very caring about looking after Albert, and his ashes were returned to me a week later in a beautiful package. Very thoughtful treatment from Chestnut Lodge made his passing easier. Thank you. More...

Reviewed on Google Maps

Losing our cat has been an awful experience, from him being ill to sadly having to put him to sleep.I have to say Chestnut Lodge have been so amazing from the very beginning by making sure he was picked up, to making him look so peaceful when we went to see him. Finally when his ashes where delivered they where presented in the most beautiful way, which really showed how professional and caring they are with every single detail.I would wholeheartedly recommend them to others and definitely use them again in the future. Thanks so much for your excellent service. More...

Reviewed on Google Maps

The service provided was excellent and dignified. You could not have asked for more and the staff were very patient with us whilst we said goodbye to a beloved pet. Would strongly recommend Chesnut Lodge for anyone who would like a peaceful and intimate end for their pet that has passed. Pricing was also very reasonable. Would like to thank everyone at Chesnut Lodge on behalf of my family and especially my mum for taking such care of cremating our dog. Will be keeping the details in case any of us need such services again. More...

Reviewed on Google Maps

Lovely staff and very helpful. Would highly recommend them.

Reviewed on Google Maps

I took my ginger boy Hizzy to Chestnut Lodge on the 26th June. Chestnut Lodge were incredibly accommodating with booking as I wasn't sure if the vet would agree it was time just the day before. Sadly, they did, and this surreal numbing realisation swept over me. The vet experience could have been better, but that made my decision to take him home afterward the best decision ever. From the moment I booked with Chestnut Lodge on the phone I knew that this too was the right decision. The whole experience was comforting, peaceful and respectful. All my wishes were taken into account and understood. I paid extra for the attended cremation as I felt seeing him physically through the process was something I owed him for 15 years seeing me through all my 'stuff'. I also needed that extra confidence that he would be cremated on his own and I would receive only his ashes. At no point did I feel something could have been done differently, nor do I feel that now. It was as perfect as I wanted and needed it to be. It's a longish process so I sat in the pet cemetery, which is peaceful and in its own way, quite beautiful. I highly recommend Chestnut Lodge and thank you to all of you there for helping me to say goodbye. Miss you loads baby boy. Hizzy - 17/08/2003 - 25/06/2018 More...

Reviewed on Google Maps

A very beautiful shed filled with dead animals

Reviewed on Google Maps

If I could give more than 5 stars, I would. I cannot praise Chestnut Lodge enough. They provide a service which no pet owner wants to use, but at some point we all have to. When that time comes I would only use Chestnut Lodge. The care and respect is wonderful, and the cost is, in my opinion, a lot less than it probably should be. For anyone who loses a much-loved pet, please don't leave them with your vet - as time passes you will be glad that you did this last thing for them. More...

Reviewed on Google Maps

I have nothing but great appreciation for the highest level of service I received from this company, my beloved cat's body was collected with such care and cremated on the same day of her death AND I received her ashes back the very next day, I was in so much pain when my cat's body was collected and became overly emotional, but Kim (who came to collect/deliver) was there to comfort me all the way through and I was able to spend enough time to say goodbye to my cat for the very last time without being rushed or else, she offered me kind words and gave me hugs when I was crying so hard and even told me about her own experience with her cats who passed away and that really stays with me until now I really wish my cat would do the same for me - it's become my little wish now and something to look forward to, once my cat was collected, not long after in the evening, they called me and let me know that my cat is about to be cremated and that really meant a lot to me, next day delivery was arranged without any problem and it was delivered so promptly and presented in such a lovely way I felt extremely lucky for having my cat being looked after from them, from start to finish, I simply can not praise enough of the service I received, they took care of things in the most efficient way possible with genuine care and understanding, thank you greatly for everything.

Reviewed on Google Maps

I would strongly recommend the Chestnut Lodge Crematorium. I have had two cats cremated there and the sympathy, great service and professionalism I have received have been beyond my expectations. They have even cremated an exhumed cat for me so don’t be afraid to cremate your pet even if you think it’s too late. I think handling an exhumed pet must be awful so I give them credit for this. I will definitely use their service again should the need arise. Thank you all at Chestnut Lodge Crematorium for everything you have done for me. More...

Reviewed on Google Maps

Very happy with the service provided and the way they handled the entire event.

Reviewed on Google Maps

Our family changed forever on 4th December 2016 when we had to say a heartbreaking goodbye to our very dearly loved and cherished Bernese Mountain Dog, Kurtis. From the moment I called Chestnut Lodge to arrange for our beautiful boy's collection and cremation, we were treated kindly and sincerely by the staff who clearly care so much about the service they provide which is so very important when you are entrusting your beloved pet's remains to people you have never met. We brought our boy home today and once again, the attention to detail in how carefully packaged the casket was, the tearjerking cremation certificate and the beautiful necklace keepsake leave no doubt we made the right and only choice in choosing Chestnut Lodge. Our grateful thanks, The Appleby family xx More...

Reviewed on Facebook

Max was in the care of Springfield Vets in Midhurst who use Chestnut Lodge, we of course asked them to assure us that Max would be cremated as promised, individually and treated with respect. We are so impressed by the service we have received, unobtrusive, quick and even though we had no direct contact with CL we knew they could be trusted to respect and care for out beloved Spaniel - and they did. I cannot fault them. Thank you More...

Reviewed on Facebook

After losing our beloved Mini Schnauzer on the 30th November at home, we contacted Chestnut Lodge, we made an appointment for 11 am the following morning, and decided to keep him at home for the night rather than the vet take him as he had 'fallen' asleep in his bed. We took him the next morning, and from pulling into the gates the calmness of the place was evident, we placed him in a room rather like you would expect with a human, and were given all the time that we needed to say goodbye, we felt as comfortable as you can be leaving a baby somewhere strange, and were told when he would be ready to come home. We collected him 2 days later and his remains are in a neatly presented little dvd case size envelope with his name and a poem which at the moment isn't out of place of the sideboard.I cannot recommend Chestnut Lodge enough, the peace they put in our hearts with their care and attention to detail is second to none. Thank You xx More...

Reviewed on Facebook

I cannot recommend these people enough. My world changed forever when my baby girl was taken from me on 18th November. Not only had my heart been smashed to pieces, I then discovered it was because the vets overdosed her and killed her. When I took her to the vets dead, they said they'd give me options but instead shoved a leaflet in my hand to have her cremated and gave me a hefty bill. Honey was my baby. She wasn't just a dog! So I wanted what was best for her. After some research, I found out the company the vets offered me dispose of their waste and God only knows what remains you get back! In my mind this is disgusting and vets should be ashamed for offering this as ANY option, let alone the only option! Heartbroken, I looked to see if there were any other options. After all I'd been through and after having lost all my trust in everyone, I skeptically came across Chestnut Lodge. I honestly cannot gush about them more if I tried. They collected Honey from the vets (which was nowhere near them). They gave me the option if I wanted to see her or not. I was quite worried about this, as I didn't want my last memory to be of her not looking like her. They had laid her out in her bed and she looked so beautiful. She looked that peaceful, I just wanted to shake her to wake her up. They'd put her in her bed which they knew was super important to me. They let me spend as much time as I wanted with her. I had a big obsession that I wanted a mould of her nose and they bent over backwards to do it even though it wasn't something they normally offered. They gave me prints of her nose and paw to cherish. I couldn't do it but they allowed my partner to watch her be cremated to ease my mind, so we knew it was definitely her I was getting back. I honestly cannot tell you how much kindness and thought they put into their service. Putting her prints in personalised presentation cards, putting her moulds in beautiful boxes. I haven't even said everything wrong the vets did but I could go on and on about the incredible effort Chestnut Lodge made to counteract the vets disgusting actions. I can honestly not thank you enough. You let me say goodbye to my baby one last time and I have beautiful prints to remember her by. My last memory of her now is her sleeping. You eased what was the worst pain in my life. You could take advantage of grieving people if you really wanted but in my eyes, you don't charge enough for what you do. They don't do their job to make money off people, they do it for the love of animals. You're incredibly kind. I'm eternally grateful to you and I'm sorry this review doesn't do even half the justice you deserve. Thank you so much xxx

For anyone grieving right now reading this, I'm so sorry for the unbearable pain you're going through right now but honestly don't think twice about going to Chestnut Lodge. More...

Reviewed on Facebook

I would strongly recommend the Chestnut Lodge Crematorium. I have had two cats cremated there and the sympathy, great service and professionalism I have received have been beyond my expectations. They have even cremated an exhumed cat for me so don’t be afraid to cremate your pet even if you think it’s too late. I think handling an exhumed pet must be awful so I give them credit for this.
I will definitely use their service again should the need arise. Thank you all at Chestnut Lodge Crematorium for everything you have done for me.
Vivien Someya More...

Reviewed on Facebook

I chose Chestnut lodge over other more local pet crematoriums as I felt that the transparency on pricing on their website and information supplied was the best on offer. I simply wished to know the cost rather then seeking a cheaper service, another site I visited I could not find any prices and another It was hard to find them, I wanted to feel confident that my companion of 18 years would be cremated separately and would be safe to get back to me.
I initially planned to bring Chiro to the Crematorium and have a same day cremation however I could not face this in the end and chose to have him collected from the Vet and then collected by a friend.
Chiro's cremains have been packed as requested in two separate tins, one with half and one with two quarters for different memorial options.
The lady on the phone was always calm and polite and took down my request carefully and with respect, very professional.
Thank you More...

Reviewed on Facebook

I just wanted to thank you all for helping me with Florence’s final journey. You were all so kind and gentle with Flo and I can’t recommend you highly enough! Your service was honest, professional and very sympathetic towards your clients.
Very best wishes to you all.
Alison More...

Reviewed on Facebook

What can I say but thank you all so so much you all made a really terrible day 100% better the way you handled our beloved Jazz was amazing. You made us feel so welcome and that nothing was to much trouble. Would highly recommend to any one looking for the final resting place of their beloved fur baby. More...

Reviewed on Facebook

Absolutely lovely, so caring and made it so personal it was a lovely place to say goodbye to my little dog.

Reviewed on Facebook

Absolutely wonderful place, honestly can’t put into words how special they make such a sad occasion, no place compares to Chestnut Lodge, thank you x

Reviewed on Facebook

For more years than i care to count this has been the last resting place for all our past Jolakada K9 gang . Have found the staff ,helpful ,friendly , and above all, have a deep respect for my loved and my daughters K9 love ones. Cannot speak to highly of them .I know my gang are safe there . More...

Reviewed on Facebook

Loosing a fur baby is always so so difficult and you’re always so worried about who to take care of your little one. You put all your trust into them looking after them. Chestnut tree lodge makes losing a fur baby that little less heartbreaking because you know they will look after them and treat them with respect. Thank you for making the loss a little bit bearable. Always so so pleased when we receive our little ones back. X More...

Reviewed on Facebook

Words can’t express how kind, helpful and caring Chestnut Lodge are. Used them for 2 of my cats. Both times have been superb. When you aren’t necessarily thinking straight it’s so nice that everything goes so smoothly from collection, cremation & return of your pet. Can’t recommend them enough. More...

Reviewed on Facebook

Exceptional care given .
My husband and i are so very pleased we found chestnut lodge.
Our beloved charlie was laid to rest with total dignity and care he deserved.
Charlie will be sadly missed but always lives in our thoughts.
Thankyou stephen for everything and reassuring us all the way .
My husband and i wanted no regrets.
we wanted to do everything we could for charlie and we both feel we did with the guidance from stephen.
Highly reccomend chestnust lodge . More...

Reviewed on Facebook

I’m only now able to post this and still cry every day for our wonderful boy Casper. ❤️
We took Our Beautiful Casper to Chestnut Lodge Pet Cemetery in the middle of the Sussex Woods. The staff at Chestnut Lodge were just wonderful and totally empathetic to our needs for our beautiful, wonderful boy. He looked so beautiful and peaceful laid to rest. His ‘final passing’ took place yesterday morning and we brought him back home last night, where he will stay with us forever❤️ Run free my ❤️
RIP: Ramchaine Green Gllint:❤️
CASPER: 07-08-2005-03-03-2018 More...

Reviewed on Facebook

Just received my boys ashes back and it’s so lovely to have him home so quickly. Your letters of condolence and little notes are a beautiful touch and my family would like me to inform you, we all appreciate it so much! X

Reviewed on Facebook

When we recently lost our dear Springer Spaniel, Charlie, and were overcome with grief. During such a difficult time we didn’t think about making independent arrangements and left it with the vet to organise his cremation. We didn’t feel happy about the situation as felt we were left with little information regarding the arrangements. We realised that we wanted to have more choice and information regarding the details of Charlie’s cremation.

It was then I found out about Chestnut Lodge Pet Crematorium. While reading their website we found so much more information about the cremation process and how much care and support would be given throughout the whole process. I contacted Stephen at Chestnut Lodge who immediately put our minds at rest. He listened to our wishes and carried out everything in a caring and professional way. We made all the arrangements with Stephen, but later wished to change some of the arrangements so we could have Charlie laid out before his cremation, to say our last goodbyes. Stephen was very professional and arranged these changes without any problems. The service that was given by Chestnut Lodge was everything anyone could expect down to the finest details. Charlie’s ashes were respectfully delivered the nest day to our home. We could not have wanted anything more for our boy Charlie and fully recommend Chestnut Lodge to anyone requiring a professional, caring service. More...

Reviewed on Facebook

We took our beautiful dog here for a iindividual cremation It is always heart breaking to lose a beloved member of the Family Max was everything you could ever want from a beautiful spirited and loving and gentle friend Our hearts are full of the most beautiful times and love he gave back to me and his late Mum and dad who passed away four mths before him may you all be together and love to you all The service and dignity from Stephen and all his staff is beyond words they are all so kind and understanding the gardens and pet cemetery are beautiful and Thank you again for the care you gave Max myself and my friends at this very sad time . Highly recommened and 5 star service kind regards Stevie Mayhew [ our late Max 6 April 2018 } More...

Reviewed on Facebook

I am absolutely astounded by the care and respect giving to me and my Dale at this time. He was well taken care of from day one with the same respect that one would give a human in the same situation. I truly recommend Chestnut Lodge above all others and I will most definitely be coming back when the need arises in the future.

Thank you all so much!! More...

Reviewed on Facebook