Catch The Moment was nurtured within a family run business that for many years had been supplying a personal and high quality digital printing and photographic service. Today it represents friendly, professional, studio and event photography combined with creating commercial visual projects.
- Passport Photos
- Family Photos
Photo Printing (Range of formats and styles)
Rhea B Watkins
I had my photos was amazing, cant wait for my sons photos!! Such a brilliant place to have your photos, perfect!
Passports came at last (after the passport office problem) thank you so much. Wasn't expecting to have nice photos but I love them, really lovely shots of the boys.
Lianna Lee Davies
AVOID! AVOID! AVOID! The worst experience I’ve had ever had in any shop I’ve ever been in. I came in to get a USA visa picture (which I’ve had a few of) the prices were not around in the shop, the owner took 3 pictures of me on a white background and then when I went to till to pay she told me it was £25... I asked her again and she said £25. I was in a rush as I needed to get this picture off... so I relunantly paid in good faith thinking that visa pictures had gone up (I last had one about 18months ago) and then she told me it was going to be 15/20mins (which was a little frustrating) so I was like okay I need to pop to the bank. Whilst I was in the bank I contacted my touring manager / band (I’m a touring musician) and asked them if they thought it was steep... there reply was Yes as everyone else had done there’s that day and it should only cost between £7-10. So I thought I would inquire about the price / why it was so expensive when I came back into the shop / find out what extra service it was I was receiving for the price to be hiked up so much.
I got back in the shop and the owner had left to Re-park her car and the shop assistant couldn’t help me that I needed to talk with the owner (the shop assistant was very lovely)
I asked the shop assistant if the pictures had been printed and she said not yet as the owner had to pop out.
The owner came back in 15 mins later (so in total a 25mins later)
When she came back in I explained that I had spoken with my tour manager and he seemed to think that was steep and asked if she could explain to me what the service I was paying for...
She went absolutely ballistic at me, saying I was discrediting her artist ability as a photographer and all the work that had gone into it (she took 3 pics of a white background and hadn’t even started the ‘much needed work on my photo’) she told me how she was affiliated with the US embassy on their website and how I’m trying to ruin her reputation she went on shouting at me / being unreasonable / giving me the worst costumer service I’ve ever experienced. She said I could have a refund so I agreed after being hurled so much abuse at... (I would have been happy to pay the £25 if she just explained what the cost was for and not straight away kick off at me... I have budgets to stick to... and I felt ripped off slightly)
As she said that other customers walked in and then she said she wasn’t going to give me the full refund because I’ve ruined her day... WHAT?!?!
I explained to her that I actually also work at local business as a bar manager (being a musician never pays a great wage!) and what she was doing was against the law and I will take it up with trading standards for unfair practice she then changed her mind and said she would give me £22.50... I explained I wanted my full refund as she had not yet performed the service nor had I received the goods... then she said she didn’t want to give me the refund because I was being unreasonable and I needed to wait so she could think what to do (I had no time left... I had left work to quickly do this... ) so I explained I was not going to leave until I get my refund she flung £20 at me and said that’s all
I’m getting and to get out her shop.
I said to her as I left I will take this to trading standards and inform other local businesses who I’m affiliated with to avoid at all costs.
In her reply was more screaming telling me to get my manager here and there’s nothing I can do about this and just general obsenities at me.
So I’m £5 down (which is illegal and I will be taking further ) and the whole experience really upset me.
I’ve never experienced such a horrible experience in my life... I’ve never even written a review on these before but I want to warn people to never use this service.
The worst experience I’ve ever received in shop in my WHOLE LIFE
I had some old VHS tapes transferred to DVD. They were done so professionally each one is chaptered and all in chronological order, it has been a joy to watch them. Thank you.