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C

Carpet & Tile

East Downtown, Harris County

(48)
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Reviews (48)

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5/5

48 customer reviews

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10 December 2019

Excellent service and wholesale prices

Reviewed on Google Maps

14 November 2019

I just needed foam because of my dog ripping up the carpet in two areas. They were quick to help me get a good sized piece for an amazing price. Saved me $30 having to buy a whole roll. Would come here for anything I need. Thanks much. More...

Reviewed on Google Maps

28 October 2019

The guys went above and beyond my expectations. The carpet is perfect. Thank you Javier for making it happen and thanks to the guys who came out and installed the carpet so perfectly. I will be coming back.

Reviewed on Google Maps

23 July 2019

Purchased some carpet and had it installed looks great!

Reviewed on Google Maps

10 July 2019

I once again have had a wonderful experience working with Natalie.  My first project with her was the week following Hurricane Harvey.  We re-floated and floored our entire first floor.  Her expertise was invaluable and guaranteed a seamless installation while managing her own Harvey issues. Since that time, we've moved into a new home.  We love the hard floors, but desired to have a carpet made for our family room space.  She did an excellent job walking me through the process of purchasing a remnant and getting it bound as a rug.  Her help saved us considerable money and time. Can't wait to enjoy the piece for years to come. More...

Reviewed on Yelp

9 June 2019

WONDERFUL service! Franscisco was a wonderful guide in choosing the floors for our home and his guys who installed were fast, cleaned up after install, and were so helpful through the entire process. Highly recommend them!! 5 stars!

Reviewed on Facebook

18 May 2019

Nice service

Reviewed on Google Maps

4 May 2019

Good employees very helpful

Reviewed on Google Maps

8 March 2019

We went to Robert's Carpet on Kirby and had a quote from the sales man. After he came by to take measurements, he gave us a quote of more than $1k charges for labor. They clearly did not want our business. I took some time to search other local options and came to Carpet Giant. They carry a lot of carpet in stock which cuts down on their lead time. We were able to pick the carpet, pay for installation, and schedule in the same week. They included moving the furniture in and out of the room. The room looks great! More...

Reviewed on Yelp

26 December 2018

i was very dissapointed.One of the installers pooped on the carpet and it was smeared on the wall. I will never buy from these poopy installers.

Reviewed on Google Maps

26 November 2018

I spent almost 10 days waiting on Keller Interiors--the 3rd party installer for Lowes-- to call me back, then I cancelled that whole deal and called Carpet Giant. Liz answered the phone and was so helpful! I went to meet her the next day and we chose carpet and tile, and I was paid, scheduled, and done in less than an hour. The installers arrived on time and were professional and polite and my carpet and tile looks wonderful. I'll make Carpet Giant and Liz my first call every time for my flooring needs. More...

Reviewed on Google Maps

27 October 2018

I worked with Manny and he was extremely helpful. I had done some research and wanted to use a particular brand that carpet Giant carries—the carpeting I originally wanted was not in stock with the manufacturer. Manny helped me to find another another that I think I like event better, especially with a great pad, it is very soft and cushy underfoot! The product was going to be delayed because of Hurricane Florence but Manny somehow managed To get the carpeting delivered on time— The crew was punctual, courteous and did a great job with the installation. I am very pleased with my new carpeting! More...

Reviewed on Google Maps

21 October 2018

I think Carpet Giant is a truly great company that stands by the products and service that they provide and they are very customer orientated. They really believe in customer satisfaction and because of that, I will always do my business with Carpet Giant. The crew that recently installed my floor were very professional and did a great job. I highly recommended this company to anyone that's going to make a major investment to their home or business. I want to thank Carpet Giant's staff for all of their help and continued support. More...

Reviewed on Better Business Bureau

21 October 2018

I think Carpet Giant is a truly great company that stands by the products and service that they provide and they are very customer orientated. They really believe in customer satisfaction and because of that, I will always do my business with Carpet Giant. The crew that recently installed my floor were very professional and did a great job. I highly recommended this company to anyone that's going to make a major investment to their home or business. I want to thank Carpet Giant's staff for all of their help and continued support. More...

Reviewed on Better Business Bureau

17 October 2018

I spent almost 10 days waiting on Keller Interiors--the 3rd party installer for Lowes-- to call me back, then I cancelled that whole deal and called Carpet Giant. Liz answered the phone and was so helpful!  I went to meet her the next day and we chose carpet and tile, and I was paid, scheduled, and done in less than an hour. BITE ME, KELLER INTERIORS!!! More...

Reviewed on Yelp

29 June 2018

Very pleased, very professional . They were in and done and out with in an hour and a halfhalf for 500 square feet of carpet. Out with the old and in with the new . Very pleased!! More...

Reviewed on Google Maps

29 May 2018

I needed to replace the carpet in 3 rooms of my home and was on an extremely tight deadline.  Natalie helped me with every aspect of the process, from selecting the desired look to the installation, ensuring the project would be finished on time.  She was extremely professional and courteous and I am forever grateful to her and to Carpet Giant.  Thank you Natalie! More...

Reviewed on Yelp

10 November 2017

If you are shopping around for carpet, do yourself a favor and run to Carpet Giant. Ask for Cynthia, she is simply the best.  The installers were professional and did an amazing job! More...

Reviewed on Yelp

30 October 2017

After visiting a few carpet places, I stopped into Carpet Giant for assistance finding the right carpet for my master bedroom, landing area and stairs in my first new home. The sales person took the time to find out if I had any special needs (pets), what was the style of my home (modern) and offered product selections that were appropriate and in my price range (moderate). The sales process was seamless and they worked with me to get the carpet installed on time with a very short deadline.  Overall the sales part of my purchase was terrific.A few years after the carpet was installed, I noticed some fading in a few spots so I contacted Cynthia in customer service who asked me to send her photos. Cynthia immediately filed a claim with the manufacturer, followed the claim and gave me updates, and facilitated getting the carpet replaced under the manufacturer warranty. Cynthia provided me the best customer service and follow-up.The installation on both occasions were perfect.  The installation guys at Carpet Giant are excellent and very skilled at their trade.  They were careful and did not damage any walls, doors or baseboards during both installations. Hugo was the installer the second time and did the whole job himself in just over 3 hours and it looks beautiful.I highly recommend Carpet Giant for flooring and carpeting as the whole process of from sales, customer service, to installation was flawless!! More...

Reviewed on Yelp

4 September 2017

After the hurricane ruined our floors Ben Alva was out here to measure our floors & met us Sunday in the store & put together the floors we wanted double time. These guys at carpet giant is working their asses off to help get homes back to normal even though some of them have ruined homes too. More...

Reviewed on Facebook

9 August 2017

We had a great experience at Carpet Giant. Our sales person, Natalie, was friendly, knowledgeable, and seemed very trustworthy. We came in looking to replace our upstairs carpet due to our young children abusing it for some time! Natalie showed us all our options and answered all our questions. We went with a product that we felt like was good quality at a reasonable price. Natalie gave us her cellphone number just in case we had more questions or if we had problems. The service was awesome, hands down. Carpet was installed the next day and it looks amazing! Natalie even called the day after to make sure the installation went well. Service overall was fast and friendly and the product is good! We will use Carpet Giant again! More...

Reviewed on Yelp

10 July 2017

Carpet Giant installed carpet and wood flooring in our house. We were under a deadline to get the flooring installed. Robert from Carpet Giant kept on top of the delivery and installation of the flooring to make sure it was done as quickly as possible. This company did a great job.

Reviewed on Better Business Bureau

11 May 2017

A big thumbs up to Carpet Giant. Their customer service is just the best. Liz Vickers took the time to make sure we got carpet that fit our lifestyle. She. also worked hard to accommodate our changing closing date. Finally, the pricing was very competitive. Don't let the relatively poor location and building fool you. They are great. More...

Reviewed on Yelp

2 May 2017

Carpet Giant did a fantastic job replacing the carpet in a rent house we own. The tenant moved out and the left the house in a complete shambles. I stopped at carpet giant and Francisco Alonso (flooring consultant) went above and beyond to make this a painless experience. He took samples out the the house sent me pictures and we were able to pick a carpet and have installed right away. Also updated the bathroom floor for labor cost only. Everything looks fantastic. Selling the house and getting out of the landlord business. Will get top $ with their help. Thank you so much. Would highly recommend. Ask for Francisco. More...

Reviewed on Yelp

6 March 2017

I like everything about Carpet Giant. They were knowledgeable, professional and they were fair.

Reviewed on Yelp

7 November 2016

After dealing with a series of dropped balls by the big orange box that stretched over 7 weeks, we finally told them to cancel our order. We drove down to Carpet Giant and were helped by Natalie. Thirty minutes later we had a installation scheduled for Monday AM. The team showed up on time and knocked out our carpet installation in no time. So after 7 weeks of delays and excuses from the big orange box, we had a Fast, Professional installation in two days. Thanks! More...

Reviewed on Facebook

15 October 2016

Recently purchased carpet from Carpet Giant and they have a great selection, good prices and a very knowledgeable sales team. My sales people were J. Kennedy and N. Reed great people to work with for sure. The installation team did a magnificent job, they arrived on time installed my carpet and did a excellent job of cleaning up and they vacuumed  the entire house. More...

Reviewed on Yelp

22 September 2016

I had the best customer service and installation. I am pleased with my new carpet. I am glad the installers moved my furniture and put everything back in place. Thank you for your hard work. I highly recommend Carpet Giant to my family and friends. More...

Reviewed on Facebook

14 September 2016

I found Carpet Giant to be very professional and provided excellent service. My sales person was Robert and he did an outstanding job. I highly recommend their services and the quality of their product. More...

Reviewed on Yelp

23 June 2016

I loved it because Renee Stephenson and Terry Yousef always takes care of carpet order when they say they will deliver!

Reviewed on Facebook

1 June 2016

We've bought from them twice. About two years apart. They seem like straight shooter and have good prices.  They also have "remnants" you can buy which are selections of left over new carpet from large install jobs. The prices are cheaper, we've made one remnant purchase and one new purchase. Didn't ever feel like I was dealing with a used car sales man, and the installers do a good job for the most. Their fast and clean up after. But they did put a dent in my brand new baseboards. We expected some damage so I wasn't upset. More...

Reviewed on Yelp

14 December 2015

5 Stars on the carpet and sales experience.  3-4 star for installation.  It is decent carpet at a decent price.

Reviewed on Yelp

5 December 2015

From the time I walked in the door to their show room and talked with Manny Herrada who gave great advice on my choice of carpet to Natalie who completed my order it was a great experience. The Installers were on time professional and courteous! My new carpet looks awesome!! I would definitely purchase from them! More...

Reviewed on Yelp

15 September 2015

We has such a positive experience here! We needed to recarpet one bedroom and a hallway. We went to lowes first and got the total run around from their sales team. Carpet giant was our next step and they did not disappoint us. Manny at the store helped us. It was a quick and painless experience. He quoted us nearly $100 less than lowes. I loved that this business was not about tacking on every extra dollar that they could have. Their installation guy named Raul came out and worked so hard to do the install all by himself. It looks great!! We will definitely come back here for all of our future carpet and flooring needs!!! More...

Reviewed on Yelp

21 June 2015

I've used Carpet Giant several times and always a great experience. Best flooring store in Houston!

Reviewed on Facebook

3 May 2015

We had our stairs, hallway and 2 guest bedrooms carpeted and 1 guest bathroom w/laundry closet tiled. Please note my grandfather laid carpet and tile his entire life, so I have a soft spot for carpenters.  But the tile guy really left a bad impression.Sales Rep: 5 stars - she was awesome, she called the day before our appointment to ask our budget and colors that we were considering for flooring. She showed up with neutral samples that were perfect for what we wanted. She did quick measurements, the price was right in line for what we budgeted, we selected our carpets and tile and she set up our install dates (tile on one day, carpet the day after). Tile layer: 2 stars - By 10 a.m. on Day 1 (tile install) no one had called or showed up. I called Carpet Giant and they tracked him down and told me he had a flat tire, was fixing it and would be on his way. At 12 p.m. he still hadn't shown up, so I called again. They said he would be calling me soon. He finally showed up at 12:45 p.m. with NO explanation, NO apology, nothing. He got to work and was rather slow. He kept answering his phone and talking to people that sounded personal and it took him nearly 4 hours to cut and install the cement board to lay the tile in our small guest bathroom. At one point, I asked him how long he'd been laying tile just because he was moving so much slower than what I was used to and he said he'd been doing since he was 18 and he was now 24. He finished tiling at 8 p.m. and said he'd back in the morning to grout it, left grout color options and said to text him which ones we wanted. The problem here is that he left the washer and dryer in our hallway - the same hallway that the carpet installers needed to work on AND effectively blocking us from removing the furniture in a bedroom that was also blocked by the washer dryer. We thought "Oh, he'll be by first thing in the morning, and we can move everything with his help".We text him our grout color and he never responded.At 8:45 a.m. on Day 2, the carpet layers call to say they are on their way. I say ok, but let them know about the furniture. They show up, see the issue and tell us to call Carpet Giant immediately. We do. Cynthia, the scheduler was great and said she'd track him down. She then called our carpet guys to confirm what was happening. They decided to move the washer/dryer back into the ungrouted area and tell the tile guy to come at another time. Carpet layers: 5 stars - They were awesome because they managed to install our carpet and moved all of our furniture. I felt really bad that they had to move as much as they did BECAUSE the tile guy put us all in a bad spot.The tile guy showed up after the carpet install and quickly laid the grout, again no apology, just in and out and done. He did great work, but I feel like he was just young and didn't take the job seriously, perhaps because it was such a small tile  job. Overall, I WOULD totally use Carpet Giant again the future, but I wouldn't recommend the individual that they gave us for tile.*Update: Just received a call from their installation manager to discuss the situation because they saw our review on here. We discussed the situation and based on that conversation I'm bumping them up another star because they acknowledged they dropped the ball on this and this communication was greatly appreciated. More...

Reviewed on Yelp

24 April 2015

This is our second time to buy from carpet giant and once again, we are very pleased. We just bought a new house and needed all the carpet replaced in 4 bedrooms and a huge game room. When I first called them, I spoke to Manny and told him what I needed and exactly I was looking for. They no longer sold the carpet I bought for our old house but he actually texted me pictures while I was at work of similar carpets which was awesome! So, when my husband and I did go to look at the ones he selected, he did great in knowing what we wanted because it was a quick decision and we were in and out of there fast! The installer was Manuel and he was a sweet man and knows what he's doing. His crew was also very friendly and quick. We will not go anywhere else. Thank you! Ask for Manny! He will treat you right. ; ) More...

Reviewed on Yelp

9 January 2015

I am moving out of my house and needed some new carpet put in for renters. Ray, one of the guys who seems to run things around there, gave me a quick run down on the carpets they had and effectively showed me the right price ranges for what I was looking for without trying to sell me higher end fluff I did not need. First visit was so effective I was in and out in 20 minutes completely satisfied.I price compared these guys to 3 other establishments and decided to go with these guys. I called Ray back and told him I accepted his quote (which was more than reasonable for the 1200 sqft i was carpeting) and we setup an install date which was literally 2 days after the call. Carpet was installed and finished in less than 1 day and everything was quality. They two guys who did the job even politely put up with my nit pickyness to patch up one or two things I wanted done and stayed extra late to take care of it. Will definitely be returning as a customer if the service and quality they showed is maintained.Thanks. More...

Reviewed on Yelp

7 January 2015

I had a great experience with Carpet Giant.  They were incredibly helpful and listened to exactly what I needed.  The price was less than quoted by Home Depot for a lower quality carpet and the installation was done promptly and professionally.  I couldn't have asked for anything more! More...

Reviewed on Yelp

3 November 2014

I was very happy with the quality of service that I received from Carpet Giant. The installers were great, and the price was right! This is a great company to do business with! More...

Reviewed on Yelp

2 October 2014

I went to several carpet stores and by far Carpet Giant offered the best price.  The sales rep, Ralph, was very knowledgable and helped me make an informed choice. There were a few snafus with installation but I judge a place by how it deals with mistakes, and that is why I gave it 4 stars. First, the manufacturer was delayed in getting the carpet (backordered) to the store in time for my anticipated installation.  But Ralph got on the phone and worked to find the same amount of carpet (to cover two stories!) from another source.  The delay (which could have been several days), was only one day.  Then the installers layed the carpet but did not fix the squeaks in the floor.  After I spoke to Ralph and the Install Manager, that morning the crew came back in and carefully pulled up the layed carpet (moved the furniture AGAIN) and fixed all the loose floorboards.   Carpet Giant worked quickly to resolve the two problems that came up.  The carpet is gorgeous and I feel I got it at a very good price.  One tip:  Have it written on the installation instructions to fix the floorboards and then mark the squeaks on your old carpet with masking tape! More...

Reviewed on Yelp

29 September 2014

Fan for life thanks to the excellent customer service I received following a discrepancy. Great family owned and operated business that does right by their clients. :)

Reviewed on Facebook

24 September 2014

Me gusta x atienden muy bien al cliente

Reviewed on Facebook

9 September 2014

Ray provided amazing customer service!  My experience from start to finish was... WOW.  This was my first time purchasing carpet.  First I went to Home Depot and I thought their quote seemed high and they were difficult to schedule.  After reading Yelp reviews on Carpet Giant, I figured I'd see what they were about... I am so glad I did!  My quote was 40% less than HD and they were available ANYTIME.  Ray was professional and easy to work with.  He really helped me out by installing the carpet at a time when I wasn't even in the country.  I came home to an amazing and high quality job.  Thank you so much! More...

Reviewed on Yelp

2 July 2014

First time carpet buyer here. I went to home depot first and they throw out so many options, this goes with this, that goes with that etc. etc. Next thing you know the price is not what you expected. Here I met Dennis who I could tell knew his stuff. Their prices include the carpet, padding labor etc. They explained what goes into the process when you replace old carpet and sell your house and what inspectors look for. We got a great deal and even got offered next day installation. These guys are pro's. More...

Reviewed on Yelp

9 June 2014

I apologize in advance for this long review. If you are ever in the market for new carpet, I can promise that there is no better service available than that of Carpet Giant off I-45 near downtown. I can not think of a time that I have experienced better customer service. We purchased carpet from them last August because they had a good selection and by far the best pricing. (They do not have the fanciest showroom or location, but that's not what mattered to me.) We bought a mid-grade carpet from a large national manufacturer that is sold by all of the major carpet places. Unfortunately the carpet started to wear very quickly, and we called Carpet Giant. They came out to inspect the carpet and agreed that it was wearing much quicker than it should and started a claim for us with the manufacturer to get it replaced. The manufacturer sent out an "independent" carpet inspector, who told me that carpet can start to look like this (similar to other carpet I've had in the past looked at five years) after one month and that I should have it professionally cleaned. I thought that was ridiculous. The carpet wasn't dirty it was worn, and Carpet Giant agreed with me. Even though the claim was denied, they fought it for 5 months! The owner of Carpet Giant even called the manufacturer to complain personally. They brought the manufacturer's rep to my house to see the carpet too. I couldn't believe it. I don't know anyone personally at Carpet Giant, so this is just how they treat a regular customer. Well, they won, and the manufacturer is going to reimburse Carpet Giant for the carpet. We can select any new carpet that they carry that is the same price, or we can cover the difference between the original and a more expensive type to replace the worn carpet. Now Carpet Giant is fighting to get the installation covered by the manufacturer, but they promised that even if the manufacturer won't cover it, I won't be charged, that they will cover the cost. Needless to say, they have a carpet customer for life, and I hope that I'm able to get them some additional business. We are so impressed by them!!! More...

Reviewed on Yelp

4 August 2013

Had a wonderful experience at the Carpet Giant. Robert helped me with selection of the carpet and pricing in a very professional manner and laid out the options in such a way that made it easy for me to comfortably make a decision. This is an old establishment that I feel puts the customer first and I recommend to include them on your list of places to visit when shopping around for carpet and installation. I saw also that they carry hardwood, laminate, title and vinyl should you be in the market for that. Overall a very good place with long standing experience in the business. Highly recommended! More...

Reviewed on Yelp

29 August 2009

Oh Carpet Giant... you've been a Houston institution for over 30 years! It always amazes me how this place is small but gets so many customers in and out the door. Their sales consultants are very knowledgeable of all flooring types and are very ready to assist you. The place itself may not be appealing but it helps when you want to get a good and inexpensive deal! They're open 7 days a week and so installations everyday except for Sundays. They also offer a shop at home service if you can't make it out to the store. And as always, they guarantee if you buy it today, they'll install it tomorrow! Thanks Carpet Giant! More...

Reviewed on Yelp