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Cab My Ride

Bishopstoke, Hampshire

(393)
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4.5/5

393 customer reviews

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30 May 2023

Never turned up for a prebooked pick up. Don’t trust.

Reviewed on Facebook

21 May 2023

Couldn't fault the driver to Southampton Airport, on time, very pleasant and sorted out an error by the office. I had booked a return journey, even provided my flight number. I went to the agreed puck up point and though I was just over 10 mins late, I was confident that they'd checked that my flight would be late.. I received 3 text with 3 different driver names.. The taxi was not only late, but over 40 mins late. I called the office a few times - frustrating. Though the driver was pleasant enough, booking a taxi, providing my flight details and having to wait for over 40 mins is an absolute joke. No apology or anything. Atrocious customer service! More...

Reviewed on Facebook

19 May 2023

First time i have used this company and they have charged me twice for the same journey after contacting them with proof they have told me there was nothing they could do and to speak to my bank. Not a happy customer

Reviewed on Facebook

5 May 2023

Awful customer service. Booked a taxi to pick us up at 7.40 p.m. - tracked our driver only to find him heading away from our pick up point. Received a phone call at 8 p.m. to tell us that our new driver would be with us in 5 minutes. 20 minutes later (at 8.20 p.m.) he turned up. 40 minutes standing outside Sea Life museum - at least it wasn't raining. I won't be using them again! More...

Reviewed on Facebook

5 November 2022

I was overcharged by 50% . I have called twice, left a written complaint but no reply. Very poor customer service.

19 October 2022

Terrible customer service , staff on the phone lied, 45 min late for very important hospital appointment, driver was doubled booked by company , I will never use Cab My Ride again

Reviewed on Facebook

10 October 2022

Booked return taxi to the airport and one day before the trip they cancelled. No explanation. When I called to ask what happened, as they took payment and sent a confirmation email, the operator said he needed to talk to management to find out. When I asked to speak to them, he said they were busy... on the school run?! The operator said they would call me back within the hour, but I never heard from anyone again. Unbelievable!! I suppose I need to be grateful they at least cancelled as oppose to a no show which, looking at previous reviews, has happened more than once. I got lured by the cheap price, but it is obviously too good to be true. And it is never worth ruining your trip over a few quid... AVOID AVOID AVOID!!! More...

Reviewed on Facebook

14 September 2022

awful service. booked A taxi to come this morning to take me my daughter to a hospital appointment, Did not turn up The driver called me 20 minutes later to tell me he was running late and would be another 10 Minutes which he still had not turned up, I called the hospital to explain and they cancelled my daughter's appointment which she has been waiting 10 months for. When I called back the driver to cancel the car he was rude to me. Disgraceful service . Will not use again. 😡😡 More...

Reviewed on Facebook

3 September 2022

Absolutely terrible service. Pre-booked a taxi to take us to the cruise terminal for a certain time, told taxi would arrive 45 minutes after the time we booked. Tried again for when we got off the ship to be told 10 minutes before hand they were cancelling our trip and wouldn’t re-allocate a taxi for us. Absolutely terrible customer service. Avoid at all costs More...

Reviewed on Facebook

2 September 2022

AVOID!! There are far better taxi companies in Southampton! Booked several days ahead and pre paid. Cab was 30 minutes late, after several phone calls to the company and being assured that it was 6 minutes away. Another 5minutes and I would have missed an important hospital appointment. The driver did not apologise and was generally non communicative. Worst taxi company in many years! More...

Reviewed on Facebook

30 August 2022

Double charged myself and another couple Sunday 27th august. We had a pre-booked ride with our card details on the system, we got out of the taxi (first drop off) only to have cab my ride phoning us 15 mins later (1am in the morning) demanding payment as apparently our card didn’t work. Meanwhile the taxi driving was refusing to let our friends out until they paid for the ride. They paid the £60 and messaged us this to confirm. Meanwhile the guy on the phone to us is still demanding payment telling us that our friends haven’t paid. I Give him my card details and straight away £60 comes out, (he said nothing came out) after more arguing with him on the phone saying that the taxi driver didn’t get paid in the cab and that we were wrong I then get charged £80 for a £60 ride. The taxi turned up 40 minutes late and we had to walk 20 minutes from our original pick up location to be picked up. (Found out the driver decided to do another lift before picking us up even though it was already our pick up time) Cab my ride are an unreliable, disorganised and will OVERCHARGE you and DOUBLE CHARGE you, absolute thief’s, do not trust them to pick you up and do NOT trust them with your card details. Feel free to message me if you want screenshot of transactions and messages. More...

Reviewed on Facebook

29 August 2022

AVOID!!!! Pre booked a taxi almost 2 weeks in advance, gave my card details and they called to cancel an hour before. Left us stranded outside victorious, said they’d call back and arrange another taxi. Waited from 11pm to 1am after promises of another taxi being sent and it never arrived! Would give them zero stars if I could!! More...

Reviewed on Facebook

20 August 2022

1. They didn't Turn up 2. They didn't make contact when delayed and gave unrealistic times when contacted. 3. They did not Accept that after 40 minutes of no show you might make alternative arrangements 4. When they give a first time discount they should actually apply it to your first journey not say you lose it against the journey they were 45 mins late for 5. When they offer a compensatory discount, actually apply it to your fare not say sorry its not showing 5. Not qoute a fare and then change it because its a busy day More...

Reviewed on Facebook

2 August 2022

Amazing company!! So friendly and amazing service every time!!

Reviewed on Facebook

9 July 2022

Booked and paid for a cab to and from an event on a busy night. Cab out fine. Call from cab my ride to cancel our cab home! !!! No problem they’ve refunded us. But how do we get home? Apparently not their problem and we should just try and get another cab from somewhere else. Way to spoil our night. AVOID AVOID AVOID More...

Reviewed on Facebook

13 June 2022

Was excited to book the first return journey through your service, but highly disappointed by the terrible level of customer service. I'm due to travel from London to Paulton's Park next week and contacted the customer service team last tuesday to check travel queries given i'm travelling with a 3 month old, 5 year old and 9 year old. I would travel my own car seat and only wanted them to confirm that this car seat would be kept safe as, we would be at the park. 3 phone call follow ups (female agents) and i was told they'd check with the manager and call back. I checked again this morning (female agent) and was encouraged to book via the app. The app wouldn't allow me to book a return journey , so i booked via the website but called the team to let them know of the discrepancy. The male customer service agent didn't pay heed to the history that i mentioned, was rather rude and cancelled the trips stating the fares had changed. I insisted that i would have booked this last week, but he suggested they would have called and cancelled it anyway. If this is how the customers with young families are treated, with no compassion or understanding, I wonder how this family run business is different from other cab services. Oh yes, they are cos they will contact you everytime fuel prices change and negotiate the fares on a pre-booked journey. Well done cabmyRide. More...

Reviewed on Facebook

13 June 2022

Very poor customer service representative especially in talking to females. Their male customer service people need to be trained. I would actively warn any family from using them! Here is the history: Was excited to book the first return journey through your service, but highly disappointed by the terrible level of customer service. I'm due to travel from London to Paulton's Park next week and contacted the customer service team last tuesday to check travel queries given i'm travelling with a 3 month old, 5 year old and 9 year old. I would travel my own car seat and only wanted them to confirm that this car seat would be kept safe as, we would be at the park. 3 phone call follow ups (female agents) and i was told they'd check with the manager and call back. I checked again this morning (female agent) and was encouraged to book via the app. The app wouldn't allow me to book a return journey , so i booked via the website but called the team to let them know of the discrepancy. The male customer service agent didn't pay heed to the history that i mentioned, was rather rude and cancelled the trips stating the fares had changed. I insisted that i would have booked this last week, but he suggested they would have called and cancelled it anyway. If this is how the customers with young families are treated, with no compassion or understanding, I wonder how this family run business is different from other cab services. Oh yes, they are cos they will contact you everytime fuel prices change and negotiate the fares on a pre-booked journey. It hasn’t happened to friends of ours who have booked with them! Well done cabmyRide. More...

Reviewed on Facebook

12 June 2022

Kind and reliable service :)

Reviewed on Facebook

11 June 2022

I use this yesterday get home from farm very helpful very nice people emily

Reviewed on Facebook

10 June 2022

3 booked cars. 3 cancellations! Need to up your game massively

Reviewed on Facebook

30 May 2022

My taxi driver Harjit was very rude. I tried explaining to him there were two properties with the same house number on the same road but he told me it’s impossible (so basically called me a liar), my friend saw the car for a split second in the distance and he said “If she can see us why is she too lazy to come out” then said “she starting to piss me off now”. We asked him 3 or 4 times to let us out the taxi because of his rudeness but wouldn’t let us out. Definitely shouldn’t be in a customer service facing role. Never in my life have I experienced a taxi drive so rude. Won’t be using this company again. I’ll stick to Uber next time, at least they were pleasant and didn’t make us feel uncomfortable!!! He also tried telling me he was better than Uber… I think NOT!!!! More...

Reviewed on Facebook

28 May 2022

Booked for four adult six cases people bigger people carrier car they sent Prius bags don’t fit. They changed the booking and charged full amount didn’t even turn up

Reviewed on Facebook

5 May 2022

absolutely terrible service booked a 4pm pick up at at 4,30 I checked where it was only to find it wasn't even half way to me so I rang up and the excuse was they running late because of school runs what's the point in pre booking your taxis if they not going to turn up on time also needed an urgent taxi to the hospital booked through the app they cancelled on me! they have been late on several times if you want a very unreliable taxi service then this company is for you! rang up to complain again today 11th June as taxi half an hour late it was pre booked through the app yesterday for 11am today the guy on the phone was dam right rude and I said I will write another bad review he said go ahead it makes absolutely no difference really? is this a friendly family run business I think not all they care about is money not there customers please people Don't be fooled by this company they are awful! More...

Reviewed on Facebook

11 April 2022

We had a taxi booked at 5:30pm for 6 people to go to our dinner reservation at 6pm. Still no sign of anyone at 5:40pm so phoned office. Was told driver was stuck in football traffic. Phoned them again at 5:55pm and they said they sent 2 taxi's in its place. I stated that our reservation was at 6pm and that we weren't happy. I told the lady on the phone that I was not going to be charged more than quoted. She agreed snd said that the firm would pay for the second taxi. We told the taxi driver that we had pre-paid and that the firm was paying for the other one. He said I still needed to do a wireless transaction. We finally got the dinner at 6:25pm. Now checking my bank account, I have been charged for both the initial booking & the one on the night. Will never use this company again! More...

Reviewed on Facebook

30 March 2022

Terrible service with terrible customer service!! We made quotations for 2 trips as we were to move luggages from one place to another on 2 different days, the first trip’s quotation was 15pounds and the 2nd was 20pounds. For the first trip, when the driver got here he said he didn’t expect the number of luggages (though we made it very clear via the chat with customer service, even stated the sizes of the luggages), he said to complete it with 2rides, and the price was raised from £15, to £20, then £30, and we agreed and showed understanding since the driver’s already here and told us there’s miscommunication. For the 2nd trip, since we didn’t want to make the same mistake, we made it VERY CLEAR about the number of luggages we had, but the same issue happened. The customer service didnt even call us in advance, he only told us he couldn’t arrange the cab big enough to accommodate the luggages when we called them to confirm the ride 2 hours before the pickup time, and the CS staff dared to make excuses like ‘we don’t move luggages, they are cabs’ and told us they could only move all our stuff with 2 rides and we had to pay £45 this time!! (Despite the distance was shorter than the 1st trip!) we told them it’s not our fault that they couldn’t arrange a big enough cab cuz we made the quotation 6 days in advance, made it very clear the number of luggages we had, got replied from them in the chat saying it’s ok and would only cost £20, and this was already the 2nd time, so it’s their responsibility to provide us the cab, and what’s the point to get a quotation if they could raise the price last minute everytime? And you CS staff dared to say something like ‘I’m not here to babysit you.’, terrible service, terrible manner!!!!!!!!! I got the chat record screencaped so don’t even think of saying I’m a fake customer!!!! More...

Reviewed on Facebook

7 February 2022

absolutly disgusted ...had scheduled bookings for next 3months for swimming lessons for my grandaughter always a problem either late ! ! so dont get there in time or too early when my grandaughter is still at school ! i give up ..cost me ..and she missed out ..couldnt organise a chimps tea party !! More...

Reviewed on Facebook

6 February 2022

I was tasked by friends last week to get us a taxi booking to attend a family party that crossed the Southampton boundaries. That booking wasn’t just for any type of taxi: we needed a 6 seater to fit 3 adults and 2 kids! I started calling the usual local firms that I’ve used since I was a teenager, knowing full well what the response would be: we can book you in but we can’t guarantee you a 6 seater. Sure enough, I got that response from all three firms that I called, so I went to good ol google to look for other local taxi firms and found Cab My Ride next on the list after those I’d already tried. I’d never heard of them before, but with the logo and website looking very legit and professional, I decided to give them a call. Speaking to one of their telephone agents, I was pleasantly surprised to find that they could indeed book me a 6 seater! For the initial pick up AND the return journey! I must say I felt pretty smug at bagging such a booking! On the night of the party (yesterday) there was an issue with the initial pick up: the taxi was stuck in the football traffic and ended up being half an hour late. This was handled in a great manner from a customer service perspective at the cab office and the driver was extremely apologetic when he called me en route and when he arrived. He was absolutely lovely and humoured my friends kids when they excitedly jumped in the taxi, waving and shouting hello at him! The return journey was on time, in fact Harj was a bit early as he told me when I ran up to the taxi in a little bit of a flap as I was a little late! Harj reassured me it was all good, he’d been keeping himself busy on his phone. Harj was equally as lovely as the first driver: very friendly and chatty, despite the time of night. He was saddened to hear about the earlier issues and again apologised for that, explaining he had also been caught up in that traffic earlier. Overall, despite the challenge with the first pick up, I can honestly say that I will absolutely be using Cab My Ride again, and I’m saying that as someone who has pretty much stuck to using the same firm for the last 20-odd years! I’ve had some horrendous taxi journeys over the years, with some moody and downright rude drivers at times. From my experience last night, there was none of that, just a genuine nature across the board and a friendly reassuring manner from everyone I spoke to or saw, that put me at ease. I’ve also downloaded their app, which looks good so far. Thank you very much for a great service and I look forward to using you again! More...

Reviewed on Facebook

16 January 2022

I booked a ride with them from London Heathrow and they took the money and then they cancelled the ride from their side and they didn't even notify me and today after 3 weeks from their unprofessional cancellation of my ride they didn't refund my money provided that I contacted them several times Very Frustrating

Reviewed on Facebook

15 January 2022

what a rip off! £19 from Bitterne to town. Not happy!!! Don't use! use Uber!!!

Reviewed on Facebook

11 January 2022

worst experience ever had with these people 'unprofessional and big time cheater 'better use other local companies ' after leaving review on Google ' these guys threaten me 'pathetic

Reviewed on Facebook

1 January 2022

Absolutely disgusting!! I booked for a 7 seater for me, my partner and our kids. We was waiting 40 mins after booking time to be told there is no 7 seaters available! So they sent 1 taxi. 2 of us had to walk! Oh and was quick enough to take my money the second I booked it! Avoid this company!! More...

Reviewed on Facebook

1 January 2022

Benn using this firm for my staff and customers, booked one for my staff NYE with ten hours notice only for them to cancel at last minute, 1am…. Staff had to walk home, 30min walk alone, this is not right, absolutely disgusting, will never use again.. More...

Reviewed on Facebook

31 December 2021

Tried phoning to book a cab and the operator that answered was abrupt, rude and very unhelpful I wouldn’t never try and use them again

Reviewed on Facebook

27 December 2021

The WORST EXPERIENCE EVER , My husband booked with them to transport him from London heathrow airport to ibis barking hotel on 27 December 2021 , the money was withdrawn from the bank and they send confirmation email , my husband waited in the airport and the driver did not show up and when he called cab my ride there answer was we are in Southampton and we can not come to London , Why did they book the ride and withdraw the money , he could have booked with other company instead ,because of them he had to take a taxi from the airport and pay 220 pounds . I DO NOT RECOMMEND EVER

Reviewed on Facebook

29 November 2021

Outrageous!! Do not use this service!!! Booked at 2:30am for the next day at midday. At 11am had heard nothing of the driver as email stated, so I started to panic and looked and had no missed calls, no messages, no email. Checked my junk email and I had an email stating 'your taxi service has been cancelled' NOTE!! This was an hr before I was due to be picked up. NOTE!! I had a flight to catch and it was for 5 people. So I ring them and they simply tell me 'sorry maam but we didnt have a driver available' EXCUSE ME?? you dared to take £111 off my card and then looked for a driver??? Isn't it supposed to be the other way round? You DO NOT sell a product, take the money and then say you can't provide the service. Not only this but to make matters worse, I have been CHARGED £5.00 CANCELLATION FEE!! And I had half an hr to find a taxi that could take 5 people from Leeds to Manchester. Plus had to find the funds for that, because note it could take 3-5 days to have MY funds returned. Clearly they are ripping people off. Not only with this crap, unexisting service, but they keep £5 off you everytime they decide to CANCEL. Scammers!!!!! More...

Reviewed on Facebook

25 November 2021

Rubbish rubbish rubbish service j have ever experienced!!!! They are super unreliable!! No more then !!! No one can beat radio taxi !

Reviewed on Facebook

18 November 2021

Arrived on time to take us to hospital and arrived dead on time to take us back home. Drive was very curious and helpful. Will definitely use again.

Reviewed on Facebook

1 November 2021

I will never use this company again! they'r a disgrace! I got to Manchester on a dark pitch rainy evening..... looked for my booked PRE PAID driver. ... noone there.... called the company and this guy Mol simply told me..... the cab got cancelled since we don't have drivers available! seriously! no decency to call or text or email the client??? I was left stranded for half an hour in pouring rain with 2 young kids until I managed to find another cab who obviously charged me double the price! you're a disgrace of a company! and mi refund effected yet! shame on you! More...

Reviewed on Facebook

4 July 2021

I used your company last night for the first time. I was extremely impressed, it was so easy to use ;your app. Also impressed that you have a loyalty scheme. My cab driver was extremely polite and professional. I felt completely safe, thank you 😊 More...

Reviewed on Facebook

21 December 2020

great service, pricing and reliability. friendly drivers and phone staff also. CabMyRide even suprised me with a xmas giveaway! anyone who rides has the chance to win! More...

Reviewed on Facebook

11 December 2020

Cab My Ride were very efficient each time I used them. The drivers were on time,clean and very friendly

Reviewed on Facebook

10 December 2020

Not to be trusted: This company left my vulnerable autistic son, who attends a special provision school, on the doorstep of the wrong drop off address.

Reviewed on Facebook

9 December 2020

I like these car and very very good

Reviewed on Facebook

9 December 2020

Arrived on time. Understood where we wish to go Took us the quickest route in the busy time of the day Quite competitive in the ride costs will be using the service again. Jonathan Smith

Reviewed on Facebook

9 December 2020

We use them for transport between ferries and train station. They r always on time even if trains or ferries are delayed. excellent communication by txt messages and very reasonably priced

Reviewed on Facebook

9 December 2020

excellent service very cheap and drivers are very chatty and the taxis always turn up on time if not early very pleased its the only taxi firm use

Reviewed on Facebook

9 November 2020

Great one , the fares compare to radio taxi is absolutely nothing.

Reviewed on Facebook

23 July 2020

friendly drivers and ease of boo king

Reviewed on Facebook

21 July 2020

Great friendly service would highly recommend

Reviewed on Facebook

21 July 2020

Very professional and reliable. Highly recommend!

Reviewed on Facebook