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Burglar Stop

Kensington-Cedar Cottage

(83)
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Reviews (83)

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5/5

83 customer reviews

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21 October 2019

They gave me a lot of information I appreciate it, but I went somewhere else and got a better price

Reviewed on Google Maps

18 December 2018

- Professional and friendly service
- All work done within quoted price and time frame.
- Dealt with Rick R. who is very knowledgeable about the alarm industry and walked us though the entire process with ease.

Reviewed on Home Stars

18 December 2018

Old alarm not connected when we moved in so called Burglar Stop to come in and set it up

Reviewed on Home Stars

18 December 2018

I have had a Burglar Stop system for about 3 years now. They are the most honest and hard working company I have ever dealt with. I have never had an issue with my home alarm, and when I set it off, I got a call immediately asking if everything was ok. I would absolutely recommend them to any of my friends or someone wanting to be more safe and secure at home. More...

Reviewed on Home Stars

18 December 2018

A friend referred Burglar Stop to me as I needed a home security system. The sales representative came to my home and together we discussed my options. It was so reassuring to speak with the representative who has many years of experience in this industry. I am completely satisfied with my new security system and it has given me a peace of mind to know my home is now secure. Thank you Burglar Stop. More...

Reviewed on Home Stars

18 December 2018

service was excellent all the work done in a timely matter and price was within my budget .Tech explained to me how product worked. I feel alot safer in my own house as iam a senior and feel alot safer inside my homw More...

Reviewed on Home Stars

18 November 2018

Thanks to Rick at Burglar Stop and the Price's installation crew for all the effort in upgrading our facility alarm system and getting the hardware configured correctly and up and running with the Alarm. com interface. Rick was straight up on the options and the most cost effective changes, and Racscio, John and the other guys (sorry, didn’t catch their names) were excellent to deal with and did a thorough job of the install, even if it ran longer than expected to get it all completed. The alarm.com integration seems to be quite useful and everything appears to be working well. More...

Reviewed on Home Stars

18 August 2018

Were able to make the alarm system work with out of the box thinking and problem solving given the wireless nature required for the home.

Reviewed on Home Stars

7 June 2018

Burglar stop was great. More affordable than ADT or Alarmforce with better hardware. Install tech was extremely knowledgeable and you could tell from his expertise had been doing the job for many years. Very professional from start to finish. The installation is perfect. Thanks! More...

Reviewed on Google Maps

18 May 2018

Technician was extremely knowledgeable and explained the alarm system so it was easy to understand. He was friendly and efficient.

Reviewed on Home Stars

18 May 2018

The person who came to evaluate our house for alarm system was very honest and sincere, he wasn't pushing us into buying the products and services. Also, the guy who came to do the installation was highly professional. We would strongly recommend burglar stop. More...

Reviewed on Home Stars

18 May 2018

Burglar Stop did a great job in setting up our office security system and integrating existing equipment.

Reviewed on Home Stars

18 May 2018

Satisfied with the job done. Happy to have a home security system for peace of mind.

Reviewed on Home Stars

18 May 2018

upgraded alarm panels and security camera recorder and have alarm monitoringOverall, pleased with the work and response time with questions.

Reviewed on Home Stars

18 May 2018

It was Very good work, punctual, reminder for appointment, was done ahead of the schedule.

Reviewed on Home Stars

18 May 2018

I selected BurglarStop after researching them and read all their positive reviews. Their representative attended my residence on time and was very professional. His name was 'John' and he was very polite and easy to deal with. The work was completed promptly and professionally. I highly recommend using BurglarStop as your service provider for Alarm Monitoring and equipment installation & maintenance. More...

Reviewed on Home Stars

18 May 2018

Burglar Stop upgraded our 10 year old ADT alarm system. The technician they sent was knowledgeable, courteous and honest. I didn't feel pressured to install a lot of things we didn't need or want . He only installed the upgrades that were needed and left the system working perfectly. After getting quotes from a couple of other alarm monitoring companies, we are glad we went with Burglar Stop. More...

Reviewed on Home Stars

18 May 2018

Very helpful and efficient. We would highly recommend their company to friends and family. Great job.

Reviewed on Home Stars

26 September 2017

Burglar stop was great. More affordable than ADT or Alarmforce with better hardware. Install tech was extremely knowledgeable and you could tell from his expertise had been doing the job for many years. Very professional from start to finish. The installation is perfect. Thanks! More...

Reviewed on Google Maps

7 June 2017

Excellent company

Reviewed on Google Maps

18 May 2017

After being ignored after multiple attempts to set up my 2 store locations with alarm systems, I found burglar stop who gave me a great quote and easy contract and acted very quickly for me. One store required full set up, which was done in only a couple hours and the service was excellent. Everyone I dealt with was very friendly and easily answered every question I had. Definitely would recommend. More...

Reviewed on Home Stars

18 May 2017

Very happy with the work performed to upgrade my system. Will definitely, and have already, recommended Burglar Stop to lots of friends.

Reviewed on Home Stars

18 May 2017

Installed Monitored Home AlarmAll components working as promised and friendly/knowledgeable customer service agents.

Reviewed on Home Stars

18 May 2017

Quick service! Competent, friendly, humorous service man worked quickly to install new system and then patiently taught my wife and I how it worked until we were able to show him we could handle it by ourselves.

Reviewed on Home Stars

18 May 2017

We had burglar stop install an alarm system in our new office space.
The technician was knowledgeable, friendly and fast. He trained our staff how to work the new system and answered all of our questions . I would highly recommend this company when looking for an alarm service. More...

Reviewed on Home Stars

18 May 2017

I chose Burglar Stop because they were recommended by Shell Bussey. I was very satisfied with the process of selecting and installation. Rick came to the house and spent time helping me choose the best options. Vince did the installation and very patiently taught me how to operate the system. Rick called a few days later and answered my remaining questions. They were both very personable and professional. Burglar Stop was a good choice. More...

Reviewed on Home Stars

18 May 2017

The company was very professional in the installation of the alarm equipment and have had no problems to date with the monitoring or them providing support
Highly recommmend them

Reviewed on Home Stars

18 May 2017

They provided amazing service. Friendly, professional, and fast. John in particular was amazing at explaining how things work, and making sure that I was satisfied with the service. I would definitely recommend them for their services if everyone was like John. More...

Reviewed on Home Stars

18 May 2017

The owner Rick came out right away, went over my needs and provided a quote immediately. Once I was ready, the installation went very smoothly (the installer had a great sense of humour) and the 6 hour install went by very quickly. Amazing service from start to finish. I would highly recommend this local business. More...

Reviewed on Home Stars

18 May 2017

Very prompt professional team. I called for a quote and my alarm system was installed right away which gave me peace of mind after having a recent break in.

Reviewed on Home Stars

18 May 2017

Rick, the Owner of Burglar Stop shows up to provide a quote on a holiday Monday. We sign agreement I immediately cancel scheduled meetings with 2 competitors. 4 days later technician installs system. Impeccable work - high level of professionalism and service. System works flawlessly. Awesome. More...

Reviewed on Home Stars

16 September 2016

Good service, friendly knowledgeable staff. Provided me with several options for my security needs, and installation was done very quickly.
Very happy with the results, and always nice to support a local company.
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Reviewed on Google Maps

1 July 2016

Emailed Burglar Stop and got a callback from Rick the very next day (while another security company based out of Port Coquitlam simply ignored my phone calls and emails). Went through my home alarm needs with Rick a few days later and had everything installed before the next week was over. System works great. Highly recommend Burglar Stop. More...

Reviewed on Yelp

7 June 2016

Dan was incredibly helpful , honest and priced competitively. Would recommend them.

Reviewed on Google Maps

18 May 2016

Our alarm system was in need to be updated and we were tired of being treated like just a number in the big pool of customers at our previous provider. After being recommended by a friend, we contacted Burglar Stop and Rick came to our house shortly thereafter. It was great to have such a personalized service with so many options to suit our situation, including alarming the garage door, which we were told by other companies, was almost impossible to do due to frequent false alarms. The installation and changes were done very soon after the initial contact with Rick. Vince and Kyler did a great job installing the new components and changing some parts. They also took the time to explain the new system to us. Overall it was a great experience dealing with Rick, Vince and Kyler, very refreshing and much better than what we were used to from our previous provider. More...

Reviewed on Home Stars

18 May 2016

My wife shopped around for an alarm company and decided on this one due to their good reviews, low monthly monitoring cost and inexpensive installation. They came by and installed the keypad and all the other alarm items in a morning. The installers were clean and professional. We got signs and stickers. We've triggered the alarm accidentally several times and we got phone calls from the company within minutes to check that everything is okay. More...

Reviewed on Home Stars

18 May 2016

I have been using Burglar Stops services for 5+ years. Most recently we had an issue with one of our motion sensors. Burglar Stop was very responsive and came in right away to replace the sensor at no additional fee. I was very impressed by how quick they tended to the issue. I have always found Burglar Stop to be very personable and to have a great customer service team. More...

Reviewed on Home Stars

18 May 2016

Burglar Stop has been great to work with. The owner Rick handled my call and took great care of me. They assessed my system and added a garage door sensor with key fobs so we can arm and disarm the entire system from the car as we come and go. Very convenient and also ensures we do NOT leave our garage door open at night! This upgrade was $400.00 plus tax and well worth it! They will also begin monitoring my system. The cost is $20-25 per month. It is $25 per month if you want free service calls (no service fee, free parts and labor)...IMO worry free service is worth the extra $5. More...

Reviewed on Home Stars

18 May 2016

Very appreciative of their emphasis on keeping our family safe and honesty of what we really need. Rick, Vince, and Tyler were very professional throughout the whole process. THANK YOU!

Reviewed on Home Stars

18 May 2016

I engaged Burglar Stop just a few days before taking possession of a property. Despite the short notice, it was able to install a temporary security system on the day when the property changed hands, before installing a permanent system over the next 4 months. Rick took pride in doing a professional job, and worked with me to identify the needs and propose solutions. One particularly great suggestion was the use of photocell-controlled LED lighting. His team members, John and Nick, were competent, courteous, helpful and patient. John even checked how my system worked at night, which showed his dedication to his work. Where changed were needed, the entire team always listened and made them readily. Burglar Stop has delivered to me everything which had been agreed. More...

Reviewed on Home Stars

18 May 2016

Vince, the tech installer and his apprentice, Tyler arrived late but, they called ahead that they were delayed to pu materials & equipment. They were polite & respectful in providing information about install WL system plan as well as gaining our confirmation before they proceeded. They worked quickly and cleaned up after themselves. I am quite pleased with my dealing with Burglar Stop from sales, setting appt and to install. Hopefully, everything will work accordingly as they've said. More...

Reviewed on Home Stars

18 May 2016

We called a lot of companies about our alarm system. Some never showed up some wanted crazy setup fees. Burglar stop was the clear choice with there great pricing structure and customer service.

Reviewed on Home Stars

18 May 2016

Great on-site service from Vince and Kyler, very professional and friendly. They helped us learn how to use the system and installed it with a minimum of fuss. Rick's advice on how to tailor our system to our needs and his follow-up call to check if we had any other questions was appreciated. More...

Reviewed on Home Stars

18 May 2016

The service we received from the beginning to the end of our home alarm installation was excellent. A consultant came to our house and gave very honest suggestions as to what may/may not work best. He took the time to explain everything to us. When you dial through to the company, your call gets answered right away. Our technician was great as well; very courteous and answered all of our questions; cleaned up well afterwards as well. Called around for various quotes from different companies and decided to go with Burglar Stop. Highly recommended. More...

Reviewed on Home Stars

18 May 2016

I have been using the Burglars Stops services for over 4 years now. They initially installed an alarm system in my store. Over the past few years I have found the Burglar Stops customer service and attention to my account to be excellent and always reliable . I am very happy with their service so happy in fact I also use their security system to monitor my home. 10/10 I would recommend the Burglar Stops services to anyone. More...

Reviewed on Home Stars

18 May 2016

We needed to update our aging audible alarm system to a modern, monitored system, so we called Rick at Burglar Stop and got a very reasonable quote. Vince and Tyler showed up a couple of days later and did a very thorough and professional job of updating our out-of-date PIR motion sensors to glass break detectors where appropriate, and to a new PIR in an area we wanted to make sure our dog could access when the system is armed. All new keypads and a state-of-the-art control box completed the system, followed by a comprehensive tutorial on how to operate the new technology. Everything works as advertised and we are very pleased with the Burglar Stop installation, which we highly recommend.
Gary /Surrey
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Reviewed on Home Stars

18 May 2016

I have been with the Burglar Stop for over 5 years. They have provided me with a programmable alarm system as well as telephone monitoring system on my smart phone. When I had a security issue while I was out of town - Burglar Stop contacted the police and monitored my home well after the police had left. Burglar Stop waited until I arrived back at my house and filled me in on the situation. Burglar Stop provided what I would call an above and beyond service, as there was no where in our contract that states they need to monitor my home until I return after an incident. They continue to provide me with exceptional service and I would absolutely recommend them to another homeowner in search of a home security system. More...

Reviewed on Home Stars

18 May 2016

John was very professional and friendly. He installed my alarm, cleaned up after himself and gave me the basic information I needed to activate the system. I picked this company because it is a local business and I like to support locally whenever possible. I wouldn't hesitate to recommend this company to others. More...

Reviewed on Home Stars

18 May 2016

My family and I use Burglar Stop for our businesses and home. Lately we have been having issues with our store alarm going off constantly throughout the day. When I contacted Burglar Stop they told me there is nothing they can do about my problem and that I need to check the phone line. The problem is not with the phone line it is with their alarm system, I have called numerous times about this issue and have yet to receive any assistance on their end. Their service has really gone down hill lately....perhaps they are under new management. I will be calling today to cancel all of our contracts and will be starting fresh with a new company.
Update- Thank you Rick for fixing the problems with our alarms. I hope we will be doing business for a very long time
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Reviewed on Home Stars

18 May 2016

After a lot of internet research, and talking to a number companies, I settled on BurglarStop. Their prices are very reasonable. Rick at the head office is very friendly and knowledgeable. He answered emails and voice messages in a timely fashion. The installer Vince came on time, finished on time, and was also very friendly. I am very happy and feel much more secure at our new home with BurglarStop here. I highly recommend them! More...

Reviewed on Home Stars