BRANDCLINIC

He usually responded to my emails and texts fairly quickly. He also completed updates that I requested very quickly. There were issues that we faced however. Instead of guiding me I guess he assumed that I knew what I was doing. This is my first time dealing with a website and I really had no idea how it worked. He also was supposed to provide me with a 2 hour training which was never provided. He even told me that I could youtube it and watch videos. It was written in the contract that the project should be completed in 3 weeks, I, of course dealing with so many things, didn't remember this. We started this project about 3 months ago and it still wasn't completed (not his fault) because I didn't receive my products and therefore couldn't have them uploaded on the website. He used this as a reason to say that the website was completed and that he wanted his money. What he should have done was say this "since you're not aware of when you'll receive your products I think we should suspend the project and when you know when you'll receive the products we can continue" but instead he asked for the remaining balance and said "once you get your products let me know and we can upload them". Well, how can I know that you will continue to complete the project when you've received all of your money? That's not how it works. If you were concerned that you deserved some sort of payment for the work you've done up until this point then you could have asked for some sort of payment, not all but a portion. It also seemed as though he did not look over the work he had done. There were several mistakes on the website that he could have caught but it was obvious that he did not go over the work he performed. More...