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bouden coach travel

bouden coach travel locationBirmingham, west midlands

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bouden coach travel Details


5 (Based on 1 Review)

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bouden coach travel Company Description

About bouden coach travel

Minibus and coach hire company based in the midlands and supply vehicles for the whole of the uk

bouden coach travel Reviews

bouden coach travel Reviews

Review of bouden coach travel by Dave
5 22/08/2016

Very good service .
Driver on time and smart coach very luxury and posh
Price reasonable

bouden coach travel

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Review of bouden coach travel by Donovan Smith
1 week ago

Great service fro start to finish
Staff very helpful ,drivers friendly and the coaches are very posh and worth the money
Will use again and again
Thanks for your help

Donovan Smith
Review of bouden coach travel by DaneeGen
7 months ago

Awful experience with this company. Staff are completely inept and devoid of common sense. When booking a coach they quoted one price and quite happily took the deposit, and then constantly upped the price from then on. Had to phone numerous times and ague with the manager to get them to reduce the price.
I eventually phoned trading standards who specified they were in breach of contract and subsequently cancelled my booking and went with another company who were absolutely brilliant and handled our hire flawlessly.
Avoid this company and go with another, there's plenty of good companies out there, sadly this is not one of them as I found out the hard way.

Review of bouden coach travel by Alan Samways
11 months ago

What an excellent service provided from start to finish, my whole journey was pleasant and enjoyable. The staff in the office really looked after me and kept me well informed, the driver was fantastic and helped load and unload all of our luggage. The coach was exquisite well maintained and the leather reclining seats where really comfortable.

I would recommend this company to everyone and will definitely be using again.

Alan Samways
Review of bouden coach travel by Jiang Ge
1 year ago

I had a terrible service and experience with this coach company. Perhaps it is my bad luck, but be aware that they might only have two people operating this business behind the counter. My coach booked for Sunday all of a sudden being cancelled in the late afternoon of Friday, though they gave me a refund, it would not help with my customers and would only damage my business. They knew about the coach break-down on Wednesday but only let me know on Friday at the last minute - they should have warned me more in advance. Anyway, just be more careful sometimes!

Also, they charged us 50 pounds because our guests were late coming out of the airport for the coach. It took my guest a bit less then 2 hours and a half to get out of the customs and airport which they said it was overtime therefore a charge applied. I didn't know this kind of charge at all beforehand.

Jiang Ge
Review of bouden coach travel by Firas Firas
1 year ago

Excellent coach and service
We hired a luxury coach from bouden coaches last week
From Manchester to Cardiff
Coach was clean had tables fridge and coffee machine
Driver was well dressed on time and very helpful
Everyone onboard were very impressed with the level of service provided
We recommend this firm and will use again
Thanks to adele who even called us on the day to check that everything went to plan

Firas Firas
Review of bouden coach travel by Ian Miller
1 year ago

Shameful service, do not use this company!
We booked a Wedding day coach with this company because the web site has a special section for this type of event, and in the preamble recognises that this can be a stressful event. The coach was to transport the bride and groom and a group of various friends and family members from our house to the Registry Office and then onto a restaurant for a meal. The booking was made well in advance with a start time selected to leave room for delays; the event was mid morning and well past the normal rush hour.
You can imagine the scene when the coach failed to arrive on time, even though we had been careful to leave our mobile number as suggested by the company to ensure that their driver could contact us if there were problems. We had to ring the company ourselves only to be told that the transport manager could not be contacted to let us know the situation. Eventually the message came back to say that our coach was still in the town centre which would have meant that it would not have arrived to pick us up until after the wedding start time! That this day was the first day of the Edgbaston test match may or may not have been a coincidence.
So on our stressful but supposedly happy day we were left to organise several cars to transport us at breakneck speed into the centre of Birmingham arriving with only seconds to spare before the wedding would have been cancelled.
We are in the process of negotiating a refund together with compensation for the distress and additional costs involved with having to make last minute rearrangements to our plans. Not surprisingly this is proving difficult and as yet no money has been forthcoming.
We would not wish to be unfair to Bouden Transport, but do please think very carefully before booking with them if you want to avoid a similar stressful situation. We cannot comment on the quality of the vehicle or driver as this was a no show, however we can say that the unfortunate young lady who answers the phone (whichever option you choose!) has always been polite and helpful but clearly lacks adequate support when things go wrong.

I have now seen the published response from the company, which is disappointing in as much as there is no real apology for almost ruining our special wedding day. I would stress that:
1. If there was a vehicle breakdown, why no advisory phone call?
2. Why no phone call at the time of the pick-up to explain a potential delay?
3. We left ample time to cater for delays. 60 minutes for what is normally a 15-20 minute journey. Indeed I was wondering what to do with the guests if we arrive that early for the event!
4. Yes, we have had a refund but this necessitated several phone calls, and a delay of over a week.
5. Why no contact from the company to at least explain the sequence of events and to at least offer an apology for the sub-standard service?

By all means book with this company, but do be prepared for delays and a lack of communication when things go wrong.

Ian Miller
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bouden coach travel Location

7, Haywards Industrial Park, Orton Way, Birmingham, Orton Way B35 7BT, UK

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