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Blue Horizons Pools & Spas Inc logo logo
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Blue Horizons Pools & Spas Inc

Longwood, Florida

(11)
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Reviews (11)

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5/5

11 customer reviews

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9 August 2019

Awesome company. They do professional work. Aim to please.

Reviewed on Google Maps

30 July 2019

I feel like the biggest compliment you can give someone is to post a review of the work they did for you. I am SO happy we decided to work with Blue Horizons Pools & Spas. I had so much anxiety when it came to redoing our pool because our house sits in a way that the view from every room is of our pool. I was so scared it wouldn’t look nice and our view would be ruined. Our backyard is extremely peaceful and quiet and I wanted our pool to make the backyard look even better. After interviewing multiple pool companies (I was told these companies had never been asked so many questions ) we decided to use Blue Horizons because they had the best customer service, they were the only company to bring samples of product to our house and they don’t subcontract any of their work. They provided us with their license information and a full list of other clients that we could contact for recommendations. I even found some people who let me come over and go into their backyards to look at their pools. I’m crazy. I know. I just want to say how much I appreciated their kindness, patience and excellent customer service. They were prompt. If they told me they were calling at a certain time or arriving at a certain time, they were there at the exact time they stated. They discussed what they had done every day so we always knew what the next step was. If I ever needed to contact the office, the phones were always answered and my emails were returned almost instantly. They cleaned up after themselves. One day I happened to look out the window and saw one of the workers wiping down my patio furniture with his shirt because he had gotten dust on it. They came back every other day over the course of a week to add and monitor all of our pool chemicals until the water was safe to swim. An extra special thank you to the poor guy who had to teach me how to use all the new pool equipment If you are in need of having your pool resurfaced/remodeled, I highly recommend Blue Horizons The first photo is from the original listing of the house. The second photo is what our pool looked like over the last few months (we were unable to clean it for a few reasons) and the last photo is the finished pool! More...

Reviewed on Google Maps

30 July 2019

I am posting the photos from my wife’s review because they didn’t post for some reason.

Reviewed on Google Maps

26 March 2019

Our back yard has been transformed by Blue Horizon. Fantastic job, amazing customer service and now it feels like our back yard is a resort. They pulled all the permits, the price they quoted us was the price we paid. Very very happy with their service! More...

Reviewed on Google Maps

25 May 2018

Laid pavers for my patio, did a great job. Would use again.

Reviewed on Google Maps

25 May 2018

These guys are good honest people! Would recommend to anyone.

Reviewed on Google Maps

25 May 2018

I would give this company 6 stars if I could! I am a stickler for customer service and these guys are on point!!! They are fairly priced and did a great job. A few things to note: I was told I would get a call at 730 am and he actually called me at 730 on the nose, not even 731!!! They were fast and did a great job. Also, they found issues with my pool pump and fixed it for no extra charge. Then a few days after I had an issue with my pump again. My husband called and the lady said “someone will call first thing in the morning”. Again, promptly the next morning someone called and came out the same morning. The issue with my pump was due to age and not something they did. Again he fixed that issue with no extra charge. I am very thankful for the great job and service!!! More...

Reviewed on Google Maps

25 May 2018

"Travis" cleans my pool and he takes the time needed to get it right. He never rushes in and out. He is always dependable and pleasant and takes pride in his work.

Reviewed on Google Maps

23 September 2016

My first interaction with Blue Horizons (BH) was with Marty O****, the VP and sales man. After he came by and we talked, he gave me some reading material and the next day sent me an estimate that included the various options we discussed. I phoned the office with my selections and asked that Marty come to my house to help me select pavers, paver style, tiles and Diamond Brite finishes as I am partially color blind not am not good at imaging what the finished project would look like. Marty brought samples in his truck and help me select a tile that had colors of both the pavers and pool finish. His patience was much appreciated. And the finished job is stunning and I smile every time I see it. BH has experts for each part of the project. Anthony and Kevin came to do the demolition. They spent a lot of time prepping intakes and returns before they started with the jack hammers. Mike was next to install the tile. It was a pleasure to watch this craftsman at work. It was perfect. Next Rogerio came to install the bull nose pavers and the deck drain. Pavers were done with precision and far exceeded my expectations. With the deck drain we ran into a problem with pool pump plumbing in the way. Rogerio did an outstanding job of cutting the drain and angling it so it was able to drain through. Then he and two assistants finished the deck. After the Diamond Bright was installed, Kevin #2 came to do final cleaning sand off the pavers, taking the tape off the deck drain and adding pool chemicals on a Friday, and then he was back again on Monday, Wednesday and Friday of the next week tweaking the chemicals. He would phone me at 7:45 am (give or take two minutes) each of those days to give me a one or two hour window for his visit to me. And he was always on time. BH does not use contractors. The men who worked on my pool and deck were very nice and a pleasure to have around. More...

Reviewed on Better Business Bureau

23 September 2016

My first interaction with Blue Horizons (BH) was with Marty Olson, the VP and sales man. After I accepted the estimate,Marty come to my house to help me select pavers, paver style, tiles and Diamond Brite finishes. His patience was much appreciated. And the finished job is stunning and I smile every time I see it.BH has experts for each part of the project. Anthony and Kevin came to do the demolition. They spent a lot of time prepping intakes and returns before they started with the jack hammers.Mike was next to install the tile. Rogerio came to install the bull nose pavers and the deck drain. With the deck drain we ran into a problem with pool pump plumbing in the way. After the Diamond Bright was installed, Kevin #2 came to do final cleaning sand off the pavers, taking the tape off the deck drain and adding pool chemicals on a Friday, and then he was back again on Monday, Wednesday and Friday of the next week. More...

Reviewed on Yellow Pages

4 March 2013

We are really sorry this customer feels this way about our company. It is our desire to be complete in our work and communication with our customer. Our service technician, who has been with our company for over ten years, repaired several leaks at the pool equipment and unclogged the skimmer line of leaves which was due to the pool having an over abundance of leaves and the pool cleaner trying to pick up too many leaves at once. After the repairs were made our service technician showed the customer the repair and also instructed the customer to first remove the leaves with a leaf vacuum rather than running the pool cleaner which could possibl clog the line again. After approximately nine days the customer called the office and was given suggestions to unclog cleaner, three days later customer contacted us again and was put on our repair schedule. The customer chose to run the cleaner and as a result the line was clogged again. This is why it resulted in another service call as instruction and warnings were not heeded. More...

Reviewed on Yellow Pages