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About

Director Ben Setterfield, leads a professional, friendly and conscientious team who are ready to realise your vision of the perfect bathroom. We focus on creating bespoke designs tailored to every client's needs and personalities. The bathroom has become such an important space in today's home that it's time to dedicate the time and design skill to make it a special sanctuary of relaxation, luxury and forward thinking technology.

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Reviews (30)

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Andrew McIntosh

5 August 2019

When we were researching who to use for our bathroom refurbishment, the on-line consensus was that B11 might be more expensive than others, but their attention to detail, practical and efficient approach to dealing with any issues that arose on site, and swift resolution of any snags, meant that their customers recommended them enthusiastically. This was exactly our experience.

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Jez Gibson

10 June 2019

Ben and the team are fantastic. The quality of their 3D designs are so realistic, your bathroom will actually look as good as their designs. Highly recommended.

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sian zuccherelli

10 June 2019

Good communication from beginning to end. We had a challenging design brief that was met by all involved with enthusiasm. The results speak for themselves.

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Richard Colman

10 June 2019

We recently worked alongside the Bathroom Eleven team on a property renovation in Esher. Their team were always polite and tidy on site and worked diligently on each bathroom. They were extremely easy to work with and worked in a collaborative manner on duties such as waste disposal and keeping the property in a tidy condition.The design team were regularly attending site to ensure that everything was being installed as per the plans and Ben’s project management meant that all the rooms were completed on time.The finished rooms look fantastic and the client is very happy with the results. I wouldn’t hesitate in referring my clients to Ben and the Bathroom Eleven team in the future. More...

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Stephen Osgathorp

10 June 2019

Great place for inspiration if a little expensive

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Billa A

10 May 2019

Oustanding store and stuff , the service ,designe and prices are amazing , Ben is a great man , very helpful and gentleman ....strongly recommended

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Alasdair Reisner

10 February 2019

We had our bathroom redone by Bathroom Eleven in 2013. We were really pleased with the result. Six years later there was a failure with a part of the shower. We enquired with Bathroom Eleven to source a replacement. Took just a few days to source, at no cost and with advice on replacement. Couldn’t ask for better customer service. More...

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John Cobb

10 November 2018

We wanted to replace 2 of our existing bathrooms which were looking very dated. We don't have much design imagination but knew that we wanted something more contemporary. We visited some other bathroom suppliers but were not overly impressed with the design or the approach. We then received a recommendation for Bathroom 11. We visited the showroom and met Adam the designer who explained the design to installation service. Adam came on a site visit and asked us for the sort of bathroom we were looking for. The following week we went back to the showroom and were shown computer based designs of the proposed bathrooms - we were really pleased and it matched what we were looking for. Once we'd accepted the quote, the installation soon followed - this was led by Andy and various other specialists (tilers, electricians). They were very clean and tidied up very well every night. Adam would regularly visit to monitor progress, as would Ben the owner. One of the best things about the service is that any fixes post installation were done immediately and with no quibbles. We're very happy with the outcome and the service provided More...

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G N

10 November 2018

This is the second time we have used Bathroom Eleven. On both occasions we have appreciated the advice Adam gave about how to get the best out of the space. This was particularly important as we didn't have a blueprint to follow - we were converting a bedroom into a bathroom and then adding a utility room into an existing bathroom. The people who completed the work were all polite and tidy. All snags were dealt with efficiently and the quote we were given at the beginning for both rooms was the final amount paid. We now have two transformed rooms that are finished to a very high quality. More...

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Jo Turner

10 October 2018

Really very impressed with the service we received from Bathroom Eleven. Adam really took time to go through our likes and dislikes and came up with some brilliant designs. He offered advice & support throughout our build and nothing was ever too much trouble, he really went above and beyond and exceeded our expectations. I highly recommend Bathroom Eleven. More...

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Chris Snook

17 September 2018

The team at Bathroom have been a pleasure to work with over the last year, and i've had the pleasure to photographs some of their amazing bathroom designs. Not only is each design different, but they are all tailored to the clients needs. Every one of their clients is always over the moon with their new bathrooms. More...

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Elaine Brant

10 September 2018

After much deliberation, we finally decided to engage a contractor to enlarge and update our main bathroom. We wanted a contractor to design, supply and install the bathroom, working closely with us throughout. Having refurbished most of our house over the years we acknowledged the scale of the job and our need for attention to detail, design and finish. We chose Bathroom Eleven because they were recommended both by friends and Checkatrade. Bathroom Eleven assisted us throughout the design phase, understanding clearly our brief on style and practicality. They helpfully suggested alternative products from a wide range of sources, costed bespoke options and spoke to suppliers to provide us with detailed technical information we required. The computer-designed 3-D images of the bathroom were excellent and gave us a very real sense of the space and final look with our chosen products. The owner was also on hand to answer technical queries we had about the installation. Bathroom Eleven provided redesigns and product alternatives in a comfortable time frame where we made steady progress unrushed or influenced. This process gave us the confidence to go ahead with the project. We wanted to be fully engaged with all stages of the installation. Essentially there were three stages that worked around our availability as we wished to be on site throughout. The stages were: removal of old bathroom, construction of extension to the room and first phase of installation; measuring, manufacture and installation of bespoke worktops; and completion of installation. The fitters were a pleasure to work with. All were polite, clean, tidy, hardworking, timely, cheerful and helpful. We were able to discuss easily with the main fitter detailed technical issues with a clear understanding of the outcomes of the decisions we made. We were particularly impressed with the quality of the wall and floor tiling, which had been carefully thought through by the fitter and discussed with us in advance. The process from design to completion has been comfortable and relatively non disruptive. The team from Bathroom Eleven have been accommodating and pleasant throughout. Importantly, they ensured that we were happy with the final installation and responded to queries after completion of the work.We are very happy with the final bathroom. It has met our expectations and looks like the design images we agreed. The bathroom is a pleasure to use. More...

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Heather Martin

10 September 2018

We'd dithered about getting the bathrooms done since moving in 5 years ago and finally decided to go for it. We visited a number of designers and fitters and Adam at Bathroom Eleven stood out as by far the best. He really listened when he came around for the design visit and he asked sensible questions (and fell in love with the dogs!). When we went to see the designs it was clear how much he'd "got" us. He offered challenge in his ideas, I wasn't sure about moving a wall, but it was the right decision, the room works so much better now! My husband and I particularly liked that the price we were quoted included everything, down to and including lighting. Bathroom Eleven's quote was not the cheapest, but we found others hadn't included lighting, or were suggesting moving toilets and hadn't included a cost indicator for moving the soil pipe. It was easy to see how these costs would quickly rack up, and they were things Adam had considered and had included in the quote we were given. Jarek and Tomak came to do our installation and I cannot praise them highly enough. They were polite, professional and hard working. Their attention to detail was spot on and Adam was always at the end of a phone line for little queries (and came out to check progress a couple of times). Jarek and Tomak made the process as easy as possible for us both and cleaned up thoroughly every night. Both dogs fell madly in love and sorely miss their new friends.We are enjoying our new bathrooms (especially the wine shelf by the bath in the en suite!) and 100% recommend the Bathroom Eleven team. More...

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Andrew Martin

16 August 2018

What a great company!
This is the first time we have had bathrooms replaced. This job was to get 2 bathrooms replaced at the same time and so it took us a while to take the plunge.
When we decided to go for it we looked for designs and quotes from a number of companies dotted around the South/South West London and Surrey area, We spoke to all the designers in the same way, discussing our general likes/dislikes in bathrooms and some very generalised ideas we had for each room. From the very first time we saw Adam's designs it was clear he was head and shoulders above the others. It was clear he had understood our vague thoughts and feelings on bathrooms and turned them into something real. Adam had great patience with us throughout the design process, and we ended up with a great pair of rooms. Other firms never really got close to understanding us, would often focus on specific products and sometimes focused on using gimmicks like VR headsets. None of which can replace a skilled designer like Adam.
The installation was very quickly arranged, and went fantastically. Jarek and Tomak turned up every day with a smile on their faces and worked hard. They took huge care over the rest of the house and general tidiness. Most importantly to us, they took great care of the dogs throughout the process, despite them investigating everything. Our dogs still miss having them turn up each day!
The quality of the fitting is brilliant. Our friends and family all admire the bathrooms now, where as before we felt we had to make excuses for them!
Can't recommend this company enough.
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Marshall King

10 August 2018

We purchased a shower door and screen some while ago from Bathroom Eleven and at the time they were great. I recently had to go back for some door strips and the after sales service is fantastic, couldn't have been more responsive or helpful.

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David Cooper

10 August 2018

We (Coopers design and build) have been using Bathroom11 for the past 2 years (approximately 30x bathrooms in this period). We have enjoyed a perfessional, comprehensive and supportive service. As trade customers we enjoy the high level of detail given for their bespoke designs, with on-going support if needed. We have great faith and confidence when we send our clients to Bathroom11 for the upmost of care and attention to our clients.With the growth of Bathroom11 in the past few years, its great to see we still have the great level of service, they seem to always find time for us.They really are a breath of fresh air, would absolutely recommend! More...

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Amelia Oddie

10 August 2018

Thank you to everyone at Bathroom Eleven. An incredible team, complete perfection, smooth and timely operation, total client satisfaction and ultimately a stunning bathroom. I had not appreciated how much there is to designing and installing a bathroom until now. Their advise and visuals were critical and reassuring during the decision process. The onsite team were a joy to have around. They were friendly, tidy, punctual, professional and highly skilled. Rubbish was disposed of daily, as was a constant flow of supplies for the job. They took charge and over-came all obstacles; nothing was a problem for them. I am thrilled with our new bathroom and would thoroughly recommend Bathroom Eleven. More...

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Charmian Bourne

10 August 2018

From our first discussion, Adam designed a stunning bathroom which incorporated everything we wanted. The whole project was completed very professionally with attention to the smallest detail. The installation was carried out with great care and with minimum disruption at home and both Ben and Adam remained in contact to oversee the work. We are delighted with the result. More...

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SieMatic by Project Kitchens

10 August 2018

Bathroom Eleven supplied our fantastic shower room at the Kingston showroom. The design, installation and finish is stunning and gives the WOW factor to all our clients. It makes for a great conversation from the lighting design to the feature tiled wall, we highly recommend their services. More...

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Bonita Edwards

23 July 2018

Did a great job on our en suite - very professional project management, design and fit out. We were delighted and still are two years later.

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Karen Urwin

23 July 2018

We are so pleased with our experience with Bathroom Eleven.

From the initial design stage ( a difficult non-standard room) through to installation it is obvious that the firm prides itself on a commitment to the quality of the design, installation, and satisfaction of the homeowner.

They are friendly , extremely professional and concerned that everything went smoothly from start to finish. We have an old house which presented some problems and all were surmounted with the highest attention to detail.

Everyone was incredibly tidy and considerate of our home , concerned that the installation and finish were perfect.

Thank you Adam, Adam, Filip and Ben.
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Shaun Lenane

23 July 2018

I worked with Ben and his team a few years back, on a commercial venture in Kingston Upon Thames.

Being in the industry myself for over 30 years, I have seen good and bad on the supplier side and Bathroom 11 are some of the best I have ever worked with.

Fantastic work ethic and amazing eye for detail and finishing. I highly recommend them for anyone looking to refurbish their bathrooms.
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PurplePlane81-1

14 March 2018

We are so pleased with our experience with Bathroom Eleven.From the initial design stage ( a difficult non-standard room) through to installation it is obvious that the firm prides itself on a commitment to the quality of the design, installation, and satisfaction of the homeowner.They are friendly , extremely professional and concerned that everything went smoothly from start to finish. We have an old house which presented some problems and all were surmounted with the highest attention to detail.Everyone was incredibly tidy and considerate of our home , concerned that the installation and finish were perfect.Thank you Adam, Adam, Filip and Ben. More...

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Derrick Simpson

6 September 2017

Every so often in life you come across a team of talented people delivering excellent service to a high standard and such was our experience working with Bathroom Eleven.
From the initial visit to the showroom, through the design stages and then to installation our experience has been to be delighted at every stage. The installers are first class as are the tilers, electrician etc. The results are stunning and add a new perspective to our house.
Bathroom Eleven is highly recommended.
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Shaun Lenane

4 June 2017

I worked with Ben and his team a few years back, on a commercial venture in Kingston Upon Thames.

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Ben Pipe Photography Ltd

12 May 2017

It has been a pleasure to shoot for Ben and his team at Bathroom Eleven for the last few years. Jobs are always well planned, interesting and payment is prompt.

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fiona_humpherson

23 April 2017

Bathroom Eleven designed and fitted a family bathroom and ensuite bathroom for us. From the design stage through to installation the service was excellent. Adam took time to get to know us and what we were looking for and did a super job in translating our ideas into excellent designs. He came up with creative options and helped advise on fittings so we could complete the project within budget. The installation was also great - seamlessly planned, we were kept informed at all stages, and it proceeded with minimal disruption to us. Everyone involved was extremely professional and charming. The quality of the fittings and work are excellent and we are delighted with the results. More...

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clak22

21 February 2017

We are extremely pleased with the work carried out by Bathroom Eleven. They transformed a small area in our loft into a luxurious en suite. The entire team was hands-on, from design through to finish, and they were considerate, friendly, approachable and very competent. The attention to detail was excellent.

The team also made changes to our existing family bathroom, considerably improving that space.

We couldn't be happier with the results and will definitely employ Bathroom Eleven in future.
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Anders Sander Hansen

10 August 2016

Last year Bathroom Eleven designed and supplied a bathroom and ensuite for our house, and we were so impressed with their patient and professional service, from start to finish. We are now renovating another bathroom and are coming back for more! When a shower tray cracked a couple of months after installation, because it had not been installed properly, they replaced it quickly and gave us a very reasonable price, although it certainly was not their fault. I will happily provide a reference. Thank you very much! More...

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Little Carousel Gallery

6 July 2016

I would like to highly recommend Johanna at Bathroom Eleven for the advice she gave us for our family bathroom. She spent lots of time with us understanding our needs and style ideas and helping us reach a great design for our not very large bathroom, including a 3D design to help us visualise the overall space. Her technical and product knowledge was excellent and we felt we were in very safe hands. A very friendly company I wouldn't hesitate to call on when we are ready to get the work done. More...

Q&A

The Bathroom Eleven team is built up of a cohort of people who are passionate about what they do. With Ben at the helm as our Director, he strives for perfection in every design and installation we set to achieve whilst ensuring ultimate client satisfaction. Adam and team will not let you down with their brilliant and innovative bespoke designs that mean you can really call your bathroom uniquely yours. Jozef and Shannon will keep a close eye on everything logistical and administrative to keep the ball rolling smoothly. And finally our team of fitters will keep you informed as they put everything from the design into realisation in your bathroom space.

Ben is passionate about beautiful and brilliant bathrooms. Having come from the industry as an installer, Ben recognised the need for a truly bespoke bathroom company that didn't just create your off-the-shelf bathroom. At the forefront of making that happen are his two committed designers, Adam and Johanna, and all backed up by the conscientious fitting and office team. We care a lot about the work we do and the people in our team and we love to extend this care and passion out to all the clients that choose to trust Bathroom Eleven with their bathroom project.

We are truly unique in what we can offer to potential bathroom clients. We fall in the mid-high end range in terms of pricing but for this you receive a personalised bathroom design service which then extends through to the professional installation service we offer. At the forefront of what we do is our exceptional client satisfaction and customer service. Every part of the process is handled by our small but committed team here at the Bathroom Eleven showroom meaning that you receive the closest project management and service throughout every step of the process.

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Services

Includes: - Initial Site Visit to take measurements, photographs, and a short discussion about design/layout - Design of your new bathroom with our Interior Designers, Adam or Johanna - Installation of your new bathroom with our in-house installation team - Project management from the Showroom team - Adam/Johanna, Ben, Jozef and Shannon - 2D Plans and Elevations - 3D Design Renders - Delivery of Bathroom Goods - After Care service (so you can enjoy your bathroom with no worries.) - 3 Year Guarantee (5 years on Wet Rooms - we are the leading wet room specialists in Surrey and South West London)

Includes: - Initial Showroom briefing meeting with our Interior Designers, Adam or Johanna (you will provide measurements/plans or photographs) - Design of your new bathroom through showroom meetings - Assistance with placing your order and any technical queries from your chosen installers - Delivery of Bathroom Goods - 2D Plans and Elevations - 3D Design Renders