At Your Service Catering & Event Planning

At Your Service Catering & Event Planning

At Your Service Catering & Event Planning locationShiloh, Texas

(9 Reviews)
At Your Service Catering & Event Planning Reviews


Review of At Your Service Catering & Event Planning by Danielle Shannon
5 09/01/2017 Danielle Shannon

Darren and I would like to thank AYS and their team! Our wedding was so awesome!!! I highly recommend them to anyone planning an event. The displays were awesome and so was the food. They helped my friends load up all the rentals at the end of the night. They took the stress out of planning an event. Basically all I did was call them, told them what I wanted and here's my budget. They had me come in for a tasting, and they handled everything from there.

Review of At Your Service Catering & Event Planning by Megan Sandy
1 28/10/2016 Megan Sandy

Not great...the food was okay best. The servingware was awful, and the lady dropped off the food while I was hanging up a call and didnt even stick around to let me check that everything was correct and to our liking. She just dumped it and bailed! Also did not leave the lids for the sterno which we had a very hard time putting out the flame without. We also paid for dessert for 15 people and they jipped us on the amount. There are too many great caterers out there, don't waste your time here until they change their service!

Review of At Your Service Catering & Event Planning by Derek Nguyen
1 09/08/2015 Derek Nguyen

We had our wedding catered and staffed by At Your Service Catering, for almost $80 per person we figured food would be amazing along with service. Boy were we wrong, food was not as sampled, staff seemed untrained, and at times very unprofessional. When doing place settings, the staff seemed to not know how to place silverware except for one of the staff. We had some guests with special dietary requirements and one of them was served the same exact plate twice, so not wrong just once but twice. The next course was not served for almost 30 minutes and many of the desert plates were missing items. For the most part the staff was friendly, but that is about it. I have guests complain about lack of service, as in needing something and not being able to get a server to actually do it, no refills no nothing. O and it gets worse, so we had a photo booth and got copies of the pictures with wishes from the guests, apparently staff from the catering company decided to partake as well, so now I have pictures of people i do not know with their wishes. We contacted the owner and a representative of At Your Service Catering, nothing has been done even though all we have asked for is an explanation of the since they are obviosly unwilling to do anything else.

Review of At Your Service Catering & Event Planning by Erin Kincaid
5 Erin Kincaid

Did an amazing job at our gala! Thank you!

Review of At Your Service Catering & Event Planning by Jamie Robertson-Walker
5 Jamie Robertson-Walker

At Your Service has catered events for my company and they did an outstanding job! I'd highly recommend them to anyone. Tasty food and great service!

Review of At Your Service Catering & Event Planning by Maurice Melvin
5 Maurice Melvin

The Menu is exciting and the food is excellent. I cannot fault the menu or the staff. They truly earn the Excellent rating.

Review of At Your Service Catering & Event Planning by Jenny Nguyen
1 Jenny Nguyen

Even after reading several bad reviews, I decided to give AYS a try(bad choice). Main point of contact is Autumn (she does not have anything to do with the execution of the dishes nor the service of the caterers at your event). Autumn was relatively easy to deal with while I changed my mind several times about what to serve at the wedding. This trait stopped after they were fully paid.

AYS did not contribute much when I asked for an Asian Fusion menu. My planner suggested several items and AYS had to consult a third party for research. The result was not executed very well. The items served at the wedding was not the same as what was served during tastings (or even the final menu drafted by AYS) and there was no consistency.

Guests with special dietary restrictions were not given the correct plate. Gluten-free mother & child were sitting at the same table. Mother received gluten free plate, but child did not. The mother had the server return it to the kitchen & the same plate was brought out again. Guests from both sides of the room & different tables stated that they never got any water refills after the pre-set cup. Guests also said that the asian custard/fruit/wedding cake was not served evenly (some stated they got no custard/no fruit/wedding cake and some stated they only got a sliver of wedding cake)-I went home with the ENTIRE BOTTOM TIER OF WEDDING CAKE. How is that possible?

After the wedding was over, I emailed AYS. I did NOT ask for a refund but simply an explanation. I received a forwarded email from John (owner of AYS) that stated that he was there for the plating of the salad & entree and that AYS did nothing wrong. He stated that everything was gluten-free and the cause of confusion was due to table # switching.

If AYS did nothing wrong, why did multiple guests say they had no water? If the plates were all gluten free, why was there a discrepancy between mother & child's plates? Why did guests complain of discrepancy in dessert plates? If nothing was wrong, why was there a bartender taking pictures in my photobooth? Why were my guests not ID'd for alcohol? Throughout the process, they dealt with my planner. However, with these issues, they refuse to speak with my planner and stated that they would only speak with me about the matter.

However, after the first initial email with nothing but excuses, I have not received any subsequent emails answering my questions. Instead, they would rather spend their energy refuting bad reviews rather than providing good-quality service.

Review of At Your Service Catering & Event Planning by Joe Gall
5 Joe Gall

Tonight, AYS catered the annual Holiday Party at my condo complex, Preston Tower. The food, decorations and servers were all top notch. A huge success. I can't recommend John Johnston and his staff enough. Bravo!

Review of At Your Service Catering & Event Planning by Bri Bailey
5 Bri Bailey

Autumn and crew worked wonders for my wedding! The food was soooo good (and I'm ridiculously picky). People still bring up how on point the pot roast was. The day of on site coordinator kept checking periodically throughout the evening if we needed anything, and even went to the bar to get my wine glass refilled. The food is such a huge element of a wedding, and I am so beyond glad I went with AYS. Highly recommend them.

At Your Service Catering & Event Planning

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