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About APYork

Lettings and Student Accommodation in York

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Review of APYork by Anastasia S
5 days ago

Lived in one of their houses for half a year, moved out for personal reasons but was very glad to be shot of them. Really unfriendly and unprofessional. Either don't answer the phone at all or sound snarky and send passive aggressive emails. Make promises and don't keep them. I moved out in March, found someone to take over my tenancy, which means my tenancy ended, so I asked for my deposit back - which was not with the Deposit Protection Scheme by the way! They said they'd transfer it, they didn't, then said they couldn't until my tenancy had ended, even though it already had.

I finally got it back a week ago - more than half a year since I moved out and more than a month after the whole tenancy ended. Even though other people in the house were much worse tenants I got back the least amount, due to an "admin fee" for a replacement tenant.

Disgusting bunch, don't listen to what they say in response to this. 2 stars only because the house was fairly nice for a student house.

Anastasia S
Review of APYork by Samuel Ward
1 month ago

What an absolutely atrocious service I've experienced from this company.

I drove 3hrs to view a property that I was extremely keen on - with similar properties hard to come by. After viewing the property, I explained that I was very keen on paying the deposit to remove it from the market. However, after insisting I accompany them to the office right there and then to pay the deposit, I was explicitly assured, and even convinced, that I should not come to the office - that I should pay online that evening. In fact I can quote "I promise to you that I will hold the property until tomorrow afternoon, to give you some time to place a deposit before any more viewings". After reluctantly accepting that this was an innocent promise based on the fact I'd made it clear I'd gone to great lengths to secure this place, and that I couldn't simply come to the office and pay, I went to relax having finally found somewhere after months of searching. I was chuffed!

About 1hr later I receive an email bluntly explaining that the property was gone as someone had come into the office and signed there and then. Feeling quite amazed and very upset, I called them to confirm if this was true and received a completely un-apologetic - almost confrontational - regurgitation of their ironic "first-come-first-served" policy. "What don't you understand about it? Explain to me how this situation is not first-come-first-served?" they said. No sympathy, no explanations, no apologies.

What an utterly unprofessional organisation who are quite evidently used to wasting people's time. I wonder what it would have been like to rent a property with them, or whether a hollow apology will appear online now this is public...25/08/16

EDIT: 1hr is plenty of time to travel 2miles across a city centre, even via walking. I knew exactly that a deposit was required to secure the house and is why I thoroughly insisted on coming to the office. The unprofessional thing was to advise me that no one else would take the property and in fact insist I should not come to the office. Clearly they have no idea what their own market is like or what their own policies are.

Samuel Ward
Review of APYork by Ed B
2 months ago

Used them for a few years - when I sold the property I got stung with a tenant find fee I didn't sign up for, or was notified about! Didn't get an invoice, just had it taken off money the company owed me.....

Ed B
APYork on Google Maps

APYork Location

24 Hull Rd, York YO10 3JG, UK

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APYork Services

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Student Accommodation

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