AnswerNet
Jamestown Village, Pennsylvania
(72)
Jamestown Village, Pennsylvania
(72)
72 customer reviews
Training Manager
This was an excellent opportunity for me to restart my career. The general manager at the time was a God send and she helped me tremendously. I'm forever grateful
Reviewed on Indeed.com
Customer Service Representative
You never know how your day would start, from an irate customer to a customer who needed assistance. When you get a call from an Irate client you listen to them and try to give them the best solution with their help. It was courteous and professionalism at all times regardless of the situation.Pros The Manager would randomly buy lunchCons Getting an "Ear Full" from the customer some were just Mean & Nasty More...
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Telephone Sales Representative
very busy, multitasking consistently, friendly colleagues, employer is very respectful and willing to work with employees, patience with all customers no matter the situation. Learning new kind of customer service. More...
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Agent
Great job while I am currently in college. Not stressful, easy routines, great management. Allowed very flexible schedules, and easy advancement opportunities based on performance.
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Operator
I've seen a lot of changes take place from the time I began working at Answernet until now, some good some bad, but overall I like the job. It is fast paced, with numerous accounts that can change at any time but the good news is it's a small office and we all help each other out, we bounce ideas off of and learn from one another; idk about other locations but at this one you're never alone when it comes to training, or day to day operation, we're kinda like our own little family; we even have potlucks so while the job can be stressful at times it can also be a lot of fun, as long as you follow protocol and provide good customer service, management usually doesn't bother you. My only complaint would be that management will at times let employees get away with things that not only affect others but just shouldn't be tolerated and that they could be a little more flexible or understanding when it comes to scheduling and that corporate hardly take us into consideration when taking on certain clients or accounts, this can make the job stressful.Pros Small office, laid back atmosphere, most of the employees get along and everyone is willing to help outCons Scheduling and some of the accounts and be stressful, rude callers etc More...
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Answering Service Operator
I enjoyed the job and the people I worked with. I would be open to going back. The manager was very nice and open minded.Only because of issues outside of work did I leave AnswerNet .Pros Relaxed work environmentCons None that I can recall More...
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Customer Service Representative
I enjoyed working at the Toronto site at some certain points. All the employees are awesome people. I did not like how the GM only had favorites in the office, and I found that she has not fair with all employees, but that's my opinion.
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Telemarketer
I enjoyed working there. I had a lot of responsibility which I did enjoy and my co-workers were excellent to work around. I would work there again because it was a great job.
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Phone Operator
I learned so much from so many different vendors and companies. Learned to be stern and accurate, as well as compassionate and quick. It was overall an everyday learning experience.Pros What you learn from each call.Cons ER calls. More...
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Customer Service Representative/Dispatcher
I worked with this company for some years it was a great experience besides the manager at the time was racist and tried her best to get me fired. Overall a good company.
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Dontea Bussey
Nice place to work people are friendly and helpful
Reviewed on Google Maps
Supervisor
My day started with completing spread sheet every morning then assist with making employee's work schedule assist on telephone with co-workers doing busy time at Answer net I've learned excellent customer skills service how to multi task several projects. The hardest part of the job at Answer Net listening to recorded calls the most enjoyable of the job was being a team player and great SupervisorPros out to eatCons Breaks More...
Reviewed on Indeed.com
Inbound Agent
I have enjoyed the experience and opportunity Answernet has given me. The Management has been wonderful. Learning new trades and bringing my experience to another office was very rewarding. I would recommend Answernet as an employer as well as a vendor to peoplePros Relaxed environmentCons Healthcare and salary More...
Reviewed on Indeed.com
Call Center Lead Operator
Great work environment, small call center Training specifically relates to the job at handMost of the employees are long-term, loyal employeesGreat place for college students, high school students, retirees for extra money
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Customer Service Representative
great job and not a lot of complaints. as long as you come to work on time and work the hours you schedule yourself you will run into absolutely 0 problemsPros ptoCons short breaks
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Rebecca Lorden
Great telephone answering services for the California area.
Reviewed on Google Maps
National Executive Business Development Manager
AnswerNet was reviewed on the previous page.The salary was rather low but the commissions were good. The combination of the two created a good income. It motivated the employees to work hard for their commissions.Everything considered it was a great place to work especially because of the ability to work remotelyPros can make good moneyCons At times it was a micro-management environment More...
Reviewed on Indeed.com
Dispatcher/Operator
Clocking in, i would go straight to my cubical and start answering the calls in a queue. I learned a lot about different companies and how they operate behind the scene. It was a very laid back and relaxed place to work. Hardest part was when we had high volume number of calls for telethons, ext. This is a great place if you're in high school, or college needing money on the side.Pros Easy going, relaxedCons lack of hours More...
Reviewed on Indeed.com
Call Center Representative
It was a very faced pace call center. You had to take call for people of all professions. You had to be very consistant and quick at taking the messages.
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Regina Carr
Very relax professional environment growing experience.
Reviewed on Google Maps
Customer Service Agent
I was the first point of contact for both offices, we worked hard and played just as hard. this was a family and we worked well together. The only stress was from the clients when thing were hard for them, working with some mental defects in the MIPO program.Pros Every one was very up beat.Cons some of the clients had mental challenges. More...
Reviewed on Indeed.com
ZacD Watts
Love it
Reviewed on Google Maps
Jessica McGibbon
Nice place to work. Friendly co-workers, and awesome bosses!!!!! Best customer service attitudes for a positive service experience!!!!! Check us out!!!!
Reviewed on Google Maps
Customer Service Specialist
It wasn't horrible. Managers aren't great with people and a lot of the customers were rich people yelling at you about stupid things. I just couldn't deal with it.
Reviewed on Indeed.com
Call Center Agent
The job is very comprehend able and easy to learn. Yet, you must be observant and willing to learn and adhere to policy, protocol, and other changes. I would recommend only as a temporary job. There isn’t much room to advance or be promoted and the pay isn’t the best. Raises are hard to receive. More...
Reviewed on Indeed.com
Call Center Representative
Potential to be a great job. Lots of hours offered to for your needs. Can be a bit stressful at times with the high call volume. But over all a great opportunity2.
Reviewed on Indeed.com
Inbound Call Center Representative
I really liked this job and enjoyed all of my co-workers. The Sr employees were respectful, polite, always willing to help you. Some of them had really helpful tips on how to prompt us new employees on ways to remember how to navigate through and get to different screens we needed. Great Company to work for. One thing I think would be beneficial and make the company even more productive is "lose that numbers rule bcuz most customers that call are so impatient that we end up upsetting them sometimes more by the questions,were required to ask. More...
Reviewed on Indeed.com
Floor Manager/Lead Operator
Management is awesome. they care for you and you can work as many hours as you want to. Fast paced and great enviroment. lots of training and great people.
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Customer Service
The work environment is a very fast pace. You have to be very accurate on spelling. Also make sure you are paging the correct doctors. Make sure all accounts on calls are updated for the day. Check to make sure all accounts calls are distributed correctly. More...
Reviewed on Indeed.com
Assistant Manager
Great place to work a lot of enhancement learn a lot about management, Company was awesome, Employees very respectful, Great aportunities, Answernet was a great a portunity for my self.Pros Greatwork placeCons Healthcare
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Phone Operator
The staff is awesome to work with,There are many friendly faces always there to help you. The hardest part of the job would have to depend on the time of day.Pros Room to growCons healthcare
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Answering Service Operator
Great people and good vibes. Excellent team work. Could use better training. Over all enjoyed my time there. I would recommend people to apply and try the work place.Pros RelaxedCons Poor training
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Telemarketer
Answernet was a friendly workplace. We operated in sales. Managers were very nice and they had very flexible work schedules. They also had really cool incentives.Pros Good payCons Work would slow around holiday season More...
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Outbound Agent
One of the jobs of my life that I can say I enjoy doing what I did the oportunity of learning as always there and more a job the I would never trade for nothing
Reviewed on Indeed.com
Telephone Sales Representative
Not a bad place to work. Gives you the option for day or night shift hours. Make your own schedule. High volume of inbound outbound sales calls. There are a few improvements that are needed. More...
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Customer Service Specialist
It is a great place to work. It is a moderate fast-paced job. Some days are busier than others, and tasks are quiet simple. If an employee has trouble with a task, there is always someone there to help assist. The most hardest part of the job is simply not doing anything. There is always something to do, and it keeps me occupied.Pros Free breaksCons Short breaks More...
Reviewed on Indeed.com
Supervisor, telephone
Answernet is a great company, the teamwork is very exceptional and also the team there really makes you feel as though you are apart of the family. America
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Operator
A typical day was answering calls, taking messages, paging clients and relaying messages. I learned how to telephone etiquette, how to control a call, warm transfer and work under pressure My teammates were friendly. Pros Work scheduleCons Hourly rate with no increases More...
Reviewed on Indeed.com
Call Center Manager
This company is a good employer to work for. They treat employees with respect. It is hard a job taking phone calls all day long.Pros variety of work
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Customer Service Representative
Answernet was a very easy place to work at. The management was calm and collective and the job itself required no physical labor.
Reviewed on Indeed.com
Client Service Representative
Typical day consists of answering inbound calls and routing them appropriately to correct department and taking documentation for each call with description and solution. Have learned to develop consistent Customer Service potential for future endeavors. Co-workers easy to be around hardest part of job is when busy answering each call as quick as possible.Most enjoyable part of job is people I work with More...
Reviewed on Indeed.com
Customer Service Representative
I really love this job and I recommend this to anyone who loves to work the call center environment. This is a really great opportunity and they offer great ways to build and grow in this environment. I really, really, love this job.
Reviewed on Indeed.com
Customer Service Representative
Fun and comfortable workplace. Co workers and management are really friendly. You learn new things every day but overall a easy job. The hardest part of the job is dealing with angry customers and the most enjoyable part of the job is the satisfied customers. The only thing I wish was for the pay to be higher. More...
Reviewed on Indeed.com
Customer Service Representative
a typical work day would be answering the phone for 8 hours, assisting customers with orders and direct messages for other companies. Management is very helpful and reviews the work of each worker at the end of the day. The co-workers are grate, with everyone working together it makes the job a lot easier. The hardest part would be the afternoon rush, because the company hold over 1000 clients and 6 different sites. The most enjoyable part of the job were the holidays. The company operates 24/7 365 days a years so on big holidays like Christmas we would hold a Pot Luck for the Office.Pros 3 brakes were given an 8 hour shiftCons healthcare offered is too high More...
Reviewed on Indeed.com
Customer Service Rep
inbound is the only real work outbound agents get barely any hours or are laid off "on call" for months on end you never know when the project will be cut or over at least say something so the outbound agents have a understanding about when they will receive the pay checkPros cool peopleCons nobody minds their business everyone says they do but they are always asking personal questions
Reviewed on Indeed.com
Call Center Operator
A typical day at work for me consists of providing excellent customer service to our inbound callers. Taking orders, making payments and assisted doctor office calls
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Customer Service Representative
a great place to work. they have flexible schedule and you can learn as much as you want to know. the administration is wonderful.
Reviewed on Indeed.com
Customer Service Representative
Operate machines and kept production going by delivery of product to the machines to be process as a laborer and tow motor driver. As a bartender I worked in a fast paced environment serving customers. From these jobs I learned how to multitask and work well with others. Hardest part of the jobs was when the assignments ended ,other than that I enjoyed all the experience I received. More...
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Rebecca Lorden
Great call center services
Reviewed on Google Maps
Gregg Kell
Competence, quality and integrity. This is my experience with AnswerNet. The account manager, Deana Stewart, is the best. Her commitment to detail and work ethic is superb . Based on my experience with Ms. Stewart, I recommend AnswerNet for a business seeking inbound telemarketing services from an established company. More...
Reviewed on Google Maps
