America's Phone Guys

About

VoIP Phones | VoIP Phone Service | Business Phone Systems

America's Phone Guys Sells and Services:
• VoIP Phone Service for businesses
• VoIP Telephones (SIP Phones, Cloud Hosted Phones, Virtual Phones)
• Hybrid IP Phone Systems
• Traditional Phone Systems
• Remote Working Solutions

We offer:
• Local support
• Dedication to offering the best customer service in the industry
• INTEGRITY
• Certified Technicians
• Guaranteed Response Times
• Service levels from Do-It-Yourself through White Glove
• No surprise invoices
• Satisfaction Guaranteed!

For those who want to know the whole Phone Guys story:

America’s Phone Guys was started by Caleb Cook in 2001 to provide telecommunications solutions to businesses in the Portland, Oregon and Southwest Washington areas. Caleb’s wife, Lois joined in 2004 and the two of them run the business today.  The company is still operated here locally and has grown to a larger and more comprehensive operation over the past 20+ years.  The original name of the company was “Phone Guys” but, we added America's to place higher in the Yellow Pages back in the days when that sort of thing actually still made a big impact.

We sell Business VoIP Phone Service and three primary types of phone systems:  Traditional Digital PBX, Premise-Based VoIP Phone Systems & Cloud Based or Hosted Phones.  You can check out the "What Phones Do You Need?" tab on our web site to get an idea of which will work best for you.

We started out selling analog and digital phone equipment as well as installing low-voltage cabling.  We have evolved to mostly VoIP hosted phones and cloud phone service, but we do still sell digital systems and hybrid IP telephone systems as VoIP isn't a fit for everyone.  We are more than happy to help you determine which is the best fit for your business. 

VoIP offers flexibility and some fantastic features but, everyone doesn't usually need them all.  We don't want you to pay for features you won't use.  The advantages to VoIP are things like saving money on your phone bill, being able to easily redirect your calls in the event of an Internet or power outage, having more control of your telecommunications, and saving capital on what can be expensive telecom equipment. Why doesn't everyone go with VoIP? Those without steady Internet connections can be frustrated by it, and those used to traditional phones and how they work can be challenged by VoIP phones. If you are used to having "line appearances" on your phone and a call on each one of those, parking calls & picking them up when you can't really see what line they are on may not be for you. It's not for everyone but, we are happy to help you figure that out.

America’s Phone Guys mission is to provide technology solutions with INTEGRITY. We work diligently to serve an increasing number of customers with telecommunication solutions that best meet their needs while allowing us to employ the greatest number of team members and earning fair margins. We will strive to provide top-notch customer service that will make us a leader in the industry.  If you ever find our customer service lacking, please let us know.  We want to be the example of what excellent customer service should be and are always looking at how to improve.

We are family owned & operated here in the Portland and Vancouver areas. Our primary charity is the Children’s Cancer Association based in Portland, OR. Lois has been volunteering for them since 2012 serving as a Chemo Pal Mentor to children with cancer and other life-threatening illnesses.  Her fourth Chemo Pal recently completed 2 years of chemo treatments with her by his side and will have his 6th birthday in a few weeks. If you want to know more about this amazing program you can look them up at joyrx.org. We were also involved with the Independent Electrical Contractors of Oregon until 2018 with Lois serving on the Board for two years.  We are no longer a low-voltage cabling company as of a couple years ago though but, stayed involved for a while after.  We have lots of friends in the low-voltage & electrical business so, do let us know if you need a referral!  We are happy to refer you to some of the best companies in the industry. 

We are members of the National Federation of Independent Businesses (NFIB) for which Lois is the Vice Chair of the Leadership Council for the state of Washington. Lois was also appointed to a 2-year term on the Business Advisory Counsel for the Washington State Department of Revenue last year and has also been working on several special projects with the Department of Labor & Industries as of late. We are very invested in making certain small businesses do well and in improving the regulatory environment for each of us.

America’s Phone Guys technicians have a vast knowledge base in each of their respective areas. Our telephone system installers have each completed manufacturers certifications on the telephone and VoIP systems they specialize in. They then receive on the job training for no less than 6 months before we send them out to our customers on their own. And they always have access to Caleb’s expertise at any time as well as manufacturers technical support when needed.

Our office is staffed with helpful, friendly folks ready to take your calls and do their best to answer your questions. Rebecca or Todd will most frequently take your calls and make certain to get you connected to the answers you need. Rebecca is our Office Manager as well as a Remote Technician for some of our VoIP Clients.  She handles nearly everything you might need as well as coordinating VoIP Phone Service for new customers and helping with the porting process.  Todd is our Customer Service Advocate who will be calling to check in with customers periodically to make certain we are meeting all of their telecom needs and handling the dispatching of service orders that come in through our web portal and email. 

Our main focus at America’s Phone Guys is to provide the best value possible with fair prices and excellent service. Our staff is always willing to look for a solution to any and all of your business communication needs. If we can’t work on your particular phone system, we will do our best to find you someone who can. We maintain a list in our office of which local companies work on the various brands of telephone systems and where they are located.  We know how frustrating it can be to find the right company to help when you hardly understand telecommunications to start with.

We consider our team a family and we often have customers become friends. We treat others with honesty, fairness, integrity and loyalty. Do unto others as they say! We strive to do upon them one step further these days though which is as our customers wish, not just as we wish. We may not always figure that out right away but, we will do our very best to do so as expediently as possible.

America’s Phone Guys sell many of today’s top rated business telephone systems. Our main product lines have been Panasonic, Allworx & keeping those old Avaya Partner systems going for a while now. We’re also selling a number of VoIP, SIP and Hosted solutions from Poly, Cisco, Snom, Yealink and Panasonic among others. And if you need an inexpensive VoIP Phone Service option we can provide that too.

In the past we’ve also sold Vodavi (aka Vertical), Samsung, Zultys, Toshiba and NEC DSX systems. We do provide service to customers with those systems as well. If we haven’t listed your system, it doesn't mean that we can’t work on it, there are far too many brands and types to list, so, if you don’t see your particular brand, call us! If we can’t help you, we will provide the phone number for a company who can.

Our service area covers most points in the Portland, Oregon and Vancouver, Washington region. We normally cover from Hillsboro on the west side to Troutdale on the east, down through Wilsonville to the south and up to Longview on the north, including most points in between. If we can’t service your area, we will do our best to help you find a company who can.  We also service the coast (Astoria, Warrenton, Long Beach, etc…) now days.  Customers in those areas seem to have difficulty finding reliable telecommunications contractors so we do what we can for them.  Most systems are serviced remotely now so distances are no longer an issue.

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