Alpha Heating (Chesterfield) Ltd

Alpha Heating (Chesterfield) Ltd

Alpha Heating (Chesterfield) Ltd locationChesterfield, Derbyshire

(13 Reviews)

Alpha is your one stop shop with an in-house team who are ready to give you what you are looking for today! We are a family run business since 1998 and pride ourselves on being a reputable installer with the skills and expertise to transform your home.

  • 2 hires on Bark.com
Alpha Heating (Chesterfield) Ltd Reviews

Reviews


Review of Alpha Heating (Chesterfield) Ltd by Ian white
1 08/09/2018 Ian white

Had a new bathroom fitted early this year and had a fantastic experience. Unfortunately had a stop to replaced a couple of weeks ago and the plumber covered the downstairs toilet laminate flooring in water which caused the floor to swell. The plumber was asked to come back and upon demonstrating what had happened did the same thing again. He was completely disinterested in what he had done and gave no apology. My partner contacted alpha and was shouted and screamed at by the female employee down the phone. The sales manager Peter Morgan during a series of text messages said that what the plumber had done couldn't have caused the floor to swell basically calling me a liar. I explained that the floor was perfect before and now needs replacing. He has refused on 2 occasions to come and view it for himself. I now have to have the floor taken up and replaced at my own expense. The company has not taken any responsibility and caused us great distress knowing that my partner had a stroke earlier this year. When things go well everything is fine but when there's an issue they close ranks and call their customers liars. I am beyond appalled and disgusted and will never use them again. Supposedly a family run business with integrity!

Alpha Heating (Chesterfield) Ltd replied:
We would like to address the points you have made regarding the installation of a stop tap. Your review implies that the work carried out in replacing your stop tap has caused water damage to your floor. This is incorrect as you have verbally confirmed that the stop tap installation has been carried out without any leaks and to your satisfaction and is not in the cloakroom area. The "leak" you are referring to is not a leak, it appears to be due to a poor design of either the wash basin or tap in your cloakroom. Our engineer used the cloakroom basin to wash his hands as he had been working with lead and as he turned the tap on the water splashed over the basin and onto the floor. He wiped this up straight away. You then contacted our office regarding the situation and we asked our engineer to call back which he did within approx. 20 minutes. He demonstrated at your request what had happened which resulted in water splashing onto the floor again. This was then wiped up.
It is unlikely that the existing flooring would swell within this short period of time. We are also aware that when we carried out your bathroom work you asked us to repair a leak in your cloakroom. When our engineer looked at the leak the existing isolation valves had been turned off so our conclusion is that water had probably already leaked onto the floor prior to our visit and over time may have caused the floor to swell.
We have reviewed the telephone conversation you refer to and it clearly shows you raised your voice to us. The lady you refer to is a co-owner of our company and would not raise her voice or scream at a customer, she would only try to assist but also make herself heard. We will not tolerate being shouted at hence the reason the call was ended.
We have offered a reduction in the cost for the stop tap installation as a gesture of good will but not an admission of liability (all we did was turn on a tap) but this has been brushed aside.
Review of Alpha Heating (Chesterfield) Ltd by Paul Niven
5 10/02/2018 Paul Niven

Alpha modified our hot water system by installing a pressurised unvented cyclinder. The system works brilliantly and was installed without any trouble to a high standard. The service was professional from start to finish and then staff were highly competent. The support staff in the office are also a pleasure to deal ensuring good communication throughout the job. I would highly recommended Alpha and will certainly use them again for any heating work we have.

Review of Alpha Heating (Chesterfield) Ltd by David Naughton

This review has been reported. We are currently assessing the review in accordance with our reporting processes.

Review of Alpha Heating (Chesterfield) Ltd by Julie Harrison
5 14/11/2017 Julie Harrison

Excellent from ringing! All about attentive service great people!

Review of Alpha Heating (Chesterfield) Ltd by Crystal123 Breeze
5 08/11/2017 Crystal123 Breeze

All your heating requirements meet, family run business, professional and very helpful.

Review of Alpha Heating (Chesterfield) Ltd by James Hill
5 04/10/2017 James Hill

Review of Alpha Heating (Chesterfield) Ltd by Dean Payne
5 02/03/2017 Dean Payne

Did an excellent job of my bathroom and central heating.

Review of Alpha Heating (Chesterfield) Ltd by Raymond Land
2 Raymond Land

Had a new boiler fitted on 10th April waited 3 weeks for job to be finished, open back door fumes come back in house phoned and visited shop, still waiting 10 days later still no contact from Alpha, made a very good job fitting the boiler, but aftercare is diabolical, not happy.

Review of Alpha Heating (Chesterfield) Ltd by Richard Pierpoint
5 Richard Pierpoint

Quick, easy and clean installation of my new boiler. Professional staff, from the sales team to the installers. Highly recommended.

Review of Alpha Heating (Chesterfield) Ltd by Simon Davidson
2 Simon Davidson

Took 3 visits to fix boiler! Then charged me for 4 hours fitting only took 30min but engineer was sat in van wagging it!!

Review of Alpha Heating (Chesterfield) Ltd by Hayley The-Impaler
5 Hayley The-Impaler

Friendly family run company, excellent service!

Review of Alpha Heating (Chesterfield) Ltd by Mark Short
5 Mark Short

We've used Alpha Heating three times for our main bathroom, en-suite and downstairs WC, that says it all really!
They have a wide range and all prices are very competitive. Pete the salesman is very helpful and knowledgeable and nothing seemed too much trouble for him.
After sales has been fantastic as well, I've called a couple of times needing something or just after advice and again it's never any trouble.
I'd definitely recommend Alpha Heating and their team.

Review of Alpha Heating (Chesterfield) Ltd by Natasha Cryan
5 Natasha Cryan

Had found a fault on my boiler and Alpha came out as soon as I contacted them and were efficient and helpful and solved the problem straight away! Would always recommend for reliable and friendly service!

Review of Alpha Heating (Chesterfield) Ltd by Darius Knight
5 Darius Knight

Fitted me a new boiler in my rental property in Sheffield and now maintain it for me. Alpha are very reliable and always turn up when they say they will which is very important for me with my schedule. I wouldn’t go anywhere else. It’s a shame they don’t cover London!

Alpha Heating (Chesterfield) Ltd


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