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A

All-Pro Cleaning

Beverly

A

All-Pro Cleaning

Beverly

Reviews (1)

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D

Dee S.

11 June 2013

This company was recommended to me by a friend, and the actual cleaning was great.  However, they have a serious issue with the person scheduling their appointments, and based on that, I would not recommend them.  They wouldn't quote a regular monthly price until they'd come 2-3 times (which is totally fine -  I understand that and was happy to go with that).  I had them come last month and called again this month to schedule - FOUR DAYS to get a callback and then had to trade SIX calls back/forth to get a simple appt booked for today.Finally get them booked  and they failed to show up.  Upon calling, Diane (scheduler) claimed I forfeited the appointment by not also committing to the monthly cleaning quote (which had NOTHING to do with today's booking - that was about FUTURE bookings).   When I told her I did return call leaving msg to confirm the immediate booking, she admitted she got msg but then claimed it was too late (it wasn't).  I asked to have the owner call me, but that hasn't happened either.I sense the owner has no idea that this woman handling her scheduling/calls is behaving this rudely.  If they need to come 2-3 times to commit to a monthly price, it shoudn't be unreasonable to have them come 2-3 times before committing to schedule them monthly, especially since their pricing is on the upper end.Given the very poor customer service from the primary contact at this company and the incredible difficult in working with them, I'd recommend looking elsewhere (as I now have).  By comparison, the woman I reached today returned the call within an hour, scheduled promptly, provided three references (which turned out to be stellar), and has already texted me dates.  Based on that one comparison, it seems clear there are other companies willing to provide much better customer service. More...