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Alex Neil Estate Agents

Isle of Dogs

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About

Alex Neil is your trusted local estate agency in East London, South East London & North Kent. We deliver our full range of services throughout these areas. We have decades of history selling residential properties in Canary Wharf and Docklands, Rotherhithe and Bermondsey, Chislehurst and Bromley, Bow and Bethnal Green.

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Reviews (95)

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5/5

95 customer reviews

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8 February 2024

Awful!!!! If we could give 0 stars we would! As a landlord I have been with this agency for few years…. It is a rip off for any landlord! !!! Renewing contract with existing tenant would cost us over £1000 for 1 bed flat. When any other agency would charge £200-£300. Unprofessional team who can not answer any questions without referring to their terms and conditions. Which are not easy to understand!!!!! Even our solicitor said that it is very badly written document!!! Please avoid!!!! We have learnt our lesson hard way, expensive way. More...

23 December 2019

They are very professional and helpful agent they find me a property within few days,Tommaso specially has been fantastic during the all process,

Reviewed on Google Maps

23 December 2019

Sara gave us a brilliant service throughout the whole process. She was friendly, approachable and professional at all times and kept communications between us all really smooth. We highly recommend working with her. More...

Reviewed on Google Maps

23 December 2019

I have been dealing with Sara for the last month.During this time I have found Sara extremely helpful, she listened and understood what I was looking for. Buying a property is a big decision and she has never been too pushy, unlike other sellers in other Estate Agents. Thanks for all your help in my search. More...

Reviewed on Google Maps

23 December 2019

I have recently moved into my new house and I have received an excellent service from Sara Garzelli.She has dealt with everything in a very swift manner! Really pleased with her and Alex Neil More...

Reviewed on Google Maps

23 December 2019

I have recently sold my property with Alex Neil. I felt that Sara Garzelli was open and honest the entire way through negotiations and went above and beyond to get me the deal I needed.GREAT SERVICE

Reviewed on Google Maps

16 December 2019

I use Alex Neil to sell my flat and I have to admit that they are very professional all the way during my sale,A big thanks to Tom and Michelle.

Reviewed on Google Maps

4 October 2019

✅ An excellent example of traditional estate agents even if I do say so myself!

Reviewed on Facebook

17 September 2019

We viewed few places with Alex Neil and they have been very helpful, efficient, quick to response and on top of things. During the whole process of buying the first apartment, we were very much worried and stressed but Alex Neil agents helped assisted us on every step and walked us through the entire process smoothly. Excellent Service!!!

Reviewed on TrustPilot

29 August 2019

I brought my flat in Baltic Quay via Jon in 2003 I recall several issues regarding the parking spacing and water issues to the car park - he assisted me throughout and I thank him for it - to my surprise he still works for the company! !! I used them in April 2019 to sell and they got an offer for me in 3 days. Great service and I am forever thankful for 16 great years in SE16. Thanks ALEX NEIL More...

Reviewed on Google Maps

30 June 2019

Excellent service from day one when we met Sara.I felt that my requirements and expectations were met fully. I have had more experiences with more agents but none was like her.

Reviewed on TrustPilot

28 June 2019

Our agent Sara went above and beyond to help us find a property as well as making us feel comfortable by answering all our questions and being really approachable and friendly. She cares for her customers, she is really knowledgeable and she is been extremely patient in assisting us in price negotiation with the vendor. More...

Reviewed on TrustPilot

28 June 2019

I want to thank Sara for securing me a great property and Eva for her support with the reference. I will definitely recommend you

Reviewed on TrustPilot

27 June 2019

Sara went above and beyond in trying to secure us a lovely apartment with everything we needed. She was friendly and very helpful, not just regarding her properties but with general letting advice and valuable local knowledge, which was essential for us. Thank you very much for everything!!!! More...

Reviewed on TrustPilot

27 June 2019

The service was excellent.Sara has been so helpful in securing us a place. She cares for her customers and is very responsive, unlike some other agents. She put in so much effort and always had a big smile on her face.Her service was second to none.Thank you More...

Reviewed on TrustPilot

27 June 2019

I bought my home from Alex Neil with the help of Sara and I had a very professional and efficient service.She was very patient with us whiles we put all the paperwork together. She kept us regularly updated with developments and she showed genuine enthusiasm. Would recommend them to everyone. More...

Reviewed on TrustPilot

27 June 2019

I was happy with the service I received while selling my property through Alex Neil.Sara was very proactive and always kept me up to date making the sale of my property less stressful. Was an absolute pleasure and highly recommend her services. More...

Reviewed on TrustPilot

26 June 2019

An overall good experience. Sara was always a pleasure to deal with. Good and timely communication throughout the whole purchase process. Will definitely recommend

Reviewed on TrustPilot

26 June 2019

Such a lovely and fun on going lady. Her service was exceptional and can’t get any better! Definitely recommend everyone to go there and speak to Sara.

Reviewed on TrustPilot

24 June 2019

Sara from the Surrey Quays branch was great, very helpful, polite and professional. I really liked the way she works, enthusiastic and always response to all queries very quick and with courtesy.

Reviewed on TrustPilot

21 June 2019

I approached Alex Neil estate agents at the beginning of the month. I had a property to rent in East London. I must say from start too finish I was very, very pleased with the service they provided. the valuation was smooth and on time. no agent was ever late for a viewing. I left the branch a key to my property and every time I would visit on the weekends the place was spotless, not a thing out of place. Upon them finding me a tenant all negotiations were extremely easy. I know have a tenant in place that was referenced vigorously, fast but accurate !I had no issue leaving this Review as I could not be more happy with the service provided. thank you ever so much everyone involved at Alex Neil. Alan. More...

Reviewed on TrustPilot

20 June 2019

Excellent service received by several staff members. As an overseas landlord, it puts my mind at ease knowing my property is managed correctly. From start to finish, the service i have received has been 5* and effortless on my part.Thank you for all your help and keep up the good work! More...

Reviewed on TrustPilot

20 June 2019

Sara was extremely helpful and easy to deal with. She guided each one of us through every step with precision and was more than happy to answer our questions round the clock.

Reviewed on TrustPilot

19 June 2019

Rented via this company for the past 3 years, never had any issues and staff were always friendly and responsive to my property issues. thanks alex neil for a pleasurable experience in london More...

Reviewed on TrustPilot

17 June 2019

Sara is a great agent.When the transaction of buying a flat became more and more tensed for both buyer and seller, Sara still acted in a very professional way and tried very hard to listen and tried to make everyone happy.I would strongly recommend You

Reviewed on TrustPilot

30 May 2019

Sara from the Surrey Quays branch did some excellent work in getting the sale of my flat completed in quick time and at a good price. I was really pleased with the outcome and the service from this office throughout the process. Alex Neil absolutely justified the fee and provided a far more professional and effective service than the other agent I was using previously. More...

Reviewed on Google Maps

7 May 2019

Sara has been really helpful throughout the sale process. Thank you for all your help

Reviewed on Google Maps

7 May 2019

Throughout our property search Alex Neil came across as very knowledgeable about the surrounding areas in addition to the houses we were viewing. In particular Sara G. was extremely personable and kept us informed throughout the process which gave us great piece of mind. She was one of the best estate agents we met throughout our property search and showed genuine interest in both our search and requirement. More...

Reviewed on Google Maps

7 May 2019

I would recommend Alex Neil and especially Sara.
She was friendly, responsive and really flexible with viewings time.
Thank you again

Reviewed on Google Maps

7 May 2019

Sara Garzelli understood my requirements, moved very quickly in procuring the keys of a flat I was interested and was flexible in adapting to my time commitments. She was honest and direct in her communication and helped me make the right choice. I would definitely recommend Alex Neil and Sara. More...

Reviewed on Google Maps

30 November 2018

Had a positive experience dealing with Sara at Alex Neil, good communication and very professional, and was also able to provide advice on many areas.Would definitely recommend you

Reviewed on Google Maps

30 November 2018

Sara made my house hunting a nice experience. She is very friendly and try to do her best to find the right place for you.

Reviewed on Google Maps

22 November 2018

Sara from Alex Neil gave me and my partner outstanding services by showing us around a range of properties which fitted what we were looking for. As well as showing enthusiasm and positivity which made the experience very comfortable and satisfying. She kept us informed on any updates or new properties in a very professional manner.Thank you very much More...

Reviewed on Google Maps

31 October 2018

I only have good things to say about this firm. I have tried a couple of agencies but Alex Neil was my final choice. What made the difference is the commitment of the team and the quality of customer service. In terms of fees, I think most agencies share similar fee structure but still Alex Neil had the best fee structure. More...

Reviewed on Facebook

31 October 2018

I will definitely recommend Alex Neil. This company do care about clients and try its best to be fair. Standard example of being a good middle-man. Their holding deposit payment system is different from other agencies which makes the process easier. Special thanks to Canary Wharf team More...

Reviewed on Facebook

31 October 2018

helpful I had one of the best experiences viewing properties with Murray from Alex Neil. He was very polite and knowledgeable and always responded to my emails and phone calls. Although looking for a property can be very stressful he made us feel at ease! Highly recommended! More...

Reviewed on Facebook

31 October 2018

Murray was great to work with!!! I would definitely recommend Alex Neil Real Estate!!

Reviewed on Facebook

30 October 2018

I am very pleased with the service provided. My recent property search went smoothly with the help from Alex Neil. Do Yeon always kept me updated of matching properties and provided a tailored service. My requirements were very specific and he always came up with something that I would be interested. Thank you. More...

Reviewed on Facebook

30 October 2018

I cannot thank Do Yeon enough. He has worked so hard to find me the right place back in summer. I am very happy with everything and overall experience with Alex Neil was absolutely amazing. The admin & property management team are also hidden stars! More...

Reviewed on Facebook

30 October 2018

We really enjoyed looking for a place to rent with Alex Neil, in particular with the help of our agent Sara Garzelli, she was so friendly and helpful. She listened to what our requirements and really tried to find the right properties that matched our requirements.Sara also went out of her way to fit viewings in times that suited us best. Will happily use Alex Neil again. More...

Reviewed on Google Maps

30 October 2018

The estate agents were helpful and prompt throughout the lettings process, and understanding when we needed a flat viewing to be delayed and rescheduled as I was unwell. They liaised with the landlord and arranged for handymen to be sent to fix things as required. All in all one of the better estate agents I have experienced in London. More...

Reviewed on Google Maps

28 October 2018

The agent Do Yeon Kim is the best agent ever!!! Helpful, polite, attentive to everything you and your family may need from an house! He found me few houses that were just stunning, and even though I have then changed my mind and was looking for a 3 bedrooms flat and not anymore for a 2 bedrooms flat he kept standing by my side and helping me and my family finding what is more appropriate for us.Highly recommend More...

Reviewed on TrustPilot

24 October 2018

It's been a pleasure to work with Murray! Easy to talk to and very informative!

Reviewed on Facebook

23 October 2018

Thank you to Sara and her great customer service with excellent lettings and sales skills, very pleased with all information provided and very helpful. Sara found me a perfect place to leave and now I’m looking to buy, I’m sure that she will find me a property that will meet my needs.Highly recommended!!! More...

Reviewed on Google Maps

23 October 2018

To Sara GarzelliI would like to thank Sara for her great enthusiasm and effort to help me look for a flat in south east London area. Sara shows a great amount of passion in her work and I think she really enjoys it.She is a good listener and a good communicator at the same time. My recommendations for Alex Neil will go to anyone willing to rent or buy a property. More...

Reviewed on Google Maps

15 October 2018

Great agency!

Reviewed on Facebook

6 October 2018

Working with Olga to find our new home was very exciting and lots of fun

Reviewed on Facebook

2 October 2018

Highly recommended. Canary Wharf team is super enthusiastic and genuinely happy to help. From the moment I begin my search till the end they were honest in every step and they were also transparent about their fees. I'm sure everyone has different opinion but from my recent experience with Alex Neil I would very much doubt that they would try to scam a client. More...

Reviewed on Facebook

20 March 2018

Very good Estate Agent, found them really helpful during my recent search for a property!

Reviewed on TrustPilot

19 March 2018

These guys were great! (Second time round now) I really liked the fact that they are straight forward, honest and efficient :) I have recommended them to my neighbours and family and I also recommend them for you!!

Reviewed on TrustPilot

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