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Act Direct Ltd

Cheltenham, Gloucestershire

(64)
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5/5

64 customer reviews

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28 December 2019

Reliable prompt service.

Reviewed on Google Maps

28 December 2019

Struggled to get any response from several '24/7' locksmiths until trying ACT and spoke to Zul. He assured me that he could carry out the repairon my outside door which I was unable to lock. He arrived earlier than the agreed time and carried out the work required in no time at all. This wason BOXING DAY when I guess the other locksmiths were enjoying the Festive spirit with their phones switched off. I can highly recommend ACT. Thanks Zul. More...

Reviewed on Google Maps

23 December 2019

Rated highly for: Punctuality, Responsiveness, Quality, ValueSunday afternoon, front door failed on a tenanted property, zul attended when he said he would, he had the parts with him to fix it. Good price for call-out and fix. Definitely recommend. More...

Reviewed on Google Maps

22 December 2019

Rated highly for: ResponsivenessLeaking pipe at 1am!. ACT plumber arrived within 30 mins and made safe allowing subsequent daytime repairs. Excellent response. Other companies offering emergency service didn't answer the phone. More...

Reviewed on Google Maps

22 December 2019

Needed somebody urgently to sort out smashed glass at my dads. Found them by Googling and they were the only company willing to put themselves out and sort out the problem in its entirety. They arrived when they said they would, took broken glass away, cleaned up after themselves and did a fantastic job. I would thoroughly recommend them and would definitely use them again. Tom likes one sugar in his tea. More...

Reviewed on Google Maps

8 December 2019

Emergency call out Sunday morning with serious leak in bathroom.Tom responded very quickly and identified problem and explained in detail what the problem was and rectified very quickly. Professional courteous and reasonably priced.Cannot fault and would recommend for future work. More...

Reviewed on Google Maps

8 December 2019

Rated highly for: Responsiveness, PunctualityAbsolutely brilliant would definitely recommend this company rang them Thursday evening sent a photo of the problem they came out Friday morning

Reviewed on Google Maps

1 December 2019

Rated highly for: Responsiveness, Punctuality, Value, QualityVery impressed with the quality service provided. Punctual, efficient and nothing seemed too much trouble. We really valued the work ethic of this local company and its staff. Would definitely recommend them. We have other work they will be doing for us as a result! Thank you for everything. More...

Reviewed on Google Maps

14 November 2019

Came at short notice and did a great job. Would definitely recommend the glazier.

Reviewed on Google Maps

14 November 2019

I was expecting furniture delivery but was not able to get through the door so had to get through the window. Contacted few people but nobody picked up the phone but got c/b from Zul and he agreed to come in time as the delivery people were not ready to wait. Zul as agreed was in time did the job and waited till the delivery people came, the job was done very well and he waited inspite of delivery people came late. Excellent service, friendly person would recommend him for any building work. More...

Reviewed on Google Maps

14 November 2019

I can’t thank ACTDirect enough. Emergency callout and they were there within 20 minutes to temporarily fix a smashed in door. Within 24 hours they were back to replace the door. Professional, reliable and reasonably priced. More...

Reviewed on Google Maps

14 November 2019

I live in Oxfordshire and have a guest house in Gloucestershire. The shower in the guest house packed up whilst customer was there! I always feel a little helpless at times like this - you need to put your trust into strangers and hope that they don't give you the run around! I called the boys at Act Direct -( haven't used them before)- and they completely put my mind at ease from the moment I spoke to them They came out that day, at the time they said they would, fixed it (it was a very simple fault and they were honest about that) - they kept in touch with me during the day to confirm the appointment and progress of visit. The guest who was there at the time of the repair was very impressed by the service Tom gave. I have no hesitation in recommending them - if you want honest, straightforward, trustworthy and reasonably priced plumbing repair work use they guys. Brilliant. More...

Reviewed on Google Maps

7 November 2019

Excellent Service and hightly recommed!!!.After being let down by another company at the weekend, Act Direct stepped in and were at my property in 30 minutes on Saturday evening. They made my window safe and secure and returned on Sunday to complete the job. I was so happy with the service I received I have asked them to quote on some guttering. Will definately be keeping their number in my mobile for future jobs as its very hard to find a company that gives an excellent service and are honest. More...

Reviewed on Google Maps

7 November 2019

Quick to respond to an initial emergency, very helpful at getting a temporary fix in place for a roof leak caused by storm damage. They quoted to fix the roof permanently and carried out the work at the first opportunity. We have since had several storms pass through and the repar is absolutely solid.They left our house clean, were unfailingly polite and reassuring and advised us on a number of other issues, including installation of a new combi boiler to replace our aging system.Highly recommended. More...

Reviewed on Google Maps

7 November 2019

Highly recommended, made safe broken glass in the front door at the weekend arriving within an hour of the call. Returned to repair the door the next week and very happy with the work.

Reviewed on Google Maps

28 October 2019

Used in an emergency after a break in, amazingly helpful, arrived very quickly, made safe and secure then came back to do a proper repair and replace the glass the next working day. Kept in touch with time of arrival and kept his promises. Wonderful service! I have since used him for other non emergency work, as when you find someone good why use anyone else. Highly recommended. More...

Reviewed on Google Maps

24 October 2019

Fantastic service. Prompt, very courteous and delivered on everything they promised.

Reviewed on Yell

28 September 2019

Rated highly for: Responsiveness, Quality, Punctuality, ValueAmazingly efficient and prompt service replacing locks on gate and doors -can recommend without hesitation.

Reviewed on Google Maps

28 September 2019

Rated highly for: QualityFixed an exterior security light with an internal switch for us. This included cabling in the loft and working round the loft insulation. Very friendly, trustworthy and did the job properly. These people turn up when they promise. This is the second time I have used ACT Direct, and will use them again. More...

Reviewed on Google Maps

23 September 2019

Unfortunately I had a burglary at my flat in Cheltenham, but within an hour on a Saturday afternoon Zul was there and quickly boarded up my window and assisted me in clearing the glass as well. He was also able to advise in additional security aspects to help protect my property in the future. All in all a first class service that I’d highly recommend. Robyn More...

Reviewed on Google Maps

22 September 2019

These guys are super efficient and helpful. Literally sorted my damaged window and replaced within a week and kept in touch throughout. Highly recommend this professional and friendly team!! More...

Reviewed on Google Maps

22 September 2019

ACT were great at coming out within 20 minutes after a burst pipe. Fixed most that night but came back next day to finish the job. Tom was such a great guy, recommend them completely! More...

Reviewed on Google Maps

15 September 2019

Highly recommended. One of the most honest and decent people I've had the pleasure to do business with. 5*****.

Reviewed on Google Maps

14 September 2019

Called Zul at around 7am on a Sunday morning for a plumbing emergency and he was with us within 20 mins. Super quick and very personable and professional service. Very grateful. Thank you to him and Tom. More...

Reviewed on Yell

8 September 2019

Turned up earlier than expected on an emergency call out. Fixed our door, thoroughly nice guy as well!

Reviewed on Google Maps

8 September 2019

Brilliant! Locked myself out with the key in the lock inside. They got me in to the house without damaging the lock. All this and at 10. 30 at night!Highly recommend ACT Direct great service from professional, friendly staff! More...

Reviewed on Google Maps

8 September 2019

Brilliant service. My front door lock broke leaving me unable to lock the door from the outside. Zul offered to come out immediately and replaced the lock. Professional, friendly and reliable company. Highly recommended More...

Reviewed on Google Maps

30 August 2019

Top Job done quickly. Thanks Zul and Tom!

Reviewed on Google Maps

23 August 2019

Absolutely fantastic! We had a broken pane of glass in a bedroom window. They were there within a couple of hours and did a really great job. No problem in recommending!

Reviewed on Google Maps

23 August 2019

Prompt, courteous and efficient. Returned calls, turned up on time and did a first class job cost as per quotation. What more could you ask for.

Reviewed on Google Maps

2 July 2019

Had an emergency through the ceiling leak, were with us within 40 mins. Repaired the leak and went on to repair & redecorate the ceiling to an excellent professional standard. Zul and Tom are excellent and reliable workers and I would recommend them to anyone. More...

Reviewed on Yell

30 June 2019

Zul was so responsive, efficient, helpful and also thoughtful at a time when we felt vulnerable after the burglary. He came over at 9pm and made our house secure. He seems to have a lot of experience and was reassuring. He sourced appropriate locks and when we had a problem with one he came promptly to try to resolve and then sorted the issue out with the lock manufacturer. We would use again and have recommended him to others for door and lock problems. Thanks Zul. More...

Reviewed on Google Maps

30 June 2019

Excellent service from Zul , absolute life saver, genuine honest service, will recommend to Friends and family.

Reviewed on Google Maps

30 June 2019

Following a broken window, Zul from Act Direct was easy to get hold of, and immediately visited the property to assess the situation which was very reassuring. Great and speedy communications, and a job well executed. Would happily use Act Direct's services again More...

Reviewed on Google Maps

21 May 2019

Excellent and prompt service repairing 2 taps and a toilet flush . Would heartily recommend .

Reviewed on Yell

14 May 2019

Zul was the only person answering his phone of all the locksmiths claiming to be 24hr. He arrived promptly, got me in and seemed a reasonable rate for emergency call out. Thank you

Reviewed on Google Maps

6 May 2019

I had a problem with my cold water tank overflowing. I rang them gone 9pm last night and Tom arrived at my property 9am today. The issue has been fixed, within great time and a great price too! Also Tom was so polite and I will definitely be going back for future work I have planned on my property :) More...

Reviewed on Google Maps

20 April 2019

Arrived within an hour for an emergency and got window up and ready very quickly. Would definitely recommend this to anyone needing a repair.

Reviewed on Google Maps

20 April 2019

A first class services, they came out quickly, new exactly what to do and were highly professional! It's great to have guys like this at the end of a phone.

Reviewed on Google Maps

20 April 2019

Superb service and the bathroom renovation Zule and his colleague did was fantastic. Great service and nice friendly guys. Highly recommend them.

Reviewed on Google Maps

20 April 2019

Very impressed with the efficiency of Act Direct. Zul completed the work in a professional and friendly way and made things a lot easier for us. Thank you.

Reviewed on Google Maps

21 March 2019

Really pleased with the service from ACT. I highly recommend them. Quick response, friendly and efficient service. Thank you!

Reviewed on Google Maps

21 March 2019

Picked Act Direct for a plumbing job by chance and very pleased with the excellent service we received. Phoned when they said they would and did the job very quickly and efficiently. Would definitely use them again.

Reviewed on Google Maps

21 March 2019

Great service from ACT. Gave them a call for a lock change - they were there first thing the following morning with the correct lock all ready to be fitted. First class job finished in a matter of minutes. Highly recommended. More...

Reviewed on Google Maps

20 January 2019

Could not be happier with these guys. Came on the day they said (and early too) and made good a whole host of work that was left unfinished by other trades. They even hoovered up after themselves. Very efficient and very friendly. Would not hesitate to recommend. More...

Reviewed on Google Maps

19 December 2018

These guys are amazing! I had a leaking washing machine pipe in the middle of the night. I called a plumber and Zul was there in 15minutes. He secured the leaking pipe, then came back and put a new pipe on. Experienced, prompt, friendly with excellent customer service. Highly recommend More...

Reviewed on Yell

2 November 2018

These guys were great following a break in I had. Here within a few hours of the call. Secured the place and took care of all the repairs. Highly recommend.

Reviewed on Yell

31 August 2018

Honest, punctual, professional and really nice to deal with. Zul and Tom came to put right some guttering work that had been done badly. They salvaged where possible and replaced what could not be re-used with quality products. They worked hard and treated my property with respect. A top quality service and a fair price. I would have no hesitation in recommending them, and shall be calling on their skills for future works. More...

Reviewed on Yell

23 June 2018

Locksmith : Emergency call out, was here within an hour as quoted. Friendly and professional did a brilliant job and actually went a little further and fixed an issue with the door for us too!
Very happy! :)

Reviewed on Google Maps

22 June 2018

Locked myself out of my top floor flat, not only did this guy rip his hands apart to let me in but climbed up 4 floors outside with a ladder to enter a window, just so I didn't need to replace the lock. Absolute hero and Saviour

Reviewed on Google Maps