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Accutek Packaging Equipment Companies, Inc. logo logo
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Accutek Packaging Equipment Companies, Inc.

Vista, CA

(24)
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About

Accutek Packaging Equipment Companies is proud to be one of the leading packaging machinery manufacturers in the U.S. With more than 29 years of experience in this industry, the company is known for providing the finest quality machines, such as packaging machines, filling machines, capping machines, labeling face machines, sealer machines and so on. Visit our website to know more about us!

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5/5

24 customer reviews

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3 May 2022

I am giving a 1 star review to flag for potential buyers. I own a spindle capper from Accutek, purchased new just over a year ago. The issue I want to flag is their policy to charge hourly for all service after 1 year. My machine is having an issue that is unrelated to any adjustment the operators have made nor does it seemed to be cause from general operation(seems that a internal sensor may be out of calibration) and I am trying to diagnosis. I was just informed that since my machine is older than 1 year I have to pay for help troubleshooting. I am not asking for them to send a tech, just a few minutes to talk through the problem with technician on the phone.

I spent $40k on a machine and I expected basic support. I own equipment from dozens of other manufacturers and I have never experienced this policy. This policy was not made clear when I purchased the machine. There were many other manufactures and one reason I chose Accutek was to be able to speak with someone familiar with their complex machine when support was needed. I understand everyone has to cover their costs and that the hourly rate ($65) is not insurmountable but I would expect some basic service included with a purchase such as this.

The machine itself has been fine and has needed a lot of adjustments. In the future when I am purchasing new equipment I will look to other manufacturers and be sure to ask about future service.
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5 July 2019

Worked with Chris Back over the course of a couple months while looking for equipment to help scale our business. We talked to plenty of manufacturers but had by far the best experience working with Chris at Accutek. He answered all of our questions and made recommendations based on our needs and not just trying to sell us on everything. He also helped us identify equipment that would be affordable and able to be integrated to a broader line later. Will definitely be coming back as we look for more equipment! More...

Reviewed on Google Maps

4 July 2019

I just want to Say, the AccuTek Service team and Especially Mr. Scott Babbitt was absolutely phenomenal in assisting us get a piece of AccuTek Equipment Quickly back on-line! Not to mention the training and information supplied was priceless. Don't fight through your Production issues, let the AccuTek Team help you find the True 'Root Cause' of your problem; well worth the investment! That is why we chose AccuTek! More...

Reviewed on Google Maps

1 July 2019

Matt did a great job demonstrating the new labeler. Aaron had paperwork, manual, everything ready so I could take delivery on the spot. Thanks!

Reviewed on Google Maps

17 June 2019

The Accutek service team helped me over the phone to identify a problem with my Labeler. My technician ended up FaceTiming me to see exactly what was going on, was patient and diagnosed the issue. I expressed that i needed the parts ASAP and they were there the next morning at 7:30 am and everything worked flawlessly. My thanks to the service team for helping us stay ahead of deadlines and sending us the parts needed in a timely matter. Will continue to do business with Accutek More...

Reviewed on Google Maps

8 April 2019

Accutek Service Department helped us to troubleshoot and resolve a serious issue with our Labellette labeller machine.Not only was a circuit chip bad, but we also had to reset all the sensors and adjust the mechanical feed through mechanism as well. The Service Department was very knowledgeable about the product and adept at troubleshooting. Also, they were patient and skilled at communicating intentions and conveying what was needed to know to help us diagnose the problem. Greatly satisfied with the support we received and successful resolution of the problem. Cheers! More...

Reviewed on Google Maps

8 November 2018

We have been using Accutek machinery for many years and the service department has always been great about helping us out. We have reached out to them numerous times and were always quickly followed up with to address any concerns. Today they really went the extra mile. We ran into some issues with a new packaging line and reached out for help. The service department, specifically Scott Babbott, immediately began working with us to get our problem resolved. Our manufacturing line was at a complete standstill and I am confident that we would have lost countless hours had we not had the awesome support of Scott today. Through spending the time and working through the issues, we were able to get everything up and running the way it should be. With so many moving parts to manufacturing it is a relief to know that we have the machinery support to fix any issue that we may encounter. Thank you Accutek! More...

Reviewed on Google Maps

8 October 2018

Friendly and knowledgeable sales team!

Reviewed on Google Maps

8 October 2018

Our company has purchased a lot of machinery from Accutek. Whenever we need help diagnosing or fixing a problem, we contact Frank Rossi in the Service Department. Frank is a Senior Technician and is very helpful and very patient! Every time we need something he gets back to us right away and always has an answer. Frank will provide answers through email or over the phone. Bottom line- We appreciate Mr. Rossi and everything he continues to do to make sure we are taken care of. Frank rocks! More...

Reviewed on Google Maps

8 September 2018

I have worked with Accutek for several years. Recently, our company needed help with getting our Augur machine dialed in properly. Scott Babbott and Jimmy Garcia came out on two separate occasions to ensure not only was our machine worked properly but we understood elements we were ignorant to before. The service call helped our company run more efficiently and ultimately decided to purchase another machine More...

Reviewed on Google Maps

8 July 2018

Our service technician JIMMY JONES was such great help to say the least. He arrived earlier than our scheduled appointment to make sure he gave himself enough time to fix the problem, he was here for a good while making sure everything was working correctly. Thank you for your thoroughness and hard work Jimmy. More...

Reviewed on Google Maps

8 July 2018

Our Sales Rep Aaron Carpenter was very knowledgeable and professional. He listened to our immediate needs and plans for growth. His recommendations and clear explanations of each option helped in our decision making process. The quality and craftsmanship of our sanitizing and bottling equipment is excellent. I've already recommended their services to another company. Thank you! More...

Reviewed on Google Maps

8 July 2018

Amazing Company to Work with. They Quickly respond to any of our needs, and problems are always solved. Aaron Carpenter is second-to-none as a dedicated sales rep that understands and seeks to further understand our company's ever evolving needs.

Reviewed on Google Maps

8 July 2018

Jimmy 'Bones' Jones from Accutek is the man! He went way above and behind to help assist us growing our producing line and taking it to the next level. This is a game-changer for us. 100 gallons use to take us 3hrs to fill, not can be done in 30 mins! More...

Reviewed on Google Maps

8 July 2018

We bought the SVF-8 machine, the machine is so easy to learn and set up and helped us filling 10,000 items in 3 and a half days of work, defiantly worth every penny and my employees like it. great customer service. thank you!

Reviewed on Google Maps

8 July 2017

Thanks Daryln and Jerimiah. Service was on time, informative and helpful. Thanks for the available options and complete explanation thereof.

Reviewed on Google Maps

8 July 2017

I have been dealing with Accutek for over three years, and all i can say is that they are GREAT!!!!! They really take care of you when it comes to any needs (Machines, Tech Support, Parts, you name it. ) Daryln Payne is of the best Service Technician, he really takes care of our needs for any machine problems. If you want to start doing any business with Accutek, I can assure you will not be disappointed. . More...

Reviewed on Google Maps

8 July 2017

First time dealing with Accutek packaging Daryln Payne and Scott Babbitt did a great job teaching myself and other technicians about our new Accutek bottling line. Scott did a great job showing how to use the capping and labeling machines within the line. Daryln was extremely helpful with the bottle filling process and answered any questions we had. We appreciate all the help. More...

Reviewed on Google Maps

8 July 2017

I have nothing but great things to say about Accutek. From my initial inquiry with Aaron, who patiently guided me through the process of selecting the right machine (filler) for my business, to the awesome support from Rick and JJ in the service department, I could not be happier with my decision to do business with Accutek. Customer service goes a long way in my view, and Rick has provided us with stellar service every step of the way. He is super knowledgeable, thorough and friendly. The Accutek team are super supportive of my business, they want me to succeed and help me problem solve the challenges that come with growth. There is no doubt in my mind that we'll be in business together for many years to come. Ian Muir McNallyMuir Energy, Founder & CEO More...

Reviewed on Google Maps

8 July 2017

Scott and his team at Accutek have done a fabulous job for us. Service is great, follow up is good. Highly recommend them!!!

Reviewed on Google Maps

8 July 2017

Scott Babbitt and his team are extremely helpful, and they have not let me down once. Very friendly and proficient!

Reviewed on Google Maps

8 July 2016

Accutek has made my life easier once again!!!!!! I was a moron about 6 months ago and decided to go with another bottling company and I paid the ultimate price. 2 weeks in back orders and over 150 hours of over-time pert week. I called Brian at Accutek and he saved the day and got a Mini-Pinch out to me as fast as he possibly could. My old set-up was two mini-pinches and then I was sold on an automated line and I was promised it would put out 50,000 bottles per day. Buy were they wrong, I was putting out 5,000 bottles per day max. One $8,000 mini-pinch tripled the production of a 120,000 dollar line. Problem was I sold one mini-pinch when I received my beautiful new machine. So I called Brian at Accutek apologizing and asked if he could get me a mini-pinch ASAP. 2 weeks later he hand delivered the Mini-Pinch and has saved the day!!!Thank you Accutek!!! More...

Reviewed on Google Maps

28 August 2014

I have been dealing with Accutek for over three years. I can only say good things about them. We had a test for a system that was over $400,000 and with that much money on the table at times it can be stressful . .. . Accutek went over and beyond to make sure we were taken care of and that our needs were met and we were satisfied. I don't always write reviews, but our experience with Accutek was outstanding enough to encourage me to spend some time sharing my team's experience with the community. More...

Reviewed on Google Maps

6 September 2013

When it comes to shopping around for packaging equipment, Accutek makes life easy! I am the proud owner of a new vodka company that will be hitting the markets in the fall. When I was shopping around for capping equipment to use in our facility, Accutek quickly became the apparent and intelligent choice to make in comparison to the competition! Their equipment speaks for itself. Just ask our employees if you don't believe me!

Pumping out up to 300 BOTTLES PER MINUTE, we couldn't be any happier. So we purchased not one, but two ACT-8 Spindle Capping Systems. And boy have they been lifesaving!

The staff from Accutek is super friendly and very proficient. On top of that we barely have any problems with our equipment, but when we do, Accutek is there in a heartbeat. I'm being serious when I say that! Anything you need as a client, Accutek is there for you.

If you are already in a business where packaging is needed, I highly recommend Accutek Packaging for the job! As they do not only provide great equipment, but they provide phenomenal customer service for all of your packaging needs.

I rate them five stars without a doubt, and award them my business for as long as business lasts. Thanks Accutek, you guys are great!!!
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