8x8

We have used 8x8 for over ten years and will continue for as long as I am doing business! I have used it st my home and satellite office fir the convenience and service...

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Good company to work.

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We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I. More...

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8x8 is Fabulous. From the first time I was researching for a new phone service for our Law Office every person that I have had to have contact with is very professional, extremely knowledgeable, helpful in every way, and have always addressed and fixed whatever concerns or issues I was having. More importantly, any time I have contacted them the staff will go out of their way to assure my satisfaction. They are wonderful. More...

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Awesome work place

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8x8 offers reliable phone service at a great price. We have been with 8x8 for about a year now after trying a different VOIP provider. Unlike the other provider, we do not have to think about 8x8 service - it just IS. More...

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Great place.

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Nice

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Great Service, Support calls answered in the US. Great people.

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Back in April, our town was hit with flooding rains and my office flooded and was hit by lighting. My entire phone system with 8x8 was fried. I had 8x8 app up on our cell phones, so I could help our clients in the community. In the meantime, I called 8x8 for help to purchase new phones. Richard Liberty was very helpful getting me my new phones and had them to me right away. Our business was up and going again in no time. Thank you 8x8 More...

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8x8 is such a great and easy company to use! Here at Lundeen and Associates, LLC we love that we are able to easily transfer calls to one another! We also love the faxing system that you offer, it is easy to use and we have no need to print anything when faxing, it has made our going paperless effective! We also love the app! Being able to get our fax or answer phone calls when we are away from the office so much faster and easier! Thanks 8x8! More...

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Since working from home has become the "norm" lately, a lot of employees have picked up on the trend. One of the best features of 8X8 is that it enables the employees to listen to their phone messages directly from their laptops without having to dial in to their phones the old fashioned way. No more remembering passcodes, etc. Love it! More...

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I've been using 8x8 in my practice for about 12 years. It has been an excellent service that allowed me to grow my practice from having one phone (extension) to four. The app on my iPhone allows me to be anywhere and still be in contact with my membership. 8x8 is an OUTSTANDING VOIP service and I highly recommend consider giving them a chance to help improve your communications. More...

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8x8 services has been saving us so much time, money, and stress. In the last 6 months. our company has expanded to include out of state offices, as well as new employees who telecommute from other parts of the world. Thanks to 8x8, we are able to function as a cohesive unit in a way that would have been impossible without such fantastic services. Any one of our clients can call our main phone line, and be transferred to an extension in California, Texas, or the Philippines as quickly and seamlessly as if that coworker were at the next desk over. We have yet to lose track of a voicemail, as everyone in the company has real time access. Opening up new locations has been a snap, as well. One short call to 8x8, and new phones are shipped out with new extensions ready to roll. Thank you, 8x8 - you have opened up a world of opportunity for us. More...

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Great app for our office. It makes faxing must more accessible and easier for our office, and allows employees to choose preferences. Voice mail system is great, as well as the mobile app. Can do everything I need to do from my mobile device! More...

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We are a temporary staffing firm based in Atlanta GA. We moved from a traditional POTS pbx to 8X8 voip cloud services about 9 months ago. We can not be happier with that move. The ability to have an accurate CALLER ID has been tremendous to us. We also love being able to use the click-to-pop dialing app. That feature alone has increased productivity over 15% by not having to manually dial numbers. The option of being able to do SMS texting has also increased our return call rate by over 25% over those calls where we just leave a voice mail message. As the recruiter for the company, being able to take calls through the use of the desktop application and the android application keeps me up to speed and informed without our candidates knowing I am NOT in the office. WE LOVE using 8X8. Mark Stamper Top Job Hospitality Atlanta GA More...

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Great business class phone system for the money, can't be beat.

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There is so much flexibility with Ring Groups. We have a number of virtual lines that point to ring groups so we can answer the phone in different ways, depending on what line the caller uses. We can change, with ease, those groups depending on people's availability. More...

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I've had the pleasure of interacting more with 8x8 over the last year, after submitting my story for last year's contest. I have to say that I do not have a vendor that accepts and gives as much feedback as this one does . I run a team of account managers who are given company laptops and cell phones to be available after hours. Thanks to the 8x8 software and app, we are able to keep up with all communications, even when we're not in the office. This ability is absolutely invaluable to us. On top of this, as a manager I use the 8x8 reporting tools to show my leadership team how productive my agents are. Being able to show value in my department's work is invaluable to me as a leader. All in all, I am neither highly technical nor IT; but as an end user, I can truthfully say that I truly appreciate this company and its product. I and my team would not be able to do our jobs without it. More...

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We are loving our 8x8! Our office prides itself on operating like a home, so we don't have a receptionist and our clinicians answer their own calls. But we were having to call people back from our intake line days later. That doesn't work well! We were missing calls. With the 8x8 system that allows all clinicians to be rang at the same time, we can now answer most of our intake calls without them having to leave voicemails. This allows us to help them when they are focused and ready to set the appointment. Thank you, 8x8! More...

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Our employees at Storix love the mobile app. Our business is driven by customer contacts, and we travel to several trade shows and tech expos each year to meet them face to face. In the past this outreach came at a cost. Sales people at a trade show missed sales leads arriving at the corporate headquarters. With the 8x8 mobile app for iPhone & Android our employees take their office phones with them wherever they go. Nobody misses a call or looses an opportunity while they are away. The best part is that our customers don't even notice the difference. Customers calling in to a salesperson's extension at our headquarters are immediately routed to his/her cell phone without any noticeable difference to the customer experience. The 8x8 mobile app gives us the freedom to travel, and remain connected to the office doing business wherever we go. More...

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The ease of use of sending a fax, we used to do it the old way but now we are able to send faxes with ease right from our computer. We also love the auto attendant, this has freed up our assistant from constantly directing calls and allows him to focus more on our business. We have seen productivity results from day one of implementation!! Thank you 8x8! More...

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A recent really cool story that happened in our office... My sister works for me and she was telling a story on how, it was really cool that she had gotten transferred to someone's cell phone, and that the guys was out of the office, and how great it would be if we had something like that. ... So I told her we do!!!! Just hit transfer and enter whatever number you want the call to go too. So we tested it out in the office and everyone was like "no way!!!" So of course now everything gets transferred to my cell phone!!!! ha ha... It's fantastic... we want to be here for our customers and 8X8 helps out so much with that. Chris More...

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8x8 simplifies my life! I have many devices that keep me on line and connected. 8x8 allows me to channel all my communication methods through one portal. I have a history and record of calls, faxes, voices mails - this make my life so much easier. More...

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We love the versatility of 8x8. My favorite features are the ability to change the greeting, easily change business hours on holidays, forward extensions when employees are absent, and to top it off the price is right! We are very happy that when we chose to go VOiP we chose 8x8. More...

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8x8 allows me to affordably stay in touch with clients worldwide while I am on the go. Today's workforce is moving incredibly towards flexible work with the digital nomad increasingly becoming the norm. 8x8 enables companies to stay connected with each other and with their clients regardless if you work from home or in an office environment. It's a great tool that is ahead of the curve. More...

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What I love about 8x8 is the simplicity of the entire system. The ability to have our dedicated work lines be on both our desktop phone and our mobile phone makes life that much easier. We never miss important calls wether we are in the office or out in the field. We also like the clarity of the calls through the desktop unit. The difference between this system and our previous is like night and day. The last thing and most important to us is 8x8's customer support. Whenever we have an issue we are able to speak to a customer support representative rite away and they are always very helpful and friendly. We never regret making the switch to 8x8 and we will never look back. More...

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some advantages:* centralized management of users inside corporation* mobile clients* call encryption* ability to connect hardware phones* data centers on many continents

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There are many reasons to love 8x8. As an agency, we use 8x8 to quickly dial a number, send out faxes quickly and identify who is calling as soon as we answer the phone. We love 8x8 on the go as well, it makes it easy for anyone to answer a call while away from the office from any smartphone. I personally have used 8x8 to text a customer and gotten a ahold of them quickly that way. I find that someone will answer a text faster than picking up an incoming call or calling back on a missed call. It's definitely better than texting someone from my personal cell phone. Customer service has also been great when I've called with questions on navigation or troubleshooting. So far I'm very happy with the service 8x8 is providing. More...

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The number one item that I love most about 8x8 is the portability -- no matter where in the world our associates are with either Wi-Fi or internet service, they can receive their calls as if they are sitting at their desk - our customers have no idea they may be talking to our sales staff while they are sitting on a beach in Hawaii sipping a tropical drink. This portability has allowed us to compete across state lines seamlessly. No question its the best. More...

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8x8 allows our firm to always be connected. With the iOS and desktop client apps, I never miss a call. With our previous desk phones, I'd return time and time again to the blinking red light of voicemail, which is never a good customer experience.

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All i can describe in one word is Awesome!!! :-) In our customer service business the phone is the only one thing that connect us with client, and 8x8 is the only one who is giving us consistance service from last few year without having any issues and we feel proud that we are using 8x8. So, thanks 8x8 and it's whole customer support team from all of us. Thanks Hims. More...

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Running my office is a breeze with 8x8!! I love that I am able to know what's going on in office while I'm not there. I recieved notice of voicemails, faxes & missed calls. All via email, Then I can easily assign to the correct person. Nothing gets missed for our patients because it's all stored. Not to mention the customer service is Awesome! For the 1st time in 20 years, I don't feel I have to be tied down to my desk in office to assist my employees. Keep up the great work 8x8 More...

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We don't have a business where we use 8x8, but we do have a story. We have been faithful 8x8 customers for nearly a decade and in all our experiences with 8x8 we have been so happy. The ability to keep our phone number when we live overseas and move often is extremely helpful and the audio quality of our calls from China and Taiwan has been excellent. Thank you 8x8. More...

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We love the fact that we can keep a centralized location for our faxes and phone messages in one place. We also love the convenience of the easy access and notifications. It is so easy to use and so easy to share. More...

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just the fact that we can stay connected at all times and not miss any calls.

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Like many small businesses involved in the retail supply chain, my company began struggling with the major consolidations in the industry during the 2000's. By 2008, we had to start downsizing, and we moved to smaller office facilities and reduced personnel. We had a PBX system we had purchased some years before, and told our local phone company to move it to the new location for us, never even thinking about the cost. They charged us almost $2500 just to install our system, which had been purchased from them! 2 years later, our office building was sold, and we were forced to move again. This time, however, instead of moving our PBX system and phones, we walked away and left them behind, because we discovered 8x8. For less than $1,000, we bought our equipment and set up the new system in a matter of a few hours. We also slashed our monthly bill, and with a flat rate, it became a predictable fixed cost instead of a variable cost. We now have a host of new features the old system did not have, and a portable platform that is continually enhanced to grow with us instead of deteriorating toward obsolescence. More...

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I love 8x8, because it has so many customizeable features that allow me to have the quality of communication of a large firm, while actually running a one-person office. My calls and fax are always with me, and I can use multiple devices to stay in touch with my clients, wherever I am. Thank you for making my small office have a big communication center! More...

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I am a one man show competing against large companies, some with hundreds of employees. Thankfully, I use software that levels the playing field. Projecting a presence that is viable & capable is a challenge. It starts when they contact you or respond to your campaign. This is where 8x8 has enabled me to effectively appear on the front end, larger than I am. Using the tools & services that they offer allow me to always be the receptionist. Like; take an incoming call from me cell (the 8x8 app on my phone), when they need more information than I can give verbally I can put the caller on hold & transfer the caller to my PC phone where I have all of the tools & information. While they are on hold they listen to a brief infomercial with music. The callers experience of having contacted an office with dedicated - multiple lines, professional & helpful information while on hold and then having their questions or needs met while on their 1st call is so much different than answering a call from your cell phone, taking their information & calling them back from a different phone number. By the time that a customer has discerned the actual size of my company & have already won their confidence and they become even more impressed knowing that they are having a personal relationship with the service level of a staff. To summarize; It is all about leveraging technology to advance beyond your competitors. Thanks 8x8. More...

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From the email notifications of Voice Mail to the tracking of faxes, 8x8 helps monitor and consolidate these important aspects of your business. Its User Friendly, Transparent, clean and most importantly, Simple! More...

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My boss is a perfectionist, but the good kind. She requires that everything we fax have a confirmation attached and placed in the employee folder. With 8x8 I get an email confirmation that I can attach to my fax and when I do a whole bunch at the same time I can go and click on the eye icon to match which fax went with which document. We changed 401(k) providers recently, and had to fax in all the enrollment forms. It was pretty crazy for awhile but every one of them was sent without a hitch. I know that 8x8 can do so much more for us, so I hope to someday soon dig into the benefits that are waiting for our company! More...

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I have been using 8 x 8 for several months and must say that I am completely satisfied. From day one I had excellent customer service including information on webinars, trouble shooting and help tools such as videos. The Financial Firm I work for has clients all over the country and having good, reliable communication is essential to our business. The 8x8 system allows us to have a complete system no matter where the advisors are working from or where our clients are located. This user friendly system allows us to transfer calls from office lines and personal cell phones, fax, set up auto attendant, personal greetings and individual settings, conference calls, bluetooth, online meetings, instant messaging and a few dozen other awesome things. This is a must have for any small or larger business. More...

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We love how easy and simple 8x8 makes things for us, since we are always so busy. Its great we can have that stability and know we can count on 8x8.

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The phone system is a critical piece of equipment in our business as we are an internet and phone based sales organization. We have been in business for 15 years and struggling with phone systems from day one. As a sales rep, I have found the 8x8 system to be very effective in receiving, routing and tracking phone calls. The ease of receiving messages on my computer has made working a more seamless process and has made us more effective. Thanks 8x8 More...

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I love that I can run my psychotherapy private practice from anywhere. When we have clients we are in the office and I have a virtual mailbox for each of my staff to get confidential messages. When I am out of the office I have my line tethered to my cell phone so I can take calls and make appointments from home, or my beach vacation. Features like the auto attendant has allowed me to grow my business at my own pace without having to hire additional office help, or an answering service. Having an internet based phone services means when I do grow out of my current location I will not have to change my phone number when I move to a larger location. 8x8 was a great solution for my business because it grows with us. More...

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