Loading...

Please wait ...

Reviews (151)

Leave a review
H

Howard C.

18 August 2019

We've been using 5 Star for the last nine years and that fact alone should tell you a lot about Greg. I'll be seeing him again tomorrow thanks to the vagaries of Windows 10 - you'd think that Microsoft would have got the bugs out of it by now! Anyway, it's rather like seeing an old friend again knowing that he has your best interests at heart. There's simply no one like 5 Star for Windows computer repair, J. and I trust him implicitly and (I've never said this in a review before) YOU CAN TOO! More...

A

Ashley H.

4 August 2019

Greg is the best!! If you have any problems with your PC or Laptop, I highly recommend you contact him for help.I dropped my HP Laptop and was unable to open it. Greg took a look at it and was able to fix it right away - I had my laptop back in under 24 hours. And the price was excellent - definitely cheaper than what I'd pay at some  corporate, chain repair shop (ie. Geek Squad). Best of all, Greg made a point of offering cheap alternatives, so that the repair could be as inexpensive as possible.Support local, independent businesses like 5 Star - you'll get excellent service and you'll save some cash!Thanks again, Greg! I'll definitely be coming back. More...

T

Todd M.

17 April 2019

Where do I start?  Incredible service. Not only did did Greg do what I asked (install a new SSD drive and backup my old drive), he went beyond that installing all the drivers and updates, creating a backup disk image, and giving me instructions for what I needed to do to update the image once I finished re-installing all the applications I needed.  Finally, I arrived to pickup my computer and found that Greg gave it a thorough cleaning removing all the accumulated dust and grime.  Will be coming back any time I have computer needs. More...

D

Diana B.

10 March 2019

I am so glad that I chose Greg to repair my computer. He is a gem in a sea of sharks. I sent out 10 requests for estimates on the cost to replace a cooling fan for my HP Notebook. Three replied that I need to pay a diagnostic fee. I thought to myself why would I want to do that? I already know what is wrong. A few did not reply fast enough for me. Greg's reply was his hourly fee plus the cost of the part. That reply was what I was looking for. I knew he was the one I wanted to repair my computer. It was the best choice I could have made. He explains everything to you. He answers any and all questions honestly. His pricing is more than fair. I want to let everyone know he is a MUST SEE for all of your computer issues. Thank you Greg! More...

D

David P.

26 February 2019

Great experience.  Friendly, fast, thorough, transparent along with great pricing.  Would do business again.

I

Imran Q.

19 February 2019

Had a minor issue on my PC and Greg was able to fix in a prompt timely manner and communication was very easy. My PC is running great and I am glad Greg was able to fix and let me know the issues that caused the problem.

R

Ruth S.

30 December 2018

It was an absolute privilege to meet Greg and have him repair my laptop! He is very honest and trustworthy. He has superb diagnostic skills and able to quickly address the root cause of a problem. I can't imagine going to anywhere else! More...

C

Clifford R.

10 November 2018

First of all, I must say that Greg is a honest, decent human being. Perhaps it's strange to start off a review stating this, but, I am so tired of people in service positions that are miserable, and  could care less about their jobs or what the customer needs.I needed a cracked screen replaced. I called up, arranged to go see him, he checked to make sure we had the exact part # and 4 days later, I went back and he installed it in 15 minutes.The business is in his home, but, that shouldn't concern you, especially when you see his well stocked computer 'batcave.'I highly recommend you call him to take care of your computer needs, you will be in good hands - oh, and his prices are very, VERY reasonable!Thanks, Greg. More...

D

Deborah B.

12 October 2018

There are no words to express how amazing Greg is.  My old computer was as good as dead, and I was terrified because my life was on it.  Another computer repair person (with good Yelp reviews) tried twice to fix it - and actually thought he did.  But the minute I brought the computer home and tried to start it, I got the same blue "screen of death," and the computer crashed.A friend recommended Greg.  She, also, had had a terrible computer situation on her hands, and Greg saved the day for her.  Greg saved me, too.  Unlike the other repair person, Greg really took the time to figure out what the problem was and, unbelievably, was able to find a solution.  I'll forever be grateful, and will forever be bringing my computer(s) to Greg in the future.His prices are beyond fair, and this is a true professional who goes way above and beyond. More...

A

Alan R.

29 September 2018

In fifteen years of having professionals fix my Lenovo X series laptops, nobody comes close to Greg. He's prompt, smart, more than fair and solves problems others don't even see. Working with him is like going to a parallel universe where computer malfunctions are no big deal. More...

E

Elena R.

11 August 2018

100 Stars! I broke off my headphone jack in my brand new laptop port-no other computer guy could get it out, I was devastated. I found Greg here on Yelp with all these 5 star reviews. Greg is very knowledgeable and nice and best of all he got it out!! And it didn't cost an arm and a leg! Greg you have earned a customer for life! Thank you! More...

L

Larry G.

23 April 2018

Greg knows his stuff!Very Reasonable pricing, and honest. No Upselling. My son's gaming Rig had so many issues, and he was able to repair everything, with a detailed explanation for both me and my son.Highly suggest you call and check him out! More...

N

Noah A.

12 April 2018

Really excellent service at a great price. He runs it out of his home, and he is honest, punctual, and extremely knowledgeable in his craft. I would fully recommend him to anyone for repair. Very glad I found his service. He got me out of a hitch fast. More...

K

Ken R.

6 March 2018

I have lived with computers for a long time, and I've had very little problem that couldn't be solved by sitting on the phone for several hours with outsourced technicians who didn't care.  Highly annoying.But I had a blue screen of death event which was unprecedented, and I'd spent so much time almost getting it to recover only to be defeated by the machine, that I didn't have the patience for a call with a stranger who, despite telling me how much they appreciated my frustration, didn't. My experience with 5 Star was beyond exceptional.  While there was a little cloak and dagger figuring out where to go (they run out of their home and don't offer the address until later in the communication).  They not only repaired my computer, but he talked me through the problem, his solution (updated bios, cleaned for all malware, lost nothing), also gave me instructions for having a recover files disk (all windows installations unique to my personal computer), and did it for a price that (even without the Yelp discount which I did use) would have been much MORE than reasonable.  The communication back and forth was great, the personal attention was appreciated, and the turnaround time (less than a week) was much appreciated.  As a one time user of an outside computer repair resource, I highly recommend 5 Star.  If I need help again, this is certainly where I'll be. More...

K

Karine H.

18 January 2018

On the same day I asked for a quote, I was able to take my computer to Greg. He took a look, told me I needed to get a new battery, explained some things, and helped me find a very cheap new one on e-bay. He sent me the link for the correct model, with all specifications, and sent me home without charging anything. The problem is solved. And by the way, when I went there I had an annoying adaptor from brazilian to american outlet, and instead he gave me a cable with american plug that he had extra. Really trustworthy and knows what he's doing. I'll def recommend or come back whenever needed. More...

R

Ron G.

19 December 2017

If you have any issue/problem with your computer that you can't solve by yourself, do yourself a favor and get in touch with Greg.  Even if you have to travel a long distance, you'll see later that it was absolutely worth it.  Not only is he totally knowledgeable about everything computer-related, but he's also patient, extremely generous with his time, and has great integrity.  And on top of all this, reasonable charges, too.  What more can you ask for! More...

J

Julian H.

15 November 2017

Greg is precise, honest and managed to diagnose two computer issues of mine without charging me - just to be helpful.  A very honest family business run from a private home workshop.  Highly recommend him for his services! More...

D

Dave T.

29 October 2017

One of my nightmares: My flash drive crashed and all files were corrupted.  I had a lot of important school documents.  I found Greg on Yelp and he even accommodated a late evening appointment.  In short, Greg was able to locate all my files and transferred to a more secure flash drive. Price is reasonable.  I've also backed up all my files in case i lose it again.  Thanks Greg! More...

A

Alex G.

27 October 2017

Excellent customer service very overall nice person. Took and send me a photo of the work he was doing at the time. Has over 20 years of experience. I highly recommend him thank you so much and I will be a repeat customer. More...

J

Jonathan M.

19 July 2017

Greg diagnosed my computer for free with plenty of recommendations on how to fix it. Super chill guy great service!

C

C B.

6 May 2017

Greg squeezed me in at the last minute to diagnose a problem with a PC.  His business is based out of his home, but don't let that deter you from the fact that it's professional workshop environment. He offers a free diagnosis and doesn't pressure you into anything. I highly recommend Greg for all your PC needs! More...

A

Aviv M.

29 April 2017

Great experience with them!! My computer didn't connect to the hdmi cable, the nice sir try for an hour to fix it. Installed for me updates but couldn't fix it. The problem was the motherboard and he said it's to expensive for me to fix it and it's better to buy a new one. He didn't even want to take money after hour of working!! Thank you very much I will recommend for everyone to go there!! I will come again for sure More...

J

Jeff W.

15 September 2016

What can be said about Greg that hasn't already? Don't walk, run to him if you have any PC issues. I've been going to him for years and he has always bailed me out and solved all problems. More than his computer expertise, he is super honest, patient and incredibly trustworthy. His pricing is more than fair and we should feel fortunate to have someone like him when needed. You're the best Greg! More...

J

Jack P.

30 August 2016

Greg is a computer wizard!!!!! He worked his magic with my computer bringing it back to life after it was infected with so many viruses. Greg definitely lives up to his company's name, Five stars indeed! More...

F

Frank W.

24 August 2016

Greg is the absolute best I won't go to anybody else to fix my computer if he goes above and beyond

G

Grant L.

5 July 2016

4 years later I am back, as I was having audio issues I couldn't get to the bottom of. Get this: Greg couldn't find anything wrong, so he didn't charge me (dare you to find THAT in L.A.). Back home and somehow my sound works. Not sure if this guy is magic, but I'm thankful for him either way. More...

K

Kenneth B.

3 July 2016

Great service .  never had a bad job done here!     I repair machines for fun and when i (Rairl? have a problem this is the first think to go.

B

Barry S.

4 June 2016

I had a great experience with Greg and highly recommend this company for timely and affordable service. I had a DC jack go bad on my Asus. I took a look at some places in the NoHo area; most had mixed reviews but 5-Star's were overwhelmingly positive. I gave Greg a call and brought it in. He was a super nice guy; and more importantly honest and fair. He had my computer fixed before the expected date and even consulted me on a few other operating system issues I've been having. Small shop with a ton of heart. Again, I certainly recommend giving Greg a call for any PC issues.OH!!! Forgot to mention, I'm a heavy smoker - Greg even cleaned my fans, which had dust build up and in a non-judgmental way showed me what can happen if you smoke around your device. Very grateful he shared that with me. More...

M

Michael L.

28 May 2016

Great!  I had a server motherboard go out, but had another old computer that the drives could be moved to and brought on line. Unfortunately, I started doing it myself and goofed things up. Five star gets 5 stars for providing excellent, fast service. More...

D

Diana W.

7 May 2016

I have a Del Precision T5500 workstation.  This is really a server but I use it as my desktop workstation.  I've had this for about 2 years and it came with 2 SCSI 149 gig hard drives that was staring to fill up really fast.  I tried to install 2 new 1 TB hard drives; however, I could not get the drives to be recognized since the system was using the RAID controller for the two SCSI drives - even though the drives were not RAID configured (mirrors of one another).    After trying for several hours to get them to be recognized I finally decided to look on Yelp and that's when I found Greg and 5 Start Computer Service!  After shooting some emails back and forth and reviewing his reviews (which were great) I decided to use him to get my system upgraded. I dropped off the computer and hard drives the next day around 7 PM.  He booted up the hard drive and we discussed what would be best for my needs.  We decided that it would be best to do a disc clone of both 1 TB hard drives against the existing C drive (the SCSI drive) and then replace the SCSI drives with one of the 1 TB drives and then use the 2nd 1 TB drive as a clone back up in the event of a hard drive failure of the first one.  I'll need to periodically re-clone that spare drive (once a month or so...) to ensure I have a true clone drive to use as a back up if I ever need to, but that is worth it since i have had hard drives fail and lost everything before and I don't want that to ever happen again.  I'll also use Carbonite to backup to the cloud but a cloned drive is a good idea for anyone to use as an onsite backup solution.  If I ever want to purchase another hard drive for my system now I can since Greg set it up so i can just plug it in and boot it up and it will recognize it now.  Greg had my system up and running the next day and now I have a 1 TB of hard drive space vs. the 149 gigs for my C drive I had before and I have a cloned backup drive in my home safe to use if I ever need it.  Greg is an outstanding computer technician and if we ever need to have our pc's worked on again he is our first choice.  We highly recommend him for your computer repair/upgrade needs.  He is a man you can trust to give you the straight scoop and not try to up-sell you or charge you more than what is fair and reasonable (actually he could charge more and it would still be a good deal!). Thank you, Greg! More...

G

Graig G.

2 May 2016

I have to say Greg has been great. Don't let the fact that he runs his business from his house deter you from his business. Your computer tends to be something extremely important for school,business,etc. The most important thing you should look for is the quality of workmanship and that's exactly what Greg gives you. Every time I spoke with him he was extremely informative on exactly what was going on with my laptop. It was never a guessing game to whether or not I was going to have issues, right off the bat I knew my issue would be resolved . From now on any computer issue I might have will be taken to him and I will recommend him for any computer service need. More...

B

Barry W.

18 March 2016

If you look up and down the comments, you'll see that Greg has lots of fans.  And now you can count me as one.  I was attacked by a cyber criminal who changed my password and wanted money to release it.  Greg got through their password and now my computer barely knows anything ever happened.  Not only was Greg efficient, but I was expecting a much larger bill.  Greg knows what he is doing and I wouldn't hesitate to bring my system back to him for repair if needed. More...

H

H S.

21 February 2016

Seriously I could go on and on about Greg and his business but there isn't enoughspace. Suffice it to say if you have a PC problem save yourself the time and hassle and go here! Greg called me after office hours to help me solve my problem. He's the Best!!! Thanks Greg. More...

L

Li S.

18 February 2016

Greg really went above and beyond -- I was in a fix, as my DC jack was dying a slow and miserable death, plus my battery was dead. The big problem? I work from home, so no computer = missed deadlines galore. Greg ordered the part, got my computer fixed even earlier than he said he'd be able to turn it around, and even better? His quote for the repair was substantially lower than the other place I called. Plus, Greg is very professional and nice, which is a good thing when you're about to completely freak out. Although I hope my lemon of a computer is done fritzing out for a while, I do feel better knowing I can take it to a trustworthy, competent IT guy. More...

C

Chris L.

11 January 2016

Well Greg definitely lived up to his company's name. It was a very quick and easy issue to deal with luckily but I couldn't have asked for a quicker fix. I left my computer with Greg and he was done within an hour if not less. No lines, set a time to come in and he was there and ready. I figured I would be looking at dishing out an arm and a leg as with most electronic fixes but it wasn't. If I ever have computer issues in the future I will definitely be going back to him! Thanks Greg! More...

N

Nevin S.

22 November 2015

Left Greg my computer Thursday because the computer would not send a signal to  my monitor so I could see anything. First he tried to help me diagnose it over the phone, but I wasn't much help since im not too computer savvy. So i scheduled to drop it off that night. He called me 2 days later and it was ready to-go, he diagnosed it for free and just charged me $20 to fix it!! That was a fast turn around and cheap considering he has a full time job doing something else and he does this PART TIME! Real nice guy too. Thanks Greg! I will ALWAYS RECOMMEND YOU and will continue using your services. More...

K

Kate P.

11 November 2015

5 Star Computer Service is the best find! I was standing in an hour + line at a large computer retailer (to have my computer serviced) when I thought, "there has to be a better way." So, I looked on Yelp and found Greg. With excellent, fast service and fair pricing, I'll be calling him again and again. Thanks, Greg! Well done! More...

R

Rajeeth S.

26 October 2015

Very friendly Chap and Awesome service..!! This guy surely earned one more life time Customer. Keep it up.

K

Kathy I.

13 August 2015

Greg is an excellent technician. Fixes problems quickly and at a more than reasonable price. Highly recommend his service.

T

Todd C.

12 August 2015

I couldn't be happier as a customer. Service was fast. Pricing was fair. Communication was great. Scheduling was flexible. It was a one-stop shop for everything I needed. I was even advised about ways to save money on the services I was requesting. Greg replaced a few laptop parts for me and recovered data from a bunch of old hard drives. Overall, it was a job well done. I would recommend to my family and friends. Thank you, Greg! More...

C

Chris H.

1 August 2015

Greg is fantastic. Got a computer problem? Stop worrying, call Greg.

M

mmm b.

2 July 2015

Excellent service!!! Greg was quick in upgrading my laptop in 48 hours. Discussed with me any part replacement before any work was done. I also needed a laptop battery replaced. Even though he didn't carry the part himself, he did an online search for me and found an original dell battery at a great price. As a busy working mom who is not the most computer savy, I greatly appreciated saving the time of doing my own research. I look forward to have Greg care for our family PC's in the future. More...

A

Anthony T.

17 May 2015

Seriously I could go on and on about Greg and his business but there isn't enoughspace. Suffice it to say if you have a PC problem save yourself the time and hassle and go here!

S

Stefani R.

6 May 2015

I am way overdue for this solid review. Greg is excellent. Professional, friendly, informative, helpful and affordable. I will be sending others to him and will no doubt return if I need service again.

J

John A.

8 April 2015

I wish I could give 6 stars.  He fixed my sons gaming computer and made it better than new.  He is like an old time craftsman in the new technology world. He really cares that you get what you need.  He even helped me decide on my new computer. THE BEST! More...

M

Mary M.

2 January 2015

I was satisfied with all the information he gave me regarding antivirus, internet security, and the like. He was very patient to listen to my concerns regarding computer issues. I will go back to him in a heartbeat without reservations. More...

L

Lisa C.

22 October 2014

This is my second review for 5 Star Computer Service.  After going to 5 Star for my first two computers and being totally satisfied, I went back when a totally different 3rd computer began showing problems. It wouldn't turn on normally and I didn't know what was wrong.  So, of course I took it to Greg who I knew would help with his usual kindness and expertise!  Unfortunately, the motherboard was fried.  There was nothing to be done about that.  When that goes, it's gone.  But, Greg told me the hard drive was fine and that I could take my files off it.  This was good news!  He even gave me advice on doing it myself.  That was really nice.  Once again, I am satisfied by his help, generosity and extensive computer knowledge.  I highly recommend his services.  He's trustworthy, fair and excellent at what he does.  You can't ask for more than that. More...

L

Lisa K.

19 October 2014

I was feeling down for days, not able to replace my CD/DVD drive due to a completely stubborn screw I did a great job destroying out of desperation when it stripped almost immediately. I tried everything under the sun to get it out. It was destroyed beyond recognition. I was feeling defeated & ready to give up...but then I came here. Beautiful place, and workshop, and even though what I needed was minor, I could tell this guy knows his stuff. He had my computer fixed, and the two people's computer's after me done, in probably a half an hour. He replaced my example of what you do NOT do to a screw, with a new one and helped to replace the fronts so that it would fit better (something I had not considered). Again, something minor, but I felt a huge weight lift off of my shoulders and heard the angels sing. I thanked him profusely and told him he was a life-saver. He reassured me it was just a computer. Five stars. Fast service. Great price. Don't hesitate to call and set up an appointment. More...

L

Lisa G.

28 August 2014

I've never written a review on Yelp before mainly because I can't usually be bothered but I really just had to tell everyone that Greg is AMAZING.  I am so happy that I at least READ reviews and based on the feedback chose 5 Star for my computer repair needs.  Greg always made me feel like my questions were smart (even when I know they weren't!) and fixed my computer fast, perfectly, and gave me awesome recommendations for virus protection, hardware I needed, and more.The prices are FAIR, even low by comparison and the first time I came for something small, he didn't even charge me...which of course won me over as a customer and I came back with something trickier.  He took care of me after I got the computer home and couldn't figure out how to reconnect some things, and spent time with me on the phone until I got back on track.I give Greg and 5 Star my HIGHEST (and so far ONLY recommendation!)  Lisa More...

C

Clark W.

20 August 2014

I can echo all of the positive reviews of Greg's computer repair services. Greg was able to diagnose the problems with my laptop and provided an accurate estimate for the repair. In addition, he really cleaned the machine up and offered suggestions for protecting it. He treated the computer as if it was his own! Thanks, Greg, for saving the day! More...

Y

Yvonne M.

17 August 2014

What a man! So friendly, honest, knowledgeable and a pure gentleman!I recently got a new computer - my Sony is running XP and it was time - but the hassle of transferring everything over was overwhelming and I decided to call in the professionals!I looked on here and found this company - I checked out his website - and was rather dubious about going to a home and leaving my new computer/old computer with my life on it in the hands of a stranger! But the positive reviews made me want to at least call him....A few days later, I dropped off my old computers to have him transfer the data to the new one - also, as he suggested, I brought along a hard drive and let him back everything up too!I had my computers back in 48 hours - all done - he explained everything that he did - including formatting my new external hard drive, which I never knew had to be done, and took the real hard drive from my old computer so no one can steal my info!His house is impeccable - plenty of street parking - prices reasonable and the man, an absolute delight!It turns out that he owned a computer fixing company, still licensed in the state of California, and when he was made an offer that he couldn't refuse by one of the big boys, he decided to keep his clients and work from home....If you have a PC that needs a bit of love and attention - look no further!!! If you have a Mac, you are out of luck....Greg will be my first stop if/when my computer starts acting up!!! More...

E

Ellen O.

3 June 2014

Ok.So.We already had an amazing impression of Greg just from his telephone assessment of our Toshiba trauma a few weeks back.My husband Michael M. went to deliver the Toshiba to Greg on Thursday May 29 in the evening.Greg delivered a polished up, security firewalled, spiffy running Toshiba to us today on 6/3.The computer is like new.  Security has been installed.All we had to do was link up to the wireless network and to our wireless printer.Of all the 600+ reviews I have written, the 5 red stars you see up above should be 10 red stars.  Fervently, with respect, Greg, we bow to you. More...

D

Dawn L.

3 May 2014

EXCELLENT! Working with Greg was the best experience I've ever had with a computer repair professional. He responded to my email within 24 hours and even offered me a same day appointment. His workshop is clean and well organized. He answered questions freely at no charge. Even better yet, he fixed my keyboard in less than 10 minutes. 5 Star Computer Service is top notch and I couldn't be more pleased. The next time I need help with my system, Greg is the only call I'm going to make. Highly recommended! More...

B

Beatrice T.

2 May 2014

Yea, he's as cool as everyone here says.  I was a little ify of going to someone's house but after being greeted by his son and chatting with wife, it's clearly a nice family run business.  He was persistent in finding all of my software issues and entertained me while I stood over his shoulder for hours asking every question I could think of.  At the end, problems solved at a fraction of what I expected to pay.  I wanted to hug him but he didn't seem like the hugging type. More...

J

Jake D.

22 April 2014

Great guy!! I lost my recovery disc for my computer, called him up, and I had one in my hands within the hour. For VERY cheap too! I highly recommend this guy for all your computer needs, I know I will be going to see him again to get more RAM put in my computer, and fairly soon, too. More...

E

Ev C.

20 April 2014

I took my old computer to see if there was any life left in it since it wouldn't even turn on. In less than a half hour, I was on my way with my computer up and running. Cost was very reasonable as well. Highly recommend this repair place! More...

A

Aric L.

12 April 2014

Writing this on my computer that was just fixed by greg, read on if you want but take it from me JUST GO HERE, I have never dealt with someone so upfront and honest in like all of my life. He will check it out for free and give you a quote in case you wanted to take it elsewhere(you wont his prices are so low and his work is so good your never going to find better) he will explain your options and let you decide how you want to procede. I honestly cant say enough good things about him...there a reason his rating are so good. More...

J

J X.

10 April 2014

I've been scammed in the past by crooked computer repairmen (ex. COMPUTRONICS) and have since then about who I trust to look at my devices.Greg was a breath of fresh air.  He's extremely knowledgeable about computers as he's had over a decade of experience fixing them.  He spent time diagnosing the cause of my hardware problems and suggested an EXTREMELY cheap fix (cost me $23).  He's now my go-to guy for computer repair, I HIGHLY RECOMMEND Greg.  He deserves the 5-star rating he has on Yelp. More...

N

Natalie P.

8 April 2014

This review is over due, but well deserved. I could not recommend Greg more highly!Last year I went to him with a corrupt flash drive, I had A LOT of very important graduate school files on the flash drive, some were backed up and some were not. In my panic Greg was very patient and explained in detail what happened and how he was going to retrieve my work. It only took a few days for him to fully retrieve all my work, I was very lucky and appreciated the fast turn around because I was on a deadline! After the start of the year I had experienced issues with my desktop computer because Greg was so successful with my flash drive months before, I didn't think twice to go back and have him service my desktop computer. The issues were minor and he was able to fix them within a week, he also installed software to help me with upkeep and showed me how to use them before I went home. My computer has been running much faster since and I'm much better about weekly upkeep and running the clean up software to avoid future issues.If you're a PC user like me, I would strongly recommend Greg because he's very honest with the issues and how to fix them. He's an extremely nice guy and will answer any questions and explain what, how, and why. The cost to fix both issues I went to him with were very reasonable, it would have cost twice as much if I went to Best Buy or other 'geek squad' type places and they wouldn't have given me the quality service that Greg did. As nerve racking as computer issues may be, I feel a little better the next time I have one (knock on wood) knowing I found an excellent person to go to. Seriously, Greg is the best! More...

D

Dr K.

2 April 2014

Greg is a great guy, very honest and tells you like it is. We had a laptop that had some water damage, he took a look at it, checked it and it ended up being just the keyboard.  Said we could buy one and have it installed or we could do it ourselves.  No scam, no nothing.  If only more people were like Greg in the world, I would highly recommend him. More...

O

Orsolya D.

15 March 2014

Heavy breathing, fear, anger, fist pounding, panic, dark storm clouds... no, I'm not describing a zombie-attack on modern day Los Angeles but instead my reaction when my much-depended on computer crashed in the middle of an innocent internet foray. After freezing and no response when I tried to turn it on; an anxiety attack ensued and I reached for my Yelp phone app in .01 seconds to research a nearby computer shop. That is how 5 Star Computer Service came into my life. I am sure happy it did. After reading all 5-star reviews (a few 4'ers) I decided to call 5 Star Computer. I understood that this was a computer-repair shop out of someone's home but the ratings spoke volumes. I spoke to Greg, the owner and proprietor; who was kind, professional, and patient. I explained my situation and he was quick to respond that I could bring it in immediately and assured me to think positive thoughts. Greg's experience shines through as he has been working on computers for 19 years, has engineering training, and owned a computer shop for 8 years before relocating to his home-front. Greg suggested I photograph my wires before I leave in order to know how to re-set my computer at a later time. Off I went lugging my desk-top computer tower (I know, I know... I am "old-school").I arrived to a beautiful, marvelously landscaped home. Greg came outside to help carry the computer and led me to his Zen-garden-hot tub backyard where he has a compressor to clean all the dust (and in my case: cat hair) out of computers. This isn't some scraggly air can you buy at Best Buy; I'm talking a full-on work-shop style compressor. To say the least, my computer hasn't been this clean since I got it. He then led me into his shop which is meticulously OCD. Everything is organized, labeled, and clean. If nothing else, this first impression helped calm me a bit. Greg offered me a chair and allowed me to sit and tag along for the process. Granted, we didn't know what was wrong yet and it could take days but he wanted me to relax. Greg took apart my computer and began to try to isolate the problem. Luckily in my case, he found it quickly and it wasn't too 'bad' (my upgrade v-card has decided to end its life so I had to revert back to the on-board one or purchase a new one for about $60). Greg proceeded to repair the part and allow the computer to do its diagnostics repairs. In the mean time, he also checked and cleaned a couple other issues I complained of and searched for refurbished parts in his shop to offer me. Plus, he thoroughly answered all my questions regarding my computer, computer and external hard drive brands, plus whatever else I threw at him. Overall, the experience took about 2 hours but Greg truly helped calm my nerves and I didn't feel swindled or taken advantage of. His pro demeanor and genuine good-nature shines through. He also affirmed that I can maintain contact with him in case I had any issues afterwords.What did my repair cost my wallet? Drum roll please: $40! That's it! To be honest, I hugged the man (I'm unemployed: even a $1 means a lot to me!). I was beyond thrilled. For the record: 5 Star Computer accepts cash, credit, or debit. How has my computer faired? Well, I'm typing this review on it for one. I did have some initial problems turning it on but it has been fine since (I will continue to keep an eye on it). It has been super quiet to the point of not even being able to tell it is on (my fan used to ALWAYS be going on full-speed). So far, all is well. Please note that Greg has another day-job so his hours are in the evening time of 4-8pm.Greg is not only a terrific "computer guy" but also a great person. I have found my go-to for computer repairs and would recommend him to anyone who owns computer. Which is everyone! So, my panic attack has subsided (and hopefully won't return) and my computer is happy. Crisis over. More...

S

Sue S.

8 March 2014

I just got back from having Greg put in extra RAM for my PC.  Wow.  30 minutes and he was finished.  Very affordable.  Explained very thoroughly what he was doing and why.   Offered advise on what upgrade I could do if I wanted in the future.  His business is in his residence - very nice neighborhood.  Will  definitely be back. More...

M

Marella D.

4 February 2014

He is a God send!!!You could not find a more honest, knowledgeable and fair repair person - or person for that matter. I had a computer that was only 6 months old and freaking out on me. Of course, it started 5 days after the factory warranty expired......I called and stopped in so many places. I know more than the average bear about computers and, so, if things are at the place where I need to take it to someone, then,  I am out of my knowledge area and they can tell me/sell me anything.Everyplace I went immediately started talking about putting in a new mother board for a few hundred dollars without even turning it on. Like cars, you have to find someone trustworthy to take a computer to, because, it is really easy to scam a person.Then I found Greg......He worked hard to find the problem, updated me frequently and was extremely knowledgeable. He finally opened the back up and found that the battery had become loose. It shorted out the speakers, but, amazingly, nothing else! He fixed it, checked everything to make sure things were running correctly, took pictures of the loose battery and his repair process (he showed them to me when I picked it up) and he EVEN researched USB speaker drives that I could use with portable speakers for sound and recommended me a place and brand for me to get it. I didn't even ask.Then came the price!!!!!!!!!!!!I almost sobbed it was so generous. I had been in an accident and was recovering from multiple broken bones, so, money was tight, but, he was so generous with his price.I would never go to anyone else and worry he may move...... More...

M

Marion K.

1 February 2014

I found Greg on Yelp when my computer suddenly seemingly died on me last week. I was terrified I'd lost everything and e-mailed Greg on a Sunday (when he's closed) in a panic. However, he responded back almost immediately, calming me down. He saw my computer the next day and within an hour had replaced the power supply which had died. Very reasonably priced, competent and fast! What more could you want? More...

R

Robert L.

4 December 2013

I would absolutely recommend Greg for computer repair. I've done business with him twice and am very satisfied with his work and knowledge of computers. Thanks!! RL

V

Vick K.

30 November 2013

Greg is truly amazing! He promised to fix my laptop in one and a half days and he did exactly that. I must say he is an honest man who quite obviously knows what he is doing. Thanks a million Greg for you are a master of your craft. More...

M

M K.

23 October 2013

My boyfriend asked me to write this review awhile back, but I completely blanked and forgot about it until now. Greg fixed my boyfriend's computer several months ago after he dropped it and damaged the charging outlet. Greg was very honest and upfront and charged a reasonable fee for his service. We also figured out that he had fixed a sound problem my boyfriend had without charging us more after we took the laptop home and it miraculously started playing music again. We would, without hesitation, return to Greg again if any problems arise in the future. Thanks Greg! :) More...

A

Anika S.

23 October 2013

Greg is awesome! Breaks everything down for you... Super sweet guy. My 10year old Sony Vaio is my baby and I thought there was no more hope for it, Greg was able to bring it back to life.... Got it done waaaaay quicker than I expected. Thanks 5 Star!! More...

S

Shay F.

11 September 2013

I have my computer back thanks to this guy. I took it to best buy b/c I bought their warranty when I bought the computer, they guessed a few times over the course of about 6 months then the warranty ran out. So they told me I'd have to pay or get a new computer. I let it sit around for a year. Then, I found Greg online and after reading all of his positive reviews I called to set up an appointment. He took me right away.  He is such a knowledgeable and trustworthy person. Definitely take your computer here. It took him 5-10 minutes to figure out what best buy's geek squad couldn't figure out in 6 months! Thank you Greg.  It's such a relief to have my computer back. More...

M

Meghan P.

6 September 2013

Greg has saved my computers--and my business--at least four times over the last few years. He is always fair, always fast, always honest and accurate and affordable. A few times, he hasn't even charged me; he just fixed the machine in front of me and told me not to shake it around so much. I can't recommend him highly enough. More...

L

Luis S.

24 July 2013

My laptop had two problems: first, it overheated very quickly after turning it on. I couldn't play online videos without them crashing or just failing to load, and it was a hassle. Second, the screen was badly damaged, and I needed to get it replaced. I took it to Greg, who told me the screen for my particular kind of laptop was rather pricey, and he suggested I instead consider buying a new replacement for only slightly more than the new screen would have cost me. I chose to get the screen replaced anyway, so he made an effort to find the cheapest price possible.  He even said he would feel bad if I ended up spending so much money on a new computer screen. I could see that the bottom line wasn't all about the money for him, it was also about customer satisfaction. I left my laptop with him on Thursday, and the following Monday he called me and told me it was ready for pick-up. Surprisingly quick!I went to pick up my laptop, and he told me he found me a really nice new screen that was slightly less expensive than the one he originally gave me a price for. Now my computer works great! Everything looks beautiful on my laptop now, and the screen is pretty perfect. In addition, I'm pretty sure he fixed my overheating problem without charging me! He had mentioned that it was an "easy fix," but I assumed he was going to charge me more, and since I was on a budget, I decided not to address that problem. But my laptop works like a charm now. Feels brand new!This was my second time going to Greg, and I'll definitely be going back for my computer repair needs. He is honest, fair, and pretty much the bomb. More...

U

Uzi Z.

13 May 2013

Great and fast service. I had a friend replace a dead hard drive and the whole computer died. Greg prepared me for the worst which could have easily cost me over $200 which I was willing to pay. When I picked up Greg mentioned that he managed to fix the drive and my bill was $90. That's honesty. Hopefully I wont need repairs but if I will this is my place. Highly recommended. More...

W

Wilson K.

9 February 2013

Truly, as good as it gets. Use Greg! He's great! He had my computer running better than ever in the amount of time promised. No hidden fees, no extras. I went in expecting to replace parts, but Greg is honest, and let me know I didn't need to. Do it! More...

J

Jason C.

14 January 2013

Awesome guys who diagnosed my computer and saw it was an easy fix and didnt charge me. Very friendly and knowledgable.

A

Allan C.

28 December 2012

Another small problem with a portable external drive.  Greg as usual realized how to fix quickly.  His service is outstanding.  If you need repairs, this is the place to go. More...

K

Kelly D.

14 December 2012

I chose 5 Star based on the # of positive comments left for him. I've got to tell you Greg saved me a couple of grand fixing my PC. I was planning to go MAC and not look back but all I needed was a simple fan replacement. I took my laptop to Greg and watched him take it apart.  Watching him take layer after layer (tiny screw after tiny screw) off my PC was.....mind boggling. I didn't know there were so many layers. It was like a Soduko ® puzzle cubed. Very hard, meticulous and not something I could've done on my own. But let's cut the crap and get to what you really want to know. My laptop would cut off after running for 2 minutes. After typing in my password, it moved slowly and then it would cut off. So I was planning to go get another one but thank goodness for Yelp & Greg's expertise. He explained everything to me in non-computer savvy terms. I felt very comfortable paying the price. I got my laptop back in 2 days. No BS, and the delay was only because he was waiting for the part. After he got the part he immediately called me. Now remember I was going to get a $2000 MacPro but he rescued my "PC in Distress". This was about 2 months ago that he fixed it. I didn't want to jump the gun & leave a comment before knowing that my laptop was working properly. So my baby has been working great ever since. The bottom of my laptop no longer feels like it's on fire. It no longer cuts off after being turned on. So for those that have a PC that's a few years old and cuts off... it might just be the fan. But take it to Greg and LET HIM TAKE IT APART FOR YOU. DONT try to take it apart yourself. It's like 5 darn layers of "stuff" under that keyboard. Each layer has tiny screws and this and that and....I got a headache watching him and trying to keep track of every little piece. I don't know how he did it but "HE'S THE MAN"So there you have it.  $ave money, take it to Greg. Leave more feedback for him. Thank you Greg. More...

P

Paul D.

29 October 2012

I've used Greg for years; always a fair price, good work and a friendly helpful experience. This time he went above and beyond expectations. When I had a DVD software problem right after he'd some work on my new tower, I called him to ask if anything he'd done could have affected the drive. He hadn't -- but stayed on the phone for fifteen minutes to explain what might have happened, emailed me a registry-repair file and walked me through the installation. For nothing, except my embarrassed but incredibly sincere words of thanks. As long as there are actual PC things, Greg is THE GUY. More...

S

S. C.

29 September 2012

Honest assessment, great service, quick turnaround. Highly recommended.

J

Jenny A.

13 September 2012

I had a horrible experience with my computer 2 weeks ago. It had a black and blue screen and crashed. I immediately panicked and did some research. I found Greg and contacted him right away. They had told me to drop it off that day and he spent time fixing it. He had to replace a serious part and somehow he manged to get back all my files, info, pictures, mp3 files, etc. I was so grateful for his work and his family is extremely helpful too. His prices were more than fair. He is professional and knowledgeable. I felt like my computer was in good hands when I dropped it off and I was right. Thank you Greg. Everything has been running smooth now :) I appreciate your help. More...

T

The Murf M.

1 September 2012

I was at a loss for knowledge on why my computer wont work. Really I am stricken with a blank inability to figure it out. So I followed my fellow YELPERS and found a SAINT. I called him up, come on down I will take a look at it..  I only waited a short time whilst a young girl was getting some help. He ran a very short diagnostic on the computer. Did you check if the plug had come out? are you sure it was plugged into the monitor. I think so, cant imagine why not. Well he cleaned it. Gave it back to me would not take any dinero. I suggested may be its a Blond thing. God he was right. I plugged it in and inserted the connectors at the back and now I am dying my hair Thank you Gary. More...

M

Max G.

30 August 2012

The hinge on my laptop broke and needed to be fixed quickly.  I met with Greg on Tuesday afternoon, and on Wednesday afternoon the computer was fixed.  He charged a fair price and did good work.  On top of that, he's a nice guy.  What more could you ask for?I highly recommend 5 Star. More...

N

Noël P.

14 August 2012

Greg is very nice and thorough.  He is generous with his prices and very professional.  He's very knowledgable.  He made my broken computer as good as new after replacing parts for me.  I'd reccomend Greg-5 Star Computer.  I was skeptical, but went out on a whim b/c of these great reviews...Well, here's another great review! More...

S

Sarah H.

24 July 2012

I laptop screen was loose and was looking to save it before things got worse. I called around to get  estimates and Greg told me $20 if it was only loose.  I wasn't too keen on going to a residence but with so many great reviews here I was willing to head down there with my boyfriend just in case. They were very professional and friendly, best customer service you could ever ask for. He was very careful when taking it apart (I couldn't help but cringe though) and told me it was broken. It was $50, which was more than I could afford but with his experience I felt like I was more paying for ease at mind. I went around 4 pm and he told me it could take a day or two because he had to make a trip to the hardware store yet early the next day I got a call it was fixed. He even cleaned my terribly dirty screen! I couldn't of asked for better service. I hope I'll never need to come back but if something does break, I know I'll be going to him. More...

B

Brian K.

21 July 2012

It was only a matter of time when my partner's laptop was going to crash.  And it did!  I came back to Greg on Tues.  I got it back on Sat.  And once again, an excellent job.  Can't write too much about this one.  Second visit.... excellent service once again.Thank you, Greg! More...

R

Rick H.

4 July 2012

Competent, friendly, and didn't even charge me for his services. I would go to him for any problem with a PC.

A

Adrienne K.

1 July 2012

Go here!  Seriously, he went on ebay to find the specific parts I ended up needing because he didn't want me to pay the high prices to get them straight from Dell.  He cleaned out my dirty laptop's insides, replaced a missing screw, and then sent me on my way without charging me.  Now, he didn't have to do any real work on my pc (ordering the parts would solve my problem), but he spent close to an hour looking for inexpensive replacement parts online for me and let me buy them from his pc right on the spot.  I would have wanted some cash for my time!  I also went to him a few years ago when my still under-warranty hard drive crashed and Dell wouldn't recover my lost data.  He got everything back for WAY cheaper than Dell wanted to charge me.  Such peace of mind.  I'm a computer moron and would be the easiest person to con into paying for something I didn't actually need.  But I trust Greg completely and know he's going to be totally honest with me.Bottom line:  Don't buy a Dell.  Go to Greg if you do! More...

L

Laurie L.

25 June 2012

Well, I was a little worried about going to a residence to get my computer fixed but Greg had such wonderful reviews and he was close to me so I grabbed my boyfriend and decided to head over.  His lovely wife greeted us at the door and directed us around back to Greg's shop.  I explained the problem with my HP Laptop.  Both Greg and I knew there was a problem with the DC Jack but we weren't sure why my computer kept draining batteries so quickly and wouldn't always turn on.  He offered to run a test to check the hardware at no cost.  It was a Saturday so he said he'd get back to me asap.  I wasn't in a hurry.  He called me on Monday to let me know that the charging circuit was broken and it was a problem with the motherboard.  It was quite possible that my laptop was a lemon to begin with since this had been happening from the beginning and I'd gone through three batteries.  Greg said he could fix it but honestly it would cost as much if not more than buying a brand new laptop.  So I picked it up and thanked him for taking so much time and being honest and not charging me.  I offered to tip him for his time but he wouldn't take it.  I hope to never have more computer problems again but if I do, I know exactly where I'll be taking it to get fixed. Once I buy a new one of course.Note - Greg does not fix Mac computers.  I believe he prefers cash and possibly only takes cash for certain jobs.  Check out his website first before calling.Hope this helps those in need of computer repairs because I hate dealing with electronics.P.S. the only reason I did not give 5 Star Computer Service  5 stars is because I did not actually get my computer fixed.  The level of service, convenience and care is def 5 stars but as for quality of work, well I still have no clue. More...

L

Lil M.

19 March 2012

I broke the clips on my RAM slots trying to upgrade my laptop memory. Greg made a repair so I didn't have to get a new motherboard. He gets 5 stars all around:- speedy response to my inquiry,- easy to understand, accurate answers to my questions,- very fair labor costs - easy to find with great parking,I highly recommend him. Thanks, Greg! More...

S

Steve B.

24 February 2012

I got some excellent service from Greg today. It was fast, friendly, professional and because it ended up being a very minor repair, it was on the house. Wow, that was nice. I even offered to pay him and he said, "no". So, I was very happy about that and found out about him through a friend. More...

S

Samantha G.

20 February 2012

I am so happy I found Greg. I do most of my own computer repairs. However, recently I when I tried to replace my DC Jack, I found my polarity still was not working. I couldn't figure it out. I thought maybe because I tried a mod my solder job was bad? So, I cleaned up my "bad solder" and put my computer back together. Decided I may need a pro on this one.I called around to shop after shop, on the westside. A number of shops refused to touch my lap top since, I opened it up myself. Which I have done many times before. I replaced my own hard drive, my previous DC jack, and disk drive. However, many stated they would charge me double for trying to fix my mess. Even after I said, there isn't much mess. I just can't figure out why I am not getting polarity? I finally found a shop, who recommended Greg. Said, he was an expert on DC Jacks and soldering issues. Called Greg. Told me I could bring the computer down, without much delay at all. I was going to the valley anyways later in the week and I planned on dropping my computer off with him. I go there and we talked about what was going on. First thing, he does is check what I didn't think to check, the battery! I didn't even think about it! I had already cut the DC Jack planning to mod it. Since, this was my third one I had replaced. He talked me out of it. Explained the factory DC Jack is actually better then my mod idea. Which I thought was clever. He said, my lap top already came with one of the best DC jacks out there. Since, I was busy and already there, I just had Greg replace the DC Jack. He also, looked into my battery. I was planning on buying a new one, after we discovered there was no polarity in it.A couple hours later, I receive a call from Greg. He explains he fixed my DC jack and my battery. They battery was a complete surprise. I was curious what he did. Because I've had batteries in the past go bad on me. I didn't know they could really be fixed. He explained there was just a slip in the cord and he soldered it back. That was the real polarity issue. I was shocked. He surprised me twice! I went to pick up my lap top and he also, cleaned it up. My lap top was filthy from traveling around the globe with me. My computer has spent a lot of time in the dusty deserts of the USA & Mexico, and the wilderness of Canada. He kindly removed the sap, dirt, and grim from the wilderness as apart of the service. Something, I didn't expect. He is a pro and one of the very best. Not only is he good at what he does, but he was a very understanding and pleasant person. His wife is also, just as polite and charming as he is. Both wonderful people. I will be sending everyone Greg's way. Too things hard to find A) a good car repair person and b) an excellent computer repair person. When you find either, you keep them!Greg really proved there are professional computer repair people out there. After contacting a number from yelp. I found he was a rare breed. Many never answered their phones or even returned my messages. A few that were very nice didn't do the kind of service I needed. The remaining were rather rude and came off as very unprofessional. Talked down to me because I did the majority of my own repair work. One even sneered the word hobbyist on the phone and told me, he wasn't my teacher and wasn't going to have a student over his shoulder. When I asked a number of questions about the repair over the phone. Greg, seemed to encourage my learning about computer repair and gladly explained what I did wrong. Which is the professional way to be.  Greg didn't seem to mind answering my questions. I am the kind of person who liked to learn where I went wrong. I thank Greg for everything he did to help get things back to normal. He also, taught me a few things, I will know for next time too. More...

B

Boj o.

31 January 2012

My pc was fixed in not time. Thanks to Greg for his expertise of diagnosing and notifying me with the problem asap with great price (parts and labor) to boot. I have dealt with few computer repair shops and getting calls from them on how much the cost would be after the initial diagnosis usually give me the chills; hoping for a low estimate. With Greg, his accommodation and customer service was second to none. As he announced the estimate, I was in surprised that the estimate was lower than I expected compared to other repair shops. So two thumbs up for this guys and business. Highly recommended!!! More...

S

Scott B.

22 January 2012

This guy is the best, had to go to him 3 times in the last 4 yrs and he always does the repair at a fair price and always on time. Been to other places where the ripped you off. At least here you will not be ripped off. Honest cat... More...

J

Jaime E.

12 December 2011

+1 for this great guyI broke the connector on my hard drive, which held precious data.  Greg SOLDERED a new connector onto the drive for a very reasonable price, and I was able to save all my data.My new tower just got destroyed by TSA so I'll be seeing Greg ASAP to see what can be salvaged.  A rare gem. More...

G

G.C. W.

30 October 2011

I can't recommend Greg enough.    He's not just a great, knowledgeable, honest computer guy.  But he's also generous with his time and expertise.  After fixing my computer, he went beyond the call and helped me find and load important programs to keep my computer running smoothly.   He does exactly what he says he'll do and always gives more, much more.   I second all the things other customers have written about him. More...

R

Rachel W.

19 August 2011

Found 5 Star on yelp, called up, got appointment same day. Expected to drop off and wait for a phone call, instead had amazingly quick service right then and there. For $50 my laptop was up and running perfectly for the first time in months! Greg is straight forward, honest and a very good guy. Recommend highly!!! More...

P

Patrick C.

8 August 2011

Greg is a modern day wizard. He saved my 4.5 year old laptop twice already. Once, the software crashed due to viruses (I was downloading too much junk), and the second time the main fan croaked and caused some of the hardware to overheat. With the latter issue, he replaced a broken sensor with one from a spare and defunct laptop he had left over. He didn't even charge me for that part. I was only billed for labor. I don't know enough people with broken laptops. If only I knew more I could send them all to Greg. He is awesome. More...

A

Alexis C.

22 July 2011

{{first meeting}} after reading nothing more but good reviews about Greg, i HAD to take my HP to him... i take online classes and i was in desperate need to get my lap top fixed asap, Grgy took no more than 15 minutes to point out the problem and told me he wouldn't fix my computer because he would have to charge me too much {motherboard} to repair it and there's no guarantee it will be brand new for long after the repair, he didn't charge me anything and suggested i buy a new lap top and even hopped on the computer to show me what to look for in a lap to {speed, memory, etc. ;  im computer  illiterate sadly}. i was shocked at how nice, patient, and honest he was, there arent many honest business people out there. {{second meeting}} 3 weeks later i took my new lap top to him to have him transfer all my old files onto my new computer (for 50$: i thought was a decent price, most places i called wanted to charge me 90$ +  ) Greg didn't just transfer EVERY little thing i need but he also educated me on proper filing so i can save more more more, lol and told me to call him if i had any trouble finding anything....soo the point is PEOPLE, he is a very honest man who knows what he is doing.... he will forever be my computer saver from now on :) More...

K

Karen C.

20 July 2011

This guy has saved both of my computers.  The first time I got the blue screen of death with my desktop.  Greg took 10 minutes to diagnose the problem and 48 hours to fix.  He was amazing.  The second time I spilled coke all over my labtop in Africa.  I cleaned it off the best I could and tried to keep it dry.  I thought it was toast!!  I brought it over to Greg and he cleaned it and told me all I needed was a new keyboard.  He only charged me $75 which was a steal.  I will never go to anyone but him for computer repairs.  He is fast, amazing and very personable.  A true hidden gem!! More...

R

Robert B.

25 May 2011

Great experience with 5 Start Computer service.Fixed my I7 system that another service company shorted outthe power supply and wrecked the motherboard pins. Greg found the broken fan wire that had shorted the Power supply immediately. Greg also built one of the fastest and latest water cooled I7 2600k systems out there for video transcoding.It's so fast. 5 Star computer service is the best! Thanks! More...

I

I H.

5 May 2011

I waited a while to write the review for this company.  It is a great service and Greg is knowledgeable and dedicated to his work.  My HP laptop has been slow and sometimes frozen.  I also had problems of printing documents in pdf version.  However, I am cautious and choosy in who is going to do the repairs this time since I have bad experiences with other PC repair person previously.I had my laptop serviced by a guy named Terry and claimed himself as an UCLA computer graduate.  Instead of cleaning my laptop, he went ahead without my permission to install another Window in my PC.  I did not know he installed a Chinese version till later time.  Ever since my laptop had many issues.  I had to have my friend erase what he had installed and then found the original to install again in my PC.  The process took days.  I was horrified by this experience, therefore I become vigilant in finding out a reliable and competent PC repair person.My experience with Greg is great.  He explained to me first and then he took time to thoroughly cleaned my laptop since I had virus infection.He then helped me with the nagging print issue.  My laptop now got a new life and I am able to print pdf with ease.  I am very grateful to his service.Though initially I think his price is a bit steep.  But at the end, it is worthy.5 stars service knows the PC and does a honest and good job.  The previous scary PC Terry was cheaper but did lots of damages to my laptop as well as my emotion.   It was more costly with the cheap and irresponsible one and there was mental agony.  So do not let the cheap guys fool you, check it out.  I have been there, I have paid tremendous price for my lesson.  At the end, paying a bit more and have peace in my heart and a reliable laptop proved to be much better investment. More...

M

maria r.

15 March 2011

I don't normally write reviews, but I was blown away with Greg.  Everything I read about his company and more importantly his character is true.  It so refreshing to find geniune people in this world. Who do not take advantage of others.  I work 60 hours a week and go to school full time...  I'm in the middle of review week for finals and all of a sudden I find that my laptop will not charge...  Being in school, I'm financially strapped, so I made a few phone calls yesterday...It turns out that my computer is a year old and out of warranty...  So the Geek Squad said it would cost 162.00 for them just to look at it.  I called a friend who works for HP who told me to throw the computer away, it wasn't worth fixing.  Another person told me it could be the mother board and to hurry up cause he had another call waiting...Then, I found 5 Star Computer Service... His wife answered the phone.. so charming.. I explained my situation and she told me he would be at the shop at 6pm... "Just stop by"..I was stuck at work and gave them a call to let them know I was running late, Greg said, Don't worry just get here before 8PM.  Greg and his wife are such geniune people, I feel blessed having encountered them and I'm a customer for life.  He basically looked at my laptop and checked out my charger... It turns out it was the charger.  He looked for a test charger from his inventory and sure enough it registered with the computer.  I was so relieved.. He could have taken me for a lot of money.  He said, IT WAS NO CHARGE.  CAN YOU BELIEVE THIS.  And, there's more, I explained that I didn't have any money til payday this Friday and was wondering if I could borrow the test charger 'til then.   I needed to study for my finals.  HE NOT ONLY DIDN"T CHARGE ME.  HE LET ME BORROW THE CHARGER.    I just can't say enough about them.  You don't experience this everyday.  I am so thankful.  SO, IF YOU HAVE A COMPUTER PROBLEM, TAKE YOUR BUSINESS TO GREG! More...

A

Amy A.

25 January 2011

My sister recommended Greg at 5 Star Computer Service.  To be honest, I was a bit hesitant because I have had so many problems in the past.  She finally convinced me to take my computer to him.  I had some really weird issues going on and talked to lots of different people about it and no one could figure out the problem.  GREG DID!!!!  Not only is he extremely good at what he does, but he is a really great guy.  He also explains things in a way that you can understand.  He doesn't seem to be in just for the money.  He really cares about you and doing a great job.  Greg is my new best friend and of course, my new computer guy, FOREVER!!!!  Love him. :)Laura A.Los Angeles More...

K

katphishy w.

23 January 2011

Definitely recommend.  All the positive reviews and comments are true.  Greg is wonderful, friendly and professional.  I'm a little wary of handing off my precious laptop to a stranger on yelp, but once I met Greg, I can tell he knows his stuff and is definitely trustworthy.  Before finding 5 Star on yelp, I was considering going to Geek Sqad, but thank goodness for reviews.  Geek Sqad is a death trap.  5 Star is a sure bet.   =)  I had virus/spyware issues, and now it's thoroughly cleaned up.  Happy customer. More...

D

David S.

18 January 2011

I had an excellent experience with Five Star Computer Service. The work is done by the owner, Greg, and he obviously cares about his customers and understands that the success of his business comes from customer service.  In my case, it turned out that the problem with my desktop was relatively minor, but he explained in advance what might be wrong, and that he wouldn't recommend service that wouldn't make sense economically (even though it might be to his advantage). I had another laptop computer I asked him about, that had already been diagnosed with a serious motherboard failure, and he warned me right off the bat that it wouldn't be worth it to try to fix it, which I appreciated. Didn't encourage me to waste time and money when it would make more sense to just buy a new one. Quick turnaround, very reasonable rates, obviously knows his stuff and has the skills, and solved my problem quickly and efficiently. VERY HIGHLY recommended. More...

S

Steven P.

18 December 2010

Again, I went back to Greg and again he fixed my PC faster than I could imagine, and at a price 1/2 what I expected.This place is amazing.  I can't rave enough.  Why can't everyone be like this More...

N

N. M.

12 October 2010

5 Star Computer Service is aptly named! After shelling out $80 to HP to simply tell me if my desktop's hard drive was salvageable or not, I took it to Greg to see if he could save my files. He worked quickly and knowledgeably, taking the utmost care to retrieve them for me. My hard drive contained not only my doctoral dissertation, but all my wedding photos! I can not tell you how happy I was to have someone as skilled as Greg working to save them. In less than an hour, and for far less money than HP wanted to charge me, I headed home with all my files saved onto a new external hard drive. Thank God I found Greg on Yelp! More...

A

A L.

2 September 2010

Greg is very honest and good.I highly recommend his company.Thanks for fixing my laptop !

M

Michelle B.

15 July 2010

Top notch customer service, quality of work, and convenience. Greg is a pro, and does business the right way and takes pride in his work.

O

Olivia R.

13 July 2010

Another satisfied customer.After weeks of making strange sounds, my laptop finally died on me. Enter Greg, who is both honest and highly capable. He  took my computer apart in front of me and literally showed me the problem with my hard drive. He translated techno jargon into terms I could understand and advised me on how to prevent future damage to my system. After getting my laptop home, there was a new sound which turned out to be the fan. I took it back to Greg, who replaced the fan and ran an extensive system check to make sure everything was a-okay all without charging additional labor fees.In an increasingly impersonal retail world, it is refreshing to receive quality customer service matched with real results.I would recommend 5 Star Computer Services to anyone and will not hesitate to return should I experience any computer problems in the future. More...

H

Hahnmade H.

10 July 2010

if you are going to read one review from me, let THIS be it. this place - greg - gets 5 STARS! my laptop had multiple viruses including a trojan so i drove around town before i found this place. do not waste your time JUST COME, no, CALL FIRST for an appointment (best time to reach greg is between 6-8:30pm), then COME. here is my drama on wed: (first) i went to staples and they quoted $129 but do not guarantee 100%.  [ what kind of jack ass would spend 129 bucks for a service that doesn't even gurantee?!](second) then i went to best buy, geek squad and they did guarantee 100% but it was $199.99. [whu-at?! are you kidding me?!!] (third) even a friend recommended this guy who fixes on the side, he quotes $100 a flat fee, but not sure if he can fix it and if he can't, would refer me to another guy who can.  [who has that kind of time ](conclusion) dang, so regretting that i didn't make friends with any nerdy IT guys in my life.. then friends suggested yelp, this place popped up first. after reading the 5 star reviews, i called expected to get a voice-mail, but greg himself answered. i seriously heard angels sing. hal-lelujahhhh.greg's family was super duper friendly and greg himself spent extra time with me explaining what i ought to do to prevent it going forward. BOTTOM LINE: he fixed everything (and downloaded/updated a bunch of free anti-viruses) for a flat fee of $105 within 2-3 days. NOTABLE MENTION: i wanted to ask his family - would you consider adopting a full grown korean girl?  please More...

J

Jim O.

19 June 2010

My PC's power went out and we freaked!  Greg at 5 Star was willing to see me within a few minutes.  Turns out the power source was fried and needed to be replaced.  I was in and out within a half hour and his price for the part and labor was SUPER reasonable.  No wonder why this guy is booked up a lot.  Really knowledgeable, well stocked items and will not rip you off!  He's my new go to guy and who I recommend to anyone else in the area. More...

J

Jeannette S.

2 June 2010

I found Greg at 5 Star Computer Service on YELP and have to echo what everyone else says.  Greg fixed my computer for about 1/4 of the price than they quoted me at other places.  At other places they told me it might be "several weeks" before they could get my computer back to me too.My computer was repaired and returned to me in under 48 hours AND he had to order a part.  His shop is insanely organized and he's probably the only honest computer guy I've ever met.  He's friendly and nice and his wife was cooking some desserts when I stopped by that smelled amazing.  All-around 5 star PLUSPLUSPLUS experience. More...

J

Joshua H.

1 June 2010

5 Star offers quick, inexpensive and reliable computer repair. I took our laptop there and received excellent customer service. I was in and out in 25 min.

M

Mal H.

20 May 2010

Honest computer guy?  Is there such a thing?  There is at 5 Star Computer Service.  And not only is Greg honest, he's professional, reasonable, fast, and really good at what he does.  Oh, and he's a super nice guy which doesn't hurt. And one more thing that I think speaks volumes, this review was not solicited.  He doesn't need to ask people for  reviews.  His service speaks for itself.  If I could give this place 10 stars, I would.I'm thrilled my fellow yelpers led me to Greg!  Thanks, guys. More...

E

Elizabeth L.

23 April 2010

Yelp comes through again!Greg at 5 Star Computer Service is the most professional computer "Doctor " around. Super fast diagnosis. Straight forward communication. Honest practice plus reasonable prices!My crashed c-drive was replaced & back on my desk with in 48 hours.Amazing job.Greg rocks! More...

J

Jamila I.

7 March 2010

I brought my computer in to Greg a few weeks ago to have a fire wire port installed into my PC. He was fantastic! He opened it up, cleaned out the shameful 5 years worth of dust, installed the port and did some magic that increased my PC's memory. He was fast, friendly and efficient - getting the work work done well under 1/2 an hour. He also honored the price he quoted me in a prior e-mail, even thought I know he went above and beyond his calling on that one. I will definitely be going back to him for all my PC needs. What a Godsend! More...

H

Howard C.

27 February 2010

I found 5 Star on Yelp and have to agree with the other reviews. Greg is just great! Supremely competent, always willing to go the extra mile for you, completely reliable and generous with his time for very reasonable fees. I can't recommend him highly enough. More...

P

Paul H.

21 February 2010

Greg is amazing! Incredibly helpful, polite, honest, and friendly. I can't recommend him enough!.He spent a ton of time on my issue, was up front about the charges (which are INCREDIBLY fair), and then took plenty of time explaining to me everything that was happening with my ill feeling computer.5 out of 5! (Wish I could give more.) More...

C

Chris Y.

19 February 2010

This really is 5 star service! Greg has his shop in the back of his house in the North Hollywood area. No bells and whistles. Just really good and fast service. I  called at 9 am, Greg told me to come right over, and I was in and out in 30 minutes. It would probably taken even less time had we not been chatting away about the neighborhood and the real estate market. (my fault)..I found Greg right here on Yelp and the reviews speak for themselves, and I agree wholeheartedly.Greg's a straight-forward, no-nonsense kind of guy who charged me $25 to reload my OS.  Very reasonable. If I ever need PC help again,  will definitely not look elsewhere. Greg's da man! More...

S

Sarah C.

2 February 2010

Honest PC Repairfriendly/professional service, quick repair, knowledgeable, informative, great value.  Tech Greg puts you at ease and your pc in good hands.*after an unlucky week of fever/flu, first week at new job, college portfolio deadline, bull sh-t parking ticket, and barely scraping by to make rent this month.. all without the aid of internet due to virus invasion ..I felt pretty defeated.  My laptop and spirits were revived by 5 Star Computer Service.  It's good to know there are honest businesses run by real people. More...

B

Brandon S.

31 January 2010

Greg is an awesome tech! He knows laptops inside and out and has many tricks up his sleeve to diagnose problems for you. He didn't charge us for diagnosing our laptop. Very Honest, and a great person. We will be definitely coming back for our laptop lcd repair (R&R broken LCD). Greg knows his stuff and I build computers for a living.I live in Hollywood, and I passed by many computer shops to get to his lab. He's worth the drive from anywhere. His prices are great and you will feel at ease with Greg.Note: Call him for the address! Very nice place with very comfortable outdoor sitting area. More...

J

John C.

31 January 2010

As a result of the favorable yelp reviews, I chose to call Greg at 5 Star Computer Service to diagnose my  HP Pavilion Laptop. I left him a voice mail just prior to business hours and he returned my call within 30 minutes.Greg was able to start work on my laptop upon my arrival. In about  15 minutes he was able to confirm that my computer was ready for the junk yard. For a reasonable fee, he encased the hard drive from my broken computer, in order to save and store the data . After double checking to make sure the data would be retrievable, he taught me how to transfer the data from the hard drive to my next computer. Greg suggested that I call him, so he may help me through the process, when I'm ready.Greg is professional, friendly, and easy to work with. I would recommend you call him if you think you are in need of a repair. More...

S

Singa Y.

29 January 2010

Well I went to Greg based on his stellar Yelp ratings. I'm just here to echo the sentiment of others and also give my own 5 star rating.  I've had dodgy luck with computer tech support in the past, but Greg is the real deal - honest and gives you the straight story.  He even threw in some extras.  My computer is running better than ever!  Thanks again, Greg! More...

B

Brian F.

3 October 2009

Perfect business name for 5 Star Computer Service.  I needed my screen on my laptop replaced.  Greg said it would take a few days which I was ok with.  He called me the next day to tell me he found a used screen in the back that was in great condition and he could replace it and have it to me that day.  Fixed in less than 24 hours and saved me $100 using the used screen.  I've used two other computer services places in the past but for now on 5 Star will get my business More...

D

Dan R.

9 September 2009

I needed to get data and documents from an ancient scsi drive. Greg had it copied onto a dvd for me within 40 minutes. His manner and workshop were clean and efficient.

S

Susan S.

19 May 2009

I learned about 5 Star Computer Service on Yelp.  I was not disappointed. My boss' laptop screen was damaged and needed to be replaced.  It was only $70 and was repaired in a few hours.  He even called when the repair was done.  Great service.  I do a lot of computer repairs myself, but should  I need more complex repairs, I will definitely go back again. More...

S

Stephen G.

11 May 2009

I had a problem, a computer problem, a BIG computer problem.  A software I was using scrambled my hard drive so that my computer couldn't boot up and I thought I may have lost everything.  I was just on the verge of tears when a friend suggested I take my computer to 5 Star to have Greg take a look at it.    I'm glad I did.Greg diagnosed the problem, copied my drive to a back-up drive, installed a new bigger drive as my C drive and reinstalled all of my operating and essential softwares.  I had been considering getting a new computer, as mine had become sluggish, but with Greg's repair, he not only took care of the problem I was having but gave me back a computer that was much faster!I hope I never have the nightmare of thinking I've lost my hard drive again but if I do, I will certainly be going back to 5 Star Computer. More...

J

Justin T.

9 May 2009

Yep, there's a reason that '5 Star Computer' has 5 stars on Yelp... I went to Greg for laptop repair because of the raving Yelp reviews. I was NOT disappointed. Greg is super friendly, very knowledgeable and works quickly to fix your issues. The only reason I didn't get my laptop back in a couple days was because I couldn't pick it up - not because he didn't fix it in record time. :) Seriously, this is good time & money spent. If you need any kind of computer repair, Desktop or Laptop, take it to 5 Star Computer Service. If you don't believe me, let me tell you that I am actually writing this review on my newly fixed laptop (which is working at lightning speed thanks to Greg)!Your friend on Yelp - Justin THe also gave me a missing keyboard key for cheap... better than buying a new keyboard for sixty bucks... More...

S

Sara A.

27 April 2009

My computer crashed on me for the fifth and final time. After panicking for a few minutes I decided that I would research a computer repair service and take my computer in to transfer all my data off of it. I saw this business on Yelp and because of the positive reviews I decided to give this place a chance. I'm so glad I did! I found out I could get a custom computer which is what I've wanted for years now. Why pay all that money for a feature I do not need? I took my computer in on Friday and picked out what kind of computer I wanted. Greg had the computer for me the very next day. He transferred all my data and installed a few programs that I wanted for free. He also threw in a mouse and keyboard and gave me a discount. Greg was very friendly and professional. He didn't talk down to me and he didn't make me feel like an idiot, something I can't say for the Geek Squad! I would go back to Greg for my computer service and I highly recommend him. Thank you Greg! More...

Z

Zack H.

10 March 2009

I didn't think a computer repair shop could get so many 5 star ratings, so when my computer crashed a few days ago, I decided to see if all the reviews were correct. 5 stars doesn't do this place enough justice!  Most importantly, Greg went over everything with me when I first brought my computer in. I knew the minimum I would be spending, what he would be doing, and how it might be more expensive. Not only did it come out to exactly the orginal, minimum cost he told me up front, but he fixed and did way more than what he agreed!  He continually called me each day to update me on what he was doing next and if I wanted him to do more. He also added the best anti-virus software out to my computer (for a small fee). All in all, I would definitely go back and I recommend this place to anyone! More...

J

Jason S.

23 February 2009

External Hard Drive crashed.  Found Greg on Yelp.  Charged me only $75 to get my essential data off the bad drive.  Talked me thru everything.  He's the complete opposite of the IT guy played by Jimmy Fallon on SNL.  Highly recommended. More...

J

Jerry L.

17 February 2009

Greg is great.  Very straight forward and gives a thorough explanation of what to expect and also what he's done to fix the situation.His prices seem to be fair as well.  He doesn't press you to buy his stuff and gives you options if you want to buy components elsewhere.  (For me, I'd like to make sure he stays in business - much better for me to have a viable option if my computer ever goes down again.)I drove 30 minutes based on the reviews here and wasn't disappointed.  Just wished he had a shop closer to me. More...

S

Sharad R.

26 December 2008

I went here based on Yelp reviews.I needed a power button for my PC cause the old onewas broken, based on my troubleshooting.The motherboard was good and the power supply fine.But there is no way you can buy a power switch, you have to buya case, which is like 50 bucks+.The only alternative was to salvage one from an old box.I went here and Greg gave me a switch, only for 5 bucks!.Not only that, when I came home and ran into issues, he guided me through thesteps to troubleshoot,and lo and behold I got it running.This was truly those techie to techie moments. He could have just as easily askedme to bring the box over and charged me anything to look it over.Gret work ethic I say!! More...

R

Robert S.

9 December 2008

I had my laptop repaired today and my experience was consistent with other favorable reviews here. I had previously called about what I needed done and the price and amount of time quoted (a couple of hours) were both met as promised. My laptop is finally working normal again. More...

L

Lance W.

10 November 2008

The 15 previous postings say it all. Five Star is reliable, responsive, and reasonable.  It is the place where computer experts go when they can't fix their own computers.  Greg is the "Yoda" of computer repair and service. More...

K

Kaiday J.

10 October 2008

This place is legit!I went to 5Star after reading all the good reviews here. It was a Friday when I went to pick my computer up from the shop and it was just before closing, I needed my computer that day. Greg stayed an hour after closing on a Friday evening to finish fixing my PC. Even before closing he had a rush of customers all waiting for their PCs to be fixed and Greg was able to multi-task like a champ. At no time did Greg make me feel like I was inconveniencing him when he easily could have.I was very appreciative and to top things off, Greg didn't charge me extra for his work, in a situation where I think he had every right to.I'll definitely seek him out again in the future and refer him to my friends if they need a straight-shooting PC pro. More...

J

Jeff G.

2 September 2008

In world where ediocrity rules, and where professionals too often seem pathologically incapable of going above and beyond low-normative average in the service of their clients, this computer shop is a revelation.  Greg does everything right.  I brought him my Averatec laptop that had a power-charging issue.  Not only was he in touch with me by phone every couple of hours to tell me where he was in the process, he methodically went through all the possibilities for the failure, instead of going right to the most profitable-for-him decision.  (If he did, I would have paid it and known, right?)Five stars?  Ten stars?  Give this man a galaxy and name it Five-Star. More...

J

John K.

25 August 2008

I have to agree with the poster who suggested giving more stars.  Greg and his business are a definite 10 out of 10!I had a problem with my motherboard last week and had purchased a replacement on the net.  I was still hanging onto my old AGP board and couldn't get the new one to boot up properly.  I brought it into Greg who did the most extensive diagnostic testing I've seen.   Not content with just a surface fix and letting me find out it didn't work when I got home, Greg ran 24 hour bench tests on it to get to the bottom of the problems.  It was found that the board was bad and those boards are tough to find replacements for.  I needed my computer now and I just had Greg build me a new one, which he did quickly and at a very competitive price.  I get the board home and start loading stuff onto it and contract a virus!!  I take it back to Greg (who had the foresight to create a restore disk) and he put everything back to the way it was at no charge.On top of everything, he is personable, knowledgeable and one of the most trustworthy  people I've had the pleasure of dealing with.  He took what was a nightmare week of computer issues and made it much better.  I can't imagine going to anyone else ever again. More...

B

Bobby B.

25 August 2008

I wish I could give 20 stars to Greg.  He is truly the best!  I used to live right around the corner from 5 Star Computer Service, and had trouble with my desktop.  I took it into Greg, and not only did he fix it in a timely, affordable manner, he talked to me about the problems and explained ways to avoid it next time.  Since my wife and I have moved we still come to Greg for all of our computer needs.  He is the most professional, friendly, informative, knowledgeable customer service guy in all the land.  There's no one better! More...

P

Pinball M.

21 August 2008

Actually if I could give 7 or 8 star to this business I will do it.Greg the owner is mastering the place as I never seen that often anywhere in the world.... He take time to listen you, explain you everything about your issues and the way he will proceed to repair your machine, his whole behaviors and communication inspire trust and respect.  His lab is extremely clean and perfectly arranged, everything is under his control and you can feel it.Greg repaired one of my laptop crossing 5 or 6 different diagnose tools, he analyzed all the components, detected the roots of the problem, cloned my data's and re-installed everything perfectly onto a new hard drive... all in 2 days for a very reasonable price.He gave me back the trust in computer repair that I lost completely in other places... Greg can also provide you advices to build the machine of your dream and assemble it .Now I have other things to repair with few other devices and without hesitation I will do it with Greg and 5 Star Computer Service... NO ! 8 Star Computer ServiceYeah ! Fifteen Star Computer Service !A place I vividly recommend....Thanks again Greg ;) More...

M

Michelle R.

26 July 2008

Greg is the BEST! i had an 'accident' with my Sony Vaio laptop. couldn't get it to turn on. i was afraid the logic board had died. i had 'accidental damage' coverage, so i'd be able to send to Sony for repair. but Sony won't retrieve data from your hard drive. thank GOD for Greg.i brought him the laptop + an external hard drive. he was able to retrieve all of our data in less than an hour. i'd recommend 5 Star to anyone with a PC (my only complaint? he doesn't work on MACS). great service, very professional + knowledgeable, and super friendly. More...

J

Juan Carlos M.

23 July 2008

I wanted to have my processor upgraded but I haven't had to deal with hardware issues for a while so I'm forced to call and admit I don't know what kind of chipset I have or motherboard expansion who's'it-what's'it "but can you fix it?"  Normally, this means the tech is going to either throw jargon and intimidate your lack of knowledge so you withdraw or agree to whatever fees they throw at you. Instead, based on the Yelp reviews, I called 5 Star and said I wanted a dual-core upgrade but couldn't answer technical questions about my computer. They took my model number and THEY RESEARCHED my computer FOR ME then called me back and educated me about the options I had.  No lugging my computer across town so they can take a look at it . Who does this? Cool people? Yes, cool people do this. More...

M

Maxx K.

24 June 2008

I took my computer to Greg after reading the other reviews here and I am so glad I did.  The fan on the mother board had stopped & I came close to frying out the whole computer.  After determining that the "friend" who built my computer had about as much computer knowledge as someone who "stayed in a Holiday Inn Express" Greg saved the day and rebuilt my computer.  My wife than brought in her lap-top and Greg took care of that also.  I found him smart, laid back, and personable.  He took care of us without the "extras" and I felt it was a great experience & value.             Maxx Kanzler More...

D

DJ Lee D.

4 June 2008

I also fought traffic from the West Side to Sherman Oaks based on what other Yelpers had to say about Greg.He was honest, fast, efficent and didn't sell me any repairs I didn't need.Doesn't matter where you live...It's worth the drive to know you are being treated well and not getting screwed like so many other computer repair joints in this town! More...

M

Marco C.

19 April 2008

I brought my laptop here based on the recommendations from yelp.  My hard drive crashed and I brought it here hoping to recover all my personal and work files.  5 Star was very up front with the service charges (they were listed on the wall).  Other places I checked out charged by the hour and did not have fixed rate pricing to fix my laptop.  Gary also did not charge me a diagnostic fee to see what was wrong with my hard drive.    He even stayed after hours, so I can pick up my computer before he left for vacation the next day.I recommend 5 Star to anyone looking for good, responsive service from an honest, hard working computer technician. More...

J

Jason L.

20 January 2008

Five Star Computer Service has truly outstanding customer service with reasonable pricing.  Greg, the proprietor, has both hnoesty and integrity and will not try to upsell you like Geek Squad.  I have two laptops that I have had bad luck with.  the first Dell Inspiron 5100 (not 5150) that is currently the subject of class action civil litigation due to a heat sink issue.  After my Dell died, I bought a Compaq R3000 from Best Buy with a Platinum Performance Service Plan ($499.00) well I have had the worst luck with the computer and brought my Delll laptop to Greg after somehow the offshore telephone rep. included my computer in the Inspiron 5150 settlement and replaced the heat sink and other parts.  I attempted to install the drivers and then use Second Life and my computer went dark.  I hate driving but because of Yelp members positive reviews, I went to the valley and I am thankful that I did as Greg fixed all of the issues with my computer software, viruses and did a data backup/transfer for abput $140.00 and so the Dell is as good as new (although it is now 5 years old).  Greg checked with me before he did the work and was really easy to work with.  He seems to me a master computer technician and frankly I would rather give my business to a small business owner than to a large company like Best Buy/Geek Squad that is layered in red tape and does not care about the customer.  Greg is amazing and is now the only computer vendor I would use if my computer had issues.  I appreciate hard work at reasonable prices.  For reference, I got a bit lost the first time going there.  It is on the border of the City of Van Nuys two blocks or so north of several car dealerships!  Thank you Greg! More...

V

Vikki F.

28 October 2007

I can't say enough about my experience with 5 Star Computers. My situation was 2 fold. I started getting symptoms of a virus on my desktop (even running an antivirus) and I was in need of replacing my large & heavy laptop computer.  I depend on my computers for my livelihood and can't afford to be down for ANY length of time.  I have to admit, I  was a  nervous wreak when I went in to see Greg.  Even having read all the reviews.  When I walked out, I couldn't believe what a great experience I had.  Greg was so patient with my questions and fast to make sure I wasn't without access.  After cleaning up my desktop computer, and adding a DVD/CD driver, I purchased a new laptop that he upgraded the memory and made it to look and act, just like my current laptop (but faster, smaller and lighter).  All the files were transferred without a glitch.  He gave me some great tips and was unbelievably fair in his price.   Additionally, I was impressed with how clean and organized their shop is.  I wouldn't hesitate to recommend 5 Star Computer Service  to anyone.  I was so excited after all the great work Greg had done, I started asking my friends, "Hey, do you need a GREAT Computer Guy?"   Thanks Greg, you really did an amazing job!!       Vikki -Studio City More...

L

Legsy B.

29 August 2007

I was excited to come home and write my first review for Yelp about Five Star Computer Service. This is a fantastic resource! Greg is friendly, honest, and was able to repair my laptop using parts from another laptop in the span of two days! I am blown away by his speediness and skill with computers. It is reassuring to me to know that 5 Star Computer, which should change it's name to 10 Star Computer Service, is close by in case my laptop decides to go on the fritz again. Thank you Greg! More...

G

George U.

6 August 2007

All the stuff people wrote below is true.My friends computer died and I searched on Yelp for a place to take it. I found this one, and thought, "Wow, these people love this guy."So I took it. Greg was totally cool. He stopped doing what he was doing to look at my friend's computer. He took it apart, tested everything, and explained that the power supply and motherboard were dead. I could tell he was not bs'ing me. I have built computers so I know what he was talking about.He said, "It will be $250 to fix this one, or $450 for a new one. We can use the same hard drive so you won't have to reinstall everything." So, instead of just selling me a computer, he found a way so that life would be easy for me and my friend. He solved the problem, instead of just selling me some computer stuff.So, I told my friend, and he said, "OK, I'll get a new computer." I told Greg. Greg said, "OK, I'll get started right now."Then, two hours later, my friend called me. "I changed my mind. Just go and pick it up." So I called Greg, "Hey, you're gonna kill me, but my friend changed his mind. Did you start working on it?" He said, "Yes, but that's OK. I will put it back the way it was." I said, "OK, I'll go and pick it up. How much do I owe you for your time?"long pause..."Well, its OK. Nothing." he said. He was so nice and helpful he didn't even ask to be paid for his time. It was more important to solve my friend's challenge than to get paid. Isn't that awesome?I said, "All those positive comments on Yelp are true."I don't know if this long rambling story helps, but that is what happened today. I highly recommend Greg! More...

S

Stacy C.

7 March 2007

Got a referral from Stephy S. to go here to get my Dell laptop (that's almost a decade old) fixed.  I didn't really care about the computer getting fixed; I just wanted the data on my hard drive.  I called Greg, the store owner, beforehand to make an appt. and to get a quote on my laptop.  He was nice, honest, and informative, unlike some other computer repair stores I called who just ranted out a bunch of labor costs to me (in the hundreds of dollars).  I went in the next day, and Greg immediately started working on my laptop.  He was able to get the data off my computer onto dvds in about 2 hours, and found out I had dozens of viruses on it in the process.  In the end after I got my dvds, I asked him what I should do with my Dell b/c yeah I got what I needed but the stupid thing wasn't booting up Windows correctly.  He said he could buy my computer off of me, refurbish it, and potentially sell it again to someone who doesn't want to pay thousands for a laptop.  Anyway, somehow, in the end we negotiated at $135 for my laptop, minus $70 to move the data on dvds, so I got only $60 bucks back .  At first I was like whoa, only $60?  But I looked into his eyes and asked him "Honestly, do you think I could get more for this laptop anywhere else?"  He said he wouldn't lie to me, and no.  And you know what?  I'm a pretty good judge of character and I believed him.  Besides, I wanted the durn laptop off my hands.  I only paid $1000 for it, but that was like 7 years ago.  I'm pretty sure it's worth crap now.  I was tired of lugging that thing around from the 3 times I moved this past year.  Plus, I already have a Sony Vaio so whatevs, I took the $60.Other pluses: He let me use the restroom numerous times (b/c I had too much soda).  He even let my dog in even though he said he was allergic to dogs.  He answered numerous other questions I had about computers, computer software, and anti-virus questions and I learned a lot.  Apparently, Norton Antivirus is not a good program to use for viruses -- it slows down your computer 15-20% he says.  So anyway, it was pretty fast, efficient, and painless process.  I got the attention I needed without the fuss.  I will go back to get my Sony Vaio cleaned out sometime soon.  If you go, say Stephy and Tracy referred you from Yelp.  =) More...

S

Stephy S.

18 June 2006

Never has a business been more accurately named than 5 Star Computer Service! I am the first to admit that I am a bit of a (okay a major) computer re re, but thanks to Greg(the owner), I've never felt more comfortable around the scary world of computer technology.
He's Honest. Reliable. Patient. And just plain cool and he takes care of you at the fairest price around.
So if you have a computer issue, I say screw the Geek Squad and the hundreds of dollars you'll waste cuz they show up in a cute little beetle and go for the guy who will take care of you and make you feel great about the whole experience!
More...