2Circles Consulting

2Circles Consulting

2Circles Consulting locationMacmerry, East Lothian

(6 Reviews)
  • 1 hour average response time
2Circles Consulting Reviews

2Circles Consulting Reviews


Review of 2Circles Consulting by Gerry Gaffney
1 20/02/2018 Gerry Gaffney

System not fit for purpose, unresolved problems after 9 months, goalposts moved!

Purchased a VOIP system around a year ago, has been one problem after another, which are still not rectified despite 9 months of complaints. Lack of clear and transparent contracts and billing, coupled with half-truths at best (purchased unlimited calls packaged, only to find out they are capped at 1000 minutes - despite this never being written anywhere, let alone communicated) Promised a telephone call back from a Director about my gripes, now I have to follow a complaints procedure. This is the experience of someone that has probably spent close to £10K over the years with them, so buyer beware! The termination date cannot come soon enough.
++UPDATE 20/02/18++
Sigh, where does one begin, problems still not rectified, call plans, T&C's and billing all changed without notification or authorisation.

New fault reported 2 weeks ago, where it is impossible for our clients to contact our out of office software engineer. Still not fixed, and despite the reply they posted below, Wendy Beazley seems reluctant to communicate despite requests for her input, her silence speaks volumes of the company, and as the saying goes, the fish rots from the head downwards!
We are left to communicate with a 'new start' who has admitted in writing to knowing nothing about the system we are having issues with. It takes them 2 - 3 days to acknowledge emails (IF THEY EVEN BOTHER) and even then they fail to answer the questions.
**RUN A MILE** if ever 2 circles offer you their services (excuse the oxymoron)

Review of 2Circles Consulting by Gerry Gaffney
1 04/09/2017 Gerry Gaffney

System not fit for purpose, unresolved problems after 9 months, goalposts moved!

Purchased a VOIP system around a year ago, has been one problem after another, which are still not rectified despite 9 months of complaints. Lack of clear and transparent contracts and billing, coupled with half-truths at best (purchased unlimited calls packaged, only to find out they are capped at 1000 minutes - despite this never being written anywhere, let alone communicated) Promised a telephone call back from a Director about my gripes, now I have to follow a complaints procedure. This is the experience of someone that has probably spent close to £10K over the years with them, so buyer beware! The termination date cannot come soon enough.

Review of 2Circles Consulting by Bobby Mitchell
5 02/12/2016 Bobby Mitchell

Pure IT Refurbished have been a happy 2Circles customer for a number of years. They have assisted ably with broadband bandwidth concerns as well as providing appropriate advice on call call charges and services... I would happily recommend them to clients

Review of 2Circles Consulting by Nik Plevan
5 29/11/2016 Nik Plevan

Great, one-stop "shop" for all your telephony and broadband requirements. Excellent customer service experience and great prices. I would recommend 9dots without reservation to any business, large or small.

Review of 2Circles Consulting by John Young
5 16/11/2016 John Young

We got our fast Fibre broadband from 9 Dots who did without any interuptions or issues to our companies working day. Because we use large files due to the fact we do graphic design the speed of sending and receiving files is like night and day. A big thank you to 9 Dots for a great service.

Review of 2Circles Consulting by Frazer McMillan
5 11/11/2016 Frazer McMillan

Inspire Web Design & Development have been expanding recently and had need of sourcing a VOIP and broadband solution for our new office.
After much time looking for a new office location we’d found a city centre site but were unsure how to go about evaluating the upload speed of the office as the previous incumbent had had no telephony solution.

We’ve dealt with Martin of 9 Dots Consulting for the last 3 years at our current office and sought his advice on what we should look for.
Martin was very prompt and provided guidance on what to do. We took photos of the office and on provision of this information along with the postcode he was able to quickly assess the connection speeds available which meant the office would not be a viable solution for us.

The speed of response ensured that all involved parties were able to manage the situation professionally. We were able to put a hold on plans for office furniture delivery and install and advise the landlord we would be unable to proceed due to the low upload speed. The landlord in turn was able to cancel his request to his Property Agent for removing the property from the market.

After going back to the drawing board and looking for another site we had no hesitation in speaking to Martin again when we identified another office. The new sites previous incumbent again had had no broadband or telephone connection but had been managed by 2 Circles for the 2nd last tenant. This time the minimum available speeds were favourable and Martin was able to give guidance on costing not just one package but two upload/download packages.
Ultimately we opted for a package that whilst it wasn’t the fastest was still way beyond what our previous connection speeds where.

We’ve been with 9 Dots Consulting for the last 3 years and highly recommend them.

2Circles Consulting


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