1Digital Agency
PHILADELPHIA, PA
(26)
PHILADELPHIA, PA
(26)
1Digital Agency is a group of expert Ecommerce guru's that specialize in website design, development & digital marketing based in Philadelphia, PA. We focus on platforms like Volusion, Bigcommerce, Shopify and others.
26 customer reviews
Areen
A Cautionary Tale: Why 1Digital Agency Was a Disastrous Choice for Our BigCommerce Site
In September 2022, my journey into e-commerce hell began when I chose 1Digital Agency to build our BigCommerce site.
Seduced by their reasonable pricing and promises to meet my detailed requirements, I expected professionalism and efficiency. What followed was nothing short of a nightmare.
Mismanagement from Day One: The project kicked off with a glaring red flag—their project manager was utterly clueless about our meticulously detailed requirements. This lack of communication from the sales team set the tone for the entire project.
A Black Hole of Time and Money: The project, which was supposed to take 2-3 months, dragged on with no end in sight. The design team's incompetence was so profound that I was compelled to hire an external designer to show them what a professional site should look like. $10,000 vanished into the abyss of designing a homepage alone, a testament to their reckless disregard for budget and timelines.
Lack of Accountability and Skill: As the project meandered through its eighth month without substantial progress, it became evident that 1Digital was more interested in racking up billable hours than delivering results. Their overseas developers, disconnected from our objectives, and local team, adept at saying "we can't do that," formed a symphony of ineptitude.
Empty Promises and Ultimatums: When I finally demanded intervention from higher-ups, the CEO’s promises were as empty as the progress reports. The switch to a fixed-cost contract and assurances of priority were mere placations. As deadlines became a joke, our project was relegated to the back burner, further delayed by their abysmal prioritization and execution.
A Complete Breach of Trust: Fast forward to January 2024, 1Digital demanded the final payment without fulfilling their contractual obligations or providing a functioning site. Their refusal to offer the standard 30-day bug fixes post-launch was the final straw, breaching our contract and eroding any remaining trust.
Legal Woes and a Warning: Our relationship with 1Digital Agency has now devolved into a legal battle, a path I never wished to take. But it's a necessary step to prevent this unscrupulous company from inflicting similar harm on others.
Do Not Make Our Mistake: I implore any small or medium-sized business looking to venture into e-commerce to steer clear of 1Digital Agency. Their operation, plagued by mismanagement, incompetence, and a blatant disregard for client success, is a recipe for disaster. Let our experience be a warning: choosing 1Digital Agency could spell the ruin of your e-commerce dreams.
More...
Randolph Moll
I hired 1digital to handle our eCommerce SEO. I was hesitant to sign any extended contracts, but bases on their reviews I took the chance. So far, 4 months in and I can say that I'm very impressed with the outcome. I'll revisit this review later with an update. Good communication, great writing and the strategy is exactly what I was hoping for in the SEO campaign. More...
Reviewed on Google Maps
Rudyard Johnson
Dan's team has always been great. Hiring experts that specializes in eCommerce is such a wise decision. Magento helps us run our business and overcome and is crucial to our company and 1Digital didn't disappoint and we still have them on retainer. You guys are great, big thanks!
Reviewed on Google Maps
EMF Blues
Working with 1Digital Agency was a pleasure! Mason and his Team over-delivered on the look, feel and functionality of our new site. The communication throughout the process was excellent - with Mason and the Team troubleshooting any issues quickly and professionally. If you are looking to take your eCommerce business to the next level, look no further than 1Digital Agency! More...
Reviewed on Google Maps
Nicola
Very pleased with the way Joe and his team handled our ecommerce website upgrade, Thank you , Mason and 1 Digital Agency. All the best!
Reviewed on Google Maps
Logan McAlister
1Digital was great to work with and I would highly recommend - I am even having them develop more for me because of how great a job they did! After hearing the unique checkout process needed for my company and the budget constraints, they developed a custom and creative solution that saved both time and money. They communicate well, their design work is top notch, and they delivered everything on time. I would highly recommend them. More...
Reviewed on Google Maps
Shane
long project but overall I'm happy with the outcome. We had a few speed bumps but I've been though a few projects with other agencies, and I understand that it's normal. Overall better experience with 1 digital agency and good enough outcome to use their services again. They haven't let me down. Happy with results. More...
Reviewed on Google Maps
Lauren
I looked at a few different Shopify agencies that could handle our high traffic but low conversion issues. I was hesitant to hire after interviewing a 2 local companies that made me feel uncomfortable with their low level of detail. I ended up going with 1digital because of the level of detail they put into their proposal process, and of course, the reviews helped as well. I'm now confident that I made the right decision as my conversion rates have gone up by 8 percent... That's huge for me. I can see promise by continuing working with them for other areas of my store. Looking forward to the goal of 10 percent increase, and we're close. Thanks Dan, and team for taking a hard process and making it smooth. More...
Reviewed on Google Maps
Marissa L Tilley
1Digital Agency designed our website. Their customer service was outstanding. They saw through the project in a timely manner and helped us grow our business. I highly recommend their services. Thank you! More...
Reviewed on Google Maps
N S
Great company to work with. We had a unique situation and they were able to think of a creative solution to suit our needs. Kudos to Mason Q and James T for ensuring that this project moved along and ensuring that all elements were to the desire of our team. We enjoyed working with them and are enjoying the finished product. Looking forward to using them in the future. Highly recommended for any BigCommerce Project you may have. More...
Reviewed on Google Maps
Pam Shaffer
Their leading-edge approach made my website come to life! Enjoying the results now! 1Digital Agency is #1 team of experts and I would like to thank all of you for having made it such a great experience from start to finish. I recommend you highly!
Reviewed on Google Maps
Jason Brahns
Great treasure to my company. they are the only company able to accomplish my lofty goals and large demands. I look forward to the ongoing projects and new marketing campaigns.
Reviewed on Google Maps
Lorraine Mills
So grateful for being there when I need you 1Digital. The comprehensive SEO work you guys handled for us really paid of. We are getting great outcomes and higher conversions and our sales are up. You also proved that your response rate is top notch. I used to hunt down answers or wait days and you've been on the ball with same day or next day responses which is rare in this business. I've been dealing with tech geeks and coders for over 10 year but this was the best experience yet. Professional all the way and personal. Would definitely recommend them to anyone looking to revamp their web presence and increase conversions and sales. More...
Reviewed on Google Maps
Charlena Valeria
They just did an amazing job with my website. Making it more responsive, easy to use and integrated good suggestions like the use of a sticky header, better call to action and social media integration. They also helped us create a story for building trust and reliability and had good copywriting services. Very grateful. More...
Reviewed on Google Maps
Eileen McGrady
I was absolutely blown away by the services of Daniel and James. They are extremely talented and pay attention to ALL details. 100% satisfied with the quality of the job. Highly recommended and I enjoy your use of Podio and the cool tech that made our project much smoother. More...
Reviewed on Google Maps
Philip Black
1digital helped me come up with creative solutions for my e-commerce store. I am very satisfied in their quality of work and communication. Definitely recommended!
Reviewed on Google Maps
Tyler Hooper
They have your best interest in mind. We are extremely pleased by how attentive they have been these past few months. Our business had minimal online exposure before working with 1Digital and now our rankings are improving and we're seeing results after sticking it through. To be honest, we were skeptical as we've been burnt by other SEO companies that make great claims. 1Digital was a bit pricier, but we took the leap of faith (for the last time) and we are actually very impressed as what they claimed, is now reality and I see a light that I couldn't see before with other teams. Thank you for everything! Now I know I can trust you guys :) More...
Reviewed on Google Maps
Danny Humfries
Thank you so much for creating an impactful presence for my b2b website. As an entrepreneur, I am tangled with every aspect of the business. However, working with 1Digital, was the first time I didn't feel that I had to be so hands on. You are the best digital marketing team I've ever worked with! Professionalism and attention to details were top notch. More...
Reviewed on Google Maps
Jane Hudson
A++. 1DIGITAL was able to tap our business into the target audience and help us with our conversion rates. It wasn't the cheapest service but I knew what I would get or not get if I paid less. They have very strong understanding and expertise on working the search engines for our webstore. So happy to have found them! More...
Reviewed on Google Maps
Rob Nichols
Great company to do business with. I needed two of my websites upgraded to the new and faster stencil theme. My expectations have been exceeded with the quality of work by 1 Digital.
I also needed some customized work performed on both sites and well, once again, my expectations were exceeded. Excellent company.
Silver Solution USA LLC
More...
Reviewed on Google Maps
Manuel Thornton
Thank you Mike, Roy, Joe and the whole team! You've kept your promise and we've had a great partnership. I owe you this one! Long overdue review for a team that highly deserves it. You've cared about growing our business as much as we do. Many thanks and Go Eagles! Highly recommend you guys to anyone that wants to get the job done! More...
Reviewed on Google Maps
James Mickens
I was searching for a good agency for while. I needed an online marketing company and a team that understood my product line. The honesty and cooperation I got form 1DIGITAL was unmatched by any other digital marketing agency I received quotes from. I feel confident with knowing that all my digital marketing is being handled by a team that just gets it. No bull, just straight up discussions, discovery and implementation. Thank you!!! More...
Reviewed on Google Maps
Dan Bauer
I've used 1Digital Agency for about 6 months now to enhance or fix website issues/problems created or not repaired by our previous website developer. We are pleased with the service and quality of work by 1Digital. Mason Q is our direct contact person and has been very helpful in helping to fix/repair our business website issues and providing recommendations/solutions. More...
Reviewed on Google Maps
Julie Kim
I am really happy with the services provided by 1 Digital Agency, and particularly appreciate all the supports from Mason Q. Mason was very responsive to all my requests and promptly replied to any type of question. The team knows exactly what they are doing. Mason explained things in detail so anybody (even without web programming skills) could understand the concept. Thank you , Mason and 1 Digital Agency. All the best! More...
Reviewed on Google Maps
Flavio Quintela
Thanks, Dan, for solving all our issues. Now I can say I'm satisfied with the final outcome.
Reviewed on Google Maps
Daniel Zapatka
This was the best website/design experience I've ever had! Wait, scratch that, this is the best experience I've had with any company for any kind of project! These guys are so on top of their game. EXCELLENT communication, organization, and execution. I've been doing this for over 15 years and have had my website hosted on several different platforms. These guys are the real deal. I can't say enough good things about these guys. I almost paid triple the price for another company to develop my site. Thank God I found these guys!!! More...
Reviewed on Google Maps
