19:20 Business Solutions
Vancouver
Vancouver
We have been a Virtual Assistant Service Provider since 2008 and have served multiple clients from the US, Canada, Germany, and Australia. There may be a lot of reasons why you need a Virtual Assistant but the most important reason why you need one is TIME.
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What do you love most about your job?
What I love most in what we do is helping start up businessmen and companies. Our main objective is to add value to our existing clients and their businesses. We don’t work as a contractor; rather, we work as a partner. We don’t work for you but we work with you. We do our best to add LEVERAGE to your business and help you bring it to the next level.
What inspired you to start your own business?
I am an entrepreneur myself and I know how much time is important. I started this business because I believe that everyone should have the opportunity to succeed without spending so much.
Why should our clients choose you?
Why hire through us?
As a company who has been in the industry since 2008, we can say that we have been through a lot of trials, errors, and learning. We can say that our forte is in finding the right person that is best fit for you and your business.
Our number one formula is in qualifying both our client and staff.
Qualifying our client means that we make sure that the client is ‘Virtual-Assistant-ready’. We check on our client’s personality and make sure that we give them a VA whose personality will also fit them. We have realized over the years that sometimes the reason why a VA-Client relationship doesn’t work is simply because their personality does not match.
Our second vital formula is our HR Management process.
We make sure that we check on each of the VA’s during their work time. Although it is the client’s responsibility to manage their own VA’s, we take care of all the HR issues of the business. If there is any concern, we want to know about it immediately and we take care of it as quickly as possible.
Virtual Assistant/Clerical and Admin Support
Letters and text documents in MS Word
Spreadsheets/matrices/MS Excel
Presentations/MS PowerPoint
Encoding/data entry
Forms/reports
Basic Blog/Website updates
Transcription
Etc.
Virtual Assistant/Telemarketing
Inbound Sales
Outbound Sales
Customer Service
Etc.
Virtual Assistant/Executive Assistant
Calendar Maintenance
Appointment Setting and reminders
Email account management
Customer/client Liaison by phone or email
Conference calls
Personal assistance
Newsletters & Posters
Voice memo dictation
Etc.
Virtual Assistant/Concierge Service
Researching and creating itineraries
Assist in bookings and ticket purchases
Hotel Reservations
Travel information
Locating restaurants & arranging reservations
Travel support, directions, outbound calling
Roadside assistance support
Etc.
