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Wigs R Us Toronto

Toronto, ON

(4)
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Reviews (4)

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4/5

4 customer reviews

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9 November 2021

This is my poor experience with an online purchase of the Vienna synthetic wig from Wigs R Us Toronto. TLDR: Don't buy their synthetic wigs, poor quality of hair and cap construction. Way too expensive for what you are paying for. See attached photos.

Im giving one star for how quickly this package shipped to me, their responsiveness when discussing the wig over the phone and through text message, cutting the lace before shipment, and the fact that the wig was the length it was promised to be (i.e. the bare minimum). The rest I am incredibly disappointed with and will describe in detail in my review. I've uploaded pictures, as well as proof of my purchase, with marks on them to highlight the faults I will write about. All of the pictures were taken right after I took the wig out of the box and placed it on my head.

1) My first impression was that the wig looked incredibly plastic-like and shiny. I thought it might have been the lighting / the wig needed to be fluffed a bit coming out of the box but the extremely synthetic feel and look never went away. In some pictures you can see it, in others you can't but when you're looking in the mirror or in person it's quite obvious. This was never apparent in any of the pictures they sent me, pictures on their website, or on their social media.

2) Once I got the wig on my head (with my fine hair braided completely flat and using a wig cap) it looked so incredibly "wiggy" and a bit boxy. Combining this with the plastic look of the hair and the outward appearance of the cap construction (even though it fit me perfectly and there were no issues lining it up with my hairline) I couldn't do anything to make it look less horrible.

3) The thickness of the hair is certainly not the 150% density that they describe on the website. Aside from it feeling incredibly thin and plastic-like the hair only looks more on the thick side when it is all collected in the back. Still, when I had gone to other wig stores and looked at synthetic and human hair wigs in person in the 150% density category they looked and felt much thicker than this one. I tried to upload some photos to display the stringiness and plastic-looking sectioning that wouldn't blend or lay down properly that I observed with the wig on and off.

4) The hairline was really bad. There were so many long, stringy pieces that would stick to my forehead and jut out in many directions to create a static look that made it even more obvious I had a plastic wig on my head. Another issue with the hairline / front of the wig is the section where the lace meets with the rest of the cap (about 2 in back from the wig hairline). I knew that the lace section was not going to be very deep when I purchased the wig but the demarcation is so incredibly obvious and creates bald spots on the scalp showing where some of the tracks are sewn and where the lace ends. I've tried to show this phenomena with a red circle and line in some of the photos.

5) I was worried about the knots (black dots on the lace where the hair is installed) being very apparent as that was a concern based on other wigs I had tried at other stores. When I was talking with a sales associate on the phone and over text message, I expressed this worry. Both times they reassured me this would not be a problem. I even asked them to send me a photo to display the lace front to make sure the knots were not apparent. This was not the case when I received the wig and can be seen in the attached pictures.

I attempted to fix the issues with the wig parting the hair in different directions, finger combing it etc. but to no avail. I would definitely not recommend their synthetic wigs, especially with their no refund policy which, in this kind of situation, leaves you feeling conned. I will deeply regret purchasing this wig every time the next payment instalment comes in and strongly advise anyone else from making my same mistake. After making all these observations I just wanted to cry, I felt incredibly conned for the amount of money I paid for this wig.
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28 May 2020

Beautiful stormy long wig. The packaging was really neat and it arrived right on time. It was a pleasure speaking to the representative who helped me through this process before purchasing. Thank you

Reviewed on Facebook

28 April 2020

Excellent service. My wig arrived quickly and was exactly what I was looking for. This my second purchase and definitely won’t be my last.

Reviewed on Facebook

1 November 2019

Fabulous from fashion to therapeutic you'll leave looking & feeling your best! attentive to your colour, concerns & a full service salon as well!

Reviewed on Facebook