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J

Jaiko Cleaning Services

Ottawa, Ontario

(10)

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Get a free quote from this professional

About

Green cleaning products used. Bonded and insured staff. Full service firm offering Area Rug Cleaning, Carpet Cleaning, Furniture Cleaning, Duct Cleaning, Dryer Vent Cleaning, House and Office Cleaning, Post Construction Cleaning, Move In and Move Out Cleaning, Odour Removal, Fire, Smoke and Water Damage Clean Up and Drying Equipment Rental.

2 hires on Bark

Reviews (10)

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3.5/5

10 customer reviews

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11 December 2019

I would like to start off by pointing out the fact that the good reviews for this cleaning company that are on google reviews come from the owner and the staff themselves. My husband and I purchased a home. We are also expecting. Unfortunately, the home needed major cleaning due to the fact that the previous owners were neglectful of their animals and left feces, urine and throw up in the home. We decided to use Jaiko cleaning because a friend of ours recommended them. I have since told our friend to never recommend Jaiko cleaning again. Not only is there still cat throw up stuck to the wooden stairs after the Jaiko cleaning crew came in to clean our home, but the services that were promised in the package were not completed upon our inspection afterwards. We have an 1100 square foot home and it took a crew of 3 people from 9:30 am to 6pm to finish their cleaning and there is still throw up visible in the home. I don’t know what they were doing for 8.5 hours in our home but they did not clean it properly. When we asked several times for the photo evidence that is promised in the bronze package of the duct cleaning service they were supposed to provide the company came up with multiple excuses as to why they were not able to send the photos. The best one was that the crew member that cleaned our home that took the photos got a new cell phone and “lost” all of his photos…. very clear to us that the employees of Jaiko are using textbook lies to cover up the fact that they just didn't follow through with their promised services. We have emailed them several times and they are refusing to refund us even though we have an email directly stating that they did not perform the duct cleaning service that was included in the bronze package that we purchased. We have asked for our money back so we can have another company clean the ducts properly and they are trying to bully us into allowing them to come into our home again to fix their mistake. We have told them several times we would not be comfortable with this. We were also told that because we gave them a negative google review and complained to the Better Business Bureau that they were refusing to discuss with us any further. In short, they robbed two full time students and a first time expecting mom of their hard earned money. More...

Reviewed on Facebook

9 December 2019

I would not recommend was very disappointed. I don’t know what they cleaned in the 12 hours that I was charged for ....

Reviewed on Facebook

21 September 2019

Great place to have some cheap fun

Reviewed on Facebook

21 September 2019

Booking was easy, Conrad was on time, super efficient, and very kind. Shelley on the phone and FB messenger was “on” throughout, from booking to notifying arrival and payment. Three carpets and one couch sparkling new in an hour and a half onsite, with minimal disruption to other activities around the house. All this at a very decent price. Will definitely call them again. More...

Reviewed on Facebook

21 September 2019

I do not recommend this company because they do not provide the service we negotiated in the price. It’s a ripoff, for the amount they’ve asked they just vacuumed the vents, something that I could have done myself. When I complained, they refunded 25$ instead of actually do the job they promised they would. Very disappointed. More...

Reviewed on Facebook

22 November 2018

Excellent Service, Extremely Dedicated Team
We reached out to Konrad and his staff to assist with a floor cleaning job that required a quick turn around time and a lot of extra power.
Not only did Konrad make it a priority to see us the same week, but also completed the job within 24 hours notice. Faced with a very difficult tasks Konrad and his team worked through the night, until 4:00am on a floor that simply wouldn't give up the dirt. After 10 hours and much dedication our business and importantly our clients now have a pristine environment! Thank you to Konrad and your great team!
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Reviewed on Google Maps

4 August 2018

I hired Jaiko Cleaning to come and do my ducts and housecleaning. I have never seen a worse job done like this one. I ended up having to redo the home. I hired the company on the advice of my doctor due to health issues, but, once they left, I ended up having to do it myself.

The cleaners used the same bucket of water to do a 2 storey home. The water was absolutely filthy and covered with dog hairs by the time they came to do the family room and kitchen. They didn't have any cleaning products to use on the floor so they sprayed some cleaning product from a bottle labeled "all purpose cleaner" in the bucket. The floors were never swept prior to mopping. I have 2 dogs and I sweep the floors twice a day to remove dog hairs and before I put any water on the floor. The dusting was never done properly and a lot of furniture was missed. The kitchen counters, appliances and kitchen table were never cleaned nor was the kitchen sink. Once I reserved their services, Shelley from the office advised me that their workers do a thorough job. I was promised that the cupboards would be emptied and the inside done. That was never done. In fact, the kitchen and family room would never have been mopped had I not brought it to the cleaners' attention.

The hallways were never swept nor mopped appropriately. The stairs were not swept nor mopped.

The bathroom tub were left with white residue which looks disgusting.

I suggested that they clean the patio doors. They only did the inside claiming that they had not time and had to get to their other client.

Once Konrad and another employee finished doing the ducts, he asked for payment. Had payment been asked once the cleaning had finished, I would have never paid for their services which is funny because on their receipt they wrote "refer someone else and get $50 Off." I would never refer this company even to my worst enemy.

I called the office once they left and Shelley suggested another team come out to re-do it and I said "no" as I had lost all trust in the company. . I called again and asked that Konrad, the owner give me a call. He never returned my call.

I agree with the previous client above in saying not to let this company into your home. I wish now I had read the reviews prior to calling them up, but, have learned from my mistakes.
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Reviewed on Google Maps

27 April 2018

Work was done fast and my carpets have never looked better

Reviewed on Google Maps

27 April 2018

Fast service and employees were very friendly

Reviewed on Google Maps

27 April 2018

I wasn’t convinced they were going to do a better job than I did on my carpet because I bought and used every single type of expensive carpet cleaner on the market but my friend swore by them. A lady named Shelly explained to me the differences the products they use make and also that every stain has to be treated differently. Well they got something down to a science because my carpet looks brand new and I’m no longer in any rush to change it :) thanks guys! More...

Reviewed on Google Maps

Services

Green cleaning products used to clean wall to wall carpets including move and replace most furniture

Ability to clean all types of area rugs and fine rugs. We will also pick and deliver your rugs once cleaned.